Virus found in Blackberry desktop software

Hello everyone I had an infected computer, and after much work I think I finally detected all the infections and am now Virus free. (knock on wood). At any rate I though that people in this forum might be interested in the results of the scan. The following is taken from the log file after the virus scan.
deleted: Trojan program Packed.Win32.TDSS.y    File: D:\Downloads\Blackberry Desktop Manager_english.exe/SR_MM/Data1.cab/deinter.ax.3DBBBB70_5396_42B7_926F_40DC7CF64427
deleted: Trojan program Packed.Win32.TDSS.y    File: D:\Downloads\Downloads\Blackberry Desktop.exe/SR_MM/Data1.cab/deinter.ax.3DBBBB70_5396_42B7_926F_40DC7CF64427
deleted: Trojan program Packed.Win32.TDSS.y    File: d:\downloads\downloads\blackberry desktop.exe
I don't know anything about these two particular Trojans, but thought it interesting that they would be found associated with Blackberry desktop software. If anyone thinks that this news should be forwarded onto RIM themselves, perhaps you could let me know how to do that.
Thanks.

I use Kaspersky as my virus software and it shows as "detected threats" the following: detected Trojan program Packed.Win32TDSSy http//downloads-us.blackberry.com/swdownloads/500_b028_multilanguage.exe?__dlmt__=1252722614_cdb851df659b97fee3f83bab7b0cd719&ext=.exe/SR_MM/Data1.cab/deinter.ax.3DBBBB70_5396_42B7_926F_40DC7CF64427
I have no clue as to what this means... the "DeInter.ax" is also shown as a "detected threat" under program files\roxio\videocore 9\
Do hope this is additional info related to the original post....

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Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

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Sync problem with Blackberry Desktop Software for Mac

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Blackberry Desktop Software 6.1.0.35 fails to launch with "BlackBerry Desktop Software has stopped working"

OS: Windows 7 32bit
BB Desktop Manager version: 6.1.0.35
I bought a new notebook a few days ago and tried to install the above software (latest version) from Blackberry's website. The whole thing installed fine but when I tried to launch it after installation, I get the message:
"BlackBerry Desktop Software has stopped working"
I tried the clean uninstall with removal of folders and registry entries, rebooting it, running regsvr32 atl.dll and then reinstalling it and still I have the same problem.
I had experienced a similar issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
1) There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
2) I can't find a "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
And this what it says:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:18:51.794]03:18:51.810|INFO |1|Rim.Desktop.Shell|1|Application Started03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:18:51.826|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:18:51.857|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:18:51.857|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:18:51.872|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:18:51.872|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:18:51.888|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:18:51.888|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:25:49.579]03:25:49.594|INFO |1|Rim.Desktop.Shell|1|Application Started03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:25:49.610|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:25:49.610|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:25:49.625|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:25:49.625|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:25:49.625|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:25:49.625|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:27:36.709]03:27:36.726|INFO |1|Rim.Desktop.Shell|1|Application Started03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:27:36.745|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:27:36.745|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:27:36.745|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:27:36.750|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:27:36.754|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:27:36.757|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:27:36.759|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:27:36.761|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:27:36.762|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:52:59.084]03:52:59.099|INFO |1|Rim.Desktop.Shell|1|Application Started03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:52:59.131|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:52:59.131|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:52:59.131|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:52:59.131|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:52:59.131|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:52:59.131|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:52:59.146|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:54:52.634]03:54:52.651|INFO |1|Rim.Desktop.Shell|1|Application Started03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:54:52.670|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:54:52.671|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:54:52.671|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:54:52.675|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:54:52.679|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:54:52.683|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:54:52.685|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:54:52.686|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:54:52.687|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 05:31:32.231]05:31:32.295|INFO |1|Rim.Desktop.Shell|1|Application Started05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3505:31:32.365|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none05:31:32.366|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 05:31:32.366|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544405:31:32.543|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3305:31:32.675|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3005:31:33.021|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1205:31:33.105|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.305:31:33.183|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1205:31:33.325|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
I have scanned through it and I can't find anything that says "fatal".
Any suggestions? I am at my wits end after combing through this forum and other BB forums for the past few long days and nights.
HELP!

