VIRUS IN BLACKBERRY TORCH

Hi Everyone,
M new to this forum and aprreciate if someone could help on the subject. i m a user of BB Torch in Msia. last month my service provider (celcom) charge me 210 for GPRS usage due large MMS sent which I never did. After complaining they waive the charge but said it is due to virus in the phone and will not waive it again. But they told me to change phone or clean-up the phone. I am charge again this month for the same thing. Is it possible to have virus in the phone? i have downloaded 'lookout' anti-virus scan and it shows no virus. Secondly how do i reformat, clean-up or whatever you call it? basically i want to reset the phone just like when i got it new., hoping it will clean the vrus or whatever problem.
Thank you.

There has knot been a Virus yet, but there has been a few forms of malware which might be similar in some regards, but is very different. Always be sure of what you are downloading and go over permissions for every app install, dont just trust them.
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Every problem has a solution!

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BlackBerry Torch is No Longer Pairing with my Car

My phone and car work working fine together recently it stopped.
My Phone said it was connected but if I tried to make a call it would disconnect right away..
I tried deleting the device from my phone, and my phone from the car (Dodge Journey)
And tried to re-pair them.
Now when they pair the Stereo pairs but handshake will not connect.
I know this is an issue with my phone, because my husbands phone has no problem connecting to the car.
I have a Black Berry Torch 9810
Software 7.1.0 Bundle 921
It says my phone is up to date.
I travel a lot and need this fixed ASAP!

Hello MELANIEUR,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the Bluetooth connectivity issue you are experiencing between your BlackBerry Torch 9810 smartphone and your car kit.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Memory leak issue on Blackberry Torch 9860

I own a Blackberry Torch 9860 Os 7.0 Bundle 1465 for the last 5 months
Previously I had Blackberry Curve 9300 which I had upgraded to OS 6.0. It had memory leak issues wherein my application memory would gradually dropdown to merely KBs within a few days and I had to reboot it to restore the same.
When I purchased Torch 9860, I migrated my device settings from Curve to Torch using the Desktop Manager. I face the same memory leak issues in this new device as well. I have 3 email accounts configured on my device and some social networking applications which include facebook, twitter, and some messengers. I usually delete my emails and keep only a few useful mails for reference. Still I am facing this issue wherein I have to reboot my device to restore the application memory. It starts from 152 Mb and usually dropsdown to merely Kilobytes of memory. The phone freezes for around 1-2 minutes sometimes when I am on call, or accessing my contacts.
Also to let you know that I have a 8GB memory card on my phone which has around 1.6 GB free space. I have disabled Compression on my memory card as well.
Please advise as I am having a hard time using this time this way.
Regards,
Abhinav Sharma
Thanks and regards,
Abhinav Sharma

I have the almost same problem when i run the phone gap app on the 9800 torch OS 6 than this build of 1.2 MB takes the memory of 40 MB at run time and the device gives the low memory message and close the app forcefully.
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And when i navigate on these pages it gives this message of memory low.
Please help me to out of this .
And please suggest if any professional help in this
Thanks\\\
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I can't send a photo by text - New user, Blackberry Torch 9800

I recently started using the Blackberry Torch 9800 and I'm still getting the hang of things.
This means I'm at the stage where i'm still accidentally muting myself while i leave a phone message or putting people on hold with my ear. If anyone has a master solution for this, that's welcomed, but it's not my main question.
I want to know how to send a photo by text. I've tried, and it comes up with an x next to it, as it hasn't sent.
i looked around the internet and found the suggestion that I resize my images using some app. The app they suggested doesn't exist anymore so I downloaded "Fast Photo Editor Free" and resized my image. It still didn't send. I made it smaller than you'd ever want an image to be, and it still wouldn't send.
To be clear, I can put the photo in the text, but once I push send, the text shows up with a red x next to it.
I'm not really sure what to do.

Hello irishduck
Welcome to the Community
You may try contacting you Carrier as there might be settings that they can do on their end to let you send the MMS. You may also wanna check these pages to help you familiarize with your phone.
Blackberry 101
Blackberry Tips and Tricks
Blackberry Battery Saving Tips
Goodluck
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

My Blackberry Torch 9580 is unusable. Please help!!!!

Hi,
I am using a Blackberry Torch 9580, It us creating multiple problems for past one week. The phone went completely unusable now. :-(
I have Updated my OS from 7.0 to 7.1 some 15 days back. The phone was perfectly ok after update and was working fine. Here the problem started. My phone started freezing anonymously. When i open a SMS/E-Mail it freezes. When i Try sending messages in Whats app, it freezes. Every time i have to pull the battery and put it back again. This happened very frequently and on repeated battery pull it started showing "Built-in Media Error". At starting when i hit on Repair it successfully repairs and things get fine. again after some few hours the phone freezes. Again battery pull :-(
Really got tired on doing this every time. After a day, when i pull the battery and rebooted it again showed me the "Built-in Media Error". Now the new problem started here is when i hit or repair it started freezing. Got totally fed up and refered to BB forms. Then i decided to wipe my device. I did a security wipe. It went all blank white screen with no error message. Then i followed the steps given in one of the post. Removed my battery, connected my phone to Desktop manager and successfully updated my phone with a fresh OS. Phone came up. I left for a day, it was fine working. So i uodated my appworld, FB ect and rebooted my Phone. Again the freezing problem and getting stuck in reboot cycle started. Finally decided to downgrade my OS to 7.0. So wiped again using BBSAK and installed 7.0 OS. Now my phone doesnt boot. Gets freezed in the reboot cycle at 80% or 90%. Not even getting in.
Sorry for such a Bigger post.. I am totally frustrated :-( Please anyone help me... I want my phone alive back...... Please HELP!!!

