Visio Trail expired after 9 days when supposed to get 60 days?

i installed this on a few clients computers while they waited to make a decision on how to pay for it but the trial that is supposed to last 60 days has expired after 9 days on all computers?
Please could you help with this

Hi Sir,
Did you install or activate the Visio 2013 pro trial on the same PC before?
This is Visio TechNet forum and we are unable to process a license exception expired problem. You'd better to contact Microsoft Customer Service to get the further help.
http://support.microsoft.com/kb/295539/en-us
https://support.microsoft.com/gp/contact_microsoft_customer_serv?&fr=1
Thank for your understanding.
George Zhao
TechNet Community Support

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