Visual Voicemail Issue

I have been having a problem for at least almost 2 months with setting a new visual voicemail greeting. Everytime I go to the greeting part it says retrieving and it has been stuck in that part for a month. The latest update I got didn't do anything. I have T-Mobile as a carrier and they told me this was an issue on your guy's? Some info or help would be gladly appreciated. Thanks

Use one of the methods in this kbase article to reset your visual voicemail:
http://www.wireless.att.com/support/knowledgeBase.do?content=KB81229.html

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Visual Voicemail Issues still

My visual voicemail went down on Friday, like most peoples. I have tried to call in to get help and fix it, but because I do not have access to another phone, because of my schedule and how busy I am they can't help me. I can't get to a Verizon store for the same reason.
When I try to log in to Visual Voicemail it says my mailbox isn't set up for it. Do I want to start the provisioning process? I say yes and then I get, your profile is being updated. I have visual voicemail on my account.
Help, how do I fix this problem.

It seems there is an error on your device. I would perform a factory reset then re-install the visual voicemail and re-setup your account. The instructions for the reset are listed below:
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
Press HOME
> MENU,
then tap Settings.
Scroll down the screen,
and then tap Privacy
> Factory data reset.
On the Factory data reset screen,
tap Reset phone,
and then tap Erase everything.
Hope this helps.

Voicemail issue recently,,, anyone else experience this??

ok,,, so over the last week this is what i notice: when someone calls and leaves a VM, it takes up to 1 hr before the voicemail shows up on my phone!!!
i can see the missed call time,,, and then an hr later , the VM will show up..
i am wondering if this just an AT&T issue,,, but any help is appreciated!!

chadds,
Visual Voicemail is downloaded via EDGE. How long it takes to download the message can vary upon a lot of factors. Some of those factors include - phone usage (in many areas EDGE is disabled while speaking on the phone), other EDGE usage (downloading, web based IM client that is continously refreshing), the length of the message (will affect file size), speed of your EDGe connection. Speed can vary depending on congestion as well as signal strength.
Hope this helps,
Nathan C.

Voicemail issue since changing network (UK)

Hi,
I've recently changed networks from o2 to Three. I had my iPhone unlocked from o2 and started using my SIM 600 card that i purchased in a Three store.
Initially i had no issue until i was left a voicemail. I soon realised that Three don't offer the visual voicemail facility, however this isn't the issue. On checking my voicemail and deleting it; i've now found that i constantly have the red dot icon (blank) over the voicemail tab on my "phone" app.
I've checked my voicemails and have the reply fromt he voicemail stating "you have no new messages." There is no facility to check to see if there are saved messages so i can delete them, so i presume i have none. I receive the standard text message stating i have voicemail when i reboot the phone, even though i have no voicemail on checking! I've also found that when i check, my iPhone keeps checking for email and also for App updates when i have Email set to Manual (not pushed or fetched) and i certainly ain't hit the App Store!
I've spoken to Three who said that there isn't an issue with the voicemail settings as its working however the technical customer advisor asked me to wait whilst he checked to see if there was anything else he could do to help me. On coming back he said that the tech department are investigating a potential issue to identify whether its a fault on the iPhone side or if its a fault on the Three side. My iPhone was working perfectly well with o2 and on removing the Three sim, and replacing it with another sim it worked perfectly well so i assume its Three's issue which is what i told him.
I've tried a soft reset, i've tried a full restore - setting it up as a new phone or with a backup, still remains. I've tried calling and leaving a voicemail to see if i can flush the system, but nothing. My colleague at work is on Three with the same iPhone, same iOS update etc etc and she doesn't have the issue so I'm bemused.
I read somewhere it could have something to do with the micro sim being an old and outdated sim - could this be the case?
I'm looking for people's help as i'm heading to the Three store on Saturday to request a new micro sim so wanting some bullets to fire when i get there...
If anyone can help, i'd be sincerely grateful!
Cheers
Paul

Just as an update before i close the topic off...
Went into the Three store today and explained the situation to the same guy who sorted the contract out for me. He said he'd never come across it before and couldn't understand why it was happening.
I chanced my arm a little and although it was more or less the whole truth i'd bent the truth a little about the customer services number who didn't have a clue anyway and said that i'd done a bit digging on the internet and mentioned about the micro sim being outdated or something similar. He then offered to try it to sort the issue out, gave me a new micro sim and transferred my details over...got home and swapped the micro sims over.
Voila, icon vanished and no issues thus far...on looking a little closer on the packaging that the micro sim comes with, the initial one i had was from Aug 2011, the newer one was from October 2011 so it may be possible that the post i'd found from googling the issue was correct.
If the issue arises again i'll add to the topic, however so far so good - so i hope that others who may have this issue see this and try the above!
Cheers

