Virtualizing Ciscoworks LMS 3.2 server

We are currently running LMS 3.2 on a Windows server 2003 and our server group is planning to virtualize the server using VMWARE3.5. The hostname will stay the same but IP will be different. Aside from the IP change, do you see any issues that we could encounter? Is there anything I need to be aware of or is usually a seamless process? Thanks in advance!
-Maggie

Changing the ip-address should not take any effect for the application because LMS uses the hostname for communication.
Here you can find a documentation for LMS 2.6, I think it is the same for LMS 3.2:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.0.5/user/guide/diagnos.html#wp1078369
And here you can find another thread to this topic for LMS 3.0:
https://supportforums.cisco.com/message/652162#652162
Sven

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Installing Ciscoworks LMS 4.0 on Windows domain member server.

Hello.
I'm looking for some suggestions about installing CiscoWorks LMS 4.0, and upgrade, on a domain member server running Windows 2008 R2 SE 64 bit.
Thanks.
Andrea

Here are the basic install best practices:
1) Install as a local administrator (this means create a local account and add it
the "Administrators" group).
2) My Computer -> Properties -> Advanced -> Environment Variables
Set the USER TMP and TEMP to a shorten path like
C:\Windows\temp
3) Make sure you have FIXED pagefile size like 8182
My Computer -> Properties -> Advanced -> Performance Options -> Advanced
4) May need to reboot, certainly log out an back in to make sure step 2 applies.
5) Stop all anti-virus and firewall during the installation. Disable them in services and reboot if necessary.
* NOTES: Anti-virus can be re-enabled after installation, but you should EXCLUDE
the NMSROOT directory as long as LMS is installed on the server. DEP should
remain off (that is, set to only protect critical Windows system files) as long as LMS
is installed on the server.
* If Internet Information Services (IIS) is detected on your system and if you have
continued the installation with IIS services, you cannot use the port number 443 for
HTTPS. Instead, you must use the port numbers ranging from 1026 to 65535 for
HTTPS to avoid this conflict.
When performing the installation, make sure these two steps are followed:
* Install from original, locally attached media
* NEVER abort the installation after the installer says not to
It may not always be possible to install from original, locally attached media
(especially on VMs). But you should avoid from installing over the network as hiccups
can cause bad installations. If you are installing on a virtual machine, convert the DVD
to an ISO image, then mount that within the VM.
Here is the document detailing all ports needed to be allowed (excluded from policy)
for LMS 4.0
LMS 4.0 Port Usage
General Notes:
If you want to upgrade the operating system from Windows 2003 or Windows
2008 to Windows 2008 R2, you must first complete upgrading the operating
system, and then install the LMS 4.0.x Windows 2008 R2 patch.
* You can install the LMS 4.0.x Windows 2008 R2 patch only on LMS 4.0.x
and not on the lower version of LMS.
* You cannot install Integration Utility and HP Open View 7.x or 8.x on
Windows 2008 or Windows 2008 R2 servers.
Check out:
System and Browser Requirements for Server and Client
LMS Patches-Windows

CiscoWorks LMS 3.2 Won't Start on Windows Server 2008 Enterprise

All,
I installed CiscoWorks LMS 3.2 RME on Windows Server 2008 Enterprise and the daemon manager won't start. The server is a VMware ESX server 4.0.
I've uninstalled and reinstalled and still nothing.
I get message "The service is not responding to the control function"
Has anyone had this issue?
Stephanie

There could be several reasons this happens. Common one in Windows 2008 is the swap is not set properly as it defaults to "Automatically manage paging file size for all drives". Try setting the swap to 8GB manually or whichever is the recommendation for your current device count as per:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/install/guide1/prereq.html
Also make sure the startup services are set this way:
CiscoWorks ANI database engine: Manual
CiscoWorks Daemon Manager: Automatic
CiscoWorks RME NG database engine: Manual
CiscoWorks Tomcat Servlet Engine: Manual
CiscoWorks Web Server: Manual
CWCS Cmf database engine: Manual
CWCS rsh/rcp service: Automatic
CWCS syslog service: Automatic
CWCS tftp service: Automatic
DFM dfmEpm database engine: Manual
DFM dfmFh database engine: Manual
DFM dfmInv database engine: Manual
Set DEP for "Windows Essential Programs Only" and set an exclusion for CSCOpx in your anti-virus on-access scanning settings. Note that Windows 2008 R2 versions are not supported.

