Virus "Torjan Gen 2 "detected today .. how do i get rid of this Trojan do i need to take my computer in
How do I get rid of this virus. Must I take it to Apple of Geek squad?
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
Similar Messages
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I downloaded the new version of Firefox today and ended up with the error box or message -javascript application - uninstall set. I cannot get rid of it and it appears with every key stroke. It's on everything I use on Firefox.
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]] -
I continue to get the /.HTML/Rce.Gen3 virus through my mailbox almost daily. It is picked up by my anti-virus software. How do I get rid of this permanently so I stop getting it daily? Is it from a internet cache??
I use MacKeeper on my MacBook Pro
Ack! Get rid of that immediately! MacKeeper's bad news. Plus, it does a really awful job of actually detecting malware. See:
Beware MacKeeper
Mac anti-virus detection rates
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
My active accounts are clean, but the On My Mac gmail keeps and continues to repopulate all email, even after I trash them.
If you're seeing messages remaining in GMail's All Mail folder after deleting them, that's normal. GMail keeps all messages in there, even after deletion, unless you manually delete stuff using GMail's web interface. See Hiding GMail’s “All Mail” from Apple Mail.
If you're actually having trouble deleting e-mail from an On My Mac mailbox, there's probably something wrong with your mailboxes. -
IOS said I have a virus on my iPad mini how do I get rid of it
iiOS said I have a virus how do I get rid of this virus ? And what app do I need ?
I hate to disagree with all of you who are saying there is no such thing as that. I have trying for the past 2 hours to fix my mom's ipad. Everytime she goes on Safari and opens clicks on a link. it launches another window for "
adexchange.com"
and few more windows open, and eventually it launches the App Store to purchase something.
It is real. and I have cleared the cache and blocked the pop-ups. I would have attached the screenshots but there is not way to do that. -
I cannot play videos because when I try to do so the following message occurs:
"Proxy Detected...Your internet connection is currently using an HTTP proxy, content playback is not supported when a proxy is configured." How do I get rid of this "Proxy"?This helped me
http://mashtips.com/amazon-instant-video-http-proxy-error-on-ipad/ -
how do i get rid of this world.jailloaf.eu off my ipad i cannot access facebook without saying ok and obviuosly dont wont to do this thank you !
Hi !deggie its when i try to get inot my face book will not let me in unless i say ok morons are they not ! thanks
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How do i get rid of a trojan?
how do i get rid of a trojan?
There is no such software for an iDevice. If you mean on your computer:
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and The Safe Mac » Adware Removal Tool. Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
How do i get rid of this box?
For every web site i go on a Web Process window keeps appearing asking for permission to connect to whatever website i go on, and i have an option to allow and deny "Until quit" or "forever"
How do i get rid of this box because it is really anoyyingI've got GlimmerBlocker but I'm not seeing this window.....
Try unisntalling GB, instructions here > http://glimmerblocker.org/wiki/Uninstall
Restart your Mac. Try Safari.
You can always reinstall GB.
BTW... GlimmerBlocker is an ad blocker, not anti virus software. -
Somehow under my imovie events when I sort by year, I have a year called "1". There is no event under this year but it still shows up. How do I get rid of this?
I am using 10.0.0.6Good morning Ipster33.
I am having the same problem and was wondering if you resolved your issue. I noticed no one replied.
I spend yesterday working on a project and today it is all gone. I have the same "1" instead of the year.
I tried to start a new movie but when I chose the theme and added a title I got this message...
"No other information is available about the problem.
The operation could not be completed."
It would be nice to know what is happening. -
When I click on my magazines, I keep getting a message "connect to ITunes to use push notifications", how do I get rid of this?
I spent at least half an hour googling the error message today, perhaps more.
Thanks for the link. I hadn't found that one.
I followed the instructions and connected my iphone to iTunes for a sync. I even turned off my phone completely and started again.
But I get the same error messages.
What's your next suggestion? You seem a very helpful fellow. -
Launchpad displaying unknown files and icons. how can i get rid of this?
