Visio Professional 2013 Crash

To Whom It May Concern,
I have a user who opened Visio 2013 for the first time and it first stated stopped working and then ended up crashing. I checked the event viewer and saw the error. I than, googled the error and came up with two solutions that worked before for other users.
Both being, Turn off the Bluetooth add-in (that was not on in the first place) and second, to repair it from the control panel which I did and that did not work. I have uninstalled it and installed it back and it is happening once again. I have also tried
it in safe mode and it still happens. Any clues? Below is the information from the event viewer.
Faulting application name: VISIO.EXE, version: 15.0.4420.1017, time stamp: 0x506742a9
Faulting module name: VISLIB.dll, version: 15.0.4420.1017, time stamp: 0x506741bc
Exception code: 0xc0000005
Fault offset: 0x000000000010a887
Faulting process id: 0x970
Faulting application start time: 0x01cfe1a1dafb3ba2
Faulting application path: C:\Program Files\Microsoft Office\Office15\VISIO.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\VISLIB.dll
Report Id: 1b293bac-4d95-11e4-8285-0c8bfd306087
Faulting package full name:

Hi,
Since vislib.dll is the core of Visio, it may be corrupted installation. You can try to download the installation file from the Microsoft website and reinstall again.
Or we can perform a clean boot in Windows to remove conflict with other applications.
Some similar issues:
http://social.technet.microsoft.com/forums/office/en-US/03dc3ced-17d5-46d6-aeb5-752a0608a7f0/visio-2013-will-not-start-after-installation
http://answers.microsoft.com/en-us/office/forum/officeversion_other-visio/visio-wont-start-because-vislibdll-missing-why/f8a83e8d-cad0-4b88-99aa-c500115b4ea7
If there is more detail information about this issue, don't hesitate to tell me. I’ll analyze this issue in detail as soon as getting it.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Trail Downloading Visio Professional 2013 64 bit version - Use with Office 365 Home Premium - Errro Office Click to Run 15 Extensibility Compenent

Attempting to load Trial version of Microsoft Visio Professional 2013 (64 bit version) to laptop - (system type: 64 bit operating system).
Office 365 Home Premium
Successfully downloaded Visio Trial and burned to disc - when attempting to run and install message :
"Setup Error:
We can't install the 64-bit version of Office because we found the following 32-bit programs on your PC:
Office 15 Click-to-Run Extensibility Component
Please uninstall all 32-bit Office Programs, then retry installing 64-bt Office. If you want to install 32-bit Office instated, please run the 32-bit setup."
Have viewed program files:
- there is no file "Office 15 Click-to-run Extensibility Component" to remove.
- there are no 32 bit files to remove.
What do I need to do to install Visio Trail?
Thanks

Hi,
Which Office 365 Home Premium editions did you install? 32bit or 64bit? Office 2013 doesn’t support running side-by-side installations of 64-bit and 32-bit versions of Office. For example, you can’t install Office 2010 32-bit side-by-side with Visio
2013 64-bit. This applies to both Windows Installer (MSI) and Click-to-Run installations of Office 2013. If you try to do this, you'll receive the error message and be prevented from continuing:
http://office.microsoft.com/en-us/access-help/why-cant-i-install-both-the-32-bit-and-64-bit-versions-of-office-2013-HA103523746.aspx
To resolve your issue you can install Office 365 Home Premium 64 bit + Visio Professional 2013 64 bit version.
More reference:
How to choose to Office 365 Home Premium 64 bit:
http://howto.cnet.com/8301-11310_39-57567050-285/how-to-install-the-64-bit-version-of-office-365/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Get started quickly with the Visio 2013 trial
http://blogs.office.com/2013/10/07/get-started-quickly-with-the-visio-2013-trial/
Here is a similar issue, we also could refer to:
http://social.technet.microsoft.com/Forums/en-US/5e77322d-268b-47c2-a0ea-346891fd8559/cant-install-visio?forum=visiogeneral
Regards,
George Zhao
TechNet Community Support

Trying to install Visio Professional 2013 on 64 bit machine but install says I have 32 bit office

I am Trying to install Visio Professional 2013 on 64 bit machine but when I try to install it says I have 32 bit office already installed. How do I know if I have 32 bit Office installed, and if so how do I change it to 64 bit.
And how do I install 64 bit Visio ?

