VN7-791G all bluetooth devices like Logitech mouse not working after Windows 10 upgrade

After upgrading to Windows 10 on my 2 month old Acer VN7-791G, my Logitech bluetooth mouse could not pair, my bluetooth speakers could not pair and neither could by Nexus 7. All these devices were working fine on Win 8.1 earlier. Under Device Manager, only the generic Windows Bluetooth, Microsoft Bluetooth Enumerator and LE Enumerator drivers were showing (dated 21/6/2006). Under Network adapters, the driver showing was the Qualcomm Atheros QCA64x4 ver 10.0.0.62 dated 18/5/2015. I checked that this model is indeed compatible under ACER's website for Windows 10. I have also been checking the ACER drivers for Win 10 for this model but there are no new updated ones for Bluetooth. I downloaded the Win 8.1 ones and installed them but they still would not work (the Microsoft ones are still showing under Device Manager). I had to actually downgrade back to 8.1 a few days ago due to this issue but thought I would try to update to Windows 10 again hoping it would work but still no luck. I had googled but can't seem to find a solution and suspect that I need an updated bluetooth driver for Windows 10 from Acer or Broadcom. The Atheros website do not have any Windows 10 bluetooth drivers as well. I may have to downgrade again and try again in a few months time unless someone could please point me in the right direction. Thank you.

Yay! Success at last! Well, I had to resort to drastic measures which I was dreading and delaying. Basically, I rolled back to Windows 8.1 Then Reset PC to Factory Setting. This wiped out all data and applications/programs After getting back to default Windows 8.1, I tried pairing my bluetooth mouse and it worked I then immediately installed Windows 10 (from ISO file downloaded earlier) off a USB stick I chose the option for a clean install (this doesn't load any of the ACER bloatware) Once logging into Windows 10,I went into Device Manager and uninstalled all Bluetooth drivers Then I ran the setup for the Windows 8.1 Atheros bluetooth drivers as suggested - "LITE-ON Bluetooth_M 3rd WiFi 2x2 AC+ BT M.2 QCA NFA344_3.0.0.373_W81x64" I tried pairing my mouse and Nexus 7 and it works!!! For reference, here is my setup under Windows 10 after successfully pairing bluetooth devices. btw, interesting to see that the event log still reports some error about further installation just like earlier - probably indicates that the Win 8.1 Acer drivers are not 100% compatible yet.

Similar Messages

VN7-791G bluetooth devices not working after Windows 10 upgrade

After upgrading to Windows 10 on my 2 month old Acer VN7-791G, my Logitech bluetooth mouse could not pair, my bluetooth speakers could not pair and neither could by Nexus 7. All these devices were working fine on Win 8.1 earlier. Under Device Manager, only the generic Windows Bluetooth, Microsoft Bluetooth Enumerator and LE Enumerator drivers were showing (dated 21/6/2006). Under Network adapters, the driver showing was the Qualcomm Atheros QCA64x4 ver 10.0.0.62 dated 18/5/2015. I checked that this model is indeed compatible under ACER's website for Windows 10. I have also been checking the ACER drivers for Win 10 for this model but there are no new updated ones for Bluetooth. I downloaded the Win 8.1 ones and installed them but they still would not work (the Microsoft ones are still showing under Device Manager). I had to actually downgrade back to 8.1 a few days ago due to this issue but thought I would try to update to Windows 10 again hoping it would work but still no luck. I had googled but can't seem to find a solution and suspect that I need an updated bluetooth driver for Windows 10 from Acer or Broadcom. The Atheros website do not have any Windows 10 bluetooth drivers as well. I may have to downgrade again and try again in a few months time unless someone could please point me in the right direction. Thank you.

Yay! Success at last! Well, I had to resort to drastic measures which I was dreading and delaying. Basically, I rolled back to Windows 8.1 Then Reset PC to Factory Setting. This wiped out all data and applications/programs After getting back to default Windows 8.1, I tried pairing my bluetooth mouse and it worked I then immediately installed Windows 10 (from ISO file downloaded earlier) off a USB stick I chose the option for a clean install (this doesn't load any of the ACER bloatware) Once logging into Windows 10,I went into Device Manager and uninstalled all Bluetooth drivers Then I ran the setup for the Windows 8.1 Atheros bluetooth drivers as suggested - "LITE-ON Bluetooth_M 3rd WiFi 2x2 AC+ BT M.2 QCA NFA344_3.0.0.373_W81x64" I tried pairing my mouse and Nexus 7 and it works!!! For reference, here is my setup under Windows 10 after successfully pairing bluetooth devices. btw, interesting to see that the event log still reports some error about further installation just like earlier - probably indicates that the Win 8.1 Acer drivers are not 100% compatible yet.

Keyboard mouse not working after Windows update

Question was asked and supposedly answered b4, but didn't tell how to work around no keyboard or mouse. Ie: how do u get to device manager without keyboard/manager? I unplug to reboot and up down keys work in startup. However, when I open in safe mode, keyboard and mouse still don't work.
Windows 7- 64 bit
could an external mouse wk?

