Vista not a genuine copy from recovery

I am working on my cousins n100. I had to order recovery dvd to bring his system back. I have recovered the system however now it is not a genuine copy of vista. How do I get this solved so he can receive updates. Also the control panel is not showing up, when I click on control panel it opens a explore window and is blank, or no screen shows at all. any ideas?

Have you checked out THIS MS forum?
Might be some help there?

Similar Messages

Not a genuine copy of windows 7

I got this error yesterday on my computer. It made my wallpaper black and in the bottom right it says
Windows 7
Build 7600
This is not a genuine copy of windows.
I have had my Y560 laptop for about a month and a half now, so this makes no sense to me.
I called the lenovo customer support and for some reason the person thought my computer shipped from lenovo with vista or xp and had windows 7 installed at Frys (where I purchased the laptop). I find this hard to believe that my i7 Y560 would ship from the manufacturer with any OS other than windows 7... but anyways, he wanted me to reformat and then if I had any problems to call Frys because he believes they installed Windows 7.
Now before I go through all the hassle of reformatting my machine and calling Frys (I can't imagine that will be a very easy process), I was wondering if anyone here has had this problem and how they resolved it.
I searched online and this seems to be a very common problem for some reason... but I don't want to take any risks by modifying the windows files to stop checking if its cracked or not because I purchased a legitimate copy of windows, or at least I was supposed to (and I really doubt such a huge retailer like Frys would be installing counterfeit copies of windows...).
Thanks
Solved!
Go to Solution.

Have you checked out THIS MS forum?
Might be some help there?

MS says my HP copy of Windows 7 is not a genuine copy

I waited and waited for the update icon to show uo in my system tray. it never did. Then i remembered a strange message during that time. I had made a screen shot of that message. it very clearly stated "this copy of Windows 7 is not a genuine copy." Has anyone else seen this problem. I bought this computer new and no one has used it but me. How could it not be genuine? Why would HP sell me something like that? Does anyone have an answer?

the fact that the windows partition doesn't boot (or that it has no bootmgr), doesn't seem to be a problem. i checked this by making the system reserved partition active and installing Windows NT 6 MBR. (my touchpad is also fully functional now).
*The Activation problem still persists
Please follow the directions below, but be sure to post your results in a brand new thread in the
Windows Genuine Forums.
MGA
Diagnostic Report:
To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once downloaded, run the tool.
Click on the Continue button, after a short time, the Continue button will change to a Copy button.
Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.
One
Issue Per Thread:
Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post
your issue in another person's thread).
It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.
New
to the Forums?
Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
Simply delete the only lines that contain links - this will allow the remainder of the report to upload (and those lines are not generally
critical to the report anyhow)
Please do not read this sentence. Please ignore the previous sentence.

Profit Center should not change after copying from Template

Hi,
I have a scenario wherein there is an operative project which has a profit center maintained at the project definition level. I copy the WBS structure on to the 2nd level from a template which has a different profit center maintained at the WBS level. My requirement is that the profit center maintained in the template should remain as it is after i copy the template to the operative project.
As of now after copying the template the profit center changes to the one maintained at the project definition level after i save the operative project. Is there a way by which i can restrict the system from copying the profit center maintained at the project definition level to the 2nd level WBS (which is copied from the template)?
Regards,
Gokul

Hi Mohamed,
Thanks for your response but i already checked that note and it seems that it doesn't cater to my requirement. Presently i am checking with my ABAPer if we can use some user exit and get this done which i think will require considerable amount of time. In case you have any other suggestions please suggest.
@ Abdul Khader : - I already tried all the possibilities using substitution. Would appreciate if you could suggest something else.
Regards,
Gokul

Warehouse 001 does not exist to copy from in our ERP system

Trying to create a new warehouse in warehouse management. Went to the class SCM630, they said to copy from warehouse 001. But we don't have warehouse 001 to copy from in our ECC 6.1. Where can we go to acquire that warehouse 001 setup?

