Vlad-Cristian Stanilescu from Adobe joins BCSandpile this week - 30th October[US], 31st October[AU]

He will be discussing how to get the most out of Business Catalyst’s support.
Specifically what do you want to know from him? Please leave a comment here:
http://www.bcsandpile.com/_blog/Meeting_Chalkboard/post/30th_October_(31st_in_AUS)_-_Adobe _Support_with_Vlad-Cristian_Stanilescu/
After the presentation we will have time for questions, and of course our normal partner discussions.
Here are the details ... [Aussies please note - changes due to Daylight Savings]
Date & Time:
US (New York Time) - 30th October 8 pm
US (San Francisco) - 30th October 5pm
UK (London) - 31st October 1am
AU (Sydney Time) - 31st October 11am
Sign up here to receive a link to the meeting:
http://www.bcsandpile.com/business-catalyst/join.htm
Like us on Facebook: https://www.facebook.com/BCSandpile

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I am in the process of doing a Proof Of Concept / Evaluating products that can help us build a Java Application to Convert a PDF document to a Searchable PDF. I wanted to check is there any simple JAVA API from Adobe to achive this ? Any direction in th

I am in the process of doing a Proof Of Concept / Evaluating products that can help us build a Java Application to Convert a PDF document to a Searchable PDF.
I wanted to check is there any simple JAVA API from Adobe to achive this ? Any direction in this regard is greatly appreciated.@

You can achieve this using LiveCycle PDF Generator JAVA API. You can find required code here:
Adobe LiveCycle * Quick Start (SOAP mode): Converting a Microsoft Word document to a PDF document using the Java API
In parameters:
//Set createPDF2 parameter values
String adobePDFSettings = "Standard";
String securitySettings = "No Security";
String fileTypeSettings = "Standard OCR";
"Standard OCR" file type setting will run OCR on input pdf. In the code, instead of doc file provide a pdf file. Resultant pdf will be searchable PDF i.e OCRed PDF.
Feel feel to ask any further questions.

Reinstall a Download from Adobe

On Feb 7th, I puchased Photoshop 11 as a download from Adobe. Earlier this week I had to reset my PC and lost all of my installed software. I am in the process of reinstalling all the software, however, the software that was downloaded is presenting a problem. I was previously advised that I must log in to my Adobe Account and use "MY DOWNLOAD" to get the software to download. I can not find "MY DOWNLOAD", after signing in. Anyone know where it is?

if you purchased a license, you can download a trial here and activate with your serial number: http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

The system says my serial number is invalid while I just bought it online and get a mail from ADOBE WITH THIS NUMBER

The system says my serial number is invalid while I just bought it and received a mail from Adobe with exact this number?????

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

The Pop Up when I first turn on the computer telling me there is a Flash Player update - Is this actually from Adobe? Is it probably malware?

The pop up when I first turn on the computer that tells me that an update for Flash Player is available. Is this actually from Adobe or is this some prospective malware to be avoided? It pops up even before I log on to my ISP.

Hi Tom,
If you have a Windows machine, this could be a valid dialog. If you have your Flash Player configured to notify you when an update is available, when Flash finds an update is available it creates a registry entry to display the notification upon log in. If you'd like to verify if this is valid, please take a screenshot of the dialog window and post it here. Also, when the dialog displays, open Task Manager and look for a FlashUtil_VersionNumber.exe process. Get the exact file name and post it here as well.
Alternatively, you can update Flash Player on your own by going to get.adobe.com/flashplayer. Once Flash Player is updated you should not receive any more updates (unless you elect to receive notifications at which point, the notification will display when an update is available). If you use multiple browsers, you'll want to visit this page with each browser, as it's configured to detect the OS/browser and offer the appropriate player type depending on the browser.
Maria

Does anybody from Adobe read these posts?

I would think that someone from Adobe would read this to see what is going on and help with repetitive issues. Seems that several are having a problem installing reader version 9 or upgrading to version 9.
See http://www.adobeforums.com/webx/.59b5b178/15
Count me as one with this problem, see my post to above thread, so far nothing in way of help with what appears to be an issue others are having also?

