Vodafone Sure Signal and SKY Fibre Optic Broadband

Please help, I have had no Mobile Phone signal for over 6 weeks on four mobile phones at home (which we pay over £150 a month for!) including my two teenage daughters phones who are beside themselves!!My Vodafone sure signal box was working fine (for past two years or more)but stopped working when we switched to SKY Fibre optic broadband from regular SKY broadband I have spoken to Vodafone and SKY for many many hours but still no signal. I'm tempted to ditch both SKY and Vodafone and start fresh with BT!!, this would be such a shame as been with both companies for over 15 years now I have no idea what I need to do to fix this, we have tried Port Forwarding but still no signal. Please help, I am in a mobile blackspot and its driving me cand the family mad.

Although not specifically about Sky Fibre, this (although a bit technical) is an interesting read (in particular the post at 21-Oct-14 10:41:23 advising to de-register the SS via the VF website, wait 30 mins then re-register the SS using a different postcode and if no luck contact VF and ask them to reset the SS from their end). For what it's worth, the Three Home Signal Box works fine over Sky Fibre without any port forwarding or any nonsense - just plug and go - worth knowing if you should decide to switch mobile providers!

Similar Messages

Vodafone Sure Signal problem due to BT stability

Just a quick post to help any Vodafone Sure Signal users who are struggling to make calls.
There are major compatibility issues between SS and the various BT hubs. Go to the vodafone forum to see how many people are struggling to make calls and many suggestions on what to do. I am surprised no one has started a 'class action' against Vodafone!
This post relates to a different problem as I am one of the lucky ones who has managed to get the hub & SS talking to each other properly.
I recently returned from holiday to find that my Sure Signal wouldn't work at all. Classic problem all three lights on but no calls in or out. Tech support sorted it out and it started working --- well sort of!
However over half the time I just got a beep when trying to make a call and never received incoming calls. Anyway after a lot of investigations I noticed that stability of the 'Ping' (latency) on the line was absolutely awful. It didn't affect browsing too much but clearly the SS is very susceptible to lost packets and long ping times.
Spoke with BT Tech Experts who asked me to monitor and report back to them.
I found a piece of software that automates the ping testing called surprise surprise Ping Tester see www pingtester.net You can run it in eval mode.
I set it to ping Google every hour for 1000 seconds and found that about 8% of the pings were getting lost and that a considerable amount of the time the ping was over 200ms.
Monitoring started on a Saturday but I didnt start recording the info till Sunday. Then miraculously on Monday morning some time after 9.17 am on Monday the problem went away. (8% lost pings to zero) I suspect that a BT engineer reset something but have no proof of this.
Anyway the problem has gone away for now. See below for actual results. The records for 10 am - 1.00 pm are missing because I left the spreadsheet open and ping tester couldn't write to the file.
I am continuing to monitor the ping and have noticed occasional deteriorations for a couple of hours but so far it has always returned to zero lost pings.
Start Time
To
Sent
Received
Lost
Loss Rate
Min Time
Max Time
Avg Time
19/01/2014 17:34
19/01/2014 17:35
128
118
10
7.81%
34 ms
271 ms
41 ms
19/01/2014 18:00
19/01/2014 18:08
500
464
36
7.20%
34 ms
191 ms
39 ms
19/01/2014 19:00
19/01/2014 19:09
500
458
42
8.40%
34 ms
132 ms
39 ms