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
According to the message you have posted I suspect this could be because of the recent changes made if any
Note: You can use an External USB Keyboard and Mouse if in-built Notebook Keyboard is not working
Please perform the below shown steps to resolve the issue:
Step 01. Turn OFF the PC
Step 02. Power ON the PC and keep tapping F8 Key
Step 03. Select "Last known good configuration" from the Advance Boot Option list
Note: Wait till you get to the Windows Desktop
Step 04. Please remove unwanted startup items and uninstall unwanted applications
Step 05. Please reboot/restart the PC the normal way
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Bluetooth mouse not working after upgrade to Yosemite

I have an early 2014 Mac Pro. I'm using an Apple Magic Mouse with it, purchased around the time the Mac shipped at the beginning of May. I have another Mac and mouse combination nearby, but no other Bluetooth devices in the area.
Two days ago, I upgraded the OS from 10.9.9 to 10.10.2. Before the upgrade, I never had a problem with the mouse's connection dropping.
After the upgrade, the mouse started dropping its connection regularly. At first, it would restore right away. Each time, it took a bit longer to reconnect. Now, it won't reconnect at all.
What do I have to do to get these Apple products to work nicely with each other? At this point, I'll need to run out and get a wired mouse. If I don't Apple's own software upgrade will have bricked my very expensive machine...

Have you tried disconnecting and powering down all peripherals except monitor, mouse and KB to help determine if interference from those is causing the problem.
Next I would try another BT KB simce maybe a defective KB.
You can also make an appointment at the Genius Bar of an Apple store and bring the Mac and KB.
Apple Retail Store - Genius Bar
BTW, there is no 2104 Mac Pro desktop. The latest is still the late 2013 Mac Pro.

Apple wireless mouse not working in Windows 7

I have Windows 7 loaded in Boot Camp and, for the most part, it works perfectly.
However, neither my Magic Mouse nor my Super Drive work ... at least, not immediately. My wireless Apple keyboard works perfectly and instantly, but my mouse only works after around a half hour after Windows opens and I haven't gotten the drive to work yet.
Any suggestions?
I'm flying a new iMac, 2.7 GHz Core i5, 16 GB 1600 MHz DDR3, running Mountain Lion.

I had the exact same problem as you did (less the drive) Kybd ok mouse didn't work, after installing Updates for Win 7 (about 100+ lol) then my BT kybd stopped working
In the Bootcamp Discussions there is a post about that. The post I didn't bookmark (i will from now on) but I followed this instruction posted (I copied & pasted to Notes)
"Control Panel > Device Manager > Network Adapters > Broadcom 802.11n Network Adapter (right click and choose "Properties". Under the "Advanced" tab, highlight the setting named "Bluetooth Collaboration", then change it to Enable. Then click OK."
After that wasn't working yet so, I went to start menu selected Devices & Printers...(if I recall), in the window selected "Magic Mouse icon (it was always showing but not working) right click & selected "Properties" for Magic Mouse, don't remember which tab it was but a driver was listed I checked it and clicked ok after a couple of minutes both the BT mouse and kybd worked and hasn't stopped since.
Sorry for lack of precise instruction, not exactly a techie, but can handle myself somewhat in front of a screen & kybd.
Hope this helps, it did for me, good luck
Message was edited by: jdemelo11

Bluetooth Mouse not working in Windows 7?

Just installed Windows 7 Ultimate 64bit on an iMac i5 with 20Gb
Everything installed correctly and W7 boots fine, even did the drivers for bootcamp before the full Windows install
Thing is I have the Apple slim Bluetooth Keyboard and Magic Mouse (that come with the iMac) it seems that the Mouse just will not respond??
The keyboard is working?? on Bluetooth but not the mouse and as i dont have a corded one to hand i am trying to navigate the whole Windows with my keyboard!!
please help how do i get Windows to see my Apple Mouse under bootcamp??

my exp is that my magic trackpad unlike in osx require ment to click it before it turn on and begin to respond to touch
but my bluetooth razer mouse don't work with blutooth so I connect it by usb which it also support could be that windows don't care for 2 bluetooth "mouse" input devices at the same time

Wired Logitech Mouse not Working on Desktop only in Windows 7

I used a wireless, but got fed up changing batteries so went back years ago to using a wired mouse when using Windows 7. However, about 1 in 4 times, in the last few months, when I switch on my computer, the mouse will not let me choose
if I want to go into my pages or my partners' page. It just hovers all over the Desktop and I have to switch off the computer and reboot it to get the mouse to work properly. THIS ONLY HAPPENS WHEN I SWITCH ON THE COMPUTER AND ONLY HOVERS
IN THE DESKTOP.
I have used more than one mouse and have put it in different ports and it makes no difference. Somewhere on my system when the computer starts up, it randomly does not recognise the different wired "mouses" I use. Otherwise
I have no problem using the mouse and it generally works fine.
Any suggestions on how to fix this start-up/desktop mouse problem? Thanks.

