Vision unusable due to huge drop in speed

Please could a moderator look into this for me.
I have had BT Broadband for 10 months and Vision for 3 months. Vision has worked perfectly and we have been getting a steady internet speed of 4 to 5 kbts at all times of the day. Yesterday the speed dropped like a stone and was at dial up speeds so Vison was totally unusable.
I have checked again at 7am this morning and Vision is still unusable. When I run the bt speed tester the results suggest the speed is higher than what I am seeing at my end. For example when I ran it last night it suggested we were getting about 2.5kbits although Vision was unusable and the internet was visibly slow. No one else was online at the time.
We have gone from a really great service to an unusable one so I am sure there must be a problem.

Hi Samberscript,
Thanks for posting. I'm sure I can help with this. Drop me an email to [email protected] with your account details and a link to this post for reference. If you could also run a speed test at www.speedtester.bt.com and include the results it will let me see what's going on with the connection.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hi
I posted on here a while back and received a lot of good advise about many BB issues that can be "unleashed" on the unsuspecting. Since then, I must be honest, my line has been quite stable and the speeds remained constant, that is until this morning.
The first figures are from last nights speedtester results
Test Results
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6080 kbps
0 Kb 7150 Kbps Max Achievable Speed
Download speed achieved during the test was- 6080 Kbps
For your connection. the acceptable range of Kbps W ii 600-7150 lCbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps ______________ ________________
2. Assured Rate Test: -provides background information.
Download Speed
524 Kbps
600 Kbps
0Kbps
Max Achievable Speed
Download sp.edachi.v.d during the test was 524 kbps
For your connection. The. acceptable range of speedsI is 576-600 lcbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
This test was not conclusive and further testing Is r•quired.Thls might be useful For your ISP to mv
If you wish to carry out further tests,please click on Continue button.If not, please dose the win with these results.
Please visit E2 section if you are unable To understand the test results.
The next reading is from this morning when I was trying to open e-mails and noticed it was taking forever, and then only got the usual spam, so no big downloads.
Test Results
This Test comprises of two tests
1. Best Effort Test: @ -provides background information.
Download Speed
1938 Kbps
0Kbps 7150 Kbps Max Achievable Speed
Download speedöachieved during the test was - 1938 Kbps
For your connection, the acceptable range of speedsêi is 500-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7516 Kbps(DQWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps _________
2. Assured Rate Test: U -provides background information.
Download Speed
535 Kbps
600 Kbps
0Kbps
Max Achievable Speed
Download speed @achieved during the test was - 535 Kbps
For your connection, the acceptable range of speedsU is 575-600 Kbps
Additional Information:
Assured Rate IP profile on your line is - 500 Kbps
This test was not conclusive and further testing is required .This might be useful for your ISP to investigate
As I cannot run another Speedtester for a few hours I have "binned" the HH2 after reading all about many issues and gone over to my BB Business Router as used by GD. I will now monitor the readings from that to see if there is anything untoward happening, and post later if required.
In the meantime, can anyone suggest why there should be such a huge drop from yesterday, as all the profiles have remained the same? I had not changed anything prior to the test and there are no issues from my end.
Steve
The older I get, the faster I was!

hi steve,
um one word would explaing hte change in achieved download speed and that is ;
congestion
your stats havend changed only the availability of bandwidth for data throughput, its quite common on exchanges with lots of connections for htis to happen during peek times (all day at weekends and roughly 5pm>midnight weekdays)
that you should see such a dramatic change would suggest that a lot of people are online at the same time in your area and all sharing the same ammount of bandwitch capacity.
it could be casued by an equipment failure or just the sheer number of connections stretching available capacity beyond normal parameters, changing routers would do little to change that, the other option is you tried to run the test when you had something using internet bandwidth at your property
the fact your sync speed is virtually the same and your ip profile has remaind the same would also indicate this as opposed to any real problems with hardware
and omfg you actually achieved a download of near ip profile numbers i want your connection rates /

Sudden huge drop in speed

Yesterday I had infinity installed and after the engineer left I did a speed test that showed my download speed to be 37Mb+ with and upload speed of 1.8Mb after sorting out the vision box which I had to disconnect all the power to the PC and BT routers I did a speedtest and find that the speed has dropped from 37Mb+ down to 1.62Mb with 0.51Mb upload I know there are variations in the speed especially during the first 10 days but I certainly didn't expect to drop the download speed by 95%
Are drops in speed like this normal or what?

Hi wildthing666,
Sorry to hear of the problems you've been having. If you are still having the same issues, please post up a bit more information on your setup (i.e. how many computers you have and how they are connected to your Homehub etc.) along with the results from a test at www.speedtester.bt.com and we might be able to identify what the problem is.
Cheers
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Huge Drop In Speed Over WiFi But No New Interferin...

I have been using a homehub 3 on infinity 2 for about 5 months now and have had upwards and over 40mbps download over the WiFi. About a month ago the speed began to drop until it reached just 10Mbps. I contacted BT who said they found and then fixed a line fault, no change. I phoned again, this time they decided to send out a replacement hub. This arrived the next day and I installed it. I gave it a few days to stabilise but it still sent out only between 10-20Mbps. So I called again. This time I was asked to directly connect to the router, which gave me the correct speeds of 35Mbps, but doing the same test with the same laptop right beside the router wirelessly gave me 10Mbps again. The BT support then said it was interference and politely ended the call . This I cannot accept as moving the hub around does not change the wireless speed and there has been no new 'interfering' tech installed in the house around when the speed dropeped. Can anyone help?

