VISA unable to communicate with or see RS232 serial com port
I have a Dell Optiplex GX260 which has recently had Windows XP (Service Pack 2) re-installed on it. National Instruments VISA is unable to communicate with the single RS232 serial com port on the computer. Neither the "VISA Resource Name" control in LabVIEW 8.5 nor the "Measurement and Automation Explorer" can see the serial port. Refreshing the list does not help. "HyperTerminal"is able to both see and communicate with instruments connected to the serial port. In Windows "Device Manager, the serialport appear in the list of hardware without any warnings.
Can anyone please help with suggestions as to how I may be able to get VISA in LabVIEW to 8.5 to see and communicate with the serial port?
System Details:
Dell Optiplex GX260 (One RS232 serial port)
Windows XP Home Edition Service Pack 2
LabVIEW 8.5
Solved!
Go to Solution.
AKA_TG wrote:
Just passing by but I gotta say
Guyts who answer like that do really irritate me
Someone oughta apologize to the porr guy trying to get some help here.
Go ahead and put me on your ignore list please!
First, there is a plethora of messages on this forum and a plethora of information in the NI KnowledgeBase. If someone doesn't make the simple effort to take 5 minutes to perform a search what does that say? The issue being raised has come up, literally, dozens of times. Do you like answering the same question over and over and over and over and over again?
Second, my feelings are not unique. You will find that the irritation of people not bothering to do a simple search is shared by most of the regulars here. Why do you think search engines are available? Just so that ads can be sold?
Third, posting the SAME question in multiple threads is self-defeating. People who try to answer don't know what's already been suggested, and end up wasting their time as well as the poster's time in providing the SAME answer and/or suggestions that were provided in the other thread.
Fourth, simple forum netiquette. In both threads the poster essentially hijacked someone else's thread. This is frowned upon in just about every forum that I've ever seen.
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Hello,
I have an Officejet Pro 8100 connected to a Windows XP SP3 computer via USB.
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HPlip: "Unable to communicate with the device" error
Hello Arch Community, I've been a user of Arch for a while and most of it just worked out of the box. However, I had my HP 6300 working through a direct connection. But a couple of days ago it just broke.
I've tried everything I could think of to make it back but all has been unsuccesful, I removed the printer and tried to add it again (sorry, old Windows habit, there most of the time works), however, I couldn't add the printer, it fails with the error: "Unable to communicate with the device. Please check the device and try again.", I added myself to the ld group (shouldn't matter, but I did it anyway)
I have cups 1.4.2.
Hp-check:
HP Linux Imaging and Printing System (ver. 3.9.10)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
| SYSTEM INFO |
Basic system information:
Linux carloslicea-laptop 2.6.31-ARCH #1 SMP PREEMPT Tue Nov 10 19:48:17 CET 2009 i686 Intel(R) Core(TM)2 CPU T5600 @ 1.83GHz GenuineIntel GNU/Linux
Distribution:
unknown 0.0
Checking Python version...
OK, version 2.6.4 installed
Checking PyQt 4.x version...
OK, version 4.6.1 installed.
Checking for CUPS...
Status: el planificador de tareas se está ejecutando
Version: 1.4.2
warning: /etc/cups/cupsd.conf file not found or not accessible.
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
| COMPILE AND RUNTIME DEPENDENCIES |
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
| HPLIP INSTALLATION |
Currently installed HPLIP version...
HPLIP 3.9.10 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.10.72
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no
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# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
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[last_used]
printer_name =
printer =
working_dir = .
device_uri = "hp:/net/Officejet_6300_series?zc=HP56B6CF"
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[installation]
version = 3.9.10.72
date_time = 12/04/09 23:41:37
[settings]
systray_messages = 0
systray_visible = 1
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
| DISCOVERED USB DEVICES |
No devices found.
| INSTALLED CUPS PRINTER QUEUES |
lpstat
Type: Unknown
Device URI: No se han añadido destinos.
| SANE CONFIGURATION |
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
| PYTHON EXTENSIONS |
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
| USER GROUPS |
dbus hal network video audio optical storage power users policykit vboxusers
| SUMMARY |
error: 4 errors and/or warnings.
Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html
Done.
Albeit it has errors, I can't see how they are releated (cups does have a conf file, but it seems that *my* user can't access it, expected 'couse it's owned by root). Any ideas?Hi
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M175nw during s/w reinstall - unable to communicate with product
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Can find no way past this.
Was working beautifully but could not avoid hub upgrade which had to disrupt setup hence re-install.
HELP!Hi @MonicaABC ,
I see that you are having issues the same issue with the printer installation, but you are on Windows 8.
I would like to help you out today.
Some of the steps are the same, I will provide more information for the Windows 8 steps.
I have also provided steps for configuring the wireless through the ethernet connection.
On the printer's control panel, touch the setup button, network setup menu, wireless direct, turn it on.
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Select the printer's network name.
Open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
This will load the Embedded Web Server for the printer.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption.
Apply settings.
Now the printer should be configured over the wireless network.
Then go to the wireless on the computer and select your network name.
Run the uninstall from the CD software to remove any registry files.
Disconnect the USB cable if it is connected.
Perform a clean boot and disable any Antivirus Software temporarily.
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Select your operating system, click next and click on the software to download and install.
Wireless setup steps through a Ethernet connection steps:
Connect the Ethernet cable from the printer to the router, temporarily.
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Follow these steps to configure the wireless now.
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Printing a Configuration Report.
Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. Select the networking tab, wireless on the left hand side. Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
Then disconnect the Ethernet cable.
Wait for few minutes and you should get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. Just to make sure it is still on the network.
Then flip the port with the new IP address.
Go to start, devices and printers, right click the printer and left click printer properties, select the ports tab.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IP address for the printer.
Make sure the printer is online.
Test the printer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Unable to communicate with product message when installing laserjet cp1525nw printer
I have a cp1525nw wireless printer that use to work fine wirelessly. I changed my router password (linksys router) and now can't connect. I have tried changing the password back to the original password and it still will not connect. So I when back to the changed password.
I have tried resetting the printer to the default settings, removed all HP software, deleted all temp files, rebooted machine and attempted to reinstall the printer. The software loads fine, I've connected the USB cord and then get the dreaded "Unable to communicate with product" message. I have previously tried to connect by WPS and that didn't work either.
The Wireless Network Test Report shows that the Network Name Found test is Fail. The Network Summary report shows a different Network Name under the wireless Network Configuration section than my network's SSID.
What do I need to do?Hello,
I see that you are having issues setting up the printer over the wireless network. I will certainly do my best to help you.
The password might not be recognized by the printer, if there are spaces or special characters in it.
Restore the printer defaults. Press the OK button, select Network Config, then select Restore Defaults.
Print a configuration page to make sure the SSID and the IPv4 address are cleared.
Printing a Configuration Report.
Run the printer software again and select Add a Device to setup the wireless again.
If you are having issues, then uninstall and reinstall the software to configure the wireless.
Uninstalling the Printer Software.
HP LaserJet Pro CP1525nw Color Printer Drivers.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Unable to print/scan- unable to communicate with printer message
I am unable to print due to a unable to communicate with printer error messaege. I was previously able to print just fine( a few hours a go) the IP addy has not change. The printer is connected to the network and able to download updates etc just fine. The printer is connected but they just wont recognise each other. Print and scan doctor was a complete waste of time, it showed the printer insatlled but then could not connect. Can someone please help getting so very frustrated with these products. Printer is the 6700 All in one series and laptop is Hp Envy.
Hello @leilee , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're experiencing connectivity issues. I would like to help!
I would first recommend a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend utilizing this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green. -
HP 7520 All in One "Unable to Communicate with Printer" msg
We have a HP all in one Photosmart 7520 printer- it is USB connected to a mac (OS Snow Leopard I believe). This was the original set up. When I moved back here I was able to set up a wireless network with the mac as the host computer (connecting the modem to a Linksys router). I was able to set up my windows 7 PC to this network and to the printer with no problems and was able to print to the printer for months. Now I am getting this error "Unable to communicate with Printer" and says it is unable to to be completed because the printer is unavailable or not connected.
