Visio Pro 2013 killing Outlook/Office Pro 2013

I have a new Dell Latitude E6530 laptop that came with Office 2013 Pro - which worked just fine. I recently added Visio 2013 Pro via a PC card download. It would not allow for an automatic activation (which concerned me) but would allow for a telephone
activation. As soon as I did that, Outlook would take forever to launch. When I launch Outlook in Safe mode, it works fine. I have tried disabling all of the add-ins in Outlook - it still not take forever to launch (45 minutes +) but also locks-up
while in-use. It seems to communicate with Exchange fine - no issues with downloading new email messages, but when I select a new folder or after viewing an email it locks up. I have removed and reinstalled Outlook - no joy. The latest step: I have removed
Visio (again) and tried to re-launch Outlook and it still is deathly slow.
All of the other Office products work just fine: Word, Excel, and Powerpoint have no issues. The worst part is Dell blames Microsoft for Visio causing the problem and Microsoft blames Dell for Office/Outlook causing the problem.
Can someone help? THANKS!
Cheers, Jay

Hi,
Do you install the Visio viewer? If you have it, please go to Control Panel\Programs\Programs and Features and uninstall it.
If you don't install it, please try to rename the NormalEmail.dotm. It is the default template that opens when creating a new mail message. When you start Outlook in Safe Mode, it is not loaded.
Please go to the following location:
C:\Users\<username>\AppData\Roaming\Microsoft\Templates
Find the NormalEmail.dotm file, rename it to ".old". Outlook then will create a new one, check if this issue persist with the new NormalEmail.dotm file.
If the issue still exists, please upload the event log to do further research.
Found some KBs for your reference:
How to troubleshoot crashes in Outlook 2010 and Outlook 2013
http://support.microsoft.com/kb/2632425
Outlook 2013 or Outlook 2010 not responding, hangs, freezes or stopped working
http://support.microsoft.com/kb/2652320
George Zhao
TechNet Community Support

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