VLM licenses "Already activated on another computer"?

I already had at least one user with this issue before receiving our recently renewed VLM license. We use VLM licenses in disconnected mode exclusively as most users or are located in satellite offices.
In the license manager on the end user's machine, the status says "Already activated on another computer". The Note says "Contained in a disconnected license" blah blah blah ...
The documentation says "Note Disconnected and home license files generated by NI Volume License Manager do not need to be activated.". However, these users keep getting asked to activate.
Certified LabVIEW Developer
NI-VLM Administrator

Julie,
National Instruments products' activation revolves around the Computer ID. The Computer ID is based on the physical (MAC) address of the network card by default. If either a network card is replaced or multiple network cards are present, the changing MAC addresses might result in unactivated software. You can confirm this by checking out the computer ID in the client computer's License manager and VLM on server. They probably no match each other.
In order to remedy this situation, contact National Instruments support (ni.com/ask) so that a Computer ID can be generated which is based on the hard drive serial number of your computer rather than the physical (MAC) address.
Message Edited by Song D on 12-11-2007 10:20 PM
Regards,
Song Du
Systems Software
National Instruments R&D

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VLM licenses "Already activated on another computer"?

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