Hi,
can u provide little more details
It will become easy to solve u r problem
1) when did u get this error ?
( While running appln thru Portal or Web aplln Designer or Query Designer)
2) In which System u have created this Web template ZWEB_TEMPLATE_001 (BI / CRM / SEM) ?
After this Q we will able to reach the root cause of pblm
Reward Points !!!
Thanks

G56 will not start install after format and copy from recovery usb

so i just replaced the hdd in this laptop running win7. i am trying to fix the imminent hdd failure message for one of my mother's friends. anywho... i created the usb flash (13.5gb) and then replaced the hdd. went into the bios and enabled usb floppy and moved it up in boot order.
the pc boots into recovery fine. it formats and copies the files over also. what it will not do is reboot into the install of windows. all it wants to do is reload the recovery. i have tried many different ways of getting this done and nothing seems to be working.
at first the floppy was first. now i have it second, after the hdd. i have pulled the usb after the format and copy. i have left it in.
i dont know what else to do. any help from yall would be a wonderful thing.
thanks,
patrick

Welcome to Apple Discussions!
Sounds like you are using the wrong restore disk to install Mac OS 9. The G5 came with its own restore disks to install Mac OS 9, and that version is 9.2.2. The restore disks for the G5 are labelled such.
If you purchased the G5 used from someone else, and they did not include the original disks, contact them for the disks. And if they lack the disks, ask them to call AppleCare and see if they can get the disks. If you lose the disks, and are the original owner of the machine as a new machine, call AppleCare and see if you can get the disks yourself.

Why is my Adobe Application Manager telling me it is not a genuine copy.

I've restarted my computer and the Application Manager keeps telling my program is not genuine while it is updating, and I downloaded it from my Creative Cloud account. I don't know what to do, because I have no control of the application because it keeps automatically updating.

Please download and install the latest Adobe Application Manager from the following link and this should fix your problem:
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Win : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Thanks,
Vikas

Linux dac 11g server can not start when copy from windows

when I install the dac 11g on windows7 64bit then copy it to Linux server 64bit , after the dac_env.sh and config.sh configuration , the serverclient.sh can launch , but when start the dac
server, there is a exception about the credentials :
Apr 1, 2013 10:41:07 AM com.siebel.analytics.etl.security.WalletFileUtils getMissingCredentialMessage
SEVERE: Credentials don't exist: map=oracle.dac.repository key=userCredEnc.
Apr 1, 2013 10:41:07 AM com.siebel.etl.engine.core.ETLUtils logException
SEVERE:
ANOMALY INFO::: Can't read credentials from default server db credentials file
MESSAGE:::Credentials don't exist!
Make sure the properly configured cwallet file is used.
EXCEPTION CLASS::: oracle.security.jps.JpsException
com.siebel.analytics.etl.security.WalletFileUtils.getEncryptedCredential(WalletFileUtils.java:136)
com.siebel.analytics.etl.security.WalletFileUtils.getCredential(WalletFileUtils.java:145)
com.siebel.analytics.etl.security.WalletFileUtils.getServerRepCredentials(WalletFileUtils.java:294)
com.siebel.etl.bootup.ApplicationManager.loadDBCredentials(ApplicationManager.java:102)
com.siebel.etl.bootup.ApplicationManager.initSysProps(ApplicationManager.java:82)
com.siebel.etl.bootup.ApplicationManager.getInstance(ApplicationManager.java:189)
com.siebel.etl.bootup.ApplicationManager.getInstance(ApplicationManager.java:199)
com.siebel.etl.bootup.ApplicationManager.lookup(ApplicationManager.java:269)
com.siebel.etl.net.QServer.setSpill(QServer.java:213)
com.siebel.etl.net.QServer.<init>(QServer.java:105)
com.siebel.etl.net.QServer.main(QServer.java:499)

RM， thanks !
I have try to use the serverSetupPrompt.sh set the db credentials , but I think the key length I input is not enough then failed , when use the client it prompt the key length issue so it make the db credentials setting up correct!

My 5th generation iPod touch is not loading music copied from cd's. Restore only temporarily works and backup erased them from the iPod (with tech support watching).

I have had my iPod touch for only 3 weeks and it keeps removing the audio files from cd's that I have ripped to my iTunes library whenever I sync it to my computer. I don't have an issue with purchased material through iTunes just music files from my cd's.
I am frustrated and here is why:
First issue I had was the day it was purchased. That was fixed with help from tech support. I had to restore it to the factory settings and it downloaded all the music just fine. However...
A week later I purchased some songs on iTunes and proceeded to sync my iPod to get the new songs on it. Well, a great purge began of the cd files for the first time. I had to again restore the iPod to factory settings, go through the whole process of setting up again, and it downloaded all my music. Another week goes by.....
I go to listen to my iPod yesterday at the gym and all the cd files are gone again. I haven't synced it in a week and I don't have it set to sync over the WiFi. But, amazingly and miraculously, the 3 songs I purchased appeared on the iPod without syncing at all. Strange, so I go online to chat with support and:
He says to restore the settings. I told him I was going to have to do it for a 3rd time in 3 weeks for the same issue? So we try doing a backup.
The backup didn't work and he got to watch on my screen the audio files listed as being on my iPod (all songs show but only purchase play mind you) go from the total to just the total of the one's purchased. I get an "oh my."
I am then told to uninstall iTunes and all related Apple software and that should fix it. If not I should contact them again.
Well, that didn't work so after work it's again having them attempt to help me "fix" my issue. This has to be a software issue with iTunes.
This is a ridiculous issue and shouldn't be so hard to fix.
Who can tell me how to fix this properly so I don't have to reset my iPod every few days or week if I buy something?

Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If still problem try on a another computer to help determine if computer or iPod problem.
The take action accordingly. If iPod then get Apple to exchange it at no cost.

I'm trying to install PSE but I get a error : not a genuine copy. how can I Solve it and complete the installation?

This is a purchased copy but I get an error saying the copy is not and the installation is terminated.
Please help...

download a valid copy and activate with your serial number.
Downloads available:
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I bought an HP IMedia 2.6Gig, was stolen in burgalry. Now pc says not genuine os from backup. Ideas?

I built a pc out of bits and pieces, and the thieves left my external drive with backup os and sys image on it. After much tinkering, Microsoft is now saying my os (win 7) is not genuine. How do I get the stolen pc flagged and my bodged up 3Gig dual core I made from bits i'd saved acknowleged as the genuine puter?
Also, can the original IMedia be traced so I can a) send police to recover it or b) send it a virus or summut to deny it to the thieves. I don't think sending a virus or whatever to my own computer would be illegal.
I think I might even have the original reciept lying around somewhere, and still have all the accompanying booklets and things.
Any help would be most appreciated. technical analysis of this bodged up machine follows:
I was in hospital earlier this year, and my flat got robbed while I was away. My computer was stolen but I had a backup on a removable harddrive. I built a new computer out of spare parts and re-installed my software. But now im being told that it's not a genuine copy, but it is. Whoever stole my computer is using it illegally. I bought the computer (Hewlett Packard 2.6Gig Quad core Imedia) from PC world in Colchester. I reported the theft to the police, but they didn't catch anybody. It looks like someone is still using my computer though, and I was hoping you might be able to help me transfer the genuine status to this computer and perhaps give me some advice as to how to locate my old one. I'd rather like it back, but if this is not possible i'd like to be able to trace it to an address so I send the police there. I don't think its fair that the thieves are using my genuine copy and my backup is being listed as non-genuine.
I have done a report on the system I built, which is:
Diagnostic Report (1.9.0019.0):
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6D409CF2-A883-4B09-9A65-7BD9C0A412EB}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6D409CF2-A883-4B09-9A65-7BD9C0A412EB}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1152468207-3594797296-414365017</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>945GZM-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FF IQ</Version><SMBIOSVersion major="2" minor="4"/><Date>20070307000000.000000+000</Date></BIOS><HWID>A6F23107018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>iQonIE</OEMID><OEMTableID>GENERIC1</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3012009
Installation ID: 007562469923390690588162702575559966024023628453990112
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Notification
Notification Reason: 0xC004F07C.
Remaining Windows rearm count: 3
Trusted time: 15/10/2012 20:15:30
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: PASS
Event Time Stamp: 10:15:2012 20:12
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: NAAAAAIAAgABAAEAAAADAAAAAgABAAEAJJQs+5TsWKqqdgbo/GXeSJ7CSc4xCvR51pOA1w==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC iQonIE GENERIC1
FACP iQonIE GENERIC1
HPET iQonIE GENERIC1
MCFG iQonIE GENERIC1
SLIC iQonIE GENERIC1
I would be very grateful if you could help me. I'm a sufferer of clinical depression and it was so bad I had to go into hospital for 5 months. Loosing my computer was really awful and although the police know who robbed me, they don't have any substantive evidence. If I could get this computer registered as the legitimate one, maybe the old one could be traced to an address using its IP or something. I think I might even have the original reciept somewhere from the PC world store in Stanway, Colchester from when I bought it. Can I get anything done to my stolen computer to make it inoperative if it can't be physically located?
Best wishes,
Mr L. J. Brodigan.

Sorry, but this is a peer-to-peer user support forum. HP maintains no official presence on the forum. There is no way to trace your stolen computer. Please file a claim with your insurance agent or company for the loss. They will require a copy of the police report.
The reason your OS is invalid is because it is tied to the motherboard in your stolen computer. The HP OEM Windows OS requires information in HP motherboard to cause the OS to activate. This is the way the OEM licenses works. The only proper way to correct this issue is to purchase a new copy of Windows.
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

I have installed IOS 7 in my 4S but still when i connect it to itunes i am not able to copy music from my Itunes to my Phone any idea why? can some one help me with this. I am using Mac book Pro.