I believe for most users the 32-bit version of Office is recommended due to compatibility issues (see http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-office-HA010369476.aspx) so that is likely the version you have.
If you only have the install media for 64-bit Visio then you may want to see what you can do to exchange it for 32-bit if possible - the only option for creating a 64-bit version of Office is to uninstall the 32-bit and install 64-bit separately.
(You can tell quickly if your current Office is 32- or 64-bit by looking at the directory it is installed in - 64-bit programs get installed in "c:\Program Files" while 32-bit programs get installed in "c:\Program Files (x86)"
Good luck!

Activate full version of Visio Professional 2013 from Trial with Product key

Is it possible to activate the full version of Visio Professional 2013 with the trial version of the software? I have an extra product key for the full version but no DVD. Thanks

Hi,
As far as I know, the trial version can not to use as the full version of Visio Professional 2013.
You need to uninstall the trial version, then download the full version of Visio Professional 2013.
Download Link:
http://technet.microsoft.com/en-us/evalcenter/hh973399.aspx
http://support.microsoft.com/ph/937/en-us

Visio Professional 2013, 64 bit, will not save to directory

I've been trying to save the Visio Professional 2013 (60 day trail) but am not able to do so irrespective of the directory I try to save it in (file name: VisioProfessional_x64_en-us). It just keeps sending me back to "retry" and "cancel"
and doesn't allow me an opportunity to run it. In looking at the threads here, it seems like I would have to change to a 32 bit system to get this to work. Why then does the site ask if I have a 32 or 64 bit system. Not a good way to start
a trail. Thanks, any help would be appreciated...WCG.

Try to download Visio Professional 2013 trial version from the following link:
http://technet.microsoft.com/en-US/evalcenter/hh973399?WT%2Eintid1=ODC%5FENUS%5FFX103791368%5FXT104000916
Let Akamai downloader management to control the save directory. Check this thread with the similar topic.
http://social.technet.microsoft.com/Forums/en-US/354a5369-70a4-480d-b6fd-1fc464112b68/visio-trial-download?forum=visiogeneral
Tony Chen
TechNet Community Support

Visio professional 2013 cant install because office product key does not match

Settings: office 2007 on windows 7
I'm the IT manager for a small consulting company. We use the full microsoft stack - all paid for.
When one of the consultants needed visio we went along and bought an digital version of it.
We installed it and all was nice and dandy.
The consultant left the company, we decommissioned the visio product from his laptop which was then recomissioned to a new employee without the visio.
Another consultant is now in need of visio. When trying to install visio according to the instructions we are asked to activate the office account on this specific laptop.
We then get a message that this office Product key is activated through another Microsoft account please log out and log in with that account?
We are using the exact same procedure as when installing the visio the first time (the visio sw is not installed or used on any other machine).
We have a multi license (volume) windows and office agreement with product keys.
AND WE ARE STUCK - SPENDING MORE TIME ON THIS THAN IT WOULD ACTUALLY COST US TO BUY ANOTHER Visio license!
I've used Microsoft / windows / office throughout my career but this just is not professional!
Please help – To me this is not a support issue that I should spend support money on. We have purchased all products and we cannot get it to work.

Hi,
From your description, you had a digital version of Visio professional 2013, it was a retail version. Please give me the whole error message when you
activate Visio.
As far as I know, we need to uninstall Visio professional 2013 online( keep connection with internet),then we could re-install and activate it. If you uninstall
it from consultant' laptop offline, it'll store the product key in the laptop.
I recommend you activate a Microsoft product by using Microsoft Product Activation Center
http://support.microsoft.com/kb/950929/en-us
Regards,
George Zhao
TechNet Community Support

Visio Professional 2013 trial - can't save work

I can't save the work I do when using the trial version of Visio Professional 2013 - is it because it is a trial version?

