Vision M need tech: freezing during sync/doesn't recognize progr

Until about 3-4 days ago I had no problems with my vision M 30gb. Well now it keeps freezing. I have reset it several times, reformatted it and still have the same issue after I try to sync files back to the device, Here is the situation, once I connect to the computer it will recognize it for about 5 seconds then it freezes at the docked screen. If I unplug it sometimes the player will be fine and other times I have to do a hard reset. I reformatted the device and have proceeded to add my music files back to the player but it is at that stage that it begins to freeze.
I can get into mediasource, the sync manager or source media and onto my player independent of each other but when i connect the player to the computer it is as if the program and the device do not recognize each other. I can open the media programs but once I connect the player they all freeze and as soon as I unplug the player the programs start working again.
I was able to update the firmware but even that was a problem and I had to reformat the player to get that to work. I am using Vista opperating system but I have been using the player with this system for about 3-4 months so that is not the issue.
I am at my wits end about this situation especially when the player costs as much as it has only to work for aprox 5 months.

Hi
Sorry to having problems. Freezing can occur sometimes with corrupted data (songs) but you said in the post that this happening even when you dock.
I realise you probably have done this already but I would re-format the player. Then in rescue mode (hold own the play button and turn on) try the reload OS option again. You'll need to download the firmware from our site and when you reconnect the player you can then run the firmware file.
One other thing as a diagnostic step - you could set the player up as a removable disk (in the Extras on th4e menu). if the player is still freezing it is will be a hardware problem.
John

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