Vista problems with iPod reset utility

I can't even run the installation program. I keep getting a message saying that "iPod Reset Utility requires that your computer is running Windows 2000 or Windows XP".
My OS is Windows Vista. Anyone have any solutions? Many thanks...

LeeGalaxy,
The minimum system requirements for the utility are as stated in KB 305204
http://docs.info.apple.com/article.html?artnum=305204
System Requirements
- Windows 2000 with Service Pack 4, Windows XP with Service Pack 2**
**iPod Reset Utility 1.0 is not supported for use with Windows Vista.
That said, some have had success, in using iTunes with Vista.
However, this article lists some important information on that configuration:
http://docs.info.apple.com/article.html?artnum=305042
And you may be able to use iTunes to setup your iPod. Have you tried that?
Or were you attempting to use the iPod Reset Utility, as described in KB 305204, to solve one of these symptoms:
- iPod will not play music, and cannot be restored using iTunes.
- iPod is not recognized by iTunes, but is visible in My Computer or in Device Manager on a Windows PC, or in Apple System Profiler on a Mac.
- iPod shuffle (1st Generation) is identified as a device in "Recovery mode."
- iPod shuffle (2nd Generation) is identified as a "USB DFU device."
If not, you may find this helpful:
Restoring iPod shuffle to factory settings
http://docs.info.apple.com/article.html?artnum=300701
Just to confirm, it is my understanding you have the iPod shuffle (First Generation), correct?
Hope this helps,
Generik
Dual 2.3 GHz PowerPC G5 Mac OS X (10.4.8)

Similar Messages

No reaction with ipod reset utility

ive tried to reset my shuffle 2nd gen with the ipod reset utility but it cant find my ipod
it simply does not appear anywhere !
is my ipod total damaged ?
there is no water or any sign of a fall or any damage !
what can i do ?

LeeGalaxy,
The minimum system requirements for the utility are as stated in KB 305204
http://docs.info.apple.com/article.html?artnum=305204
System Requirements
- Windows 2000 with Service Pack 4, Windows XP with Service Pack 2**
**iPod Reset Utility 1.0 is not supported for use with Windows Vista.
That said, some have had success, in using iTunes with Vista.
However, this article lists some important information on that configuration:
http://docs.info.apple.com/article.html?artnum=305042
And you may be able to use iTunes to setup your iPod. Have you tried that?
Or were you attempting to use the iPod Reset Utility, as described in KB 305204, to solve one of these symptoms:
- iPod will not play music, and cannot be restored using iTunes.
- iPod is not recognized by iTunes, but is visible in My Computer or in Device Manager on a Windows PC, or in Apple System Profiler on a Mac.
- iPod shuffle (1st Generation) is identified as a device in "Recovery mode."
- iPod shuffle (2nd Generation) is identified as a "USB DFU device."
If not, you may find this helpful:
Restoring iPod shuffle to factory settings
http://docs.info.apple.com/article.html?artnum=300701
Just to confirm, it is my understanding you have the iPod shuffle (First Generation), correct?
Hope this helps,
Generik
Dual 2.3 GHz PowerPC G5 Mac OS X (10.4.8)

Vista Problems with iPod

I upgraded to Windows Vista Ultimate. I also upgraded to the most recent version of iTunes 7.1.1.5. When I plug my iPod in, Vista says it needs the iPod driver. Driver never loads and finally terminates. iTunes never recognizes iPod. Any ideas?

There are several threads discussing this problem in this forum but here is a link to the article that Apple has released in regards to Vista.
Article 305042
Good luck!
CK

IPod reset utility ( not compatible )

Pls help me with this... my operating system is windows vista, itunes cannot able to read my ipod, it said that i have to reset it with "ipod reset utility" but it is not compatible with my O.S.

well the only problem with that is that
everyone i know use vista -.-

Ipod reset utility

My iPod Shuffle (2nd Gen) needs a reset. iTunes won't recognize it and gives me: "iTunes cannot recognize this iPod at this time. You must restore the iPod with iPod reset utility before it can be used with iTunes." So I downloaded the installer for the iPod reset utility and ran it, only to discover that the installer is for 32bit operating systems, and I am running 64bit Vista. Anyone know of a 64bit iPod reset utility? Or am I S.O.L.?
Message was edited by: brianroan
Ok, so I just re-read the literature for the iPod reset utility and noticed this: "**iPod Reset Utility is not supported for use with Windows Vista." So maybe it doesn't matter if I'm running 32 or 64 bit...I'm operating Vista so I guess there's no way to reset my shuffle, unless I can find a friend who still runs Win XP. I'm open to any other suggestions though...
Message was edited by: brianroan

Have you tried the iPod Reset Utlitly at a Windows XP computer?
I had some problems with it on a Windows Vista PC ...