19/01/2014 20:00
19/01/2014 20:08
500
465
35
7.00%
34 ms
130 ms
38 ms
19/01/2014 21:00
19/01/2014 21:08
500
468
32
6.40%
34 ms
188 ms
39 ms
19/01/2014 22:00
19/01/2014 22:08
500
461
39
7.80%
34 ms
155 ms
39 ms
19/01/2014 23:00
19/01/2014 23:17
1000
918
82
8.20%
34 ms
343 ms
39 ms
20/01/2014 00:00
20/01/2014 00:17
1000
911
89
8.90%
34 ms
214 ms
39 ms
20/01/2014 01:00
20/01/2014 01:17
1000
922
78
7.80%
34 ms
238 ms
38 ms
20/01/2014 02:00
20/01/2014 02:17
1000
920
80
8.00%
34 ms
131 ms
38 ms
20/01/2014 03:00
20/01/2014 03:17
1000
930
70
7.00%
34 ms
154 ms
39 ms
20/01/2014 04:00
20/01/2014 04:17
1000
920
80
8.00%
34 ms
143 ms
38 ms
20/01/2014 05:00
20/01/2014 05:17
1000
940
60
6.00%
34 ms
160 ms
39 ms
20/01/2014 06:00
20/01/2014 06:17
1000
929
71
7.10%
34 ms
153 ms
38 ms
20/01/2014 07:00
20/01/2014 07:17
1000
946
54
5.40%
34 ms
129 ms
37 ms
20/01/2014 09:00
20/01/2014 09:17
1000
913
87
8.70%
34 ms
322 ms
40 ms
20/01/2014 14:00
20/01/2014 14:17
1000
1000
0
0.00%
33 ms
76 ms
35 ms
20/01/2014 15:00
20/01/2014 15:17
1000
1000
0
0.00%
32 ms
94 ms
34 ms
20/01/2014 17:00
20/01/2014 17:17
1000
1000
0
0.00%
33 ms
828 ms
39 ms
20/01/2014 18:00
20/01/2014 18:17
1000
999
1
0.10%
33 ms
879 ms
47 ms
20/01/2014 19:00
20/01/2014 19:17
1000
1000
0
0.00%
33 ms
119 ms
35 ms
21/01/2014 00:00
21/01/2014 00:17
1000
1000
0
0.00%
33 ms
83 ms
35 ms
21/01/2014 01:00
21/01/2014 01:17
1000
1000
0
0.00%
33 ms
72 ms
35 ms
21/01/2014 02:00
21/01/2014 02:17
1000
1000
0
0.00%
33 ms
66 ms
35 ms
21/01/2014 03:00
21/01/2014 03:17
1000
1000
0
0.00%
32 ms
91 ms
34 ms
21/01/2014 04:00
21/01/2014 04:17
1000
1000
0
0.00%
33 ms
73 ms
35 ms
21/01/2014 05:00
21/01/2014 05:17
1000
1000
0
0.00%
33 ms
75 ms
35 ms
21/01/2014 06:00
21/01/2014 06:17
1000
1000
0
0.00%
33 ms
88 ms
35 ms
21/01/2014 07:00
21/01/2014 07:17
1000
1000
0
0.00%
34 ms
733 ms
36 ms
21/01/2014 08:00
21/01/2014 08:17
1000
1000
0
0.00%
33 ms
378 ms
38 ms
21/01/2014 11:00
21/01/2014 11:17
1000
1000
0
0.00%
32 ms
404 ms
36 ms
21/01/2014 12:00
21/01/2014 12:17
1000
1000
0
0.00%
33 ms
220 ms
35 ms

I assume that the Vodaphone box connects via an Ethernet cable?
Which port do you have it plugged into, as there are issues with the Gigabit ports, where packets are lost due to auto-negotiation issues on the Ethernet link.
The Ethernet link pulses on some hardware devices, get corrupted, causing the Gigabit ports to keep swapping between 1Gb and 100Mb, this results in packet loss.
This can be overcome on a computer, by setting the network card to 1Gb Full Duplex, and not Auto Negotiate.
I doubt that this option is available on the Vodaphone device.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Vodafone Sure Signal problems

Hi
Has anybody got Sure Signal working on BT Infinity? Mine works for 30 secs and then just recycles. I have searched on this forum and one poster has "solved" against this topic but with no answer to the problem. http://community.bt.com/t5/BB-in-Home/BT-Infinity-Port-Forwarding-and-Vodafone-Sure-Signal/m-p/61730
Thanks for any help.
Richard

hi there. after what i think is a total fluke, my sure signal box is working. i got infinity on monday and sure signal today. set sure signal up as pr instructions, and nothing. after reading the internet i turned off my new hubs firewall, and set vpn to port clapping and still no bars. thought that i would have to downgrade infinity back to normal broadband as my phone is my working life. while on the phone to bt to downgrade, it came on, about 3 hours after i have set it all up. when i spoke to vodafone, they said that it wouldn't work, the fact that infinity is pppoe and not pppoa being the problem. anyway, baffled, but its on and working. currently enjoying full five bars on an iphone 4, with 3g and everything.

