Virus o cookie

Hola, nescesito ayuda, tanto en mi macbook como en mi ipad air quiero abrir alguna pagina con el safari o cualquier navegador, y se me va automaticamente a una pagina "ultrafiles.net" y ahi no me deja navegar mas.
En los dos equipos.
borre historial y cookies, pero nada...
restaure el ipad de 0...lo cargue con mi icloud y otra vez los mismo
cambie de red de internet y nada
Solo logre hacerlo funcionar, tomando una restauracion de 0, e iniciando como a NewIpad.
Puede ser que el virus este en la copia de seguridad de iclud? pero tengo todo en mi copia que nescesito,
Alguien me pude ayudar con esto?
Gracias

Eso no significa nada. Es más, en OS X, el firewall viene desactivado por defecto. Además, OS X tiene sus propios sistemas de seguridad, por lo que no necesitas ningún antivirus.
Si quieres más información sobre OS X y los virus, lee > http://www.thesafemac.com/mmg

Similar Messages

How do I talk to a human at Microsoft

I have been attempting to find a phone number, connect using the web or IE9 about security, viruses, malware, cookies and other topics but am getting the cyber run around. Can someone at Microsoft please call me or tell me where to find a phone number.

Microsoft Support
How to obtain computer virus and security-related support
For information about Security updates, visit the Microsoft
Virus Solution
and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the
update itself, visit Support
for Microsoft Update for resources and tools to keep your PC updated with the latest updates.
Good Luck,
Vincenzo Di Russo
Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
Moderator in the Microsoft Answers and TechNet Forums
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo

I have not had good luck with downloads and need to get information on problems I might encounter with this download.

I am overwhelmed with all the updates, changes to new servers, etc. seems like it's everyday. I have had to bring my computer back from blue ( actually more like Northern Lights) screen(s) 3 times in the last 5 months. All crashes have been associated with a download, upgrade, etc. Once with Norton, once with Yahoo, and Java continues to cause me problems. I have a Compaq laptop running Windows Vista (I think), using Internet Explorer 9, using microsoft security (firewall, etc) and Panda virus. My current wireless provider is Comcast --but I can't afford the super fast connection anymore. I am continually having problems with Internet explorer just shutting down or going REEEAALLY slow. I figure it's probably from an update, or add-on, or some nasty "ruin your computer fun" gift from a hacker. But I can't figure how to pinpoint where the problem is.
I don't mean to sound like I'm helpless, but I am not very computer savvy. I am a 52 year old mom who loves having a virtual library at her finger tips and wants to be safe on the net. Thank you for assisting me.

Thanks for taking time to respond and for the info on the two free scanners.
I do believe I finally uninstalled Norton - I'll check again. I had AVG for awhile and I unstalled that when I downloaded Panda. The microsoft system security is supposed to alert you when there is a system conflict -- the key words here are SUPPOSED TO.
I am very leary of downloading/installing/updating anything. For a couple of reasons -- one --if there is a system conflict, a virus, bad cookie (probably doesn't even go well with milk), etc -- I don't know how to fix it. I bumble through somehow, probably creating more messes than I had, or at least different ones. If there's a BIG problem and support is needed . . . Did I say SUPPORT?? Panda was the only company that actually spent time with me. Microsoft, HP,
Norton, Comcast, Motorola (modem), and a couple of others ALL refused to help me because it wasn't their problem !!
So is having Firefox as my default browser a good thing or bad?? Will I then have to update/download all different kinds of programs. Yahoo is my email provider and my microsoft email is not currently set up. I have used Firefox before, but not on this computer.
Are there any other programs I should be aware of that might conflict with Firefox.
Are there any ADD-ON's, drivers, plug-ins that might create problems ( I really don't understand all the previous terminology, I just know those are the areas where the problems are always occuring.
Thanks again for your time and information.
God Bless You, Tami (tamaroo47)

I downloaded something I shouldnt and now I get popups in chrome

I tried to download something and ended up being dodgey. Now I am getting constant pop-ups in a new window when using chrome. I have blocked most of it using the chrome settings but I think its a bandaid for the solution. I am new to mac and would know what to do with a pc, how do I scan for viruses or cookies etc on a mac? Any advice on how to fix the problem?