Launchpad on my 3 week old 13inch macbook pro with OS Lion, is displaying all sorts of strange files and icons, some of which include: disk image mounter, dock, how can I get rid of this? ods agent, 50onPaletteServer, spotlight.service, SCIM, TCIM, makePDF, PressAndHold, MassStorageCamera- to name but a few! Theres over 100 of these icons and I have no idea what they are and where they came from? whilst using googlechrome yesterday my macbook suddenly slowed down and all running programmes froze. i eventually got all programmes closed and restarted twice and was still running slow. Today it is up to normal speed but I noticed how Launchpad is totally messed up and I dont know how to get rid or move any of these icons, that is if they are even meant to be there. Im not sure if it is relevant but I shall also add that the Hard Disk Icon was randomly being displayed on my desktop as well.
Any help on whats happening to my launchpad and what these icons are would be greatly appriciated.
Thanks, Beth.I will also add that none of these icons exist when I view my applications folder in Finder.
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I have an download that hasnt downloaded and my phone keeps asking me to put my apple id password in how do it get rid of this?
Any error message?
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In Mail on iMac, successfully running OS X Lion, one mailbox on My Mac for "Recovered Messages (from AOL)" keeps showing 1 very large message (more than 20 Mb) that I just cannot seem to delete. Each time I go into my In Box, the "loading" symbol spins and the message appears in the "Recovered Messages" mailbox. How can I get rid of this recurrent file, please?
At the same time, I'm not receviving any new mails in my In Box, although, if I look at the same account on my MacBook Pro, I can indeed see the incoming mails (but on that machine I do not have the "recovery" problem).
The help of a clear-thinking Apple fan would be greatly appreciated.
Many thanks.
From Ian in Paris, FranceIan
I worked it out.
Unhide your hidden files ( I used a widget from http://www.apple.com/downloads/dashboard/developer/hiddenfiles.html)
Go to your HD.
Go to Users.
Go to your House (home)
there should be a hidden Library folder there (it will be transparent)
Go to Mail in this folder
The next folder ( for me ) is V2
Click on that and the next one will be a whole list of your mail servers, and one folder called Mailboxes
Click on that and there should be a folder called recovered messages (server) . mbox
Click on that there a random numbered/lettered folder -> data
In that data folder is a list of random numbered folders (i.e a folder called 2, one called 9 etc) and in EACH of these, another numbered folder, and then a folder called messages.
In the messages folder delete all of the ebmx (I think that's what they were from memory, sorry I forgot as I already deleted my trash after my golden moment).
This was GOLDEN for me. Reason being, when I went to delete my "recovered file" in mail, it would give me an error message " cannot delete 2500 files". I knew it was only 1 file so this was weird. Why 2500 files? Because if you click on the ebmx files like I did, hey presto, it turned out that they were ALL THE SAME MESSAGE = 2500 times. In each of those folders in the random numbers, in their related message folder.
Now remember - DONT delete the folder, make sure you have gone to the message folder, found all those pesky ebmx files and deleted THOSE, not the folder.
It worked for me. No restarting or anything. And recovered file. GONE.
Started receiving and syncing mail again. Woohoo.
Best wishes. -
the cursor includes a text box from a previous image or link when the cursor is positioned on the side of the page. it will mainly happen when i hit "back" from the page i was on. i click and it goes away but only to return again on the next launched page. i also keep several tabs open and it will carry over to any one of them i go to. how do i get rid of this?
== This happened ==
Every time Firefox opened
== when i upgraded to most recent version 3.6.8A number of extensions can cause that problem, you'll need to do a little troubleshooting to find out which extension is causing that to happen for you.
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes] -
Hi! I sold my Iphone on ebay. The seller wants to connect the Iphone with his Apple ID, but it did not work because it says that the Iphone is already connected with another Apple ID. How can I get rid of this old connection? What do I have to do?
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
MaggySimpson wrote:
Hi! I sold my Iphone on ebay.
Follow the instructions to remove a device you no longer have.
From here > http://support.apple.com/kb/PH13695?viewlocale=en_US
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