IPod shuffle 2nd gen not recognized in Mac either Finder or iTunes (but is detected and works perfectly fine on Windows)... i tried using iPod Reset Utility, but no luck...

i've been working on this for the past few days, and still no luck... iPod Shuffle 2nd generation (i know it's old).... not detected in my home MacBook... but works perfectly fine on Windows....
i tried using iPod Reset Utility, soooo many times... and i only had twice the luck of having it formatted... but even though it is formatted, it still isn't recognized in iTunes or even in Finder.... other than the 2 times of having it formatted using iPod Reset Utility, i had seen all the reuslts, like: Error ressetting the ipod blah blah: iPod has been reset, keep plugged in, until reset is completed blah blah: iPod has been reset, unplug and replug your iPod blah blah... etc, i have seen all the possible effects of iPod Reset Utility, but still no luck getting it recognized in iTunes or Finder....
and then , i tried connecting it to a windows computer (but i didn't restore it from there, and just ejected it from windows iTunes), after ejecting it from windows, and then connecting it to Mac, it worked miraculuosly.... perfectly synced and able to put music and listen to them... ejected iPod... after a few minutes, i wanted to add some other music, but when i connected it again, Bam!!!! not working again... even after connecting to windows, it didn't work anymore... guess the magic trick has been doomed...
i badly need help... puhlease... (^_^)

Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

Cant run ipod reset utility

I have been having some issue with my new first generation ipod shuffle; i was advised to reset it but it has continually failed. i have gone through the whole updating software, trying different usb ports, reinstalling itunes, restarting computer, etc and nothing is working. i am trying to use the ipod reset utility for my version but i cant even run the program i get an error message saying i need a 32 bit version of windows. i have windows 7 the most updated version currently so i dont really know what thats about. the ipod is new to me but its an old, used version so the warranty is most certaintly up; in short i have no clue where to go from here.

Have you tried the iPod Reset Utlitly at a Windows XP computer?
I had some problems with it on a Windows Vista PC ...

Only adds music after 'Ipod Reset Utility' - No choice in what is selected

Hey all,
To add to the masses of problems.
On my second Shuffle 2gig (replaced first one because of this problem)
I can only add music to it after using the ipod reset utility.
When going back into iTunes it works fine, except for the fact I have no say in what goes on nor what order.
If I want to add or delete music afterwards I get the infamous "Cannot sync 'Ipods name' as required disc cannot be found"
I've tried everything on the forum, except for unplugging mouse as I don't have it plugged into a USB port.
I've tried the ipod on all ports available.
It's starting to get extremely tedious.
Thanks a bunch

OK, did the SMU resets- more then once because the first time I plugged everything back in and the iPod reset didn't work; an additional time,with nothing but the iPod plugged in, it seems to have worked. I say seems because it's blinking orange and I'm worried about unmounting/disconnecting it to try to play it- the last time I thought I had fixed it, it was doing this...
Oh, and I'm running 1.0.3 software- thankfully,I had kept the old reset software...
I'm going to wait a bit and see if the blinking stops. Maybe it's just recharging, but I've barely played it, so it seems unlikely it needs much, if any charging.
Not to be looking a gift horse in the mouth, but since the first reset, including after the two subsequent resets, the fan has become noisy- isn't this supposed to stop a noisy fan, not make it noisy?
oy.
Message was edited by: weblizard

Problems with iPod Shuffle: nobody sees it after format

I have a 2nd generation iPod Shuffle, and it worked alright for a month.
However, I noticed an empty 0 bytes mp3 file I could not delete with either Windows or iTunes, and decided to format the device. Being foolish enough to do so, I formatted it via Windows to FAT, and then it synchronized with iTunes library OK (I did not reset or restore it with iTunes) But after I copied some music (about 600Mb) there and disconnected it from my PC, it wouldn't work.
The green light near the on/off button is on, but the light on the other side is not glowing.
I tried to connect it to my PC again, but neither iTunes (version 7.0.2, however I doubt it matters) nor Windows XP sees it. I downloaded the iPod Reset Utility, but it doesnt see the iPod either.
I don't know what to do to bring it to life again.

