Vision Box - Recording query

I have been caught out a few times where the programme being recorded has switched itself off too early. In the past, with my old recorders , whether VCR or HDD, I would often just press record and leave it on perhaps to record 2 separate programmes separated by another rather than set the timer and just fast forward to watch what I wanted or to just start recording a programme early as I was on my way out. It seems with the vision box that this cannot be done. Is it the case that everything is programme specific. eg. I pressed record a few minutes before the end of one programme expecting it to carry on recording the following one but instead it switched off at the end of the first(unwanted ) programme.
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All digital video recorders work off a programme schedule. If you press record you are telling the box not to start recording, but to record the current programme. It does take a bit of getting used to, but there's nothing wrong with your box. To do what you want you now have to call up the TV guide and flag the next few programmes for recording.
The other way you can do it is to press the i button, press record settings and change the end time by a couple of hours, but that's more button presses.
You will also notice that if the box has been switched to the channel for some time and you press record half way through, your recording will also contain the part of the programme BEFORE you pressed record. This is because the channel you're switched to is being stored in a buffer for up to 90 minutes and the box is able to use any of that data in the recording. This can either be handy or annoying depending on your view. If you want your recording to start exactly when you press the record button, switch to another channel, switch back again and then press record.

Similar Messages

New Look Black BT Vision Box - Failure to record a...

I had my original Silver BT Vision box replaced due to catastrophic failure. I was given the new black BT Vision box as a replacement. Not only does it fail to record programmes as outlined in the posting by StuartH, but it has a habit of re-booting itself.
When setting up recordings on my original box; of there was a recording conflict, I was able to immediatly resolve the problems by being able to see immediatly which programmes I could choose to record. This is not the case with the new box. When trying to set up recordings for the following week on the new box and a conflict occurs where there are more than two programmes selected I get a red banner across the bottom of the screen telling me that "you can only record two programmes at the same time (VRC001)", without being able to easily find out via the box search system which programmes are in conflict.
I cannot find any reference to this error code anywhere or fault message anywhere on the internet.
Has anyone else had this problem?

Hi Expert_Tech,
Thanks for the post and welcome to the forum. Sorry to hear of the problem you are having with your BT Vision service. I would like to look into this for you. I will need your details to do this.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

My Vision Box has stopped recording!

Hi can a mod help as not having any luck with Tech Help. PLEASE!!
Having had a change around at home I have moveed my Vision Box into my bedroom. Since moving it I have strangely lost the ability to record or even watch previously recorded programmes. I have not changed my Vision account on any way and all I keep being told is they dont know.
Any suggestsions?

Do you have a recording menu at all? Could be that the disk has failed. Does System Information show that the disk is present?
You won't be able to set up recordings if the network connection is not running. Is the box showing as connected when you do a broadband test?
Can you pause live TV?

Recording to DVD from BT Vision box

Hi I am new and not particularly technology savvy so can anyone tell me if you can transfer treasured recordings from the BT VIsion Box to DVD to avoid losing them if the Box fails.
Thanks
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Thanks that's unfortunate.

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Vision Box Not Receiving ITV or CH4?

Hello. I've joined this forum for the purposes of attempting to resolve a problem that my parents are having with their BT Vision Box.
They are very happy with the system in general, but recently my mother has been unable to watch/record ITV very often. She has tried re-scanning for channels, but this simply lost several channels from the tv guide altogether.
Now I realise that atmospherics sometimes play havoc with freeview, but the reason I am perplexed is that my Panasonic tv upstairs (with inbuilt digital reciever) has almost no trouble recieving these channels, bar the odd blip or two.
Yesterday was case in point when I could watch Doc Martin in perfect quality, and downstairs could see literally nothing. Progarm unavailiable. Channel 4 was the same, though it was at least a static broken image on the BT Vision Box, and not just a black screen.
We had a digital ariel installed about 6 years ago (at some cost) which both our televisions run off (theirs through the Vision Box, as their tv does not have built-in digital tuner). The cableing is up to date aswell, and we have some kind of booster attachment aswell (though the guy who installed the ariel insisted it wasn't a booster, but we need it plugged in to get a signal).
So in conclusion, why can't the BT Vision Box recieve channels from the same ariel as my television, that has no problem getting them?

