Virtual Machine with Adobe Pro 8 Unable to activate.

I had a physical machine with windows 2K3 and Adobe Pro 8. We ported the physical machine to a virtual machine and now Adobe Pro 8 says it needs to activate again. We tried to activate through the web and over the phone, but we are currently out of activations. The person on the phone says that Adobe Pro or ANY of their products for that matter will NOT work on a virtual machine!!! How ridiculous is that? With many companies going green and going virtual I can not believe Adobe doesn't support virtual machines. I was told to search the web and forums. I have yet to find an answer. So I've decided to post this if anyone has run in to the same problem and if there are any solutions.

Victor,
Acrobat most certainly does work on a Virtual Machine (VMware and MS Virtual Server VMs are supported) - I sincerely apologize that you were given incorrect information. We do a large majority of testing and support on VMware-based virtual machines and any issues you have with running Acrobat 8 on a virtual machine should be considered supported.
Acrobat's licensing will require you to re-activate when you change hardware (which, in effect, is what cloning a physical machine to a VM entails - the virtual hardware supplied by the VM will have a different signature than your physical hardware did). This is why you are being prompted to reactive - it has nothing to do with the VM specifically, the same thing would happen if you ghosted your system onto new physical hardware as well.
If you can post a way for me to contact you, I will get you directly in touch with the people who can override an activation for you. That way you will be able to use Acrobat on your virtual machine.
Again, I apologize for you being given incorrect information. The situation is being looked into and new information will be updated to our help desk agents to make sure they are aware of this - thank you for pointing out this oversight.

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