Hi,
Have you tried to repair Visio 2013 from Control Panel > Programs and Features
Does it happen in recent or it began from the day of Visio 2013 installation?
It the former, please think about what's the application/update installed in the recent past days, and try to remove the suspecious one to check if the save function would be recovery.
We may also create a new local user account with Administrator permission and test the behavior in that user profile.
Regards,
George Zhao
TechNet Community Support

Free download Visio Professional 2013

I've tried to download the free trial version of Visio Professional 2013 from the office.microsoft.com website twice now and everything goes fine, filling in the forms, the download. Once the download is completed I get a Nero program. Please advise -thank
you.

Hi,
The trial of Visio 2013 is available to be downloaded in .img format. Before you install Visio, confirm the version of Windows you are using. If you are using Windows 8, then Windows 8 will automatically install Visio using the .img file. If you are
using a different operating system, a few additional steps are required before starting to install Visio. Here are some options:
Mount the image as an ISO virtual drive. There are popular tools such as
Virtual Magic Disk to mount ISO/IMG disk image file as virtual CD-ROM drive and then install from the ISO file.
Extract .img. You can extract the .img into a directory using any tools that unzip the .img format (e.g.,
7-zip) and then install from it.
Create a disc. Write the .img onto a CD and then install Visio from the CD.
For more detail information, please refer to the following link:
http://blogs.office.com/2013/10/07/get-started-quickly-with-the-visio-2013-trial/
Regards,
George Zhao
TechNet Community Support

[Forum FAQ] Visio Standard 2013, Visio Professional 2013 template list and common uses

As we know, Visio 2013 has three versions: Visio Standard 2013, Visio Professional 2013 and Visio Pro for Office 365.
Visio Standard 2013:
Easily create versatile diagrams using a rich set of new and updated shapes and stencils.
Visio Professional 2013:
Work as a team to easily create and share professional diagrams that simplify complex information.
Visio Pro for Office 365:
Take advantage of all features in Visio Professional 2013 as an always up-to-date subscription from Office 365.
In my opinion, the biggest difference is business requirements which included product price and EULA. For the price, we could confirm the details from Microsoft store or local provider. In this article, we would
only summarize the templates among the different versions. You also refer to the build-in template tables for better understanding.

Visio 2013 template list (Part 2):
Item
Template name
Visio 2013 Std
Visio 2013 Pro
MAP
Web Site Map
×
√
Value Stream MAP
×
√
Directional Map
√
√
Directional Map 3D
√
√
Site Plan
×
√
Floor Plans
Floor Plan
×
√
Electrical and Telecom Plan
×
√
Office layout
√
√
Home Plan
×
√
Space Plan
×
√
Site Plan
×
√
HVAC Plan
×
√
Plumbing and Piping Plan
×
√
Reflected Ceiling Plan
×
√
Security and Access Plan
×
√
Plant layout
×
√
HVAC control logic Diagram
×
√
Network
Basic Network Diagram 3D
×
√
Basic Network Diagram
×
√
Detailed Network Diagram
×
√
Detailed Network Diagram 3D
×
√
Rack Diagram
×
√
SDL Diagram
×
√
LDAP Directory
×
√
Active Directory
×
√
Software:
Wireframe Diagram
×
√
UML Activity
×
√
Chen’s Database Notation
×
√
UML Sequence
×
√
UML State Machine
×
√
UML Class
×
√
UML use case
×
√
IDEF1X Database Notation
×
√
UML Database Notation
×
√
Data Flow Model Diagram
×
√
Com and OlE
×
√
Enterprise Application
×
√
Program Structure
×
√
Conceptual Web Site
×
√
Data Flow Diagram
×
√
Crow’s foot Database Notation
×
√
Schedule:
Patient medical process
√
√
Calendar
√
√
PERT Chart
√
√
Gantt Chart
√
√
Timeline
√
√

Unable to install Visio Professional 2013 (60-Day Evaluation)

Hi,
I am unable to install Visio 2013 trial period on my Windows 7 64 bit laptop.
After its downloaded by the download manager and I clicked on Launch, its asking to burn to a disc.
the extension of the file is showing as .img. Can anyone assist me to proceed from here please?
I have tried multiple times.
Thanks

You can follow any of these steps:-
1. You can burn the IMAGE file onto a DVD/CD. Using IMGBurn Free burner.
2. The fastest way is to extract the content by using any of the several applications available and RUN the installer file. For extraction you can use ExtractNow which is a free application.
*Microsoft and affiliates shall not be responsible for any damages in any circumstances.
**Mentioned application have no relation in any way with Microsoft and its affiliates.