I have similar problems. I formatted mine under FAT32 with Windows' disk management mmc. Then i restored it with ipod shuffle's restore utility. after that I plugged it back in, itunes recognized a new ipod, prompted me for a new name with an option for "autofill".
I first unchecked autofill, and tried to manually drag files over to my shuffle, but it fails to complete the sync process. then I tried changing its options under itune's Settings panel for my shuffle, it fails to sync too.
so then i reformatted it in FAT32, restored it with the utility program. i opened itunes, typed in a new ipod name and CHECKED autofill. this time it completes the autofill on its first recognition phase, i could even listen to the song after i disconnected it from my PC. but when i reconnect it again, itunes can't sync with my ipod just as the previous try.
I also tried enabling Disc Mode, but unfortunately my itunes is unable to sync with ipod, so the option was never enabled...
Please Help!

My computer is not recognizing my ipod shuffle. The computer says to use the ipod reset utility. When I tried doing this it told me that it was for a 32 bit version which I obviously do not have. My computer is only a few months old. What do I do now?

My computer is not recognizing my ipod shuffle. The computer says to use the ipod reset utility. When I did that it came up with another message that it was only good for a 32 bit version. I guess I do not have a 32 bit version. I just purchased my computer a few months ago and it uses the windows 7 operating system. What do I do now?

Not sure if this helps:-
The music files, were they bought from your iTunes account or did someone gift them to you after buying from the iTunes account? If they are yours you can download them again if you clear or de-authorise the ipod, it has to be done by whoever gave you the ipod to do this (the registered owner). If they were bought for you on another itunes account I don't think Apple let you use them as they are copyrighted and they don't belong to you, they belong to the person who bought them. If the music files where ripped from music cd's then click and drag them to a new folder on your desktop and have the person who gave you the ipod to de-authorise and unregister it. Then you re register it and put your files back from your desktop folder in your iTunes folder and synch. Hopefully that would work. Any files which you did not buy, I would not know how get around this, best bet is to take it to you nearest Apple Store and explain that they were gifted to you and ask how you can use them. The best way to gift music files is to buy the gift tokens and give these. Hope above helps.

After 5 R's and Ipod reset utility, what next?

Nothing has worked so far to make my 1-gen iPod operable. (It has worked fine in the past.) I get a blinking orange light when it is plugged in to a usb port.
It shows up in System Profiler but not in ITunes or on my desktop.
The iPod Reset Utility either crashes when I run it or tells me I have "two iPods" attached to my computer, and that I should remove one. I do not have two iPods attached to my computer.
Thoughts on next steps?

There are several different things to consider here:
a) Disk Utility will only see your iPS when and if it's present as a mounted volume. Yours isn't mounting, it won't be seen. The fact that it's seen in the Profiles really doesn't mean anything at all.
b) Disk Repair won't really do anything at all to a Shuffle.
c) Re-formatting should NOT be done in your case. The only case when it's ever called for is a few cases where Windoze users have inadvisedly followed their own OS prompts to 'help out' by formatting this new drive that's suddenly popped up on their system. Even in those cases the Reset Utility will do the same thing and, beyond that, we're back to (a) above: If your iPS can be seen by Finder and Disk Utility then it can also be seen by the Reset Utility.
d) You need to get to the stage where you can reliably open and use the iPod Shuffle Reset Utility. You might have to d/l a fresh copy of it, you might have to Repair Permissions, you might only have to log out to a Restart. What you DO have to do is to get it so that it will open and run.
e) Once you do that, you have to make sure that you're exactly, exactly, following the instructions for its use. Severe cases absolutely require that it be run from a clean, fresh system start with nothing else at all going on, that it be given enough time to work, and that more than one run might be required.