IPhone 4: No 3G, edge or visual voicemail

Hi,
My iPhone 4 has no 3G, edge or visual voicemail. I can only get on the internet using my wifi.
I've tried:
resetting network settings
latest ios updates
creating a backup, then deleting file '8218978e4ab0a48035bb92653145a6be872ea858' from the backup folder and restoring (as suggested in a macrumors forum)
The internet tethering is constantly searching and never stops which I believe may be decreasing battery life.
This is my second iPhone 4, my previous one had the same problem and was subsequently replaced by O2.
I can only presume it could be my sim, but is that likely?
I've read other people have had these issues, but not all simultaneously.
Am I alone here, is there a fix????
Thanks for any help in advance

Went to Apple Store for help with this problem. They tested with one of their SIM cards and there was no problem with the network. Therefore, I was told this is a problem for AT&T to resolve having to do with activation. Called AT&T. Turns out that when my phone was activated, they cut off my data plan entirely instead of continuing it. After some discussion with AT&T support, they gave me back my data plan. I re-booted the phone, and everything is fine. I am happy. Everything is working on my new phone. Hope I love it now.

IPhone 4: Visual Voicemail asks to be 'set up now' after each reboot

Hello everyone,
Here is my recurring problem:
Every time I turn my iPhone 4 off and back on, the visual voicemail asks to be set up again (when I've done it over 10 times now!). I tried resetting the network settings, taking out the SIM, and even called my phone company. They said that the issue is from Apple and has nothing to do with cell phone reception or what not... They said they have gotten a lot of calls with this issue?
I am not sure if anyone else is having this problem...?
How do I fix this so I don't need to reset my voicemail everytime I reboot?!?!
Thank you in advance.
Message was edited by: bumblebumble

The fix:
Okay, I spoke with Apple Customer Support, and this is the detailed fix for the constant visual voicemail re-set after rebooting the iPhone (4). A warning though, it's going to use up a lot of your time!
1. Make sure that you've synched your iPhone, and have a computer back up (which includes all of your contacts, apps, email, photos, etc. - EVERYTHING.
2. Reset your iPhone 4 back to the factory default (this erases EVERYTHING from your iPhone). This is the "Restore" option found on the "Summary" tab in iTunes when your iPhone 4 is selected.
3. After step 2 is complete, when you are given the option to restore the iPhone either from a back-up, or start as a new iPhone, choose the new iPhone option (it's possible that your back-up has a "corruption" which lead to this problem).
4. Re-synch, and re-add all of your apps, movies, books, and photos, etc. You will have to redo any folders that you may have made (pain!).
5. You may have to update the phone's carrier settings (remember when you first got the phone?), by pressing a prompt on the phone if it tells you that a carrier update is available (download the update). The phone will also prompt you with the fact that it's now registered (with your carrier). This only takes a second (the shortest part of the whole process). Your visual voice mail should work. Your greeting may be set to "default", but if you choose "custom", your greeting should be there (push "play" to make sure). If not, then record a new one. My greeting was still there, and I didn't have to re-enter my password. All of my old messages were still there, too. Success!
6. You'll have to re-enter your wi-fi password in order to re-enable wi-fi.
7. You're done. It works. I've tested it, by restarting (re-booting) the iPhone 4 several times.
8. Go to bed, because it's late!
You're welcome!
-Mark.