What to backup on Ciscoworks lms 2.6 windows server

Howdy,
I need to do a file level backup of a Ciscoworks lms 2.6 windows server and want to know what i need to backup on the windows server file level?
Basically what partitions, folders, files etc?
Thanks..

Application-wise, just backup NMSROOT (e.g. C:\PROGRA~1\CSCOpx). To get the dynamic stuff, you will also need a full Windows Registry backup as well.
Typically, when customers ask about FULL LMS server backups we recommend they first do an LMS data backup using the Common Services > Server > Admin > Backup interface. Then, take the backup directory and back that up to your archive server. Then do a full server backup (i.e. file system backup).
On a restore, first restore your full server backup. Then, use the LMS NMSROOT/bin/restorebackup.pl script to restore the LMS data backup you took. This will ensure database integrity.

How do you install RSAC 4.3.2 when upgrading to ciscoworks LMS 3.2.1?

We have ciscoworks LMS 3.2 which we have recently updated to ciscoworks 3.2.1 using the ciscoworks 3.2 Service Pack 1 patch file. In the "Readme for CiscoWorks LAN Management Solution 3.2 Service Pack 1" document, it says that you have to install the Remote Syslog Collector 4.3.2 separately. It says the file (setup.exe) is located at disk1/RSAC. However, ciscoworks 3.2 Service Pack 1 only appears to be a patch file and when we ran the patch file on our Remote Syslog Collector server, the version remained at 4.3.0. When I looked at the server where RME is installed (version 4.3.2), it says that Syslog Analyzer is 4.3.2 and Syslog Collector is version 4.3.0. The patch file doesn't look like it has the installation files for RSAC 4.3.2 and there doesn't seem to be a directory that was created on the RME server to install the updated RSAC from, so how do you upgrade from RSAC 4.3.0 to RSAC 4.3.2?

I opened up a TAC case, worked with TAC, and was able to update RSAC to version 4.3.2. The procedure is:
1. Download the ciscoworks LMS 3.2.1 patch file to the remote syslog server.
2. Create a temporary directory on the remote syslog server (ex. c:\test)
3. Go into the directory with the extracted LMS 3.2.1 patch file and type the command:
Ciscoworks_LMS_3.2.1.exe /extract_all:c:\test
4. Go into the c:\test directory and find the RSAC folder. In the RSAC folder is a setup file. Run setup and install RSAC 4.3.2 over RSAC 4.3.0 (if you uninstall RSAC 4.3.0, you will get a message saying that RSAC 4.3.0 must be installed before installing RSAC 4.3.2)
5. Check the installation by going to Common Services->Software Center->Software Update on the remote syslog server. The version should be RSAC 4.3.2.

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
    VMPSMajor:     VMPSMajor.GetXMLData
    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

CiscoWorks LMS 2.6

Dear All
We are running CiscoWorks LMS 2.6
I have scheduled a backup in Common Services > Server > Admin > Backup
My question is, what does this backup actually do?
Does it just backup the CW configuration?
Or does it include data such as devices configuration archive, reports, jobs, device inventory etc
If it does not, anyone have a suggestion of how this can be achieved?
I am looking into DR scenario - i.e. how we can restore net devices if the device AND CW server is destroyed.
Thanks
Phil

Phil;
You may want to move this thread to the Network Infrastructure>Network Management community; they focus on LMS there.
Scott

Ciscoworks LMS 4.0 – Fault Device Details Issue

       We currently use Ciscoworks LMS 4.0 but when I go into, Monitor > Fault Settings > Setup > Fault Device Details
       I get the following message (see attached document with screenshot) and being a LMS newbie am unsure what to do? As have tried to search for this
       file but no luck.
       So thanks in advance for any advice.

