Virtualized servers get stuck at "Shutting down Windows Modules Installer service ..."

Hi,
I have a Windows 2008 R2 (no service pack) server that has been virtualized last summer and since then:
- Windows Update does not download any updates (it says Cancelled for every update in the Update History)
- When I reboot the vm, it gets stuck on "Shutting down Windows Modules Installer service ..." and I have to cold-Reset the vm to get it working again.
I tried running Windows Update Standalone Installer (Windows6.1-KB947821-v20-x64.msu) on the machine, but that gets stuck on "searching for updates"...
I tried stopping the Windows Update service but that doesn't work either, it says that the service is not responding...
I'm not sure what to try next, I'd appreciate any pointers.
Thanks a lot,
Guillaume

Hi,
Pls try to do the following to reset the whole
SoftwareDistribution folder:
1. Stop the windows Updates service. To do this, follow these ste
a. Click "Start", click"Run", type "services.msc" (without the quotation marks), and
then click "OK".
b. Right-click the "windows Updates" service.
c. Click "Stop". The service will take a moment to stop.
2.rename this folder(renamed to oldsoftwaredistruibution)
3. Start the windosw Updates service. To do this, follow these steps
a. Click "Start", click "Run", type "services.msc" (without the quotation marks), and then click "OK".
b. Right-click the "Automatic Updates" service, and then click "Start".
The service will take a moment to start and the folder will be recreated when you try to visit windows update site. You can then delete the folder.
After all, try to see whether your AU is functioning.
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