Vision:m not sync

My wife's vision:M suddenly wont sync. Even though there are no changes to the music tracks, it gets to 50% on the tracks and stops dead. I've trying cleaning up the device and formatiing. After formatting it got stuck on the last song and would not complete. Now it wont get past 50% again. Any ideas?

As alot of topics go on about: Does your PC or your PC's USB port goes to sleep to save power? If so , do you know how to turn this off? This might be the problem.

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    QuickTime 7.7.4
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    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
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    Subnet Mask:    0.0.0.0
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    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
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    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
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