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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Connection Information
Line state - Connected
Connection time - 0 days, 00:47:24
Downstream - 3,360 Kbps
Upstream - 448 Kbps
ADSL Settings
VPI/VCI - 0/38
Type - PPPoA
Modulation - G.992.1 Annex A
Latency type - Interleaved
Noise margin (Down/Up) - 15.6 dB / 23.0 dB
Line attenuation (Down/Up) - 40.9 dB / 24.0 dB
Output power (Down/Up) - 5.7 dBm / 1.6 dBm
Loss of Framing (Local/Remote) - 0 / 0
Loss of Signal (Local/Remote) - 0 / 0
Loss of Power (Local/Remote) - 0 / 0
FEC Errors (Down/Up) - 386 / 4
CRC Errors (Down/Up) - 14 / 6
HEC Errors (Down/Up) - 22 / 0
Error Seconds (Local/Remote) - 11 / 2

Thanks for the reply. I was told to reset it by the BT advisor on the phone yesterday evening.
It was plugged into the test socket but it made no difference even though it was plugged in for 2 days. It was plugged in via the filter.
Below are the only results i got from the BT Speedtester
Test1 comprises of Best Effort Test: -provides background information.
Download speedachieved during the test was - 222 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
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I am quite new to this apple networking and got an issue to ask.
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I am connecting from my modem to airport extreme (using 2.4GHz on Channel 8) and to airport express (EX2). The location is about 70m away with 1 wall in between. I am able to achieve around 9-10mbps.
From Ex2, I join it using "Join to wireless network" and connect with physical straight cable LAN to WAN of another airport express (EX3). EX2 is on automatic channel for both 2.4GHz and 5 GHz (automatic as I cant change them). I set EX3 as "extend wireless network and is (using 2.4GHz on Channel 8).
I use airport express (EX1) and place it about 50m away. There is one server room with many networking devices in it. EX1 is on automatic channel for both 2.4GHz and 5 GHz (automatic as I cant change them).
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was geting around 3mg download but know it drop too .47mg its so slow watching a you tube video is unwatchable
heres my hub info
Help
DSL Connection
Link Information
Uptime:
0 days, 22:20:47
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 3,776
Data Transferred (Sent/Received) [MB/MB]:
80.06 / 613.37
Output Power (Up/Down) [dBm]:
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Line Attenuation (Up/Down) [dB]:
31.0 / 52.0
SN Margin (Up/Down) [dB]:
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Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
2 / 0
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0 / 10,739,708
CRC Errors (Up/Down):
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HEC Errors (Up/Down):
0 / 419
Line Profile:
Interleaved
theres only 22 hours on uptime due to help line telling me to reset it.
speed test
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
428 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 428 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.

you still have a 3.7mb connection but your problem is your profile is low at 500 instead of the correct figure of 3000. this is causing a slow download speed.
it was probably cause by a few resets in a short space of time and the exchange dropped your speed with your profile dropping accordingly. your speed is back to normal but you need to stay connected 24/7 no resets for 3/5 days and your profile will come back to normal
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hello again.
Some of you may remember me from previous similar problems. I have bought this problem up with BTCare but they seem to be very busy and have yet had time to respond to my email.
Yesterday I was using my iPad when my connection dropped. I could not connect to anything via WiFi and don't have access to a wired connection. I restarted my Hub 2.0 (using the button on the side) which normally fixes the minor problem but this time my speeds dropped considerably. They went from a stable 5.5 down/0.7 up to a measly 0.01 down/0.1 up. This problem continued throughout yesterday until 4pm when I got an email from BT saying they changed my wireless channel, I then couldn't even connect to the hub despite all the lights being steady blue. I tried resetting the hub, still nothing. I managed to connect this morning for 20 minutes before it cut out again, just in time to reply to the email explaining the extra issues. This time restarting the hub gave me a connection but it's still rather slow.
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Sorry, my connection dropped after my last post. It's not a problem with connecting to my iPad, I get these speeds on my PC too. It is connecting to my hub, not the other BT connections.
When it dropped yesterday, still connected to the test socket, it jut said unable to connect even after restarting. I'm connected this morning but still with low speed. I have changed the wireless channel, so has BT at their end. No changes.
I asked the yesterday what was happening as they said they'd contact me. They just said they were still looking into it.
Not sure if the filter is a problem so I'll try a new one later but other than that, I'm stumped at what else I can do my end to fix this.
i don't know if this is significant, but when the connection drops, I can't even connect to either BT WiFi either. I just read somewhere that said you should be ale to do so if your line is down.
i have a list of speed tests conducted randomly over the past few days. Sorry for the large picture, I cant make is smaller crom my ipad. These speed match those gained on my PC despite this being taken from my iPad. For some reason, a had a few seconds where the speed went up to its usual Number.

Vision unusable due to huge drop in speed

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