Virus/Account Hack
Hi there,
I'm not too sure if I'm posting in the correct place but I received a message from a contact of mine, and clicked the link before needing to sign in online to my Skype account. I then had to download something, but even though I backed out of the section, it had obviously taken hold.
The message and link looked like this:
[account name] has sent you a video message!
You can view your Skype video message at "skype-db.com/message" [remainder of link removed so no one clicks on it in error.]
(Ignore this message if this was caused by an internal error)
Obviously it was pretty stupid of me to sign into this thing, but I'm very worried if this hack will affect my computer and get sensitive details!! I've changed my password but I don't feel that's enough. How can I be sure it can't affect my account anymore?
I received the same msg from someone that I hadn't heard from for a while. Since i had never ever received a 'video message' before, I followed what i thought were the instructions and after attempting to open the message, was told that I couldn't because my version of skype was out of date. I was however prompted to provide my login information to obtain that 'message' which came in a zip file that I have since shredded.
A few minutes later while in a zoom meeting with some associates, i received a mysterious message about my windows product key due to expire. In a panic I cut the power on my computer and after rebooting did a number of scans which couldn't detect anything.
This is obviously some malicious site as a check of the domain shows that it was only created a week or so ago. Trying to get a hold of a support tech @ skype for the last hour to report this....wish me luck
Similar Messages
-
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)wingers wrote:
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)
Hi.
Have you asked these "customers" if they have received anything recently, or clicked on anything not expected ? Do they all use the same things like facebook or other social sites ? Are they connected in anyway, or have they just come to you for help ?
If I may be frank, why did they come to you initially rather than contacting the free BTinternet helpdesk ?
Webmail password change is the same for all ISPs, not Yahoo! specific. If the helpdesk gives the user a new password, then really it should be down to the user to make sure they alter it themselves. Clearly people don't do this, but even if the helpdesk said to do it - some people will still not do this.
You say you don't see it hardly with other email providers, that implies that it does happen. What other mail providers for example ? BTYahoo! is one of the largest in the UK, so it's not unlikely that more would be seen than for some other ISPs.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures -
Friends account hacked and sending links
My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful
It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES -
Account hacked and Paypal account charged
My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!
Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function. -
Account Hacked and Charged 25€
My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com -
Account hacked, credit card used and cant get acce...
Hi,
I have had my main account hacked again for a second time and cannot get access back. I just got some skype notifications that there have been 12 purchases made in China on my acount. I cannot recover my password as it never sends me the recovery email. I do get the emails that someone is making purchases on my skype account but I cant seem to do anything about it.
The account receovery asks me when I opened my skype acount and I have no idea. I lost access to this account so long ago that I have given up getting it back but just got a second bout of transactions .
Can anyone help me with this please?Hi, Bronsonlb, and welcome to the Community,
It appears to me that you have created a new Skype account as you posted your enquiry here on this message board - use this new account to contact Skype Customer Service to report the fraudulent use of the other account, to request alternate verification details to confirm your "ownership" of the other account, and to remove saved payment details. I would not recommend choosing the "account recovery" path as you have previously attempted.
If you can recover the account, so much the better. If not, request the account be removed.
Last and certainly not least, report the unauthorized purchases to the issuer of the payment method on file. The charge-back process will likely trigger Skype to suspend your first account.
Regards,
Elaine
[Note-flagged for review.]
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Is my account hacked?sms send by skype send wrong ...
sms send by skype, send zweeds mobile nr instead of my registred mobile nr
if the receiver of my sms respond his sms go to sweden en never come on my mobile
the strange thing is the nr that is transmitted change xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
is my account Hacked????what can I do????
thanks for helping
lucHello,
No duplicate posts please. Duplicate removed. This is a public internet site so NEVER post personal information.
Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you. -
Account hacked (email changed)
I received an email titled "We've updated your email address". this mail told me that my previous (the correct email) -snip- has been changed to (hacked email) -snip-.