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/d;/(etc|Preferences)\//s/^\.\/[^/]+//p;' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' 's/0/Off/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D12 26 48 59 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Homepage won't save

I have tried everything to get Firefox (v.26 I think, it recently updated) to save my home page. Nothing is working. Tried reset, changing config, adding profile, virus scans, cookie removal, reinstall, everything from the simple fixes to the complicated ones, all that are in the support pages for this problem. And still I can't save my homepage. I have used firefox as long as I can remember and have never had this happen.
The only thing I notice is that there is no user.js file in my config. There is a pref.js file but I don't know what to do with that or if it would help. I did activate a new profile though and that did nothing.

Right-click on your Firefox icon and see if there are no mention of unwanted homepage in properties.

My ipad will open in an internet page sometimes and sometimes it won't I have cleared history and cookies and data have also closed wifi and renewed license it feels like a virus but they aren't suppose to get them so what is going on?

My ipad will open in an internet page sometimes and sometimes it won't I have cleared data cookies and history also I have closed out wifi and reinstalled it then renewed the license nothing is working everything was fine until I downloaded an app that's why I thought it was a virus I deleted the app but it is still doing this
What do you think it is or do you have any suggestions

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

I received a phishing email supposedly from my bank and clicked on url - didn't enter any data though.Bank says to get ipad checked for viruses,but I understood ipad has built in security.I've cleared cookies in safari via settings. Anything else to do?

I received a phishing email supposedly from my bank and clicked on url - didn't enter any data though.Bank says to get ipad checked for viruses,but I understood ipad has built in security.I've cleared cookies in safari via settings. Anything else to do?

I know this has been solved as you reported, but I think you need to check with your e-mail provider. Did you also get this same e-mail on your computer? If you use the same ID for e-mail on computer and ipad, it should have appeared on both. It's very common spam. Check your computer to see if on it, the e-mail is in spam, or, if you deleted it on your ipad, check your recently deleted e-mails.
You might want to consider changing your password, though people sending spam, don't need it. My e-mail provider had me change my password, not because I was getting spam, but unknown to me, I was sending it! (You'll still get some spam, though.) It's when you learn that you're unknowingly sending spam...that you must change your password.
Hope this helps.
(Ss I was sending this, I just got an e-mail notification from the Nigerian... it got to my e-mail instead of going to spam.)

Third-party cookies are automatically enabling after I have disabled them. Virus?

Though I normally run Firefox on private mode, and do accept cookies but never from third parties, I seem to have somehow ended up with a virus or something that automatically changes these settings every time I use Firefox. No matter how often I uncheck the box next to 'accept third party cookies' and click 'okay' the next time I go into the privacy setting box it will be checked again. How do I fix this???

This issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
If settings change after closing and restarting Firefox then see:
*http://kb.mozillazine.org/Preferences_not_saved

WHY DOES MY ANTI VIRUS TELL ME FIREFOX IS USEING TRACKING COOKIES ???

TRACKING COOKIES ? DOES FIREFOX USE THEM OR NOT ?? MY ANTI VIRUS SAYS YOU DO ! I AM USING AVG SBS EDITION

Hi - the message you get seems to be about cookies stored by websites. Could you post the exact text of the message here, so we can know for sure what it's saying?
Tracking cookies are stored by websites to track your visits to a website. They are not a threat to your computer, and you can remove cookies at any time by following the steps at [[Deleting cookies]].
It's safe to ignore antivirus warnings about tracking cookies. If you prefer, you can clear all Firefox cookies using the instructions above when this happens if you want to get rid of the cookies.

My anti-virus (AVG) software says the following cookie is a virus...Cookies.sqlite, cookies.sqlite-journal and they are some tracking cookies by firefox. Should I delete them?