Visio 2013 startup problem "Please wait while Windows configures Microsoft Visio Professional 2013

Hello,
I am having a frustrating problem with Visio as it is opening. It keeps displaying the message that I have in the title about it trying to configure. I have tried the following:
reg add HKCU\Software\Microsoft\Office\15.0\Visio\Options /v NoReReg /t REG_DWORD /d 1
To manually fix this issue, run 'regedit' and manually change the value of [HKEY_CLASSES_ROOT\.vsd] to Visio.Drawing.11 (if using the Visio client) or VisioViewer.Viewer (if using the Visio Viewer).
secedit /configure
/cfg %windir%\inf\defltbase.inf
/db defltbase.sdb
/verbose
What's strange is the user profile that it was installed under works fine, but any other user that logs onto the computer gets this message every time. I even tried exporting the entire Current User Office chain from the registry to the other user
and that still didn't work
I can get it to work if I create a shortcut and put in a "/noreg" handle at the end of the target, but that doesn't help with opening files.
Please help!

Hi dustyb23,
This issue may be caused by the [HKEY_CLASSES_ROOT\.vsd] key not being equal to “Visio.Drawing.11" or equal to “VisioViewer.Viewer” if you have Visio Viewer Installed.
To resolve it, we can repair Visio first, from Control Panel > Programs and Features > Visio > Change > Repair. If it doesn’t work, we can also reinstall Visio.
However, if the repair/reinstall/configuration does not complete successfully, the user will continue to receive this message at each launch of Visio. To manually fix this issue, run 'regedit' and manually change the value of [HKEY_CLASSES_ROOT\.vsd] to
Visio.Drawing.11 (if using the Visio client) or VisioViewer.Viewer (if using the Visio Viewer).
For more detail information:
http://support.microsoft.com/kb/2685120
If there is anything I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Cannot download free trial of Visio Pro 2013

I have tried repeatedly to download the free trial of Visio Professional 2013. Each time, the download aborts with a message that Tech Support is working on the issue. Can we find out what the issue is, and when it will be resolved? Anxious
to download and try this software for my business.

Hi,
Would you like to tell us where did you download the trial of Visio Professional 2013? I tested the download link from
TechNet Evaluation Center, it worked well for me.
If you did not download from TechNet Evaluation Center, please try it.
If you have used this link, please provide us the whole error message when download aborted.
Tips: Please use IE to open/download as default browser.
If you have any update, please feel free let us know.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Can't install Microsoft Visio Standard 2013 because I already have 64 bit Office 2010 installed

Here's what happened - Windows 7 64 bit Pro SP1
Work laptop had Office 2007 32 bit installed
Purchased Visio 2013 Standard on Amazon
Got a legitimate product key and followed the link to download the software - 32 bit, I believe
Installed Visio 2013 Standard 32 bit
Purchased Office 2010 Pro on Amazon
Got a legitimate product key and installation media - both 32 bit and 64 bit versions
Uninstalled Office 2007 32 bit. Did nothing to Visio 2013 Standard.
Installed Office 2010 Pro 64 bit
Had a problem with the laptop. The (un)help(ful) desk uninstalled Visio 2013 Standard. Found the problem was the antivirus (what the heck is Panda Antivirus anyways??)
Tried to reinstall Visio 2013 Standard, getting an error message saying it can't install because 64 bit Office has been detected. Now I can't find a link for Visio Standard 2013 64 bit. There is 64 bit Professional version, but my key for Standard
won't work for Professional.
Called MS tech support on Sunday and spent over an hour getting hung up on and bounced from call center to call center (tech support, store, pro support, home support, and back). Called back on Monday and finally was transferred to someone in tech
support, I believe, who said MS Visio 2013 Standard is only available in 32 bit. Is this true?