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!

Error when trying to configure sync between Outlook 2003 and Blackberry Desktop Software 4.6

I am unable to configure the Blackberry Desktop Software (version 4.6) to sync with my Outlook 2003. I used to have an older version of the desktop software and it worked just fine. I got a new phone and updated the software and am unable to configure the sync. I get the following message when I try to configure it: "Runtime Error: folder is no longer part of the system data source or the folder could not be found."
Please help. I need these to sync.

HI and Welcome to the Forums!
I suggest trying a clean DTM uninstall:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
followed by reinstalling from scratch. You should be able to go to the latest v5.0 with Outlook 2003...it's available here:
http://na.blackberry.com/eng/services/desktop/#tab_tab_overview
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software (Roxio, specifically) causes network problems and blue screens.

I'm posting this note because I just solved my network issue/crash problems. I started experiencing lots of disconnects and page not found on my office computer over the past few days. Only thing I could think of that was different lately was that I installed the Blackberry Desktop Software. Then a huge lightbulb went on over my head. I remembered when it was installing, it said it was installing "Roxio" software and at that moment shivers went down my spine from past experiences.
     Well, I have lots of good "bad" experiences with Roxio CD software which had caused these same problems on two of my home computers. It caused blue screens when used in conjunction with my wireless Netgear card and also standard network card. The same symptoms including very slow internet access, general machine sluggishness, etc. I was trying to chase this down for months til I finally removed the Roxio crapware and ALL problems went away. No more slow machine, no more page not found and no more blue screens on two of my computers. Now, on a completely different Toshiba work laptop and different network adaptor, same problems.
     So, here we are again with Roxio as part of Blackberry Desktop software. I like my new Blackberrry 8830, but I have to pass this along to the Blackberry folks because I KNOW I'M RIGHT about this. I only installed the software so that I could type my contacts into Outlook and then download to my Blackberry. So, after realizing the common symptoms and after having completed my download (which worked great by the way), I removed the Blackberry Desktop Software and I'm back to speedy everything, no more pages not found, no more putty disconnects, and no more blue screens.
     I hope someone gets good use of this post because this drove me crazy the first time around.
-- Jeff

We had the same problem.
We did extensive troubleshooting, and found the problem was effecting our new HP Windows XP .Laptops.
We did not have any trouble with the Older Dell Latitude we have.
We found the BSOD still happened after removing the Black Berry Desktop Manager Software.
We traced it to a memroy / resource leak in the USB subsystem.
The workaround we found is to go into the Device manager, and remove all the drivers from the USB section.
** Disclaimer : This works for us, but may make your computer unusable. Backup your data to external storage.
               Back up your computer
               Start -> control Panel -> system ->Hardware tab -> Device manager.
                Expand "Universal Serial Bus Controller" at bottom of list.
                Right click on each Item, and select "uninstall"
                Don't reboot after each one.
                * Remove ALL the entries under Universal Serial Bus Controllers *
                Repeat until all the entries under "Universe Serial Bus Controller" are removed
                (there may be one that sticks, thats ok. so long as it has been uninstalled.
            Reboot.
            The OS will rebuild the USB stack and drivers to default.
This has worked for us so far.
We are not sure if this wont break something else.

Removing Blackberry Desktop Software 5.0.1 from Windows 7 Error Message 1316

When attempting to remove BB Desktop Software 5.0.1 from Windows 7, I received an error towards the end of the uninstall stating "Error 1316, file not found" and it reverts back and reinstalls the product. I no longer have a BB and would like to clean up my hard drive from unnecesary programs. Please help!