I keep seeing messages saying to go to https://support.spotify.com/uk/contact-spotify-anonymous/ but this is wrong because I entered my problem there in the text box and sent it and it reported "We'll get back to you at -snip- as soon as we can." so it isn't anonmous at all and now the hacker has possibly a few more details about me.
There seems no clear way for anyone to report this issue, what do I do now ?
You should be notifying people that your service has major security breach issues, this is not just a random person who has guessed my password..you (spotify) have been hacked and someone has taken my details from you.
I have been a paying premium member for many years with you and i'm not happy about this one bit, can one of your staff please tell me exactly what I should now do to get this rectified.
RegardsUpdate: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for ! -
Recovery email addressee changed account hacked
Dear sir i have submitted the recovery form 2 times and i got Email regarding account release but still my account is hacked and i m not able to recover it ,as the hacker has changed the password , Recovery Email adresses and other details also .can you please help me out i m having skype premium on my both account but i see i haven't got any benefit of that as i m not able to go through live chat option also .My Hacked skype username is "[removed for privacy]" Please Fix it as soon as possible
Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for ! -
Account Hacked, Fraudulent charges, and NO WAY TO ...
Skype,
Over the last two days someone has hacked into my account, sending more
than 1200 SMS messages to people in the Netherlands, Luxembourg, and other
parts of Europe. This drained whatever remained in my account, and then
auto-filled 6 times for $25 USD each. I cancelled the charges with Paypal,
but I need to talk to someone at Skype ASAP. You can e-mail me at [E-Mail address removed to retain confidentiality.] with a phone number. Your online customer support is insufficient, and the last thing someone in my position needs is to weed my way through customer
support websites. These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
- How did my account get hacked?
- Why was I receiving text messages and phone calls to my personal cell
phone? Was it through Skype to go?
- Will you restore my previous account balance to my skype account? As far
as I can see my account has only been hacked since Sept. 22 or 23. I had
money on the account at that time. Right now I have none.
If you are a Skype customer reading this, here's what it all looked like. The night before last I started getting text messages from all over Europe. 20 to be exact. They were talking about buying and selling cars and bikes. Last night I started getting phone calls and more texts so today I checked with my bank. There were no bank charges yet, but when I looked at Paypal I had 6 $25 auto-refills from Skype. I reported the charges with Paypal and hopefully they have cancelled the charges so they won't go on to my bank account, but I can't reach anyone at Skype, nor do I see any way to easily report security breaches like this.Hi, reynoldspick,
First things, first: for your safety and protection, please never, ever include personally identifiable information such as an e-mail address or telephone number in posts on a public Community or forum such as this. Thanks!
If you have not already done so, please change the following account passwords immediately:
Skype account;
PayPal account;
Payment method used to fund your Paypal account.
Further, as a proactive measure, run a full security scan of your computer using your preferred anti-virus/malware/spyware program ensuring you have the latest virus signature files installed.
Here is the link to use to contact Skype Customer Service directly; we here in the Community do not have access to Skype accountholder records. https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Skype offers help and support through ... :
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
I can not gaurantee this; as noted above, I do not have access to account records. Whether these charges post through to the payment method which funds your PayPal account is most likely a matter of timing.
- How did my account get hacked?
Most likely your Skype account password was guessed or cracked. None of us is immune.
- Why was I receiving text messages and phone calls to my personal cell phone? Was it through Skype to go?
Quite honestly, I would have no way of knowing.
- Will you restore my previous account balance to my skype account? As far as I can see my account has only been hacked since Sept. 22 or 23. I had money on the account at that time. Right now I have none.
Reimbursements for fraudulent use of an account are typically returned to the customer's account from which the funds were taken, as such investigations are processed by the payment method.
Please report these incidents to Skype Customer Service, as noted above.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Account Hacked - Skype Support Useless - NO REFUND...
So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
© 2003-2012 Skype Limited.
Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
Skype, related trademarks and logos and the "S" marks ar
18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
UselessOh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.