Hi Prabhurk,
Welcome to Blackberry community forums
I had faced this media error in past, did you removed your memory card? Try to change memory card. Sometimes it happens when the memory card was not good, I faced it until i changed memory card to new one in past.
Follow the installation steps from apploader once again. Please make sure to check ur control panel if you have any other versions of os bundles, delete them and install new update and go thru process
The link for update :
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=100D9F30CA54B18D14821DC88FEA...
Proudful & loyal Blackberry supporter ..
throwing mud at others makes you happy now but in future you might end up in sinking in mud lake.. wake up b4 it happens. Be secure
10.3.0.296

BLACKBERRY TORCH 9800

Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My blackberry torch 9860 freezes while rebooting

hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it
Solved!
Go to Solution.

salmaatty wrote:
hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it
Hi salmaatty
Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !
If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
KB10040 : How to view or remove installed application on a blackberry smartphone
However .. If above fails or you're unable to boot your device on Safe mode then to recover your device you have to reload your OS , Try this method to load the OS again :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Try it and let us know.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

My BlackBerry Torch 9860 restarted itself

my BlackBerry Torch 9860 restarted itself and restarts again and loops again cant start the phone at all. Pls help! Urgent! What could be wrong? OS 7?? I think it may have some problem... I need help!!

Dear Fisol,
Thank you for your swift reply. I hope that my service centre would give me an immediate solution rather than awaiting 30 working days and being given a new one. I am EXTREMELY frustrated and disappointed by the symptoms my phone have may stem from poor quality assurance after phones fabrication.
Regards,
Leung

Blackberry torch 9810 wont start after blackberry protect updated

got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
Solved!
Go to Solution.

Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

How do I connect via bluetooth my ipad with my Blackberry Torch

How do I connect my ipad to my blackberry torch via bluetooth.

am kinda regretting why I bought an iPad if it cannot interact with other devices, like the blackberry phone I have. I want to share pictures between the two devices but I cannot! Why is this so??????
iOS does not support file transfer via Bluetooth. If you want to transfer photos, you'll need to sync through your computer or use a cloud-based service.
Please help me otherwise this will be the last iPad I'll ever own.
If you think some other device will suit you better, by all means sell your iPad and buy that other device.
BTW, posting in a thread that's over two and half years old is not usually the best way to get help from us, who are all just your fellow users, just FYI.
Regards.

How Do I tether the ipad to my Blackberry Torch?

I just added tethering to my Blackberry Torch and bought an Ipad for when I go on the road - but how do i tether the the two? AT&T told me to use my data cord and it would work just fine - however the data cord does not have the right connector??? How do I make this work?

You can't. You cannot tether a Blackberry Torch to an iPad period. It cannot be done.
You only need post once and then wait for a few minutes and get a response.

BlackBerry Torch 9800 V.S. iPhone 4G: which is better for playing DVD/Video

Though BlackBerry continue to be extremely popular, it's no secret that RIM needed to step up its game and really work on improving and advancing its operating system. And over the past few months, the company has given us previews of a refreshed OS. The RIM BlackBerry Torch 9800 is the first device to ship running BlackBerry OS 6 and will be available starting August 12 for US$199.99 with a two-year contract. The slider phone--a first for RIM--brings together a touchscreen and physical keyboard into a solid, compact design. The new OS brings some much-needed and welcome additions, including a better browser, an enhanced multimedia experience, and improved user interface. Sure, in the grand scheme of things, none of this is new but at least it puts RIM back on track. So we thought it might be a good idea to compare BlackBerry Torch 9800 with the iPhone 4G to find out, which one is a better smartphone. In this article, we have compared some of the key features available on the new BlackBerry smartphone with Apple's iPhone 4G.
Go here to view the origional full post:
http://bestvideoconvertersoftware.blogspot.com/2010/08/blackberry-torch-9800-vs-iphone-4g.html

Which carrier did you use in India with the Blackberry 9800?? As Tmobile only work with GSM network.
Now you said you swtich from IPHONE back to the Blackberry 9800. Do you have a Blackberry DATA plan now on tmobile? No just the regular data plan. As regular data plan does not work with Blackberry.

Will verizon get the blackberry torch?

Will verizon get the blackberry torch? I am incredibly picky when it comes to phones and i have fallen in love with the blackberry torch but i do not want at&t service at all so I figured I would ask here hoping someone might have the answer.

Have a link? As mentioned, my research couldn't find anything about CDMA.
Would love to read an official statement. Thanks.
BTW, know what is listed at Shop BlackBerry, they never sell anything except GSM.

VIRUS IN BLACKBERRY TORCH

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