My anti-virus software (AVG) is coming up with a virus called "trafficmp" it want's to delete this from firefox. What is this type of cookie and should I delete it?

Sounds to me like you should remove it. The best way to do this is by clearing all your cookies. I would follow the Deleting All Cookies on this page [[Deleting cookies]].

Cookies.sqlite folder is causing computer freezes/crashes. HD-problem ? Firefox-problem ? virus problem ? Solution ??

Hi, this is a bit complicated so please bear with me. Thank you.
Simply put my question is: What exactly is stored in "cookies.sqlite" ? I notice there are many cookies-files in my profile, such as "cookies.sqlite.bak", "cookies.sqlite-shm", "cookies.sqlite-wal" etc. What exactly gets lost if I delete "cookies sqlite" ? Can I even do that without hurting the rest of my profile ?
And could there be anything in this "cookies sqlite" folder that is causing Firefox not to run and my computer to freeze every time I try ?
Reason for asking: Not sure if I have a corrupted Firefox file, a hard drive problem or another problem.
Background info: The day before yesterday, my notebook (Lenovo, XP) was working fine. When I went to start it up yesterday, it did not boot properly. I tried a couple of times and eventually it worked. I tried to open Firefox which caused the computer to freeze. When I forced a shut-down and turned it back on, it ran checkdisk. It detected something, fixed it and started back up again. Explorer worked, so I went ahead and saved all my data manually. Then I wanted to save my Firefox profile as well and the computer froze. I started it back up, tried again and the same thing happened. I then tried again file-by-file. The file freezing my system turned out to be "cookies sqlite". I was able to copy all other files (including all other cookie-files). But when I touched "cookies.sqlite" (and we're talking copy and paste to an external HD) the machine froze. I tried the same thing through a Ubuntu live CD and again I was able to copy all of the profile except the cookies sqlite file. I tried doing an Acronis backup and there were some reading errors at the very end of the backup. I ran Lenovo's PC doctor that said that there is a hard drive problem. I ran chkdisk from the command line and the computer froze during chkdsk. I tried to see what on the computer was still working and it turned out that nearly everything was fine. I was able to start Opera and Thunderbird, burn DVDs etc. But when I tried Firefox again the computer froze. Every time it freezes and I force a shut-down and re-boot it, I get something different on chkdsk. Sometimes nothing (all is well), sometimes something is repaired or deleted at various stages of chkdsk. But apart from that the computer works just fine. Well, almost: The only other thing that causes problems is running a virus scan (with Avast anti-virus). Again the computer crashes towards the end of the check (similar to Avast) and I get a "kernel_stack_inpage_error" with a bunch of number codes. Running scans with anti-malware-tools (Malawarebytes, Superantispyware, Spybot) is fine and nothing is found.
So my question would be: is it possible that that cookies.sqlite file is somehow corrupted and is causing all these problems ? Or is it a malfunctioning hard-drive with an isolated problem in the area where this file is located ? What is the best way to find out ? (Given that I can neither run chkdsk from the command line, neither run an antivirus scan). What can I try to do about it ? What happens if I delete the "cookies.sqlite" - file and replace it with an older version ? Could that solve the problem ? Or will it cause even more ? And is there any chance to save the data from that cookies.sqlite-file ? Safe mode does not work (same thing: computer freezes), neither does Ubuntu live CD.
Oh, and the hard drive is a Hitachi Travelstar which is about 3 years old, so it should still have lots of life left.
Thanks a million!
eLeo

Cookies
cookies.sqlite
[https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer Cookies] are used by websites for a variety of reasons, some of which include keeping you logged in to a website you have previously logged in to, remembering any preferences a website has allowed you to set, authenticating you as a person who has visited a specific website before, etc..
Have you already tried to start windows in safe-mode with networking? [http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ Windows safe-mode]

Firefox doesn't load my banking website but other browsers do even after virus and malware scan and cookies & cache cleared

I have cleared cookies and cache, scanned with Panda and still can't load my banking website. I can load the website with any other browser I've tried with no problems.
This is with Firefox in safe mode and in regular mode.