Hi All,
Issue 1:
I have installed IOS 7 in my 4s and when i connect it to my Mac itunes it detects my phone but i am not able to copy from the itunes version 11.1 (126).
can some one check why i am not able to transfer pics or music from my Mac to iPhone 4s and can let me know on this please.
Issue 2:
And to all my apps i am not getting automatic pop up when i receive a message, It says "Please connect to itunes to use push Notification" can some one say how to go about his.
Issue 3:
when i try to launch my facetime from my phone.After entering my user name and password it not launching my Facetime or imessage. dont know whats the reason, I am not able to use both Facetime and imessage from my iphone 4s.
Looking forward for your reply.
reagrds
sathish

I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help.

Why do colors slightly change when copying from Illustrator to Photoshop?

I want to copy a object from Illustrator and paste it into a Photoshop document with the same color mode and profile.
When I use the Eyedropper Tool on the pasted object in Photoshop the color seems to be slightly off.
Both the Illustrator and the Photoshop document have their Color Mode set to RGB
Both Applications are using synchronized color settings.
This also happens when the object is dragged or Placed. It does not happen when copying from Photoshop to Illustrator.
Could there be a problem with my color management settings? What actually happens to the color information, when it is copied from one application to another?
Thanks for any help.

Why the heck are people still using these nonsensical hexadecimal HTML numbers?
Since some decades we got used to describe RGB values by decimal numbers 0...255.
Both your value sets are practically the same, but how they were converted from one
to the other, that requires an investigation, how Adobe workflows are distributed
between California and Bangalore.
Best regards --Gernot Hoffmann

Bug? - Spaces missing when copying from Adobe Reader

I have found that when attempting to copy text from some documents (in Adobe Reader)on IOS, to paste into a writer program, that all the spaces are missing.
There is not aproblem with the same document / Adobe reader on my Windows PC.
There was also not a problem copying from the same document using another reader (ios FileBrowser native reader), then pasting.
I quick Google found that I was not alone...
https://groups.google.com/forum/#!msg/plaintext/2Bs49s1K9_o/KTwelaiqEIsJ
This link lays out the issue, not common to all IOS PDF readers, with a solution: use another reader.
Is there a solution for this in Adobe Reader, or how can it be reported to Adobe?

There are no spaces there. That is not how pdf files are constructed. HOWEVER, on PCs and Macs, the applications are smart enough to figure that spaces should be inserted into the text being copied. The iOS app is not smart enough to figure out on certain pdfs that it should insert spaces on copying from those problemsome pdfs. Adobe does have a feature request/bug reporting form where you can report the problem:
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Landed Cost - copy from Good Received PO

Dear Experts,
I have Created a AP/Reserve Invoice and already done its Good Received PO. Unfortunately, the item prices for all the items were wrong. (Thank GOD i have not done the Landed Costs ).
I tried to Copy the Good Received PO to AP Credit Memo, but this option was not available, and was not also able to copy to Goods Return for the same.
I tried the Vice Versa, i.e. went to the Goods Return and "copy from" but i did not find the Good Received PO for that supplier. I also went to the AP Credit Memo and tried "copy from" Good Received PO, but this option did not have the "copy from" Good Received PO in the list.
I came across an alternative solution which was to create Goods Return and then Copy that to AP Credit Memo. I have already done this.
Unfortunately, when i go to Landed Costs and select "copy from" Good Received PO, the OLD (and wrong) Good Received PO also appears in the list. I tried to reconcile the BP in the BP->Internal Reconciliation->Reconciliation, but still the Good Received PO appears in the Landed Costs "copy from" list.
Is there a way in Landed Costs "copy from" Good Received PO i can have the already reconciled BP's Good Received PO not appear in the list?
Any help will be highly appreciated.
Thank you.
regards,
Feroz Dosani.

Dear Dosani,
Firstly, it is normal that you cannot create an ap Credit Note directly from the GRPO. When the user needs to revert a GRPO s/he needs to close it with a Goods Return.
Secondly, what we have to establish now is why you cannot create a goods return PO based on the GRPO even if the GRPO is still open.
Do you receive any error messages? Is the option G. Return grayed out?
Please, give us some more information and we will try to help.
Thank you.
Marcella Rivi
SAP Business One Forums Team

Vista not a genuine copy from recovery

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