-
Hi everyone, I'm new on here but I got the heads up on your discussion via a colleauge. I seem to have been having similar difficulties and have sent the following to the BT complaints department.
Thought it might be of interest?
On Tuesday of this week I found I was unable to access my email account and on making enquiries was told it had been hacked. I was given a new password and then received the following. My account was hacked [Incident:xxxxxx-xxxxxx]
Show Details
From
Yahoo! Customer Care
To
[removed]
Response
Thank you for contacting Yahoo! Customer Care.
Your Incident ID is: xxxxxx-xxxxxx
• If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
• If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
Sincerely,
The Yahoo! Customer Care Team
This has happened before and it's really annoying all the moreso because you will not allow passwords that contain anything other than letters and numerals which severely limits the possible combinations.
Then it happened again.
When I phoned up to see if I could gain access to my emails and was surprised to find it is now a premium rate line at £1.53 a minute so why did it take over 17 minutes to sort it out? This seems to be far too long simply to change a password and let me get on with my day? During this slice out of my life it was suggested that I was probably being 'specifically targeted' so of course I was concerned that this might keep happening and was told they had a solution and put me through to an operator who wanted my bank card details!? Ok alarm bells are ringing now, and then the bombshell, yes they could fix my problem for me for a one time payment of £199.99...............
I suggested that I could sort it myself for a lot less but apparently only ‘your’ software was capable of tracking down and removing the offending virus from my computer.
I then made a suggestion put forward by a good friend who works for the Home Office knows about these things that I could just wipe my hard drive using http://killdisc.com/ and reinstall my software as I have taken the precaution of backing it all up but was countered with rather vague comments about what might happen next time and really ‘your’ software is the only solution to my problem..... Actually I don't see how it is my problem, after all I pay good money to use BT broadband its services already and this all seems a bit like being asked by the local council to fill the pot-holes in the road I use to go to work each day!! Sorry but really this is not my responsibility it is yours.
However I was still concerned about another attack and I really wanted to know what was involved so I agreed in principle to have a go and was duly booked in for an appointment that evening 8pm. The technician was very pleasant and instructed me to visit www.thetechline.co.uk/launch and I got a page not found error message, not a good start but we persevered for twenty minutes only to find that teamviewer 8.0 would not download onto my hard drive and then my time was obviously up as I was told that a senior technician would get back to me same time the next evening, ok, I'm a patient man. Although this Team Viewer is just an off the shelf piece of software that anyone can access for free so I wasn’t very impressed I must say.
Anyway the following evening at 7pm 28th Feb, not 8pm as previously agreed! and right in the middle of my evening meal with absolutely nothing set-up at all and I actually found myself apologising to the technician for being unprepared! Why I do not know? However he assured me he 'had all the time in the world' so that's ok then, and so we proceed as the night before but eventually manage to get the teamviewer 8.0 downloaded onto to my netbook and so he hangs up saying it will all be fine and to get on with my evening, and so he takes control and begins to download Superantispyware Proffessional Trial Edition, but hang on Trail edition? As in free!? What? I checked on this and it is just some dodgy trial edition of a rather less than professional piece of American software retailing at a mere $19.95 which Microsoft do a far better version of for free to all. Anyway what with teamviewer 8.0 and Superantispyware both on my little netbook the poor thing to froze after just a few seconds and although the technician assured me that he had checked it at ten minute intervals absolutely nothing happened for a full hour, because I was sat watching the whole time, by which time I was losing patience and really just wanted to go to bed. His dismay was palpable, 'we have to get this onto your main laptop' his voice rent with near panic and so I tried again but no my trusty old Dell Inspiron 1300 just wouldn't have it. So he basically ‘had to go and deal with another customer.. Oh Fine, that's just fine, two evenings utterly ruined but hey-ho never mind eh?
What I want to know is how you can be so brazen as to take £199.99 from my account today 1st March 2013 for not providing something almost anyone with a modicum of computer savvy could do for them selves for free? I accept that you are doing is not actually illegal but it is deeply unethical.