Visual Voicemail not working on iPhone 4, iOS 7.0.2

Before I get into the specifics, I want to say YES, I already called AT&T about this. Their Tier 2 support guy couldn't resolve it so it's been elevated to a support ticket and I'm waiting for a reply. I'd just like to know if there's anything I can try on my end, or if there's any telltale sign of a defective unit.
The phone: iPhone 4, 8GB, AT&T. 2 years old, off-contract. Unlocked. iOS 7.0.2
We just got back from a European trip and the visual voicemail on my wife's iPhone 4 is not working. Before we left, I unlocked it via iTunes and updated to iOS 7. I didn't want to upate the OS but iTunes was not giving me a choice, despite trying the various options to keep it on iOS 6 (believe me, I tried). Anyway, in Sweden I bought prepay SIM cards for our phones and used those on the whole trip, swapping the ATT sims back in once we got home. We both had issues with our voicemail after that, with repeated prompts for our password and having to go to AT&T to reset it and all that bizness. My 4S is working fine now, her 4 is not.
She knew she had at least 3 voicemails while we were gone but they were not showing up. Last night I checked for a carrier update, then set the iPhone to update to 7.0.2 while we slept; woke up to find the update had FAILED and the iPhone seemed bricked. After updating iTunes and repairing permissions, finally got the phone back up and updated, with a long restore from backup with apps and music. Still no new voicemails. I 'Reset Network Settings' to no avail, after working through all the steps in the Apple Knowledgebase article. So I called AT&T. The first tech did several things (on/off. more Network Settings resets) and the old voicemails did show up -- but no NEW ones would pop up when she made test calls. The tier 2 guy did some resets on their end, still no joy on showing new voicemails. As a last-ditch effort, he reset the entire voicemail account for that phone. Now visual voicemail is completely GONE. Pressing the button just calls voicemail and prompts you for the password. New voicemails are in the system, but there's no prompt on the phone that you even have one, you have to call.
SO... anyone else have this issue? The AT&T guy seemed to be at the end of his rope and had nothing left to try on his end. He thought it was a hardware issue, though everything was working fine before I a) upgraded to 7 and b) swapped SIM cards. Is there ANYTHING ELSE I can try on my end to see if its an issue with the iPhone versus an AT&T problem?
TIA,
JVK

Generally, when going out of the country and using a foreign SIM, carrier files can be changed. Go to Settings>General>About>and look at Carrier? What does it say? You may have to perform a restore. You can try a restore from a backup, that would reinstall the iOS, and would provide the latest AT&T carrier file as well. See if this will fix the problem.

BUG: Verizon iPhone Visual Voicemail Not Working with Ported Number

I ported my number from ATT to Verizon with the new iPhone 5.
Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.
I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.
Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.
What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???

I found that this was an issue (when I setup my iPhone 5) was solved when I went in and reset the network settings.
It seems that somehow the provider network settings weren't quite right:
Settings -> General -> Reset -> Reset Network Settings
After resetting the network settings, everything just worked again.
Perhaps the same thing can correct the issue for you as well. (worth a shot)

Version 6.0 Bundle 2426 does not work with Sprint Visual VoiceMail

I updated to the latest Sprint Bundle a few days ago and after the update Visual VoiceMail has become quite problematic to keep working. I regularly have to reboot my BB to play messages. The only temporary solution is to call my VM system, but the Visual VM system stinks compared to the old Sprint VoiceMail system, as messages are not kept longer than a week, and a third of the features are gone. I have looked and even called both Sprint and BB tech support and both are clueless. Sprint sent me updates to my phone via the network, asked me to remove the battery, ran the update profile and update PRL options in the mobile options screen, etc.. My next step is to take it into the Sprint repair center and have them downgrade the OS or do whatever they need to do. The previous Sprint build worked just fine with Visual VoiceMail so not sure what the problem is. Is anyone else experiencing this bug and how did you fix it? I am more limited as I am on a Mac. I wish I would have kept the latest build, as I unfortunately deleted it to save space (last time I will ever do that).
John

Okay. For everyone who upgraded, download RIM's Version 6.0 build 1609 to your desktop computer. Open it and install it to your PC Go into Blackberry Desktop and it will recognize there is a new OS on your PC for your handset. Back up ALL of your contacts, messages, or pictures you have before doing this. Now, install the OLD bundle 1609 back onto the handset. This could take up to 10 minutes. After that, go to your 'Manage Connections" screen, hit "Mobile Network", then hit your BB button and select "Update Profile" then "Update PRL". This will re-provision your handset with the network. Call your VM system through the VVM app on the handset and it will re-connect it. The issue with taking it to a sprint store or doing a "Data Wipe" is that it DOESN'T remove the new build, it only wipes everything, but KEEPS the new build. You have to MANUALLY un-install it and downgrade to get the old command sub-structure back for VVM. Hope this helps, done it 22 times with other phones already.