Hi，
Please try to use your live ID and product key download from the link:
http://office.microsoft.com/en-us/products/download-back-up-restore-microsoft-office-products-FX103427465.aspx
More reference:
http://support.microsoft.com/kb/302822/en-gb
Regards,
George Zhao
TechNet Community Support

Outlook 2013 crashes when opening Calendar search result

I have a user who uses her Outlook 2013 calendar extensively, mainly to note for herself when she has spoken to a customer, and creating appointments for when she needs to speak to them again. (This is outside of our policy to note the contact in
MS CRM.) She can have scores of such Calendar items each day.
When seraching for these appointments in her Calendar, she gets the list of results, but Oulook crashes when she tries to open any of them. Sometimes Outlook restarts on its own, sometimes she must relaunch it herself.
Related threads reference a wwlib.dll error, but she is not getting that. It is Outlook.exe itself that is crashing. There are other threads that reference other open windows, or items containing webpages or tables, but these do not apply to her, either.
Event Data (two related entries) contain the following:
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
19cc
01cef2a610938033
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
77f5e493-5e9b-11e3-9ef4-00219b4a7172
And:
3915849571
1
APPCRASH
Not available
0
OUTLOOK.EXE
15.0.4511.1004
5253ad6f
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
C:\Users\[username]\AppData\Local\Temp\163947659.cvr C:\User\[username]\AppData\Local\Temp\CVR780F.tmp.cvr
C:\Users\[username]\AppData\Local\Temp\WERA546.tmp.WERInternalMetadata.xml
C:\Users\[username]\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_2e80497b46642ed3f64262bb26bbba2f6ecc_02d1bdd5
0
77f5e493-5e9b-11e3-9ef4-00219b4a7172
0
On answers.microsoft.com, Girish M (Support Engineer who eventally directed me here), asked me to run Scanpst.exe. I would paste the results here, but this window does not seem to allow pasting. A summary description of what it found on her .ost file (no
.pst in use) is basically this:
**Beginning NDB recovery
**Attempting to open database
**Attempting to validate header
**Attempting to validate AMap
**Attempting to validate BBT
**Attempting to validate NBT
**Attempting to validate BBT refcounts
    ??Couldint find BBT entry in the RBT (E025CC)
**Attempting to validate header NID high-water marks
**Beginning PST/OST recovery
**Attempting to recover all top-level objects
    **Store created by biuld: 15.4517
**Attempting to walk all folders
      Failed to add row to the FLT, RowID = 719
      Failed to add row to the FLT, RowID = 6CD
      Failed to add row to the FLT, RowID = 6DE
      Failed to add row to the FLT, RowID = 6D8
and so on, and so on, with a few hundred more FLT RowID errors, finally ending with:
**Attempting to locate any orphaned folders/messages
**Performing Final HMP validation
**Attempting to check top-level objects for consistency
**Updating folder hierarchy
  **Verifying message moves
My understanding of the Scanpst.exe process is that it also disables any addons which might cause crashing, but the issue is still being experienced. Running Scanpst.exe a second time (appending the previous log, although it seemed to actually prepend the
file) only returned a few lines from the top of the result above ending with "Attempting to validate BBT."
Fixes not attempted yet that I have found performing searches include running the Office Repair tool, or checking for KB2817631 (a Word update that is apparently having adverse affects on Outlook, not attempted yet because it seems to be related to the wwlib.dll
error, which is not happening here).
Any thoughts out there? Thanks!