I therefore demand an immediate return of my money or I will be taking this further.MPaulLloyd wrote:
Hi everyone, I'm new on here but I got the heads up on your discussion via a colleauge. I seem to have been having similar difficulties and have sent the following to the BT complaints department.
Thought it might be of interest?
On Tuesday of this week I found I was unable to access my email account and on making enquiries was told it had been hacked. I was given a new password and then received the following. My account was hacked
From
Yahoo! Customer Care
To
Response
Thank you for contacting Yahoo! Customer Care.
Your Incident ID is:
• If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
• If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
Sincerely,
The Yahoo! Customer Care Team
This has happened before and it's really annoying all the moreso because you will not allow passwords that contain anything other than letters and numerals which severely limits the possible combinations.
Then it happened again.
When I phoned up to see if I could gain access to my emails and was surprised to find it is now a premium rate line at £1.53 a minute so why did it take over 17 minutes to sort it out? This seems to be far too long simply to change a password and let me get on with my day? During this slice out of my life it was suggested that I was probably being 'specifically targeted' so of course I was concerned that this might keep happening and was told they had a solution and put me through to an operator who wanted my bank card details!? Ok alarm bells are ringing now, and then the bombshell, yes they could fix my problem for me for a one time payment of £199.99...............
I suggested that I could sort it myself for a lot less but apparently only ‘your’ software was capable of tracking down and removing the offending virus from my computer.
I then made a suggestion put forward by a good friend who works for the Home Office knows about these things that I could just wipe my hard drive using [xxxxxx] and reinstall my software as I have taken the precaution of backing it all up but was countered with rather vague comments about what might happen next time and really ‘your’ software is the only solution to my problem..... Actually I don't see how it is my problem, after all I pay good money to use BT broadband its services already and this all seems a bit like being asked by the local council to fill the pot-holes in the road I use to go to work each day!! Sorry but really this is not my responsibility it is yours.
However I was still concerned about another attack and I really wanted to know what was involved so I agreed in principle to have a go and was duly booked in for an appointment that evening 8pm. The technician was very pleasant and instructed me to visit [xxxxx] and I got a page not found error message, not a good start but we persevered for twenty minutes only to find that teamviewer 8.0 would not download onto my hard drive and then my time was obviously up as I was told that a senior technician would get back to me same time the next evening, ok, I'm a patient man. Although this Team Viewer is just an off the shelf piece of software that anyone can access for free so I wasn’t very impressed I must say.
Anyway the following evening at 7pm 28th Feb, not 8pm as previously agreed! and right in the middle of my evening meal with absolutely nothing set-up at all and I actually found myself apologising to the technician for being unprepared! Why I do not know? However he assured me he 'had all the time in the world' so that's ok then, and so we proceed as the night before but eventually manage to get the teamviewer 8.0 downloaded onto to my netbook and so he hangs up saying it will all be fine and to get on with my evening, and so he takes control and begins to download Superantispyware Proffessional Trial Edition, but hang on Trail edition? As in free!? What? I checked on this and it is just some dodgy trial edition of a rather less than professional piece of American software retailing at a mere $19.95 which Microsoft do a far better version of for free to all. Anyway what with teamviewer 8.0 and Superantispyware both on my little netbook the poor thing to froze after just a few seconds and although the technician assured me that he had checked it at ten minute intervals absolutely nothing happened for a full hour, because I was sat watching the whole time, by which time I was losing patience and really just wanted to go to bed. His dismay was palpable, 'we have to get this onto your main laptop' his voice rent with near panic and so I tried again but no my trusty old Dell Inspiron 1300 just wouldn't have it. So he basically ‘had to go and deal with another customer.. Oh Fine, that's just fine, two evenings utterly ruined but hey-ho never mind eh?