Hi and Welcome to the Community!
Here is a KB that discusses that error:
Article ID: KB04272 "Error 1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software 6 will not install

Hi
I am having real trouble installing Blackberry Desktop software 6, my problems started when my computer downloaded Blackberry Desktop Software 6 and a McAfee virus protection update at the same time then tried to install them both.
After many system restores and activating various dlls and removing McAfee I have managed to get my computer up and running again but when I have tried to reinstall the Blackberry Software I always get an error during intstallation that states:
Rim.Desktop.HttpServerSetup has encountered a problem and needs to close
It then tries to remove the installation which it then says that it can't complete and ends, it leaves an icon on the desktop but it shows an error everytime I try to start the software.
I have tried the clean uninstall as directed on the Blackberry website including removing all the registry keys and restarting the dll but I keep getting the same error.
Window XP is my operating system
Please help it driving me MAD

I've never had any problems with DM6 on WinXP, SP3.
I've mentioned on here several times that I don't recommend using the Roxio software, it's just to buggy I think.
For a Clean uninstall of Desktop Manager
http://www.blackberry.com/btsc/KB02206
good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software. I'm looking for help to get it working. I've installed version 6.0. i'm on Curve 8330 (Verizon). Below describes mt efforts:
When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync". i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress. please wait". The pop-up window self-disappears. It reappears every time I click the "configure settings..." button. However, this has run for hours. The software appears to be stuck in some sort of infinite loop.
So, I tried to repair the software as follows: Start - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (Repair is checked) - Install. I get a window titled "blackverry desktop software 6.0" that reads "The feature you are trying to use is on a netword resource that is unavailable. Click OK to try again, or enter an alternate parth to a folder containint the installation package 'blackverry desktop software.msi' in teh box below. Use source: C:\Users\Jim\AppData\Local\Temp\WZSE0.TMP\
. I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found. verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0' I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7. So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0. the windows installer cannot continue. So. I click "finish".
So, I try to uninstall the software altogether as followstart - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (REMOVE is checked) - Next ("Remove all user settings for Blackberry desktop software" is checked.) - Remove. I then get the following message: "error 1316. A network error occurred while attempting to read from the file c:\windows\installer\blackberry desktop software.msi". When I click "ok" to this window - I see "rolling back action" status bar. I then click "finish".
So,my efforts to use the software, repair the software, and uninstall the software have failed. Any advice?
I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder. I am able to view hidden files in Windows Explorer (Tools Folder options... - View tab - "show hidden files, folders, and driver" is selected".
I'll restart my windows search index tonight.
Jim
8330 (Verizon)
Windows 7

Thank you Viciousferret,
I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided. I then ran it. I then did the following:
selected "NExt",
then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
then checked "remove all user settings for blackberry desktop software". then NEXT
then the REMOVE button
then FINISH
So, it appears the uninstall was successful.
The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206" This link provides 5 tasks.
1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software". Should I skip this step because I already did it above? If not, would you please provide the instructions for Windows 7? Only instructions for other operating systems are shown here.
2) The second task is to "remove computer registry entries". The fifth step gives instructions for XP, Vista and 7 64-bit. i use Windows 7 (32-bit). Are you able to provide the instructions for Windows 7? Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'. When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'. My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close". Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
3) Step 3 gives instructions for deletig folders from teh computer. It also lacks instructions for Windows 7. Are you able to provide them?
4) Step 4 provides a link to follow. that link also lacks instructions for Windows 7 (32-bit). Would you be able to provide instructions for Windows 7 (32-bit) users?

Blackberry Desktop Software freezes at message "Action Engine Loading Configuration"