Shuffle 2g and iPod Reset Utility

I recently was unable to get my Shuffle 2nd gen to connect to my Mac ( SnowLeopard ) and iTunes 9. It kept giving me an error.
Running through the Support section for the Shuffle 2g I came across a link for the "iPod Reset Utility" found here.
I downloaded and installed it. Connected my Shuffle ( note it would only work when connected directly to my Mini through one of the rear USB plug-ins ) it read and identified my Shuffle and I reset the unit.
All is working GREAT as of now. Installing music via iTunes.

There are several different things to consider here:
a) Disk Utility will only see your iPS when and if it's present as a mounted volume. Yours isn't mounting, it won't be seen. The fact that it's seen in the Profiles really doesn't mean anything at all.
b) Disk Repair won't really do anything at all to a Shuffle.
c) Re-formatting should NOT be done in your case. The only case when it's ever called for is a few cases where Windoze users have inadvisedly followed their own OS prompts to 'help out' by formatting this new drive that's suddenly popped up on their system. Even in those cases the Reset Utility will do the same thing and, beyond that, we're back to (a) above: If your iPS can be seen by Finder and Disk Utility then it can also be seen by the Reset Utility.
d) You need to get to the stage where you can reliably open and use the iPod Shuffle Reset Utility. You might have to d/l a fresh copy of it, you might have to Repair Permissions, you might only have to log out to a Restart. What you DO have to do is to get it so that it will open and run.
e) Once you do that, you have to make sure that you're exactly, exactly, following the instructions for its use. Severe cases absolutely require that it be run from a clean, fresh system start with nothing else at all going on, that it be given enough time to work, and that more than one run might be required.

Problem with HP Printer Utility and Mac OSX 10.5.4

I have a problem with HP printer Utility. When a standard user adds a new paper profile HP Printer Utility asks to type an administrator's name and password to allow HP printer Utility to make changes. Is it possible to avoid this? Otherwise I have to give admin rights to every user because they have to be able to add new papers. HP printer Utility sharing and permisssions are set to read and write to everyone.
HP designjet Z3200
MacOSX 10.5.4 (Mac pro intel)
HP printer utility 3.6.0.

Just found an email HP Support sent to me back in January 2008, about this issue
"Hello Hunter,
Thank you for contacting HP Total Care.
There currently is not proper driver for 10.5, so it is surprising that the printer is printing correctly on your Mac from any application.
Your issue cannot be resolved until the 10.5 driver is developed and released.
To sign up for an update as soon as it is available ...click on the link below:
HP's subscriber's choice is a free service where you can select to receive timely email notifications ranging from software and driver updates to creative ways to do more with your HP products.
http://h71036.www7.hp.com/hho/html/3618-0-0-225-121.html
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Dave
HP Total Care"
I just sent them an email today on any updates regarding a release date on the Leopard driver for P1005, i'll post any info i receive.

Problems with ipod connection.

Problems with ipod connection.
I have problems to connect my ipod to computer windows 7.
When I connect I get the following error:
"We encountered an ipod, but could not be identified correctly. Disconnect and reconnect the ipod and try again."
And it recognizes the ipod when trying to go play music or videos make me the following error:
"Error while trying to copy on disk. The device is not connected."
I've uninstalled all apple applications and re-installing, as I formatted the ipod and continues to set the same error.
What else can I do?

Hello,
While your symptoms don't exactly match the descriotion, this article may be usefull in discovering if there is a setting on your computer that is causing this to happen.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
-Griff W.

Problems with Ipod Touch

Problems with iPod Touch.
Hi, I bought an ipod touch in Colombia a couple of months ago but lost the invoice, I tried using it but everytime I connect the iPod to the computer, it restarts over and over again, I've tried all the recommendations show in the Apple support site, but no method has proved the question is, I can take this ipod to a Mac store in the U.S. for repair or change.
I live in Venezuela, there is some Apple store in my country where I can take it.
Thanks in advance for your quick response

You should be able to go to the USA for warrantee service. If you purchased at an Apple store you should be able to go to your account in iTunes and see the purchase. I am confused by your statement:
"I live in Venezuela, there is some Apple store in my country where I can take it."
If you go to the Venezuela apple website you can see if/where there are Apple stores.

Vista problems with iPod reset utility

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