Are you kidding?
How many companies have forums that they SPECIFICALLY designate as 'user to user'?
They 'have' regular support forums where you can read (note: but not post) product support information.
'User to User' typically reads 'lip service'.

'Jorge' has now (8/1) blocked ALL flash - including legit from Adobe!

I now see that as of 8/1, "Jorge" has 'blocked' a supposedly malicious version of Flash. There is a VALID comment from a user, pointing out correctly that this 'block' is badly implemented, and actually causes blocking of LEGIT flash downloads directly from Adobe.com.
This is the case with the Firefox approved solution: uninstall Flash and install / roll back to 10.3.
Firefox now refuses to recognize ANY flash version.
What kind of testing - if any - do you 'software' jockeys use??
Over the last few years, as FF has grown larger and bloatfilled, the 'design by committee' approach is showing its real faults. You seem unable to exercise any kind of real quality control at all.
I think, like the other gentleman, I may be FORCED to go to (almost any) alternate browser.

You are using a very old version of Firefox (3.6.17), you should update to Firefox 14.0.1 as it has the most recent Firefox security updates (3.6 is no longer supported).
I'm assuming you mean [https://addons.mozilla.org/en-US/firefox/blocked/i115 https://addons.mozilla.org/en-US/firefox/blocked/i115]? This does not block the official Adobe Flash, but only a malicious add-on that went by the same name. I'd suggest you try doing the following:
#Update to Firefox 14.0.1
#Update to Flash 11.3
#If you have any problems, disable Flash protected mode [http://forums.adobe.com/thread/1018071?tstart=0 http://forums.adobe.com/thread/1018071?tstart=0]

Here's why Adobe closed for the week

June 30, 2009
Adobe is closed this week (and what that means)
http://blogs.adobe.com/jnack/2009/06/adobe_is_closed_this_week.html

Could anyone object to getting four weeks' holiday in a country where that could seem generous? The problem is that Adobe's reasons for the shutdowns – its attempts to cope with the economic slowdown that has, in turn, reduced demand from its core customer base in the "creative knowledge worker business" – don't mean that it's easing up on staff.The office closures didn't mean that deadlines were pushed back by a week for those developing software. And for those preparing for a conference, such as the RSA conference in April, which came immediately after one of Adobe's one-week breaks, there was simply no let-up.
People in the UK, of course, may have a better reason than any for pausing, as the – an increase that was announced earlier in June but that is still not documented on the company's UK website. That has pushed the disparity between the pricing of CS4 in the UK and US to 39.7%.
Hmmmmmm.

Does anyone from Adobe offer feedback and support for this product?

I'm a teacher at an elementary school and run our morning news show. Currently we're using rather old hardware to run the show through closed-circuit, but are in the process of getting what we need to run a software solution instead. When I watched the video for VC3, I liked what I saw. It was a major part of why we decided to go with a software solution. It seemed to have all the right pieces for what we need to do.
However, the more I read about it on this forum and around the net, it seems that support and instruction for this product is non-existent, and that the product itself can be buggy at times. This has me quite concerned. It looks like this program is a few years old now, and I can't find any recent updates or news about it. Before I make the purchase, is this a program that Adobe even supports anymore? Is there anyone here at Adobe or elsewhere in the know that can/will provide guidance and troubleshooting if needed?
If not, does anyone here have any other products that they have experience with that might provide a better alternative? We're still looking to run this as a live show through a closed-circuit, although we could prerecord the show and stream it if necessary, but the turnaround time would need to be quick.
Any thoughts?