I think someone conned you somewhere along the line.
It sounds very much like a booster to me.
Also the wind ought to have no effect on your aeriel. (note not ariel that's for your washing machine )
It really does sound like an aerial issue to be honest and maybe it would be worth getting someone to look at it.
If you take the downlead out of this box can you plug the aerial in to the TV?
Hang on - is your TV fed from this box?
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Vision box and infinity

Hi
We are considering changing to BT Infinity from normal BT broadband.
We currently have a black BT Vision Box (not yet updated) connected to an upstairs hub using the plug in black powerline adapters.
We paid about £60 to buy the box outright a couple of years ago so don't pay any monthly fee for Vision. We do occasionally 'buy' a film and the cost of this is added to our monthly BT bill. As this dosn't happen very often there is no ongoing cost to us of using the Vision Box for BBC iplayer or for recording, rewinding live TV etc
Would this change if we upgraded to infinity as I can only see the option of about £5 a month to use a vision box
Thank you

Not in the least. There is no problem at all in upgrading to Infinity it will not affect your PAYG option.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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NEW VISION BOX UPDATE IS USELESS

i have recently had the new update
it worked for a while until tonight 15/11
now it is worse than ever
the lights flash on the remote but no response from the Vision Box
all i get now is a green screen and nothing else
i have rebooted a few times unlugged a few times but nothing it tries to reinstall upgrade
then goes straight back to green screen
this new mBOX must have cost BT millions to get ready and produce
i take it it has never been tested before being thrown at everyone
this is a great advert of the best BT can offer
Solved!
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Today I received a message on my BT Vision box advising that in 30 days time my box will be updated to the new look software. I am currently on the old style software which has been working perfectly and have Sky Sports and ESPN.
After reading this forum and also seeing the sticky post admitting that BT know the software has issues I am concerned.
Why do BT continue to update current customers boxes when they know that the software has bugs (see below thread from BT) and testing for the fixed software has not been completed?.
community.bt.com/t5/BT-Vision/Recording-problems-on-New-Look-BT-Vision/td-p/652204
Surely they dont want even more current customers to have the known issues than is necessary?
This seems completely stupid to me and surely once the crashing problems etc were found BT should have stopped the roll out of the new look until the issues were fixed in a new version of the software?. This clearly is not the case.
Please can a moderator respond. I will only be happy to receive the new software if the problems have been resolved.

Bt vision box 2nd box is also faulty!!

okay, so im not a big TV viewer, but i do like to record programmes and watch them when the weathers bad, etc. My Silver box crashed, as out of date a few months ago. Promised a new box, which took 4 weeks to resolve because the advisor said they would send out a box, but BT dont. (bad management advice to staff???)
Eventually an engineer arrived, provided a box, which has lasted about a month. It developed a time delay from pressing a button on remote to actually activating the changeover of about 30 seconds, doesnt sound much, but a bit frustrating when your trying to catch an important news story.
Now engineer came a week ago, reset the box, that didnt work so a week later a new box provided, and guess what, it keeps switching itself off !!! Im not sure if its updating or if its just fed up. But I really do dispair.
Not only do we now have to keep a paper list of programmes we record because we have to re enter the details with each reset or new box, but im half way through recording a programme and the whole thing stops, and im left with half a programme.
Ive been offered £20 compensation for one months NO USE of BT vision and considering it was freeview programmes and nothing could be watched, I had hoped that would be sent asap, but have been told it will be on my next bill which is in august. Con??
Sky TV really is beckoning.

Enquire about a Youview box. These are much more reliable than the Vision Box, and are currently replacing the old silver boxes.

New BT Vision+ box always has red power light

My father has just re-subscribed to BT Vision and received a new Black Vision box. Setup went through OK. Update received and installed fine at first boot. However, the Power light has never changed from being red, not the record light, but the power light.
The Box is working fine, you can watch, record pause, rewind, on demand everything. But the power light refuses to change colour, as I understand it should show either Blue, Purple or Red. Well we've never seen either of the first two. Any ideas? We tried turning it off completely overnight - no change.
M

Sounds like it's faulty, ring the THD 0800 1114567 and get another one sent.

New BT Vision Box delivered out of the blue

I have had a brand new black BT Vision Box delivered this morning out of the blue(I currently have on of the old silver boxes). The letter indicated that they were issueing everyone with a new box due to features being rolled out and that the silver box will stop working in 28 days. I have an almost full hard drive of programs and films and there is no way of transfering the data accross. They advise us to watch everything before sending the box back in a prepaid envelope.
As I don't want anything new to be recorded on the old box can I set up my new black box and still watch the recordings on the old box?
Solved!
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rewsan wrote:
As I don't want anything new to be recorded on the old box can I set up my new black box and still watch the recordings on the old box?
Yes you can, but what you would need to do is -
leave the silver box plugged in to the mains and connected to the hub via the ethernet cable
then remove the ethernet cable from the silver box and connect this cable to the black box
switch the black box on and allow it to boot up
The silver box will then run and allow you to watch your recorded content
(putting the silver box in to standby is fine, but don't unplug the mains supply)
-+-No longer a forum member-+-

BT Vision + box ( black box ) - Missing the end o...