Why call it "fibre-optic broadband"?

I've always wondered why BT would choose such a misleading term for Infinity.
Why on earth would they call it fibre-optic broadband? This implies that fibre comes to the customer's house, which is of course not true. The misleading effect becomes worse when they refer to the "fibre-optic router" (the Home Hub) - good luck trying to convince the BT engineer who comes to install the service that it is not a "fibre-optic router" but a bog standard Ethernet router. And of course same goes for the Openreach modem - it's a VDSL2 modem, nothing to do with fibre-optics.
Sure, fibres go up to the street cabinet, and they are welcome to mention it. But the way they market it just makes it misleading for the laypeople and for their own engineers too.
Further down the line, how are they going to market FTTH when it arrives? Fibre-optic broadband again? But we already have that
Very weird indeed.
They could just market it for what it is, a VDSL2 service.

drizzy wrote:
It's the ASA's fault for not stopping Virgin calling their horrible network fibre a few years ago.
Actual fibre will probably be called FIBRE POWERED BY LASER BEAMS
Ahh that's a good point.
The ASA is useless.
So if Virgin started with the misleading language, everybody can follow suit and it's fair game!

Vodafone Sure Signal

I've had no joy connecting this plu'n'play device to the internet through my Linkysys Router.
It's an old router (BEFW11S4 V2) with minimal on-line support, so I'm considering an upgrade to get support.
Has
a) anyone successfully connected A Vodafone Sure SIgnal device through any Linkysys wireless router?
or
b) any idea how to, for a BEFW11S4, follow Vodafone advice to "Make sure there are no firewall’s inbound and outbound and 3 ports opened again inbound and outbound, UDP4500, UPD500 & TCP50"
Richard Drake
Solved!
Go to Solution.

Cracked it myself; no need to play with Linksys settings at all.
1) If home network uses any static IP addresses, free up the 1st available (eg 192.168.1.100) so the Sure SIgnal can use it
2) Grant the new device completely unrestricted access to your home network in any firewall settings (sounds dodgy, but I can't see the huge risk from a wireless device that only works with registered phone ids)
& now it's working it's fantastic; no more leaning out of windows or standing in the rain to get a signal
Richard Drake

Setting up Airport Extreme with Vodafone Sure Signal

I have recently upgraded my BT provided HomeHub 3 to an Apple AirPort Extreme which is now connected directly to the BT Infinity modem.
Since this upgrade, I am having problems getting my Vodafone Sure Signal, which connects to AirPort Extreme via ethernet, to work. I have read several posts on this and other sites which summise that it is not possible to get this configuration working to incompatibility of the PPPoE and PPPoE systems.
I have read several posts about setting up a bridge / switch between the Infinity modem and the AirPort Extreme which I could then plug the Vodafone Sure Signal into. Can anyone offer some step by step instructions on how I can do this, utilising my HomeHub 3 as the switch / bridge?

I have recently upgraded my BT provided HomeHub 3 to an Apple AirPort Extreme which is now connected directly to the BT Infinity modem.
Since this upgrade, I am having problems getting my Vodafone Sure Signal, which connects to AirPort Extreme via ethernet, to work. I have read several posts on this and other sites which summise that it is not possible to get this configuration working to incompatibility of the PPPoE and PPPoE systems.
I have read several posts about setting up a bridge / switch between the Infinity modem and the AirPort Extreme which I could then plug the Vodafone Sure Signal into. Can anyone offer some step by step instructions on how I can do this, utilising my HomeHub 3 as the switch / bridge?

