VOD/On Demand (HBO/Cinemax HD) quality
I tried searching to see if others were experiencing this, but I did not appear to see any items at first glance.
We have been noticing a degradation of the quality of the On Demand selections from HBO/Cinemax HD. Primarily the program will begin well, but then at periodic intervals through the movie, pixelation occurs, to the point where we will losse some voice, and then it will return.
If you rewind back behind the point at which the degredation began, it will generally play fine, until the next time it happens - which can be anywhere between 5 minutes to 20 minutes later.
It can get rather frustrating when you are watching a movie and key dialog is missed, and you have to rewind to get back and figure out what they said.
I am also frustrated as to the amount of money I pay for the service, and yet it continues to be an issue.
Anyone else seen this issue, and if there are any suggestions on things that I could do to rectify it?
I am reluctant to call for service, and I believe that it is intermittant, and I can never generaly have it happen when I want to show someone.
Any help would be appreciated.
To help answer the questions - see below;
Are you using FIOS for internet? YES
What is your data plan? 5 down / 2 up
Have you tried a speedtest to see if you are getting the correct speeds? Yes - several times. All looks good
When you are watching these movies are you also using the internet? Yes - BUT generally it is just idle time, as the computer will be sitting on a web-site, little other traffic. (e.g. no VoIP or P2P applications running)
It's possible you are running out of bandwidth at these points for some reason.
I thought similarly, but I also thought that the system cached to the STB.The playing does not stop, and the points when it happens only last for up to 20 seconds, you generally only loose 5 seconds (approx) of dialog. Almost like there is some form of interference on the line.
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I signed up for FiOS about 5 months ago. When I signed up I was given the movie channels and HBO for free. I wasn't sure if after three months I would keep the channels and Verizon would just bill me, or if after three months I just lose the channels. I suspected I would have to call to cancel them before I got billed.
So some time during my second month I called and asked. I told them I didn't want the movie channels after my promo expired, and I asked if I needed to call back to cancel or not. The woman told me not to worry about it, after three months I would just lose these channels.
Well here we are, month five, and I just noticed that I still have these channels. I just received a new bill, and I'm being charged $30 each month.
What's it take to get some knowledgeable phone support????
The best part is, I have been trying to call support for the past hour, and after two minutes of prompts and automated recordings, I finally get to the part where I am transferred to a live person. Only to have the call end with a message "Your call can not be completed at this time, please try again later." AAAAAAAAAAAAAARRRRGHHHHHHHHHHHH!!!!
I am sorry you've experienced this type of response from customer service. What kind of support are you trying to reach? Billing and Orders are open M-F 8am-6pm, and Tech support is open 24/7; both at phone number 888-553-1555.
FYI If you do decide to use the online live chat option, the consultant is to add the information from the chat session in a tool so that there is documentation of the contact in case somebody else in billing/orders department needs to refer to them.
Message Edited by Jaime_Lee on 05-07-2009 08:47 AM -
HBO free view this weekend, unable to watch their On Demand shows
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Reminder: Free Preview of HBO & Cinemax This Weekend for Many
Free Preview for: Cinemax, HBO
Available to Subscribers of: DirecTV, Dish Network, Verizon FIOS
Free Preview Begins: September 14, 2012 (Friday)
Free Preview Ends: September 17, 2012 (Monday)
See details on this Free Preview...
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Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Lower graphics quality after updating 2.2.1.
Is it just me, or any body else has notice that some of the buttons and transparencies on the iPhone are lower in quality than the early 2.2. version of the firmware? I just update to 2.2.1 yesterday but ever since I've notice this, for example, *look closely on the keyboard of the phone app, check the green button to place the call, it looks blur!* I don't remember if this looks the same on the previous 2.2. version, but I don't remember notice it before. Is like if they use a lower render bitmap here.
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Cinemax is now included with your package at no additional cost!
Did anyone else get this email - will I save money or will this cost me more money? I assume save? Anyone have more details?
Dear Customer:
Good news for customers currently subscribed to the Ultimate FiOS® TV package. Cinemax is now included with your package at no additional cost!
We will change your current HBO/Cinemax subscription to HBO only. Your account will be credited for the price difference between HBO/Cinemax and HBO from the effective date of the Ultimate Package change. Please note you may not see these reflected on your bill for several months.