The printer IS connected and on. My PC can see the printer listed in the control panel (I in fact uninstalled and reinstalled to see if that would fix the problem- it didn't). The only thing that has changed since I originally set this up was that I added my second PC (Windows XP) to the network but I don't think that's the cause of my print job requests failing to print.
I do know that the modem itself has been reset a couple of times due to the cable deciding to drop out a couple of times. Could this be the reason why?
What else can I look at to try to get my PC to communicate fully with the printer. I've tried printing from googlemaps as well as a short notepad file.
Thanks!
This question was solved.
View Solution.Let’s try this.
1. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
printers IP address in your browser, Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home
Page (EWS).
2. Set a static IP in the printer outside the DHCP range of the router.
In the router:
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. For the routers security, disable WPS and never use it and disable UPnP so nobody can hack your
system (if you want to know why, search the web).
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
they must be different for all bands, even for any Guest networks.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1 Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Now try.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
"Unable to Communicate with Printer"
I work at home, dialing into the office through VPN. Windows 7. Been using my HP printer flawlessly for 7 months, including up to yesterday, but today, I get the above error. The printer is connected, the wireless is working in my home for all other peripherals attached to it. My work help desk is talking gobblygook to me and can't help. It's something about an IP address. Can anyone help? Work firewall won't let me download the HR Scan Doctor.
Hey @GinaCh,
Welcome to the HP Support Forums!
I understand that you have been using your HP Officejet Pro 8620 e-All-in-One Printer through the wireless connection to your Windows 7 computer fine for months now. However, recently, when connecting to your VPN to print you are receiving the message 'unable to communicate with printer'. Unfortunately, this error message is the exact reason why your printer is not supported over the VPN connection when wirelessly connected.
When you network the printer it comes down to a numbers game. To explain this better I am going to use an example below. When you have a wireless printer on your network it is assigned an IP Address from your router that allows it to communicate with other devices on your wireless network, such as your computer. The first 3 sets of numbers in an IP Address are the same on every device connected to your network.
As an example,:
Printer IP: 192.168.1.8
Desktop Computer IP: 192.168.1.5
Laptop Computer IP: 192.168.1.3
As you can see, the first 3 sets of numbers are identical and the last digit is different on each device.
When you connect over a VPN your computer disconnects from its local connection (your home network that the printer is connected to) and connects to your business network. This VPN connection will change the numbers so your computer that is connected to the VPN will no longer have the first 3 sets the same as the printer.
As an example:
Printer IP: 192.168.1.8
Desktop Computer IP (On VPN): 10.1.10.19
Laptop Computer IP (Not on VPN): 192.168.1.3
If the Desktop computer 'thinks' it's on a different network when connected to the VPN than your wireless printer will be blocked from communication. The 100% way to resolve this issue would be to connect your HP Officejet to your computer through a USB Cable. If this is not an option than the next supported step would be to log into the VPN and open the document you need to print, then disconnect from the VPN and select file and print and everything should work fine.
Now there may be security settings or port settings that may have changed on the VPN which is why the printer is now being blocked from communicating over the network. To resolve this you would need the IT Department for your company to take a look into this issue for you.
I hope this helps clear up any confusion. Should you wish to connect your printer through a USB Cable connection I can certainly assist you with that. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping! -
HP Photosmart 5520 Unable to communicate with printer
I have had a HP Photosmart 5520 for a few months that I am NEVER able to print wirelessly from Windows 7 PC's after it has been sitting idle for a period of time.
When the printer is first powered on everything works great. I have two HP Win7 laptops that will both print to it with no issues. However, if the printer has been powered on for some time and I try to print from either of these PC's, I get the "Unable to Communicate with the Printer" message below from the printer software running on the PC.
However, the printer appears to be working fine on the network for every other debug test I do while it is in this state. For example, if I open a command shell on the same PC and ping the pinter IP, it responds just fine. I also put the known IP address in a browser window and the printer serves up the status page with no issues. The status page confirms the IP address is correct and says that everything is working fine from a connectivity standpoint (see pics below). Still, it won't print.
