Voice connection problem, one direction

I used video iChat from Europe to the US.Although I am using a mobile connection with limited Up and DOwnload speed (about 2000/250 kbit/sec) our video was excellent on both side.
Problem: The US side doesn't hear me but I hear them. We checked the audio settings both sides. What can it be? Please advise! Thanks

Hi,
If the person is using multiple Output choices they will need to do the same for that in System Preferences > Sound > Output and the extra drop down that will appear in iChat > Preferences > Video section
On a tower putting speakers in the Line-out socket will show as Line-out in the System Preferences option.
Putting a headphone in the socket on the front does not cut this output like it does on a laptop.
They should open the Connection Doctor during a Chat from the Video menu.
This will show a graphic representation of your feed and a Frame rate and Bite rate fro you feed.
This will tell them if you are sending them Audio
10:25 PM Wednesday; June 11, 2008

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Can only connect from one direction

I'm having trouble video confrencing... I tried searching the forums, but I'm having trouble thinking of clever search terms.
I can only connect from one direction with one person. They can invite me to a chat and it works fine every time. However when I invite them it always fails. I can invite other people and it works fine though.
This doesn't seem like a typical router problem, because they can invite me and we videochat just fine.
This has been a problem for most versions of iChat that I can remember, but I'm using 3.1.5 currently.

