Visio documents stored in KM

I uploaded several Visio (.vsd extension) files to a KM folder. When I try to open them, the browser detects the correct file type and asks if I want to open or save the file. When I click open, I receive a "page cannot be displayed" browser error. When I click save, then open the file via the local application, it opens just fine. When I check the file properties in KM, it lists the MIME type as "Microsoft Visio drawing file (application/vnd.visio)". I confirmed that this extension is listed under System Config -- MIME Types.
Has anyone seen this problem or something similar? How did you resolve it?

Hi Paula,
first of all, welcome to the SDN KM forums.
From your description the problem you are experiencing seems to be a client issue.
The *.vsd extensions are associated with the Internet Explorer. Check the File Explorer -> Tools -> Folder Options -> File Types -> Extensions. Check if this is associated with the Internet Explorer.
Also check in the Internet Explorer under the Menu entry Tools -> Internet Options -> Programs -> Manage Add-ons. You should have here a Microsoft Visio Document Active-X that is enabled.
If you don't have it, try to install the latest SP for Visio and see if this resolves your problem.
Hope this helps,
Robert

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