Fitted new BT Vision + box to allow me to have BT Sport in August 2013 . I don't have Infinity as my house doesn't have a Fibre Cabinet yet . All is working OK apart from we regularly miss the end of programmes which have been set up to record . I never had this issue with the Silver BT Vision box for the many years I have been using BT Vision. Im pretty sure lots of other people have this issue , can someone advise of a fix for this or is the New BT Vision + box not up to the job or is there another explanation . I rang technical helpdesk which was offshore only to be told sounds like an issue with our Freeview signal missing the end of programmes .
Mike in Dundee

Hi 802502696,
For help with this issue check out this link
If you're still having problems after following this advice reply back on this thread.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Black BT Vision+ box keeps rebooting.

Our box keeps switching itself off, then going through the start up procedure 3 or 4 times a night for quite a while now. This makes watching anything impossible and very frustrating. We had the update on 09 Sep but it is still rebooting! I have contacted BT re this and waiting for a reply. Has anyone else had this problem?

Sorry to hear about your problem.
Please go to Help & Settings, Settings, TV Settings and select Scan for Channels. This should take 3 or 4 minutes. It won't affect any existing or future recordings but will stop any recordings currently in progress, so make sure nothing is being recorded or about to be recorded.
This may resolve your reboot problem as it causes various internal databases to be rebuilt. Please let us know if it helps.
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here to give advice primarily on the BT Vision+ box. Go Here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

New black Vision+ box upgrade. Is it a con ?

I am a BT option3 customer and have been for some time. I currently pay £5.49 for my BT vision service.
I enquired to find out why I would be expected to pay £199 in order to get the new box. New customers to BT dont have to pay this.
I was told in the reply that the two boxes have exactly the same functions ! If I wanted a new one I could simply take out a new 12 month contract !
The new contract are a minimum of £7.99 per month for three months before increasing to £14.99 per month.
I have no interest whatsoever in any of the so called vision packs as I have more than an enough to watch already.
This increase represents 100% jus for a different colour box ! BT seem intent on conning us or ripping us off !
Has anyone else triedto replace their old vision box with the new one? I have tried phoning BT but just got send round in circles va several different Indian call cetres, none of whom could answer my query !

It's absolutely not a con because it isn't an upgrade. It's just cosmetically different and slightly more efficient on power consumption. Apart from that no difference so not an upgrade therefore if you really really want one you'll have to pay for it.
---Remember to mark as 'solved' and give stars when you like a post---

BT Vision Box turns off constantly to reboot. Up t...

For the last month or more, my BT vision box constantly switches off - Blue Screen, then reboots, taking up to 5 minutes at a time.
It's impossible to record anything, watching things is annoying as you keep missing scenes while waiting for the reboot, you can't pause anything as it switches off.
I have called numerous times, and have been given the instructions to restore to factory settings. "It will be the same as having a new box"
I lost all my recordings (which my 3 year old was gutted as it was all his peppa pigs!!)...and it was worse than ever.
Yesterday it switched off over 20 times !!
I have phoned and emailed and not getting a decent response.
I was given £12.50 as a good will gesture last month, but I would be entitled to that as I didn't receive the service I am paying for. I would happily give that £12.50 back just to have my BT vision working.
I am told they are updating software, so surely if this is a problem they know about and were aware of, all customers affected should have been prewarned and compensated accordingly !
Has anyone else had the same problem?
Thanks

In February I was persuaded to upgrade to BT Infinity over the phone when they agreed that part of the deal would be to move my phone line 6', i.e. entering the house from the living-room instead of the hall. It took 3 visits from 3 different engineer to get the message across that I was not switching to BT Infinity if they could not move the phone (needed the 2 power sockets). The BT Vision upgrade happened on a Monday during the day I assume and then kept happening for the rest of the evening. There was no information as to whether this was to be expected so I just left it to is own devices. The next moring the third engineer arrived and installed my BT Infinity hub. When I reinstalled my Powerline adaptors they did not 'connect' so I had no Broadband to the vision box but the BT Vision carried on 'upgrading' has been doing so intermittently ever since. I have ignored it for a week while I tried to sort out my Powerline adaptors and today I finally managed that. I was hoping that would solve the issue of the endless upgrading but it hasn't. It has 'upgraded' twice while I've been typing this! I have had no information about this problem, I thought I was alone until I read your post and as you say, if this has been happening to a lot of BT customers - why haven't they told us about it? I'm going to try some of the things suggested and reboot my Vision box and will let you know how I get on. Is there anyone out there who has actually managed to watch TV?

Vision Box - Recording query

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