IOS 7 effect on Vodafone sure signal

2 of our iPhones in the house have been unable to connect to our Vodafone sure signal since upgrading to ios7. Does anyone have any tips on how to fix from apple perspective? Vodafone are being v unhelpful. Thanks.

Hi Peppa1,
If you are having mobile data issues on your iPhone after upgrading to iOS 7, you may find the following article helpful:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Regards,
- Brenden

Mac OS X Version 10.4.11 update required but it will not connect to the new fibre optic broadband , help , thanks

Problem = Mac OS X MacBook with Version 10.4.11 used to connect to the Internet now it does not
Recent Broadband upgrade to fibre optic by Eircom
Rang Ericom they cannot sort it out and suggested I contact Apple for an update
Update is not possible without internet connection
What do I do ???
Thanks

You sure your mac ethernet port works.
Give them a call. Verify that they only support windows for coniguration of router. Ask them about future support. If they have heard of the ipad. Ask if they plan on supporting a web browser interface. Ask about their sanity. My $5 router supports a web browser interface.
You could get a cheap wifi router with ethernet ports and with a web browser interface. Connect you mac to you el cheap router. Connect your el cheapo router to the eircom router. Note: Apple routers have a propriety interface too and unless you have a new Mac best to avoid.
Could they switch you to a router that supports a web browser interface?
Get a friend with a windows laptop and ask to come over to get things working.
Internet support is standardized. You mac should be able to access the internet through the router.
What is not standardized is how you configure your router.
Unbelievably, eircom_799 referenced by Neville Hillyer only supports windows for configuration.
9.1 UPnP
Introduction
UPnP is designed to automate the installation and configuration of a (small) network as much as
possible. This means that UPnP-capable devices ca
n join and leave a networ
k without any effort of a
network administrator.
Supported Operating Systems
The following operating systems support UPnP:
Windows 7
Windows Vista
Windows XP
If your computer is running Windows XP, you
first have to install the UPnP component. For
more information, see
“9.1.4 Installing UPnP on Windows XP” on page 83
They support 101 silly functions you will not be able to figure out how to use, but only support Windows 7 & Windows Vista out of the box.

Fibre optic broadband on 1921 ISR

Hi,
We are looking to upgrade our ADSL broadband line to a fibre optic one soon. We are currently using an ISR 1921 router with an ADSL interface card (HWIC-1ADSL). Can somebody please advise us if this router is capable of handling a fibre optic line and if so the interface card it will need to receive the signal.
Many thanks
Sam