Visual Voicemail Problems

Back when we were able to download the visual voicemail on our phones, I followed the steps it said, which including restoring my phone. I did that but I had the problem where people would leave me voicemails and it would not show up. The only way I would know if their was voicemails was by holding down 1 and checking it that way. I hadnt resolved the issue. And now last night I had downloaded the new iso4 software and it is all installed correctly I thot, but when I try access my visual voicemail it says "voicemail unavailable - could not authorize access". If I got into my settings and change voicemail password it does the same thing. Why am I getting this message? I am confuzed. Please help.

If your not getting your Visual VM just delete all of your old voicemails, then clear the deleted list and all of your voicemails will pop up in Visual VM again.
I still have no idea how Apple & AT&T dont QA test all of the new software updates and would believe its due to Apples insistence to launch new software on an archais system

Visual Voicemail Broken?

My visual voicemail seems to be broken. I'm currently running 4.0.1 on my phone and I originally noticed this problem after upgrading to 4.0. I found out something was wrong because the other night I switched my phone to Airplane mode and a red dot appeared on the phone saying that Visual Voicemail was not available. So I held down the 1 on my keypad and called my voicemail. Turns out I had voicemail messages ranging from a few days prior to a couple weeks ago. I had no idea any of these were there and if it wasn't for the red dot coming up after switching to Airplane mode I'm convinced I still wouldn't know I had unheard voicemails. I've tried numerous things including holding down the buttons until the phone restarts and that doesn't seem to work. My missed calls are also not always working because one of the voicemails I had never showed up from a missed call. That was the one from a couple weeks ago. Also, it might show I have a missed call and the caller may leave a voicemail but it won't show up as a voicemail. Again, the only way to check and see if the caller left a message is to hold down the 1 key on the keypad and check voicemails that route. Even though I have everything backed up I really don't want to reset or restore my phone and lose all my settings and data including data and phone counters.
Any ideas?

I have the exact same issue. It appears that visual voicemail has not worked for me since July 24th. I spoke with AT&T a week ago and they told me that they would add me to a ticket with ~350 people that had reported the same problem. They said that it was a know issue and they had not solution at the time but "they are working on it." Apparently there is some issue with their software on their servers. The suggestion I was given was to reboot my phone every night to see if a fix had been pushed out (verify by checking the voicemail screen.) Nothing has changed for me.
The most frustration I had was when I asked them to reduce my bill since a major function of my plan was not working (and has not for almost a moth.) I have the 200MB pan ($15 per month) and he estimated that it was 1/4 of that data so he could give me $3.50 off, but then changed that to $2.00 for some reason. I was insulted and he tried to imply that I was just angry because I wanted a larger reduction in my bill. I ended the call making it clear that I was not angry about "just" $2.00 off, I "just" wanted my phone to tell me when I get a voicemail!
I have not had many issues with AT&T, service has been OK (I don't make calls often) but this issue has all but guaranteed that I will be looking for another carrier when my contract comes up in October.

Visual voicemail not working

....and hasn't been for over 3 weeks now. I really didn't know that it wasn't working. I just thought that people weren't leaving me any messages until my boyfriend asked why I wasn't responding to his messages. I called customer support and the lady there told me that they were doing some kind of testing in the area Of course the area she names wasn't even in the state I was in. Plus....testing for 3 weeks....I don't think so! Anyway. I've unsubscribed and resubscribed and it still doesn't work. i've called *86 and gone through someof the things there like re recording my voice message, etc. So far nothing has worked. I have my contacts synced online and I know that I'd have to redownload all my apps if I do a factory reset. Is there any way to save my text messages somewhere? there are some that I'd really hate to lose.
I've had many problems with this phone since 2.2. I wish there was an easier way to just put everthing back on the phone after a hard reset without having to download everything again and losing info.
I'd go back to regular basic voicemail, but i don't think it would work anyway since calling in to *86 doesn't work. It still tells me I have no voicemails...even though I asked a friend to leave me one and they said they did. Any help would be appreciated!

