Virus on my mac and can't use safari

Surfing the net I came got an alert saying I should call a certain number to get rid of a serious virus. So now I can't use safari. One solution here was to go to preferences and disable Java Script, but I can't use preferences. It is not highlighted.

Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.
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I did instal Firefox 4 to my G5 Mac and can not use it, how do I remove it, deinstall it.

I downloaded Firefox 4 to my G5 Mac, 1.8 GHz PowerPC, Mac Version 10.5.8, cannot use it. Want to know how do I deinstall it. I have the Firefox 2CD, can I use this to deinstall.
Thank you, Georgia Simms

Unfortunately, Firefox 4 supports only Mac OS X 10.5 and above on Intel hardware. The system that you are currently using is no longer supported by Firefox (details can be found [http://www.mozilla.com/en-US/firefox/system-requirements.html here)].
<BR><BR>You can revert back to previous version of Firefox by following these steps:
# Open the Applications folder.
# Drag the Firefox application to the Trash.
# Download and install Firefox 3.6 from [http://www.mozilla.com/en-US/firefox/all-older.html here].

Since yesterday I can't do anything on my iPad 2. I can't use my apps can't use my email and can't use Safari what's up with that?

Has anybody been having trouble with their mail, apps, and Safari since yesterday? I have an IPad 2.

Have you tried the Basic Troubleshooting Steps...?
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset > http://support.apple.com/kb/ht1430
Restoring > http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first..

Switched to MAC and can't figure out how to use PSE 4.0 for MAC photo bin

I have been using PSE 3.0 and PSE 5.0 but switched to a mac and now am using PSE 4.0. I can't seem to get the photo bin to work/behave as it does in 3.0/5.0. I use PSE for digital scrapping and used the photo bin to drag images to/for and to store layouts I selected for use in my pages. On the MAC I can't seem to drag anything to the photo bin. Sorry this is a basic question I'm sure...I am not so savvy w/ the MAC environment yet. Please help. Thanks in advance.

duplicate post:
http://www.adobeforums.com/cgi-bin/webx/.3bc35718/0

Hi, I have already bought Adobe Photoshop and Lightroom for 1 year. Now I will change my PC to Mac. Can I use Photoshop and Lightroom in my new Mac?

Hi, I have already bought Adobe Photoshop and Lightroom for 1 year. Now I will change my PC to Mac. Can I use Photoshop and Lightroom in my new Mac?

Yes.
Mylenium

Have photoshop cs6 for windows and am now migrating to a mac with Yosemite installed. Where can I download the cs6 for mac? And can I use the same serial no that I received for windows.

Have photoshop cs6 for windows and am now migrating to a mac with Yosemite installed.
Where can I download the cs6 for mac? And can I use the same serial no that I received for windows.

You need to run a platform swap:
Order product | Platform, language swap
Until it's through, you can use the trial version.
Download CS6 products
Mylenium

If I have installed InDesign CS6 on a windows computer and I want to change to a Mac. Can I use my licence or do I have to change to CC?

If I have installed InDesign CS6 on a windows computer and I want to change to a Mac. Can I use my licence or do I have to change to CC?

http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-la
nguage-swap.html

When I create an event on my mac ical then sync to my iphone, I cannot later edit the event via my iphone. I used to be able to do this before. Can someone please tell me why this option does not exist anymore? I have iphone 3Gs and can't use iCloud.

When I create an event on my mac ical then sync to my iphone, I cannot later edit the event via my iphone. I used to be able to do this before. Can someone please tell me why this option does not exist anymore? I have iphone 3Gs and can't use iCloud due to older running system on my macbook pro.

Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card.

I'm using CS5 extended on a Mac and can't save png's

I'm using CS5 extended on a Mac and can't save png's. The program stops responding and I have to force quit.

Thanks.
I am in RGB colour space, but when I try to save a PNG photoshop stops responding and I have to force quit.
I have found a way to save PNG's using Preview, but it is worrying that PS crashes on me.

Flash player on the new mac sarafi can't use keyboard and event listener

flash player on the new mac sarafi can't use keyboard and event listener
cn:英文有些差不好意思，附上中文说明：在flash player web 开发时，我在最新版本的sarafi上，目前出现不能响应键盘事件bug,为了验证是不是我本地问题，我也用在多款别的网页游戏上进行测试，全有这个bug，另外，有时还有那个fp弹出本地缓存提示设置窗口也点不了“允许或拒绝“那些按钮

Now after 5 weeks, you have always not resolved this very important and urgent issue. It seems that Adobe has realy abandonned the actionscript / flash player projects. Why not simply discontinue flash player on desktops too ? Or even better remove or block "automaticaly" all flash players with the final update. That could create a serious issue on the Internet for few weeks but at least that will be honorable end like a Samurai's Seppuku...

I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and why I have it

I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and w I have it

There is no need to download anything to solve this problem.
You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

Do I need to buy a new printer, dedicated for my Mac or can I use the same one we use for our PCs?

Do I need to buy a new printer, dedicated for my Mac or can I use the same one we use for our PCs?

Hello stacksofamber and welcome to Apple Support Communities,
You should be able to find a Mac OSX driver for that printer. Did you check with the manufacturer/'s website?

I know I get 2 downloads. I have one on my Mac. Can I use the other for my PC laptop?

I know I get 2 downloads. I have one on my Mac. Can I use the other for my PC laptop?

Hello david,
that's correct. Cloud software can be installed on Mac and/or Windows for no extra cost. No platform swapping process is required.
On the Mac simply sign in to creative.adobe.com with your Adobe ID and download the software. Same as you did on the PC.
Hans-Günter

Just upgraded to Lion and can not use my QuarkXpress program.

Just upgraded to Lion and can not use my QuarkXpress program.

Your best bet is to check the version of QuarkXPress you have. Since Lion does not include Rosetta my guess is this may be why it is not working. Check out this site http://roaringapps.com/apps:table. This site has a list of apps that work and don't work under Mac OS X Lion.
If you are working in a production environment freelance or stuido that uses design apps like QuarkXPress, Adobe InDesign, Illustrator, Photoshop you should always wait to upgrade your OS. We have a 3 to 6 month policy for upgrading computers and software.
I hope the website helps. http://roaringapps.com/apps:table
Good Luck

I had somebody work on my OS 10.9.2 to speed it up. He failed and now Preview, Textedit, App Store, Mail and Contacts do not work anymore. I can still use Safari, Firefox and iPhoto etc. How do I get it fix I can still use Safari, Firefox and ed again?

I had somebody work on my OS 10.9.2 to speed it up. He failed and now Preview, Textedit, App Store, Mail (crashes) and Contacts do not work anymore. I can still use Safari, Firefox, Word, Photoshop and iPhoto etc. How do I get the Apple programs fixed again?

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

Virus on my mac and can't use safari

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