VOD errors and interactive guide errors-CSRs no help

My television services work; HOWEVER, I am once again getting strange error messages when I attempt to use the "search" feature. When I attempt to search for a TV show, I get varying error messages. The most frequent is "HOGGBUF".
Then, when I press the remote's "help" button and navigate to either "connection status" or "billing" I get error messages SH-N31 or SH-N40. For the billing option, after entering last 4 of phone number it should show, but no longer.
Last week I had the exact same issues and a CSR sent a ticket to the VOD folks and it got fixed promptly. But - it's undone. TODAY, I have made five (5) calls to Comcast and none of the CSRs have the remotest idea of what I'm talking about. They have also transferred me 3 times to "home security" ! That is not good customer service.
NOTE: I do NOT want a truck roll; nor do I consent to one. FWIW, my connections are tight.
Thanks in advance for your help.

MissyLaneous wrote:
My television services work; HOWEVER, I am once again getting strange error messages when I attempt to use the "search" feature. When I attempt to search for a TV show, I get varying error messages. The most frequent is "HOGGBUF".
Then, when I press the remote's "help" button and navigate to either "connection status" or "billing" I get error messages SH-N31 or SH-N40. For the billing option, after entering last 4 of phone number it should show, but no longer.
Last week I had the exact same issues and a CSR sent a ticket to the VOD folks and it got fixed promptly. But - it's undone. TODAY, I have made five (5) calls to Comcast and none of the CSRs have the remotest idea of what I'm talking about. They have also transferred me 3 times to "home security" ! That is not good customer service.
NOTE: I do NOT want a truck roll; nor do I consent to one. FWIW, my connections are tight.
Thanks in advance for your help.
Apologies for the issue and the experience that you described above.
This condition is certainly not expected or intended.
The HOGGRFL error message you received is a reference code from the cable box. That error means that the cable box is unable to communicate with the On Demand search server. There may be a localized signal level issue that needs attention.
I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.

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