Additionally, if you are currently receiving an HBO/Cinemax promotion, you will continue to enjoy it against your HBO package for the duration of your promotional period.
No action is needed on your part. We will take care of these changes for you!
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VerizonI believe it means if you were getting a promotional rate of 1/2 off an HBO/Cinemax package it would continue although you were only getting charged for HBO. Of course my experience was not as described above. When I noticed the change on my bill today I called FIOS and learned that Cinemax was now included in my highest tier TV package. I would only be charged for HBO - HOWEVER the CSR could not apply a 1/2 discount to HBO. So now I pay more for HBO alone then I did for HBO/Cinemax together - $16.99 vs $12.50 (with the credit). I just canceled HBO today.
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I subscribe to Showtime, HBO, CInemax, and Epix, I have These services on my iPhone and iPad, are they available through Apple TV, or do I have to Airplay them through a device?
HBO GO is not airplay enabled, therefore basic airplay will only result in audio and no video. I also understand that HBO have found a way to disable the mirroring feature of the iPad when using its HBO GO app.
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Can someone please tell why I can't use this "free" service even though I pay for hbo/cinemax????? I have been on the telephone with everyone from technical support, to financial services and even the billing dept. Only for someone to tell me to go to www.hbogo.com to log on myself. Once I did that I still received the same error message"subscription required"?????? Either there is some false advertising going or I am being billed for full services and only receiving partial services. Help or Brighthouse here I come!!!!!!
the way that I do it is I go to www.verizon.com/fiostvonline
i sign in there with my username and password that I use to look at my bill and pay my bill (if you can't pay your bill with your log in then you're using the wrong username)
once I am in there, there's an option for me to surf around hbo and espn etc. i click on hbo and It starts playing.
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I'm not sure how many Verizon employees use these forums or if any consumers know of any solutions to my problem but I figured I'd give this a try.
I recently purchased a Samsung theater consisting of the LED UN46B600, BluRay BD-P1600 and SoundBar HT-WS1R. All devices can use a technology called Anynet+. Follow this link for more information. In short, Anynet+ allows every Samsung device to be controlled by one remote and putting a DVD in the player will cause the input to switch and sound system to switch input (if applicable). This is especially important to me because the Fios remote does not have a compatible code with the BluRay player and the Fios remote cannot adjust the TV's menu options (which I frequently do for picture quality).
The Anynet+ feature will not work with the Motorola HD DVR QIP7216 because the box interferes with the HDMI-CEC signal. The purpose of this post is to not only notify consumers and staff of this issue but to see if anyone knows where I can get a LEGAL HD DVR 6416 STB. This older STB is completely compatible with Anynet+ so therefore, I need it. I currently have a Verizon employee who is calling retail stores but I am sure there are far too many to contact them all. If any of you know where I can get the QIP6416 or have any ideas for a fix, please let me know.
As a side note, I would just like the to say that the Verizon staff have been very helpful over these past few days. This is not
a typical problem and they have really worked hard to find a solution. They have even provided me with a free 3 month trial of HBO/Cinemax. I have been very happy with the service since I switched from Comcast, I do not want to have to switch back because of this.
P.S. A universal remote is not a solution
Solved!
Go to Solution.All of Verizon cable boxes are part of a controlled inventory which means that you can not pick up their DVR's from outside third party retailers or off the internet from other customers. Once you have the cable box, Verizon needs to activate the cable box for use, and if it's not part of the inventory or has been reported as unrecoverable or missing or stolen, then they won't activate it.
The best way to get a 6416 is through a field technician. They are the only ones that can sift around looking for a 6416 model. A verizon rep calling on your behalf to the various VZ stores is the next best thing, but other than that, over the phone tech support and customer service simply check mark DVR and the system indiscriminately sends whatever DVR is in inventory.
So if in inventory there are a bunch of 7216;s there is nothing that a vz employee can check mark that says to grab a 6416 instead, and so if you have a Field tech or a vz employee making calls to the stores for you (you can also get a list of stores online and make some calls yourself too) then that is the best options that you can excercise.
stores can be found online here, https://www22.verizon.com/Residential/Templates/sas/sas_StoreLocator.aspx but make sure you call. A lot of stores don't do repair style exchanges for reasons like you're describing, so if they do it will have to be on an individual case basis, they normally will refer you to call the repair desk 888 553 1555
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