If I simply turn the printer off and then turn it back on, all pending jobs are printed. Any subsequent jobs that are printed also print w/o issue. However, if the printer sits idle for a short period of time it is right back in the same state! Please help, this is very frustrating!!
The behavior is the same if I (1) let my router DHCP server assign an IP address, (2) configure the DCHP server to always provide the same IP address to the printer MAC (which it was doing anyway), or (3) configure the printer to use a static IP address.
I am using a Netgear WNDR3700v2 wireless router firmware v1.0.0.36 (the latest). Details about the printer, printer firmware version, printer network setup can be found below.
Product Name HP Photosmart 5520 series
Product Model Number CX042A
Service ID 23195
Firmware Version MGP1CN1351AR
Total Page Count 243
Country/Region USA
Network Type Infrastructure
Authentication WPA-PSK
Encryption Automatic (AES or TKIP)
Signal Quality (1=low, 5=high) 5
Channel 1
IPv4
Domain Name
Configured By Manual
IP Address 192.168.1.12
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
DNSv4
Configured By Manual
Preferred DNS Address 75.75.75.75
Alternate DNS Address 75.75.76.76
WINS
Configured By Unconfigured
Primary WINS Server 0.0.0.0
Secondary WINS Server 0.0.0.0
IPv6
Domain Name
IP Address Prefix Length Configured By
DNSv6
Configured By Unconfigured
Preferred DNS Address ::
Alternate DNS Address ::
Statistics
Total Packets Received 165110
Unicast Packets Received 124662
Broadcast Packets Received 40448
Total Packets Transmitted 82653
Unicast Packets Transmitted 81092
Broadcast Packets Transmitted 1561
Downlink Count 12I changed two settings related to WLAN inside my router (see detailed feedback below). I doubt that they will have an impact,, but will report back with what happens.
The reason I do not think it is related to the connection to the printer is becuase when it is in a state where the PC can't print to the printer, I verify the connection is OK by pointing by browser to the ip of the printer. It works just fine....
The reason I don't thing there is anything set up wrong on my PC is because when it is in this "bad" state, I can simply power cycle the printer and the jobs stuck in the PC print spool all go through.
1. Set a static IP in the printer (see step 6) outside the DHCP range of the router (check your manual).
Previously tried (still configured this way)
2. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer
Assistant, Printer Home Page (EWS).
Previously tried (still configured this way)
In the router: (Refer to your router manual for information)
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
Changed this.
4. Set router to 20Mhz only, or 145Mbps depending on router.
I don't know what this is. Is it related to the Wireless throughput? (I have 2.4Ghz bans set "up to 54Mbps", 5Ghz band set to "up to 300Mbps")
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
Already using this configuration
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
system now and helps with wireless connectivity (if you want to know why, search the web).
Already using this configuration
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
they must be different for all bands, even for any Guest networks.
Changed this.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1 Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Confirmed it was already ON -
OfficeJet 6700 - "Unable to communicate with printer" message after install
I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
I just installed the OfficeJet 6700 - installed OK. I also updated software/firmware during the install process.
Windows' "Devices & Printers" recognizes the HP as being installed.
Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."Sorry this is so long, but I tried to be through in my testing.
Followed your suggested steps.
I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
I unplugged the USB cord from the laptop.
I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
After entering the IP address & clicking Next, it searched the network and returned this message:
Additional port information required
The device could not be identified.
The device is not found on the network. Be sure that:
1. The device is turned on.
The network is connected.
The device is properly configured.
The address on the previous page is correct. (re: the page where the IP address is entered)
If you are sure the address is correct, select the device type below.
I selected Standard (Generic Network Card) and clicked Next.
Summary dialog appeared and I clicked Finish.
Clicked OK/Apply.
Attempted to print. Like before, it sent the file to print queue - then nothing.
Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
Attempted to print. (I'm testing w/ Notepad and .txt files)
I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
I plugged in the USB cord again and re-ran the same series of tests.
