Visual administrator access problem

I'm trying to access the Visual Admin. I created an user with the SAP_J2EE_role, I'm able to access the sap GUI but not the Visual administrator.
ERror is: User authentication failed.
Thanks all,
Vito

Try this steps
C:\usr\sap\J2E\JC01\j2ee\configtool->configtool.bat->open it
1. Click on Secure store
2. Right you will find :
admin/password/J2E->retype your admin passowrd which you gave during installation=>SAVE properly
Restart the server and try login visual admin
Regards
Suresh

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