Virtual copies not visible

Oh God, can some one PLEASE help me???I can't contact Adobe by phone,m too late and it says everyone else busy, try later...right. 
I DID review as much as I could possibly read, and NOTHING is of help.
1. Made virtual copies, count goes up, can't see them in grid in library, develop, or in loupe.  Thought they were stacked, but when I went to Photo>stacking> the rest is all grayed out...can't do anything.  "set as master copy" also grayed out,.  Read somewhere "preferences for lightroom might be corrupt"????   I tried to do the thing in the library to correct the preferences,:(on moubntain lion 10.8.3), but in the user file there is no library...so I then looked up how to find the hidden library, but I can't  find the stuff to do THAT!!!  And, there IS a library on my hard drive, but when I open THAT up, there isn't anything about preferences.
I JUST bought this 2 mos ago--how can it have corrupt preferences when I only just started using it???--used it once, then discovered diddn't have right processor in old computer...bought a new computer...took several weeks to get (bought increased ram)...now I am just using for first time today.  Started importing, but they are all coming up missing photoi (when I had lightroomn installed on old computer, I deleted uit and pics), then reinstalled and it was migrated over to this new computer.  I looked up how to massive transfer missing photos and there is NO folder with a question mark, so I have to do hundreds and hundreds manually--can I tell you I am really hating LR4.4????? Right now I am hating photography and LR and I am beyond upset.  I got back from vacation a month ago, and STILL haven't been able to process my pics!!!
Disgruntled King Tut's Mom---p.s.PLEEZ help be4 I have a nervous breakdown !!!

thanks...very strange.  so first, I found a thread that said could have corrupt preferences...the short of it:  caslled Apple support--he showed me how topull out the hidden "library (it wasn't that easy as it was written on a webpage here).  I found LR preferences and they were corrupt--there was almost nothing in them.  Followed instructions on webpage here, and redid them and it looked QUITE different!
Thwn by accident I discovered that if I click on ALL photographs, the virtual copies were there, but not in the 2013 folder specifically.  don't understand that.  I later closed out and restarted, and now they are everywhere they are supposed to be, so I think it was the corrupt prefderences.  Also, now the mouse is working on the actual photo again......VERY odd.
However, I am afraid to download anymore pictures because of what has been happening...the question mark, then another box telling me the metadata has been changed by both LR and another application, and do I want LR to import settings from disk or overwrite disk setrtings with those from the catalog?  I have no idea what this means...what does it mean, disk?. or from catalog?  Does it mean there were these pics still somewhere else on my computer and LR is confused?  I sure am.  The drink sounds very good......
CAN ANYONE HELP??
King Tut's mom

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