~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Reconnected to the wireless network & verified that the IP address had not changed.
Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed. -
Unable to communicate with printer error with HP Envy 4500
Hi I am having trouble printing with my Envy 4500 printer. My computer system is Windows 8.1. I installed the driver per instruction from the website and use the usb cable to connect the printer. However when I tried to print a pdf document it says "Unable to communicate with printer" and I can't get the test page to print either. Please help! Thanks in advance!
Hi @Casey_Z , and welcome to the HP Forums!
I see you're having issues printing. I would like to help!
I'd recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I'd then suggest downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green. -
8600 - unable to communicate with printer error
I bought a 8600 about 6 months ago. The printer worked fine for about a month... then my XP and now my new WIN7 machine keeps getting a connection error (was hopinp the move from XP to WIN7 would resolve). My windows 8 Surface has no problem. The issue will go away very temporarily if I reboot (here is the irony - HP's print doctor app can see my printer - and the "fix" is to reboot - sorry HP, rebooting every time I need to print is no an acceptible fix).
Printer is on. Router is fine (note that the WIN8 machine can print while the WIN7 machine is providing an error). If I update the IP address as noted below (note the IP address has not changed), there is no possitive effect on the issue, but the connection is confirmed durring this process - but still get the error when I try to print.
Full text of error message:
! Unable to communicate with Printer
The print job could not be completed becuase the printer is unavailable or not connected. Check your cable or wireless connection, and make sure the printer is powered on and ready.
If you installed this printer by IP address, then you might need to update the IP address. Us the update IP address item in the Start menu entry for this printer....After tons of searching, misguided efforts from HP "experts" trying to point at the router - I think I found the solution in bvwjm's post.
his/her comment:::
I changed the port address in Printer Properties that Windows was using to find the printer, from the HP network rediscovery port monitor, to my assigned static IP address with port type "Standard TCP/IP Port".
I am finally able to print - no reboot! I will cycle a few times and see how it does for a week, but allowing "printer pooling" and adding the port - matching my IP address on the printer seems to have solidified things.
Re affirms my posts on other errors like this - it is not a router issue as the HP experts point the finger away from HP -
Unable to Communicate with Printer Error - Officejet Pro 8600
My printer was working fine last week... printing from my Mac desktop via wireless.
Now, when I try to print, the progress window is just hanging... trying to find the printer.
I deleted the printer in my settings and tried to reinstall. Now, I am getting an error message that says: Unable to Communicate with the Printer at this Time.
Help, please!
Comuputer: Mac OSX Version 10.9.3
Printer: Officejet Pro 8600 Plus... only about 3 months old!Hello K_D123, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having wireless issues. I would like to try and help.
I would recommend powering off your computer and printer. Once they are both off, I would unplug the power from the back of your wireless router, wait 60 seconds and plug it back in. After the router has begun broadcasting, power on the printer and computer.
I would also recommend following the steps in this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green. -
Verify permissions failed: Framework unable to communicate with the Disk Management daemon
I'm experiencing problems with the Disk Management daemon on my MBPro Retina running Mountain Lion 10.8.2. I discovered it first when I tried to enable file vault and received the "Framework unable to communicate with the Disk Management daemon" error message.
So I started up Disk Utilities (which started fine) and tried to run Verify Disk Permissions. It failed with the following errror message:
"Verify permissions failed: Framework unable to communicate with the Disk Management daemon"
So I booted in to safe mode and tried Verify Disk Permissions again with the same results.
So I booted in to the recovery partition to run Disk Utilities. It ran fine and the Verify Disk Permissions found some errors which I then fixed.
I re-booted normally but am still experiencing the same behavior.
I have turned off my anti-virus (Sophos) to no effect.
I checked the console and found the following message:
12/6/12 3:27:02.828 PM Disk Utility[157]: *** WARNING: Method userSpaceScaleFactor in class NSWindow is deprecated on 10.7 and later. It should not be used in new applications. Use convertRectToBacking: instead.
Thoughts or suggestions? Thanks!Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
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