Mavis,
Thanks for the reply. Running Outlook using /cleansharing and
/cleanroamedprefs did not have any effect when used individually or in combination with each other.
Running the Search Index Rebuild option also did not seem to do anything, as the pop-up message indicated that it may take a long time to finish, and yet seemed to finish instantaneously, not giving any indication that the indexing took place. The option
window immediately said "Indexing complete" for 23,755 items.
As to the Outlook Forum, they are the ones who directed me to this forum (you can see the thread on the Answers support page under Office - Office 2013 - Microsoft Office Outlook - Office on Windows 7, under the title "Outlook 2013 restarts when
opening Calendar Search result item" first posted on Dec 11, 2013), as Girish M felt that it might be due to Exchange, and not Outlook. (I have no reports of any of our other users on the same Exchange server having the problem with their Outlook, but
they also do not use it the way this user has been.)
I can repost the issue there, or continue the same thread, if you think the issue lies with them. Was the "Answers" site the improper place to post, perhaps? Should it go in a different thread on Technet instead?
Thanks for your assistance!
Edited to add:
Here are the KBs installed just before or on the date the problem started (12/6/2013):
12/5/2016 (Office updates, all 32-Bit):
Security Update Office 2013 KB2768005
Office 2013 KB2768016
Office 2013 KB2817640
Office 2013 KB2827228
Security Office 2013 KB2837618
Word 2013 KB2817631
InfoPath 2013 KB2752078
Office 2013 KB2817493
Office 2013 KB2760539
Office 2013 KB2827235
Office 2013 KB2827225
Security Excel 2013 KB2827238
Office 2013 KB2760242
Office 2013 KB2817626
Office 2013 KB2817314
Office 2013 KB2760610
Access 2013 KB2768008
Office 2013 KB2738038
SkyDrive Pro KB2825633
Security Office 2013 KB2817623
Office 2013 KB2760267
Visio Viewer 2013 KB2768338
Office 2013 KB2827230
OneNote 2013 KB2810016
Office 2013 KB2827228
Office 2013 KB2767845
Definition Office 2013 KB2760587
Office 2013 KB2726996
Security Office 2013 KB2810009
Office 2013 KB2817316
Word 2013 KB2817631
Lync 2013 KB2817621
Office 2013 KB2760224
Office 2013 KB2726954
Office 2013 KB2817640
Publisher 2013 KB2752097
PowerPoint 2013 KB2817625
Office 2013 KB2760257
Office 2013 KB2817309
Security Outlook 2013 KB2837618
Visio 2013 KB2752018
Office 2013 KB2817490
Word 2013 KB2827218
Office 2013 KB2760553
12/6/2013 (for Windows, all Security):
KB2900986
KB2888505
KB2876331
KB2868725
KB2868626
KB2862152
I listed all updates because there have been reported instances of a Word update causing Outlook to crash, but she is not getting the wwlib.dll error related to that KB. If you are aware of any issues with these updates, and which ones might be worth uninstalling
in an attempt to fix, please let me know.
Thanks again!

Trouble to download visual studio professional 2013

Hi!
I have just recently download the visual studio professional 2013. When I was trying to run that folder in Windows 8.1 laptop. Visual studio running process just come up on my screen for 2 second and disappear after that
process. I have tried manyy times with different types of visual studio. Can u help me to fix this problem? I really need help.

Hi,
It seems you install your VS by web installer. When you open the exe file, the installation process crashed.
You should follow up these steps to install Visual Studio again:
1. Re-download the Visual studio from Microsoft official site here:
http://www.visualstudio.com/downloads/download-visual-studio-vs
2. Disable your Anti-Virus or Anti-Spyware software and be sure that your OS has been "patched" up - Update your computer (Windows) before install the VS.
3. Clean your %temp% folder and run the installer with Administrator permission.
Look the links to get more information:
http://blogs.msdn.com/b/msdnforum/archive/2010/03/06/visual-studio-and-net-framework-installation-tips.aspx
https://social.msdn.microsoft.com/Forums/vstudio/en-US/60f71a54-506e-4c70-be98-e993ce6d1ddf/visual-studio-installation-tips?forum=vssetup
Or you can install by ISO:
Please try download the content online or copy the content from your DVD to some folders from your disk, then try the installation again. And try to use the tool in below link to check your ISO checksum.
http://support.microsoft.com/kb/841290
If the error also occurs, please use http://aka.ms/vscollect to gather the installation logs. You will find vslogs.cab from %temp% folder. Please upload the file to
https://onedrive.live.com/ and share the link here.
Best Wishes!
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. <br/> Click <a
href="http://support.microsoft.com/common/survey.aspx?showpage=1&scid=sw%3Ben%3B3559&theme=tech"> HERE</a> to participate the survey.

Visio Professional 2013 Crash

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