What I want to know is how you can be so brazen as to take £199.99 from my account today 1st March 2013 for not providing something almost anyone with a modicum of computer savvy could do for them selves for free? I accept that you are doing is not actually illegal but it is deeply unethical.
I therefore demand an immediate return of my money or I will be taking this further.
Hi. Welcome to the forums.
Please go back and edit your post to remove the email address and reference number.
Sorry to hear of the problem.
Firstly, what number did you ring up ? The helpine is an 0800 number, free from landlines.
The whole story actually looks like you've not been talking to BT at all, but to scammers. What was the 199.99 billed to ?
BT as far as I know do not instruct people to install teamviewer.
As for downloading Superantispyware, there is a free version anyway. "They" may have done more than just install this, and possibly used that as a decoy whilst doing something else.
Honestly, if you do online banking, I would contact them immediately to say that you may have fallen victim to ID fraud. Also cancel that card.
As for the password, it's not inherently insecure. Using a mixture of case and numbers is fine. Frankly if it has happened before, then I would say you have a more serious issue - possibly viruses/trojans or malware.
Do you use your email address as the login for various online websites, and for an associated password have you ever used the email password ?
Killdisc.com isn't what you might think it is.
Also by using a different machine, you've possibly got that infected as well.
All of this has nothing to do with your email account being hacked I'm afraid.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures -
I'm afraid my iPhone 4S has a virus or has been hacked. Just in the last day or so my battery life gets used up a lot faster and I have all of a sudden started receiving a lot of spam email. How can I find out if my phone has been compromised?
Unless you left the iPhone in the possession of another person it could not be hacked...and unless it has been jailbroken it cannot get a virus.
An email account can be hacked at the service provider's end...this has happened a number of times with gmail.
Do a reboot, hold both the power and home buttons until the apple logo appears and it restarts, ignoring the red slider if that appears.
If that does not help the battery situation, make a backup of your content and then restore to factory condition, Settings > General > Reset > Erase All Content and Settings, and then restore from the backup you just made.
Contact your email service provider and let them know you are getting material that could mean they have been hacked. -
Account Hacked and Skype Credit used without knowl...
Hello,
My Skype account got hacked into and my Skype Credit was used to send SMSes to unknown numbers in China. I have changed my password and would like to get back my Skype Credit and the SMSes to the China numbers removed.Hi, Catarinarp, and welcome to the Community!
First things, first: contact the company that issues your credit card to report fraudulent purchases and to ensure no other fraudulent purchases have been posted to your account. Next, change your account password immediately. Further, ensure your computer system or device operating system software updates are downloaded and installed; update the virus signature files and run your anti-virus software.
To sort this out with Skype, you need to contact Skype Customer Service; here is a link: contact customer service
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Account hacked - fraudulent credit card?
My husband received 7 emails saying they were from Itunes. Each was saying he'd purchase a $10 Itunes giftcard for me. When he logged into his Itunes account, his name and email were correct but the address had been changed and so had the credit card. Our card was gone and it listed a Mastercard. We do not have a Mastercard. We thought one of a few things may be going on. The emails contained links to sites with a virus or to get our personal info or someone was using our Itunes account (but not our credit card?) or someone has a Mastercard in my husbands name. Has anyone had something like this happen to them? We've emailed Apple because they won't deal with this type of issue on the phone. No response yet.
I've not heard of this specific circumstance, and it's pretty strange. It may be that someone stole a credit card number, managed to crack your iTunes Store account, and used it to get iTunes prepaid cards that they could use or sell. But that's just a guess.
If your husband hasn't done so already, he should make note of the bogus credit card information (all information he can find; a screen shot of the the information would also be a good idea), then remove it and change his iTunes Store password, making sure the password is something that's not easy to guess or find via an Internet search (names of children and pets are not a good idea, for instance).
Unless the intruder charged something to your bank account or drained a credit balance your husband had in his iTunes Store account, there's probably nothing else that the iTunes Store will suggest, since you won't have been impacted financially, though they may disable the account due to the hack.
Regards.
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