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7290/ps10589/data_sheet_c78-598389.html
Downloads
Cisco 1921 Integrated Services Router
Product names: CISCO1921/K9, CISCO1921-SEC/K9 Cisco® 1900 Series Integrated Services Routers build on 25 years of Cisco innovation and product leadership. The new platforms are architected to enable the next phase of branch-office evolution, providing rich-media collaboration to the branch office while maximizing operational cost savings. The Cisco Integrated Services Routers Generation 2 (ISR G2) platforms are future-enabled with multicore CPUs, Gigabit Ethernet switching with enhanced Power over Ethernet (PoE), and new energy monitoring and control capabilities that enhance overall system performance. Additionally, a new Cisco IOS® Software Universal image enables you to decouple the deployment of hardware and software, providing a stable technology foundation that can quickly adapt to evolving network requirements. Overall, the Cisco 1900 Series offers exceptional total cost of ownership (TCO) savings and network agility through the intelligent integration of market-leading security, unified communications, wireless, and application services. Product Overview The Cisco 1921 builds on the best-in-class offering of the Cisco 1841 Integrated Services Routers. All Cisco 1900 Series Integrated Services Routers offer embedded hardware encryption acceleration, optional firewall, intrusion prevention, and advanced security services. In addition, the platforms support the industry's widest range of wired and wireless connectivity options such as Serial, T1/E1, xDSL, Gigabit Ethernet, and third-generation (3G) wireless (Figure 1) Figure 1. Cisco 1921 Integrated Services Router Key Business Benefits Cisco ISR G2 routers provide superior services integration and agility. Designed for scalability, the modular architecture of these platforms enables you to grow and adapt with your business needs. Table 1 lists the business benefits of the Cisco 1900. Table 1. Key features and benefits of the Cisco 1921 Integrated Services Router
Benefits
Description
Service integration
• The Cisco 1921 offers increased levels of services integration with data, security, wireless, and mobility services, enabling greater efficiencies and cost savings.
Services on demand
• A single Cisco IOS Software Universal image is installed on each ISR G2. The Universal image contains all of the Cisco IOS Software technology sets that can be activated with a software license allowing your business to quickly deploy advanced features without downloading a new Cisco IOSSoftware image. Additionally, larger default memory is included to support the new capabilities.
High performance with integrated services
• The Cisco 1900 Series enables deployment in high-speed WAN environments with concurrent services enabled up to 15 Mbps.
Network agility
• Designed to address customer business requirements, the Cisco 1921 with the modular architecture offers a performance range of modular interfaces and services as your network needs grow. • Modular interfaces offer increased bandwidth, a diversity of connection options, and network resiliency.
Energy efficiency
• The Cisco 1921 architecture provides energy-savings features that include the following: • The Cisco 1900 Series offers intelligent power management and allows you to control power to the modules based on the time of day. Cisco EnergyWise technology will be supported in the future. • Services integration and modularity on a single platform performing multiple functions optimizes raw-materials consumption and energy usage. • Platform flexibility and ongoing development of both hardware and software capabilities lead to a longer product lifecycle, lowering all aspects of the TCO, including materials and energy use. • High-efficiency power supplies are provided with each platform.
Investment protection
• The Cisco 1921 maximizes investment protection by supporting: • Reuse of a broad array of existing modules supported on the original integrated services routers (ISRs) provides a lower TCO. • A rich set of Cisco IOS Software features is carried forward from the original ISRs and delivered in the universal image. • This router gives you the flexibility to grow as your business needs evolve.
Architecture and Modularity The Cisco 1921 is architected to meet the application demands of today's branch offices with design flexibility for future applications. The modular architecture is designed to support expanding customer requirements, increased bandwidth, and fully integrated power distribution to modules supporting 802.3af PoE and Cisco Enhanced PoE (ePoE). Table 2 lists the architectural features and benefits of the Cisco 1921. Table 2. Architectural Features and Benefits
Architectural Feature
Benefits
Modular platform
• The Cisco 1921 ISRs are highly modular platforms with multiple module slots to provide connectivity and services for varied branch-office network requirements. • The ISRs offer an industry-leading breadth of LAN and WAN connectivity options through modules to accommodate field upgrades to future technologies without requiring replacement of the platform.
Processors
• The Cisco 1921 is powered by high-performance multicore processors that support growing demands of branch-office networks by supporting high-throughput WAN requirements.
Embedded IP Security/Secure Sockets Layer (IPsec/SSL) VPN hardware acceleration
• Embedded hardware encryption acceleration is enhanced to provide higher scalability, which, combined with an optional Cisco IOS Security license, enables WAN link security and VPN services (Both IPSec and SSL acceleration). • The onboard encryption hardware out-performs the advanced integration modules of previous generations.
Integrated Gigabit Ethernet ports
• All onboard LAN/WAN ports are 10/100/1000 Gigabit Ethernet routed ports.
Innovative universal-serial-bus (USB)-based console access
• A new, innovative, mini-Type B USB console port supports management connectivity when traditional serial ports are not available. • The traditional console and auxiliary ports are also available. You can use either the USB-based console or the RJ-45-based console port to configure the router.
Optional external power supply for distribution of PoE
• An optional upgrade to the power supply provides inline power (802.3af-compliant PoE and Cisco Standard Inline Power to optional integrated switch modules.
Modularity Features and Benefits The Cisco 1921 provides significantly enhanced modular capabilities (refer to Table 3) that offer you investment protection. Most of the modules available on previous generations of Cisco routers, such as the Cisco 1841 ISR, are supported on the Cisco 1921. Additionally, you can easily interchange modules used on the Cisco 1921 with other Cisco routers to provide maximum investment protection. Taking advantage of common interface cards across a network greatly reduces the complexity of managing inventory requirements, implementing large network rollouts, and maintaining configurations across a variety of branch-office sizes. A complete list of supported modules is available at http://www.cisco.com/go/1921. Table 3. Modularity Features and Benefits
Feature
Benefits
Cisco Enhanced High-Speed WAN Interface Card (EHWIC)
• The EHWIC slot replaces the high-speed WAN interface card (HWIC) slot and can natively support HWICs, WAN interface cards (WICs), and voice/WAN interface cards (VWICs). • Two integrated EHWIC slots are available on the Cisco 1921 for flexible configurations for support of two modules: One doublewide HWIC-D or two singlewide EHWIC/HWIC modules are supported. • Each EHWIC slot offers high-data-throughput capability.
USB 2.0 ports
• One high-speed USB 2.0 port is supported. The USB port enables another mechanism for secure-token capabilities and storage.
t
thats from the 1921 data sheet...