Check if the fault management rediscovery page shows device as discovered and known or does it have any errors?
Are you able to generate any fault management reports and view other pages?
Just try to reboot the server/restart daemon to see if it is goes away.
Else it is mostly corrupt FM DB. Which would need to be re-initialized.
Fault Mgmt reinitialize is very simple task, which doesnt removes a lot of data, except past 31 days of FM history and custom notifications, if configured.
Thanks
Vinod
**Rating Encourages contributors, and its really free. **

How to get Ciscoworks LMS 4.0.1 serial number

How to get Ciscoworks LMS 4.0.1 serial number ? I need that to put the product under mainrtenance, and I can't manage to get it.
Thanks for your help
Roland

as LMS 4.0.1 is a service pack on LMS 4.0 you need the serial number of your base installation of LMS 4.0.
The serial number for software products is called "PAK" ("Product Authorization Key")
For LMS there are 3 options to get the PAK:
1) the PAK is printed on a paper sheet in the box in which LMS was sent to you. Sometimes it is also printed outside on the box.
2) the mail you received from [email protected] after the online licensing process includes the PAK;
    the first lines of the email looks something like this:
===========================================================
DO NOT DISCARD THIS EMAIL.
    Product Name          : R-LMS41-1.5K-MR-K9
    Product Description      : Update LMS 4.0 to 4.1 Base download for 1500 devices
    Product Qty          : 1
    Product Authorization Key : 1354Jxxxxxx
    Sales Order Number      : 117yyyyy
    Options Included: No additional features have been selected for this product.
You have received this email because your email address was provided to
Cisco Systems during the registration process for a software license key file to the CiscoWorks LAN Management Solution (LMS) software.
===========================================================
3) the license file itself contains the PAK, sourounded by the tags and <\PAK>
the line looks like this:
    1354Jxxxxxx" SIGN=658Czzzzzzzz
if you have access to your LMS server you can find the license file at the following location:
    NMSROOT\etc\licenses\1317812nnnnnn.lic
open it with a text editor and you 'll find the PAK.
          [.... just tag your threads
               and support the CSC initiative "CSC Helps Teachers Without Borders" - it's easy ! ]

CiscoWorks LMS 4.0.1 - some questions

Hello community,
I would like to ask some questions about CiscoWorks LMS 4.0.1.
We are using for a few days, and I can't set some request in the system. I hope someone could help me to customize the CW as I would like to use it.
- We have some Catalyst 6500s, and between them there are Etherchannels. CiscoWorks sends us email because HighUtilization, and it relies on a Gi interface. I read that CW doesn't support etherchannels, is this true.
- I would like to receive email notifications about errdisabled state, etc. I know this is dome by RME, not DFM. The CiscoWorks server acts as Syslog server, too, and it collects the syslogs. I see in the Syslog summary, that the device sends to CW the syslog, but I can't receive email. I did an automated actions, (Monitor-Syslog-Automated actions), I defined the parameters (Facility: *, Sub-facility: *, Severity: 2, Mnemonic: PSECURE_VIOLATION, Description: *), but CW doesn't send me an email.
- I would like to customize interface threshould parameters per device. We have some router with Tunnel utilization 90%, but it's okay because we have a 10Mbit line for the external site. But when our distribution switch ethernet utilization would be 90%, it would be critical. Where can I set these parameters per device/interface?
Thank you for your help in advance.
Ferenc KURIS

If you go to Monitoring > Fault Settings > setup > fault device details
Select the device click view and click the device to open the detailed device view.
There you may see the tu interface under interfaces and set it to managed.
Cheers,
Michel

CiscoWorks LMS 4.0.1 login issue.

Hello.
We are using CiscoWorks LMS 4.0.1 with TACACS login module enabled.
We have an issue with an account, and only this account. I can successfully login with any other account, newly created also.
I have deleted and created it without success.
Any ideas?
Thanks for help.
Regards.
Andrea

Hello.
We are using CiscoWorks LMS 4.0.1 with TACACS login module enabled.
We have an issue with an account, and only this account. When I try to login into LMS, TACACS server registers a passed authentication but my IE session stops running.
Same issue when I configure CiscoWorks to use the local login module.
Anyway, I can successfully login with any other account, newly created also.
I have deleted and created again without success.
Regards.
Andrea

CiscoWorks LMS 4.0.1 is supported on Windows 2008 EE R2 SP1?