I have Windows 7 Professional. My Outlook profile is saved on an Exchange server and my Blackberry had previously beeng syncing with Outlook in this setup for nearly a year without issue.
Recently, the desktop software freezes at "Action engine loading configuration" message and is unrecoverable. I have tried the following things to rectify the situation:
1) Adjust the organizer settings not to sync anything except the date & time. Still happens
2) Delete all data from the device using Desktop Software and try to resync. Same problem
3) Uninstall and reinstall Blackberry Desktop Software and try to sync with both the original set of data and the empty, deleted data Blackberry. Same problem.
4) Tried wiping the blackberry completely using JL Cmdr, reinstalling the OS. In this scenario I can sync Addresses but once I sync Calendar the problems happens again and I am unable to ever sync it again (Including thereafter when de-selecting the Calendar option.
At this point I have spent hours scouring Google for help and trying the above items. This has been disastrous for me as I rely on the sync'd data for work and have already starting missing things.
I don't believe there is anything wrong with the Blackberry, as it works fine and works perfectly well after re-loading a fresh, OS, etc.
I have tried playing with the support logs but because the software freezes before calendar can sync, nothing is in the log that states if there is a corrupt record in calender causing this. Nothing dramatically changes in my calendar between the day that syncing worked and the day it didnt.
I've tried searching the Blackberry forums and have found some info but nothing helpful. RIM does not provide support telephone numbers and AT&T support has continuously demonstrated itself as worthless over my time with them.
Is there any resources left at all that I could try to get past this issue, not waste any more time, and be able to resolve the issue?
Thank you for reading and for any input you are willing to offer.
Solved!
Go to Solution.

I had a Dell PalmPilot type device in 2003 that sync'd contnously with my computer using ActiveSync. I didn't ever have to click Sync, I would make a change on either device and they would sync.
The fact that it is 2011 and we still work with Desktop Manager, the biggest piece of **bleep** software I still have to use, is simply pathetic.

Blackberry desktop software installer forcing into various other applications.

I have never had a Blackberry but this program/virus is on my computer and has been making my life rather difficult. Every time a run program on my computer this pop-up comes up. "Blackberry Desktop Software 6.1.....The feature you are trying to use is on a network resource that is unavailable.......Click OK to try again, or enter an alternate path to a folder containing the installation package 'Blackberry Desktop Software.msi' in the box below." This pop-up open along with everything i open on my computer. I usually just close it every time. Idk why this virus is on my computer but it needs to go. It is not an installed program on my computer. It's not even in regestry editor. But it persists in being present with everything I do.

How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry DeskTop Software not detecting My Q10

I'm Having Q10 but when connecting to DeskTop Softwate getting Error Message "This BlackBerry device is running the BlackBerry 10OS. BlackBerry Desktop Software doesn't support the BlackBerry 10 OS. Visit www.blackberry .com/support to learn more about how to synchronize your media files back up and resotre devise data and more with your decice"
I serchted in www.blackberry.com/support but nothing useful found. Please help for my this problem

Hi and Welcome to the Community!
Indeed, the Desktop Software does not work with BB10 devices. Instead, you need the LINK software...available here:
http://us.blackberry.com/software/desktop/blackberry-link.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
Error details are:
Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Hi everyone,
I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
These are the methods I used to try to fix the problem.
- Clean Uninstall
- Removing registry
- Deleting research in motion (appdata)
- Restarting my computer about 5 times
I went into event properties this is what i got.
Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.0.0.32
P3: 4ec52db7
P4: PresentationCore
P5: 3.0.0.0
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization
P10:
Attached files:
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
Analysis symbol:
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<EventRecordID>41859</EventRecordID>
<Channel>Application</Channel>
<Computer>chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.0.0.32</Data>
<Data>4ec52db7</Data>
<Data>PresentationCore</Data>
<Data>3.0.0.0</Data>
<Data>5167b4a6</Data>
<Data>5021</Data>
<Data>0</Data>
<Data>System.TypeInitialization</Data>
<Data>
</Data>
<Data>
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
<Data>1</Data>
</EventData>
</Event>
Please help thanks.

Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all "blackberry" files found.

Blackberry Desktop software 6 - Deleting previously connected devices

In blackberry desktop software 6, when you click on the device menu, it lists all prevously connected devices.
Yesterday someone connected their device to my computer.
How can i delete that device listing from the list.

I found that the folder "My Documents\BlackBerry\Backup" contains the backup files in the format: name_of_device_in_bb_desktop.pid.
I just deleted the one file that I did not need.

Virus found in Blackberry desktop software

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