Cambridge Fibre Optic broadband

Hi all,
I moved to a new development in Cambridge in early 2012 and because the property's new and in the city centre I expected there to be fibre optic supplied by either BT or Virgin Media. Virgin Media told me that the infrascruture's not in place because the developers hadn't informed them so there's no potential for their fibre optic service at this property, ever.
BT have told me that there is no date set to activate fibre optic at this address, however, they have told me the following:
- The green box in the street opposite our building is ready for fibre optic
- Our exchange is ready for fibre optic and 'accepting new orders'
Currently, I'm getting 3.5MB on my line through Sky and my contract ends in a month and I'd really like to switch to a fibre optic package. There's a number of other properties connected to the same box in the street, with more currently being built (around 1,000 flats in total), so it baffles me why in a city centre we can only get slow broadband!!
My postcode is CB2 8DT. Any one have any other way of finding more information?
Cheers

dannster wrote:
Hi all,
I moved to a new development in Cambridge in early 2012 and because the property's new and in the city centre I expected there to be fibre optic supplied by either BT or Virgin Media. Virgin Media told me that the infrascruture's not in place because the developers hadn't informed them so there's no potential for their fibre optic service at this property, ever.
BT have told me that there is no date set to activate fibre optic at this address, however, they have told me the following:
- The green box in the street opposite our building is ready for fibre optic
- Our exchange is ready for fibre optic and 'accepting new orders'
Currently, I'm getting 3.5MB on my line through Sky and my contract ends in a month and I'd really like to switch to a fibre optic package. There's a number of other properties connected to the same box in the street, with more currently being built (around 1,000 flats in total), so it baffles me why in a city centre we can only get slow broadband!!
My postcode is CB2 8DT. Any one have any other way of finding more information?
Cheers
I assume that you are on the Cherry Hinton exchange, if so then that exchange is enabled for fibre orders. You need to enter your telephone number in the following link and see what the results are: https://www.btwholesale.com/includes/adsl/main.html

Massive drop in fibre-optic broadband speed

Hello,
We had our fibre-optic set up on 31/8/12, everything went swimmingly and we recieved download speeds averaging around 70MBPS for about a week, however, over the last few days I've realised through a series of speed tests that our download speed has taken a massive dip and now hovers around 20MBPS.
One thing I do find strange is that despite the DL speed drop, our upload speed has remained more-or-less constant. Are there any simple explanations/fixes for this?
Thanks for your time.

It looks as if DLM has decided to lower your profile, possibly because of some noise on the line. Try http://speedtester.bt.com/ and choose the ‘ADSL and Fibre diagnostics’ option, and post the profile it gives as a result. It is fairly common for upload speed not to suffer when there are issues. It is not controlled by DLM in quite the same way as download.
One thing to check is your internal wiring. I had an extension that had been wired off a junction box before the master socket, and it cause similar issues. That was standard GPO practice when it was installed 15 years ago. The FTTC installer should have rewired things, but he incorrectly said it wouln't matter. My download speed went right down to 12Mbps and for a time even 3.5Mbps. Upload remained at 17Mbps all that time. I disconnected the extension and everything came ok again after a few weeks ~ DLM is quick to lower your profile but slow to raise it again.
edit ... I've just been reminded reading a thread on Thinkbroadband that having a Sky box wired in can have a similar effect.

