Virtual SBS2011 goes offline during backup

Hello Everybody
We have a virtual SBS2011 on a 2012 R2 host.
Everytime the backup runs it takes the SBS2011 offline so disconnects everybodies Outlook and folder re-directions.
Other VM's are all OK it's just the SBS2011.  When I try to upgrade the Host components it just says they are up to date and doesn't give me the option to upgrade or repair.
Help please?
Thanks
Daren

What state does the VM go into during the backup? Saved?
Robert Pearman SBS MVP
itauthority.co.uk |
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    24/02/2007     20:00:17     Oracle.live     Instance live has been terminated.
    24/02/2007     20:00:15     Oracle.live     All process in instance live stopped
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    Thanks for your help!
    Li

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    <mailto:[email protected]> [email protected]

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