The bad thing here is that normally, I'd suggest that you re-install the Visual Voicemail app. However, that app is native to the phone (meaning that it comes installed on the phone and can't be downloaded or installed from the App Market. Therefore, you will have to do that dreaded Factory Restore to re-install the voicemail app,
I believe that Verizon Voicemail can be accessed without the visual app. I haven't looked at this process, but I remember setting up good old voicemail on my original Moto Droid before I subscribed to VIsual Voicemail. You get a voicemail and a notification in the, well, the notification bar at the top of the screen.
If you resort to performing the factory restore, be sure and follow the procedure described here as opposed to just simply letting the phone restore itself (WHAT?? No sticky yet?? Well, guys, I tried...)
"This has been verified as being the best way to stop a number of the issues that has developed after doing Froyo update, the system seem to keep the 2.1 app and settings during installation process and this seems to cause a number of incompatible issues with a number of devices.... Follow this process after completing Froyo Update to avoid problems..
Follow these settings during restore to avoid issues being restored automatically.
1. Uncheck "Back up my data" under Settings/Privacy
2. Click Factory Data Reset/Reset Phone
3. After reset is complete only Activate Phone but do not input Google Email information
4. Once phone is at homepage go back into Settings/Privacy and make sure the Automatic Restore option is unchecked, even if grayed out, activate "Back up my data" and quickly disable "Automatic Restore"
5. After being sure that the Automatic Restore option is off it will be safe to log into Google and you can continue installing preferred apps and custom settings.
This process will stop all applications and settings from restoring automatically and restoring original issues that usually resolve a number of issues."
Good luck,
Geri O

Very Disappointed in Verizon Tech Support re: iPhone Visual Voicemail

I receive a new iPhone 4S with no voicemail capabilities. I take it into the Verizon store and they are nice enough to call tech support with me and do a restore and all of that. Tech support says my phone is "a lemon" and I have to go into Apple and get a new one and that they would give me one for free, no big deal. Okay, no big deal.
So I go into Apple and get a new phone, but it's *not* free. It's $162. Fine. I need voicemail. No big deal (this time with gritted teeth).
I pay the $162 and get the new phone and activate it. Still no voicemail!
So the Apple genius calls Verizon Tech Support. Nobody knows what's going on. We work our way up the chain and finally get someone who fixes the problem which is an issue with Verizon's network.
So I'm out $162. I have a new phone I did not need and I wasted about 2 hours solving an issue that took less than 2 minutes to actually fix.
I realize that everyone is human. I'm trying to decide whether to let it go or to pursue some some of compensation. I'm guessing that's futile as I have no record of anything.
To make this more useful than just a kvetch: VISUAL VOICEMAIL is a NETWORK ISSUE with Verizon and has absolutely nothing to do with the device itself. Just in case you find yourself with the same problem.
And out of curiosity, has anyone else had this problem?

It's NOT Verizon.... You are talking about the iPhone which runs a different system than what Verizon offers for Android and other devices. You need to contact Apple to fix your issue. Apple uses their own servers for their iPhones which are owned, run, and maintained by them. They offer the service for "free" to get people locked into their ecosystem.

HT201436 Accessing Visual Voicemail and receiving notifications of new voicemails is not working now that I upgraded to iOS 7, using carrier T-Mobile, am I alone?

I can only listen to old voicemails in Visual Voicemail since before the iOS upgrade. I am curious whose issue this is to resolve, T-Mobile made it sound like it is Apple's problem and Apple seems to think that it is T-Mobiles. Does anyone know who is working on this issue? Not having Visual voicemail *****, but not knowing you have new messages is just not cool when you depend on them for work! I need this fixed ASAP or I need to find a different carrier. Anyone else having this issue with a different carrier?

Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/

Solution For Anyone Having Voicemail Issues

Not long after activating my iPhone 5 with Verizon, my visual voicemail stopped working. In addition, I was not even receiveing notifications when I had voicemail. The only way for me to check and/or listen to voicemail was to do it the old fashioned way by dialing *86.
Verizon technical support had me check and recheck every setting on the phone but noting fixed the issue. I was told that one of the possible causes could be a specific app. "Onavo Extend". It's an app that is supposed to "stretch" your data plan and also lets you track how much data each specifc app uses.
After deleting the app, I was still unable to access visual voicemail. After a little more playing around, I found that deleting the app does not remove the profile that it installed on the phone. You need to manually remove the profile (Under Settings / General / Profiles). After removing the profile I reset the phone (Hold the power and home button at the same time until the phone shuts off) and everything worked fine.....my visual voicemail was back.
You may need to remove the profile more than once. For some reason after removing the profile the first time and restarting the phone, he profile reappeared.
Hope this helps!

First time I read about this - I've been having the VVM issues since upgrading to iPhone 5. I like Onavo to help limit my data, so for now I'm downloaded the YouMail app )which may even be working better than native vvm?).

Visual Voicemail Issue

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