My download speed in the Mac App store is horribly slow going at 600kb/s when my internet speed is 60Mb/s fibre optic broadband, why? Every other application has expected (fast) download speeds, so i doubt its my ISP or security settings.

As above, I have also tried clearing caches and changing settings in keychain. I can normally download a 5GB file in roughly 30 in any other application howver, in the App store it takes 4 hours. Very frustrating, any suggestions are very welcome.

Note: using enthernet or Wifi makes no difference in speed.

BT Infinity - Port Forwarding and Vodafone Sure Si...

I have been lucky enough to upgrade from BT Total Broadband (Home Hub 1 and then 2) to BT Infinity (Home Hub 2 with Openreach box). I can remember having major problems with port forwarding with my previous installation, even though the step by step instructions given by BT regarding application sharing was accurate. I resorted to using TELNET and then certain key commands that ensured it did work. A forum simular to this one saved the day. Now I have the new BT Infinity box of tricks and I appear to have the same problem and now I cannot use TELNET to tear down these restrictions. I have switched off the Firewall within the menu system but realise that this is still operational in some kind of way. All incoming data is still being blocked. I need to make sure the following ports are open to the World so that my Vodafone Sure Signal works: TCP: 8 TCP: 50 TCP: 123 UDP: 500 UDP: 4500 I have also enable the VPN clamping as suggested. Can anyone help me? Vodafone can only advise me on these port numbers the rest is ISP driven. Do I need to speak to an engineer? Do I need to TELNET the Home Hub some how? Thank you in advance.
Solved!
Go to Solution.

There is a nationwide problem with Sure Signal connecting through BTinternet which has been ongoing since the 27th. It doesn't seem to be a problem through other internet providers nor does it seem to be specific to any particular versions of Sure Signal or BT Home Hub.
There's no point trying to talk to BT customer services about it - the idiot I was speaking to yesterday insisted that I needed to change the Wi-Fi channel on my Home Hub in order to get my (wired) Sure Signal working again.
Vodafone's customer services are not quite as sh*t as BT's but not much more help. They do, at least, acknowledge that there is a problem and that it is being worked on by engineers (not sure if it is Voda or BT engineers?) but can only say that the "hope it is fixed in the next 24 hours."
If you are thinking of speaking to BT's "customer support specialists" about this, I suggest you poke yourself in the eye instead; it's as likely to fix the problem, will take less time and probably be less painful.

Sure Signal Problems

Our Vodafone Sure Signal stopped working last month. Vodafone have checked what they needed to and said all is OK. They have advised I speak to our ISP(BT) and check the router settings. Tried doing this through Live Chat, told they are "not trained" for this!
Can I see what the settings are without going through BT?
Appreciate any help
Cheers

There are a number of threads relating to this device.
https://community.bt.com/t5/Other-Broadband-Queries/Vodafone-Sure-Signal-problem-due-to-BT-stability...
For a more general search try
https://community.bt.com/t5/forums/searchpage/tab/message?location=forum-board%3AOtherBB&phrase=voda...
One of the other users on these threads may be able to help with the settings.
If you are on option 1, then your IP address may be shared, which may stop it working. Did you change anything a month ago, like enabling Parental controls?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Sure Signal

Just wondering if anyone has had the same problem, I have had a vodafone sure signal box since November and it has worked brilliantly with BT infinity until about a week ago when phones started to come up with a congestion message and all the lights on the box came on. Vodafone reloaded the software and then replaced the box but I still have the same problem, I wonder if its a problem with Vodafone or with BT infinity, any ideas both suppliers seem unsure.

not sure who is at fault but if it is coming up with a congestion message to me that implies a problem with the mobile phone network rather then infinity
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Vodafone Sure Signal and SKY Fibre Optic Broadband

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