Installing CiscoWorks LMS 4.0.1.
I need to know if Windows 2008 server EE R2 with SP1 is now supported.
Many thanks for help.
Andrea

Hello,
Service Pack 1 of Windows 2008 Server Enterprise Edition R2 is not officially supported yet. Reference the readme.
However, I have applied SP1 to my installation of LMS on Windows Server 2008 EE R2 without breaking it. Your mileage may vary.
Hope this helps.

Ciscoworks LMS 4.0 DFM Custom Traps

Hello,
We want to use Ciscoworks LMS 4.0 for Access Control List Monitoring. i.e. if we end the ACLs with "log" entry, we may send the ACL deny logs to the Ciscoworks as Syslog or Snmp Trap format.
With "debug snmp packets" command we may observe the packets are sent to the LMS, but the traps don't show up as alarms. Is it possible to observe any trap entry with LMS DFM Fault Manager by customizing the module, because we think the engine of the DFM analyzes the traps and shows some of the traps, not all of the traps are observable.
The command output is as below:
Thanks in Advance,
Best Regards,
Mar 2 10:28:30.028: SNMP: Queuing packet to 10.10.10.1
.Mar 2 10:28:30.028: SNMP: V1 Trap, ent ciscoSyslogMIB.2, addr 10.10.20.1, gen trap 6, spectrap 1
clogHistoryEntry.2.742 = SEC
clogHistoryEntry.3.742 = 7
clogHistoryEntry.4.742 = IPACCESSLOGDP
clogHistoryEntry.5.742 = list 191 denied icmp 10.10.10.1 -> 10.10.20.1 (0/0), 10 packets
clogHistoryEntry.6.742 = 69082382

DFM consumes the traps and decides based on its built-in code-book what to do - rise one of the predefined Events or just silently ignore it. The best DFM can do is forward the trap as-is to another trap receiver.
Perhaps the LMS Syslog-Server can do what you want and lauch automated actions (like scripts or e-mail) based on certain criteria.
But you should take care of the underlying syslog file and keep its size under control with logrot.pl utility.
The online help of LMS should give you more details on the syslog capabilities or this link to the LMS 4.0 Administration Guide:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/user/guide/admin/useNotif.html#wp1075603

Adding Device support/definitions in Ciscoworks LMS 3.2

Hi All
I am having some issues adding updated definitions for Cisco C3750X-48PS switches.
We have ciscoworks LMS 3.2 and I need to update the definition/device support for these switches. We are conducting a network refresh and are having some issues with ciscoworks polling these devices correctly.
I have looked through the various user guides and searched on google with not much luck as to how to actually do this, the links I have found breifly go into it, but not indepth, and the cisco links I have found, of course have redirects to new pages which bear to resemblance to what is in the original document. Is there a clear guide out there on how to update the switch definiton in ciscoworks? So I can i can try and do this correctly?
I am new in my current role and I want to ensure I am doing this correctly. Apologies if this has been asked before.
thanks

First thing to check is the supported device table for LSM3.2. According to it, the 3750X-48P-S is supported pretty much across the board by the LMS tools.
So you then need to just make sure you update the RME, CM, DFM and CiscoView device packages to integrate the updates into your server. While you can manually download and install the various packages, this task is more easily accomplished via the application GUI itself.
In LMS 3.2, updates can be done via the Common Services Software Center. The User Guide (here) tells how to use that area in great details. I usually just select "everything" for updating so as to be fully updated for whatever gets installed (as opposed to trying to pick and choose the minimal set of packages).

Ciscoworks LMS 3.2 - CS job browser extremely slow

Hello,
I have ciscoworks LMS 3.2 on a solaris server with 8 GB of RAM.
Whenever I try to access Job Browser (CS->Server->Admin->Job Browser), the page is just loading forever. All other links like Backup, Log Rotation, Selftest etc load pretty quickly.
But opening the Job Browser seems next to impossible. All the processes are up and running, so I am not sure what the root cause might be.
Please help me if anyone has a solution to this issue.
Thanks,
Siva

Hi Sivarama,
I had a similar issue when LMS had many jobs ? Did you try to purge them (<30 days, for example) ?
Hope it helps,
Elisabeth

Virtualizing Ciscoworks LMS 3.2 server

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