It sounds as though you have worked through this article: [[Firefox can't load websites but other browsers can]].
Do you notice any difference between secure sites and non-secure sites in what error message you get?
Do you use any kind of content filtering or parental control software?

3.6.15 does not allow AVG virus and tracking cookie protection to work. How can I fix that?

The current version of Firefox doesn't allow the resident, anti-virus or anti-spyware features of AVG 10.1.1152 to work. Is there w workaround or fix?

I'm relieved to know that I am not the only one who has experienced this problem. But why is Mozilla/Firefox developers or troubleshooters not posting any comments on this like perhaps . . . "We are aware of this problem and are working on a fix."
I have not received any communication from them on this forum or on twitter or anywhere else. Anyway I really love FF4.0 and really would like to use both programs together, As it is I have had to go back to 3.6.16 in order to use Incredimail. Firefox/Mozilla, please respond in some form to this request.

Firefox stops responding when I try to clear my cookies-or it just does nothing.

Yesterday, I tried to clear my cookies-for security-I clicked on the 'clear' button and then I got the spinner thing. It then went to 'firefox is not responding'. One time-yesterday-when I clicked clear-it returned to the original 'clear cookies' screen-but I checked. It hadn't cleared anything. I was also getting the 'bad script' thing. I ran my anti-virus. Things were fine.

Didn't work. My cookies still haven't been cleared and I got a 'not responding' message when I tried to return to a prior screen.

I think my Qosmio has a virus: please help me

Hello, I have a Toshiba Qosmio laptop, and it has worked perfectly for 2 years. But about 2-3 months ago, it started acting very strange. Random music that is NOT anything I have in my Media Player or Music Library will start playing. It just happened a few minutes ago when I was watching a DVD. Nothing else was running, just the Toshiba DVD Player. The random music also happens sometimes when I just start the machine.
Also, my computer will not go on the Internet anymore. That web tries to pull up, then it just freezes, and I have to start the task manager to end it. It's driving me crazy!
Now, I have already sent it in to Toshiba repair services, and they sent it back & said there were no problems found. So that was a big waste of time. So now I'm looking for some real help.
I had Norton Anti-Virus installed, and when I first ran it, it found a Trojan Gen 2, I believe? This was over a year ago, so I don't remember exactly what it was called. Every other time I ran Norton, all it ever found were tracking cookies. I also had Spybot Search & Destroy, but it never seemed to find anything either.
I don't know what else to do... I am NOT computer savvy at all, and what I've done above is about as good as my knowledge gets. Please help me... I really love my laptop, and want to fix it somehow.
*Edit to add: it is an X505-Q885, and has Windows 7, if that helps at all.
Thank you, AJ

MyQosmio wrote:
I don't know what else to do... I am NOT computer savvy at all, and what I've done above is about as good as my knowledge gets. Please help me... I really love my laptop, and want to fix it somehow.
*Edit to add: it is an X505-Q885, and has Windows 7, if that helps at all.
Thank you, AJ
You can always try the system restore back in time, of which is but one solution, when computer was working without problems. (Start>Control Panel>System and Security>Action Center>There are also many other options for trouble shooting your computer besides restoring to a previous time.)
There’s, of course, always one option, not a first option but I use on my Qosmio X505 many times. Program files gets corrupted, virus attacks, or conflicts in programs, after simple solutions do not work, instead of spending hours trying various remedies, I restart my computer with original factory setting. (This usually happens to my computer after updates.)
I use the recovery disk. If you use this method you have to have all files backed up, because your hard drive is going to be wiped clean. Moreover, you will be spending hours updating and putting back your programs back to the computer. You should read MY TOSHIBA program file and USER GUIDE, pg. 61, if you decide to do this.

Virus o cookie

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