Hi,
Try to uninstall the USB controller driver:
1.Open the Device Manager.
2.Expand Universal Serial Bus controllers.
3.Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
4.Restart the computer, and then reinstall the USB controllers.
Check the result again.
Alex Zhao
TechNet Community Support

Usb wireless mouse not working after latest -Syu

after todays kernel upgrade to :
Linux archie 3.7.4-1-ARCH #1 SMP PREEMPT
my usb mouse is not working anymore, The touchpad still works fine
lsusb: Bus 002 Device 002: ID 046d:c52f Logitech, Inc. Wireless Mouse M305
any ideas?

resolved: alternate usb-wireless mouse works fine - it's the battery!!
oh well

The device mini iPad is not working after the update of the system

Hello,
I need help that my mini iPad is not working at all. I started an updating process from the system but then it shuts down and it never opens again! even though the charge is full.
please replay me .
Best,
Mawaddah

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

USB mouse not working in Windows 8

I have Win8 64-bit OS. A couple of days back the USB mouse stopped working without any reason. The mouse works on other systems and there is nothing wrong with the hardware.
I found a couple of posts suggesting uninstalling the drivers or doing a system restore to get it to work again.
None of these work. I recently upgraded to Win 8.1 thinking that maybe the upgrade will help. It had no effect.
Can someone suggest any other known method ?

Hi,
The USB device issue can be always caused by driver or BIOS XHCI mode.
Besides above suggestions, you can also try to roll back the USB driver to an older version to see if we can get this issue fixed.
Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as answer which can benefit our Community members.
Otherwise, please unpropose them and provide detailed information about current status.
We will wait for several days, if there is no response on this thread we consider that you got what you want or your issue has been resolved, then mark this case as answered. Thanks for your understanding.
Kate Li
TechNet Community Support

Lenovo Yoga Tab 2 1051L. Bluetooth keyboard not working after WIN 10 upgrade

Hello, Today upgradet my Lenovo Yoga Tab 2 1051L from win 8.1 to win 10 and bluetooth keyboard is not detecting any more. 1. Does any one already upgradet to win 10 on LeonovoYoga Tab 2 to win 10 ?2. Is anyone having similar issue ?3. Any suggestion at this point ? Thank you in advance!

I have yet to upgrade on my 1051.
Looks like Lenovo uploaded new drivers for windows 10.
http://support.lenovo.com/us/en/products/tablets/yoga-series/yoga-tablet-2-1051
Have you update to these drivers?
Looks like there is a bios update as well.
Side note:
I have upgraded to 10 on another tablet(stream 7)
Once everything was updated and I gave it time to settle in I had no issues.

Trackpad USB Mouse not working in windows xp safe mode

I can't access my windows side, after fixing a series of problems with the windows recovery console. I can only access my windows login screen through safe mode. However, now my trackpad and USB(corded) mouse won't work, to login and finish fixing my windows xp pro side. The only advise I have been finding is to use a ps/2 connector for the mouse to work (don,t have one) or access the bios to enable the USB port (don't have bios). So I'm kind of stumped. Is there a way to enable a USB mouse to work in safe mode with windows recovery console or on the mac side or somehow enable the trackpad? Any help would be greatly appreciated!!!

bluerain37 wrote:
Ok, will get a USB mouse and keyboard, and try again.
I do have Kaspersky installed, but it's a very annoying spyware by Baidu (the search engine in China) where the registry keys just couldn't be deleted under the Normal mode ....
Ok then, no offence.
In any case, thanks for the advice!
Hope it helps and good luck
Stefan

Magic mouse zoom (swipe ctrl) does not work after mountain lion upgrade

Magic mouse zoom functionality does not work. Tried pram and scm...still broken. Advice?

pref>Accessiblity>zoom then use the modifier

Mouse not working after latest Microsoft updates for Vista

After installing the latest series of Windows updates for Microsoft Vista on my Boot Camp installation, the mouse quit working. I am using a mighty mouse, but any mouse plugged in resulted in an error message that it could not install the correct drivers. Re-installing the boot camp drivers did not work, but using system restore to roll back the updates did work. I was wondering if anyone knew which Microsoft update caused this to occur? If you need any further information, let me know.

To be honest, I'm not sure. I was trying to get Reset Points working (oh the timing) and it required me to install updates to reboot, so I simply did that. From what I was able to gather from people running WIN8 on non-apple machines it is often related to changes in intel xhci. Not sure how that relates to a Mac though.

Apple wireless Mighty Mouse not working in Windows XP Pro/Boot Camp

I was able to get Windows XP Pro to install successfully on my new iMac, but I can only get a wired Microsoft USB mouse to work with it. When I boot to WinXP with just my wireless Mighty Mouse, the wireless mouse is completely unresponsive. Has anyone else experienced this, and is there a solution? Thanks!

Why not post in the Boot camp forum:
http://discussions.apple.com/category.jspa?categoryID=237

VN7-791G all bluetooth devices like Logitech mouse not working after Windows 10 upgrade

Similar Messages

Maybe you are looking for