Vista and XP Machines cannot see HomeHub3

My Vista and XP Machines, plus iPod Touch can all connect to my outgoing wireless HH2 without problems.  However, only the iPod touch can see the new wireless HH3!  Over an hour spent with the help desk in India resulted in being told that the problem is with my PCs not the Hub so they can't help me any more.  Has anyone out there any ideas please?  Upgrading to HH3 as HH2 keeps dropping the connection and is now out of warranty.

Thanks for the amazingly quick response.  Vista machine is now connected but still having problems with the XP.  I think it can see the Hub (the name is shown on an icon on the start bar) but it can't connect to the internet.  Have entered the Key.  Have identfied that the Wireless device is a Dell Wireless 1450 Dual-band (802.11a/b/g) if that makes any sense to you.  I seem to remember seeing on other forums mentions of an 'n' but have no idea what this is - not a techie   Would you have any other ideas please?

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