Vodafone Sure Signal problem due to BT stability

Just a quick post to help any Vodafone Sure Signal users who are struggling to make calls.
There are major compatibility issues between SS and the various BT hubs. Go to the vodafone forum to see how many people are struggling to make calls and many suggestions on what to do. I am surprised no one has started a 'class action' against Vodafone!
This post relates to a different problem as I am one of the lucky ones who has managed to get the hub & SS talking to each other properly.
I recently returned from holiday to find that my Sure Signal wouldn't work at all. Classic problem all three lights on but no calls in or out. Tech support sorted it out and it started working --- well sort of!
However over half the time I just got a beep when trying to make a call and never received incoming calls. Anyway after a lot of investigations I noticed that stability of the 'Ping' (latency) on the line was absolutely awful. It didn't affect browsing too much but clearly the SS is very susceptible to lost packets and long ping times.
Spoke with BT Tech Experts who asked me to monitor and report back to them.
I found a piece of software that automates the ping testing called surprise surprise Ping Tester see www pingtester.net You can run it in eval mode.
I set it to ping Google every hour for 1000 seconds and found that about 8% of the pings were getting lost and that a considerable amount of the time the ping was over 200ms.
Monitoring started on a Saturday but I didnt start recording the info till Sunday. Then miraculously on Monday morning some time after 9.17 am on Monday the problem went away. (8% lost pings to zero) I suspect that a BT engineer reset something but have no proof of this.
Anyway the problem has gone away for now. See below for actual results. The records for 10 am - 1.00 pm are missing because I left the spreadsheet open and ping tester couldn't write to the file.
I am continuing to monitor the ping and have noticed occasional deteriorations for a couple of hours but so far it has always returned to zero lost pings.
Start Time
To
Sent
Received
Lost
Loss Rate
Min Time
Max Time
Avg Time
19/01/2014 17:34
19/01/2014 17:35
128
118
10
7.81%
34 ms
271 ms
41 ms
19/01/2014 18:00
19/01/2014 18:08
500
464
36
7.20%
34 ms
191 ms
39 ms
19/01/2014 19:00
19/01/2014 19:09
500
458
42
8.40%
34 ms
132 ms
39 ms
19/01/2014 20:00
19/01/2014 20:08
500
465
35
7.00%
34 ms
130 ms
38 ms
19/01/2014 21:00
19/01/2014 21:08
500
468
32
6.40%
34 ms
188 ms
39 ms
19/01/2014 22:00
19/01/2014 22:08
500
461
39
7.80%
34 ms
155 ms
39 ms
19/01/2014 23:00
19/01/2014 23:17
1000
918
82
8.20%
34 ms
343 ms
39 ms
20/01/2014 00:00
20/01/2014 00:17
1000
911
89
8.90%
34 ms
214 ms
39 ms
20/01/2014 01:00
20/01/2014 01:17
1000
922
78
7.80%
34 ms
238 ms
38 ms
20/01/2014 02:00
20/01/2014 02:17
1000
920
80
8.00%
34 ms
131 ms
38 ms
20/01/2014 03:00
20/01/2014 03:17
1000
930
70
7.00%
34 ms
154 ms
39 ms
20/01/2014 04:00
20/01/2014 04:17
1000
920
80
8.00%
34 ms
143 ms
38 ms
20/01/2014 05:00
20/01/2014 05:17
1000
940
60
6.00%
34 ms
160 ms
39 ms
20/01/2014 06:00
20/01/2014 06:17
1000
929
71
7.10%
34 ms
153 ms
38 ms
20/01/2014 07:00
20/01/2014 07:17
1000
946
54
5.40%
34 ms
129 ms
37 ms
20/01/2014 09:00
20/01/2014 09:17
1000
913
87
8.70%
34 ms
322 ms
40 ms
20/01/2014 14:00
20/01/2014 14:17
1000
1000
0
0.00%
33 ms
76 ms
35 ms
20/01/2014 15:00
20/01/2014 15:17
1000
1000
0
0.00%
32 ms
94 ms
34 ms
20/01/2014 17:00
20/01/2014 17:17
1000
1000
0
0.00%
33 ms
828 ms
39 ms
20/01/2014 18:00
20/01/2014 18:17
1000
999
1
0.10%
33 ms
879 ms
47 ms
20/01/2014 19:00
20/01/2014 19:17
1000
1000
0
0.00%
33 ms
119 ms
35 ms
21/01/2014 00:00
21/01/2014 00:17
1000
1000
0
0.00%
33 ms
83 ms
35 ms
21/01/2014 01:00
21/01/2014 01:17
1000
1000
0
0.00%
33 ms
72 ms
35 ms
21/01/2014 02:00
21/01/2014 02:17
1000
1000
0
0.00%
33 ms
66 ms
35 ms
21/01/2014 03:00
21/01/2014 03:17
1000
1000
0
0.00%
32 ms
91 ms
34 ms
21/01/2014 04:00
21/01/2014 04:17
1000
1000
0
0.00%
33 ms
73 ms
35 ms
21/01/2014 05:00
21/01/2014 05:17
1000
1000
0
0.00%
33 ms
75 ms
35 ms
21/01/2014 06:00
21/01/2014 06:17
1000
1000
0
0.00%
33 ms
88 ms
35 ms
21/01/2014 07:00
21/01/2014 07:17
1000
1000
0
0.00%
34 ms
733 ms
36 ms
21/01/2014 08:00
21/01/2014 08:17
1000
1000
0
0.00%
33 ms
378 ms
38 ms
21/01/2014 11:00
21/01/2014 11:17
1000
1000
0
0.00%
32 ms
404 ms
36 ms
21/01/2014 12:00
21/01/2014 12:17
1000
1000
0
0.00%
33 ms
220 ms
35 ms

I assume that the Vodaphone box connects via an Ethernet cable?
Which port do you have it plugged into, as there are issues with the Gigabit ports, where packets are lost due to auto-negotiation issues on the Ethernet link.
The Ethernet link pulses on some hardware devices, get corrupted, causing the Gigabit ports to keep swapping between 1Gb and 100Mb, this results in packet loss.
This can be overcome on a computer, by setting the network card to 1Gb Full Duplex, and not Auto Negotiate.
I doubt that this option is available on the Vodaphone device.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Hi
Has anybody got Sure Signal working on BT Infinity? Mine works for 30 secs and then just recycles. I have searched on this forum and one poster has "solved" against this topic but with no answer to the problem. http://community.bt.com/t5/BB-in-Home/BT-Infinity-Port-Forwarding-and-Vodafone-Sure-Signal/m-p/61730
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There are a number of threads relating to this device.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
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