Visual Voice Mail not working with Telcel

I have 2 cell phones with Telcel in Mexico, one iPhone 4 (company) and an iPhone 5S (personal)
On the company phone, Visual Voice mail works perfectly. But for almost a year I've been trying to get Telcel to fix it on my iPhone 5S with absolutely no success.
They've reset my Voice Mail service on their end several times.
They've told me I'm crazy and that the automated recording I get when pressing on Voice Mail is the correct service.
They've told me they need to take my phone to a service lot and mess with it
They've told me I need to fully reset the phone and delete everything on it for it to work
One Rep even said that I needed the most expensive Premium VIP phone plan for it to work...
It's amazing that the biggest carrier in Mexico has absolutely no training for their reps, or customer care and support technicians regarding iPhones, and scpecifically about this issue...
About a month ago  the red indicator for new messages turned on, and I've done EVERYTHING and it still stays on, reset the phone, reset network settings, have the carrier reset the voice mail service, used a carrier provided app to reset the service myself (it does disable an enable), upgraded to iOS 8, setup as a new phone, still the same issue.
Is there something Apple can do to enforce a minimum level of support from their business partners? If Visual Voice Mail did not work on my company phone... I would have no reason to complain, but its amazing that when I show both phones to the technicians with the different VM experience... they look at them like they are Moon Rocks, Asteroids, or a piece of God in my hands...  Frustrating not being able to get an answer from the carrier after almost a year...

Well I guess we have to write in english although we are from mexico and speak spanish, so I have the very same problem but mine started not log ago when I upgraded to an iPhone 6 Plus, VVM worked fine then the red bubble appeared in the phone icon, I have gone several times and just like you say the reps know nothing, they have activated over and over, reset VVM, I have turned off and on my phone, actually it's 2 phones we have with the same problem.
I just performed what pakoriv said and at least the red bubble went away but when i tap VVM it still calls *86 in both phones, the second one it's an upgrade from an LG phone so I understand if VMM does't work right away, but the first phone (or line) has been used with iphone since day 1.
I'll let you know if pakoriv method causes another effect later on my phone.

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