There is an entire community of Visual Communicator users at http://TeachMeVC.com where you can browse topics and ask questions if you become a member (free).
Nobody bothers to monitor the forums on the Adobe site for this product so we encourage you to join us at TeachMeVC.com and subscribe to stay in the loop. You will find users that span from the education, business, government and personal users of Adobe Visual Communicator.
Also consider my training DVD series and equipment recommendations that have been used by thousands of VC users over the years. There is NO competing product that gives you live greenscreen capability, teleprompter, easy workflow, wizards, and a ton of included media content. At this point in time, Adobe Visual Communicator is a unique product in it's class! The next comparable option is to spend $8,000 to $10,000 on a NewTek Tricaster that has a huge learning curve.

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush

I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks. I am unable to find where and how to do this without losing the project I have been working on. Please help?

I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks. I am unable to find where and how to do this without losing the project I have been working on. Please help?

Vere Clarke
Premiere Elements 9.0/9.0.1 and Premiere Elements 13 are standalone products.
So, you can have both on the same computer, but only open one for your work.
The classical recommendation is to finish a project in the version in which it was created since there
is no guarantee that a project from an earlier version will open in the later version. Probably will, but
no guarantees. And, when you do explore this, do it from a copy of the earlier version project. Once you
take the earlier version project into a later version one, you cannot go back to edit the later version edited
project in the earlier version program.
If you have both versions (9 and 13) on the same computer and you have not moved, deleted, renamed any of the version 9's files/folders,
right click the saved closed Premiere Elements 9.0/9.0.1 project file, select Open With, and then Adobe Premiere Elements 13.
(Your 9.0/9.0.1 saved closed project file should be found in Libraries/Documents/Adobe/Premiere Elements/9.0.)
Please review and consider. If any questions or need clarification, please do not hesitate to let me know.
Thank you.
ATR

Hello, in december 2014 a bouth photoshop elements and know, sinds i downloaded something else from adobe, i can't get on it any more, i have only a trial version and in 30 days i need to pay. How is this possibel?

Hello, in december 2014 a bouth photoshop elements and know, sinds I downloaded something else from adobe, I can't get on it any more, I have a trial version now and in 30 days I have to pay for it. How is this possible?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

W henever I try to open an Adobe file I get this message: Adobe Reader could not open ....because it is either not a supported file or because the file has been damaged. This is driving me nuts. Can I purchase somethine from Adobe that will allow me to op

Whenever I try to open an Adobe file I get this message:
Adobe Reader could not open ..... because it is either not
a supported file type or because the file has been damaged
(for example, it was sent as an e-mail attachment and wasn't
correctly decoded). This is driving me nuts !! Is there an Adobe
product that I can purchase that will make my Adobe Reader
work??? Right now it is useless to me and I have an important
download taht was sent as an Adobe download file and after
I downloaded the file Adobe Reader refuses to open it.
Please Help!!!!

I am having the same problems!!! How can a person get help from ADOBE? Or do I cancel and find a different program for converting.

When I try to watch any video clip I get this: The version of "Adobe Flash Player" on your system does not include the latest security updates and has been blocked. To continue using "Adobe Flash Player", download an updated version from Adobe's we

When I try to watch any video clip I get this:
The version of “Adobe Flash Player” on your system does not include the latest security updates and has been blocked. To continue using “Adobe Flash Player”, download an updated version from Adobe’s website.
I tried clicking on the Adobe Flash Player. It said it accepted it but it did not make a difference.
Can anyone help?
Thank you!

This did not work
On Mon, Oct 27, 2014 at 8:59 PM, Apple Support Communities Updates <

I have a question : Someone want sell me Creative Suite 6 MAster Collection, He is gave me the key and want me to fill in the transfer document from adobe? If I accept and pay him for this do I be eligble to use this software in company ? He is offering m

I have a question : Someone want sell me Creative Suite 6 MAster Collection, He is gave me the key and want me to fill in the transfer document from adobe? If I accept and pay him for this do I be eligble to use this software in company ? He is offering me full version of the product. How Can I check it ?

There is no reason to do that. You can buy a legitimate copy of the product from Adobe.
If the price is too good to be true, it's too good to be true. Caveat emptor.

Vlad-Cristian Stanilescu from Adobe joins BCSandpile this week - 30th October[US], 31st October[AU]

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