Hi
Is the other person a PC user.
Tony

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I have MacBook Pros about same age, both upgraded to SL, running 10.6.5 and side by side. Airport Extreme home wireless network. iChat bandwidth set to 500kbps on a Comcast cable internet. MBPro#1 can video/audio chat (one way) with PPC in the house and its Connection Doctor setting is "Router type: Full cone". MBPro#2 cannot connect for video/audio chat to MBPro#1 although the camera comes on and you can select "Accept" in the video window; however, the connection thingie just spins until failure. On that machine the Connection Doctor setting is "Router type: Unknown" with its message about something up with the network preventing video/audio chatting. Both machines have Sound input and Sound output settings identical. Text chatting is fine. Video chat attempt to the [email protected] also fails due to connection error. Other wireless activities, such as downloads, internet, etc. work fine on both machines.
- I have reinstalled SL from the install DVD and then upgraded to current OS version from the 10.6.5 combo upgrade .dmg.
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Perhaps there are other files I need to find or change but I am at a loss to get MBPro #1 video chatting -- MBPro #2 in contrast was absolutely smooth to get going.
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Hi Ralph
Thanks for the reply.
The Terminal command is certainly showing something significant. The log for the iChat AV incapable machine is pasted below per your instructions. The end of the paste is as far as it goes. I see that it is different from the iChat AV capable machine ie for that computer there are positive tests to BWD commands and checks for audio and video network come up positive, plus more data come after the CommNAT line.
Peter
MBP-Peetah2:~ prussell$ /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
201941.240150 ER_AddFilter (0): Adding [Peter [email protected]]->[0]
201941.240175 setLocalUserName: Peter [email protected]
201941.242083 Default video size is (640 x 480)
201941.243170 H264: (640 x 480) @ 20 fps
201941.245303 H264: (320 x 240) @ 30 fps
201941.247430 H263: (352 x 288) @ 30 fps
201941.248499 H263: (176 x 144) @ 30 fps
201941.248606 ######################################
201941.248614 # SoundDec_Create(16000 --> 3) #
201941.248619 ######################################
201941.260288 Leaving SoundDec_Create
201941.263386 Audio Unit Parameter List = 7, result = 0
201941.263409 CurrentFormatmSampleRate 44100.000000
201941.263420 CurrentFormatmFormatID lpcm
201941.263425 CurrentFormatmFormatFlags 0x00000029
201941.263430 CurrentFormatmBytesPerPacket 4
201941.263434 CurrentFormatmFramesPerPacket 1
201941.263438 CurrentFormatmBytesPerFrame 4
201941.263442 CurrentFormatmChannelsPerFrame 2
201941.263446 CurrentFormatmBitsPerChannel 32
201941.263450 OurFormatmSampleRate 16000.000000
201941.263455 OurFormatmFormatID lpcm
201941.263459 OurFormatmFormatFlags 0x00000029
201941.263464 OurFormatmBytesPerPacket 4
201941.263468 OurFormatmFramesPerPacket 1
201941.263471 OurFormatmBytesPerFrame 4
201941.263476 OurFormatmChannelsPerFrame 1
201941.263480 OurFormatmBitsPerChannel 32
201941.263490 Reached err = 4294956417, 459
201941.263495 Reached err = 4294956417, 467
201941.264973 ### NEW STATE: to: VC_INIT, from: VC_INVALID
201941.265007 ### NEW STATE: to: VC_IDLE, from: VC_INIT
201941.265023 ++++++++ confStatusMapRemoveAll
201941.265029 ( ) -- mapUserIDToSecurityInfo cleared --
201941.265311 dispatch_CommNATProc
201941.272561 selectedCamera: no camera has been set yet.
201941.272660 Selected microphone is the null device microphone.
201941.272763 vcCapabilitiesOfCPU returns: 0x00000fff
201941.272969 BWD: cache: '[3.1.0.10:0.255.255.255]' != '[2.1.0.10:0.255.255.255]'
201941.273023 BWD: Launching thread to determine focus capability based on bandwidth.
201941.273101 BWD: Using QuickTime value: 500000
201941.273135 BWD bandwidth: 500 kbits up, 500 kbits down.
201941.273142 videoNetworkCapable: 1 -- 3 max participants.
201941.273147 audioNetworkCapable: 1 -- 9 max participants.
201941.273215 Supports PCMU wideband for audio: 1 / video: 0
201941.273233 vcCapabilitiesOfNetwork returns: 0x00000fff
201941.273241 vcCapabilitiesOfRouter returns: 0x00000000
201941.273295 vcCapabilities returns: 0x00000fff
201941.273749 dispatch_DetermineFocusCapability
201941.279880 Found 2 cameras:
201941.280166 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.280440 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.280461 selectedCamera: no camera has been set yet.
201941.280487 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.285160 Microphone devices:
201941.285360 Internal microphone
201941.285473 Line In
201941.285754 Selected mic: Built-in Microphone / imic
201941.285853 Found 2 cameras:
201941.285919 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.286003 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.286083 selectedCamera2 GUID returned Built-in iSight
201941.286145 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.290055 Microphone devices:
201941.290154 Internal microphone
201941.290218 Line In
201941.290429 Selected mic: Built-in Microphone / imic
201941.300452 Received VCHardwareCapsChangeNotification
2011-01-01 20:19:41.300 iChat[357:903] Hardware Caps Dictionary: {
HasCamera = 1;
HasDV = 0;
HasMic = 0;
HasQ8 = 0;
Q8List = (
FirmwareVersion = 0;
GUID = 0xfd40000005ac8502;
IrisState = 1;
201941.302126 Found 2 cameras:
201941.302334 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.302507 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.306851 Microphone devices:
201941.307034 Internal microphone
201941.307144 Line In
201941.307339 selectedCamera2 GUID returned Built-in iSight
201941.307496 Selected microphone is Internal microphone.
201941.307553 vcCapabilitiesOfCPU returns: 0x00000fff
201941.307655 BWD: cache: '[3.1.0.10:0.255.255.255]' != '[2.1.0.10:0.255.255.255]'
201941.307669 BWD: Using QuickTime value: 500000
201941.307683 BWD bandwidth: 500 kbits up, 500 kbits down.
201941.307689 videoNetworkCapable: 1 -- 3 max participants.
201941.307694 audioNetworkCapable: 1 -- 9 max participants.
201941.307698 Supports PCMU wideband for audio: 1 / video: 0
201941.307710 vcCapabilitiesOfNetwork returns: 0x00000fff
201941.307717 vcCapabilitiesOfRouter returns: 0x00000000
201941.307722 vcCapabilities returns: 0x00000fff
201941.307792 Found 2 cameras:
201941.307813 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.307843 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.307870 selectedCamera2 GUID returned Built-in iSight
201941.307885 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.312229 Microphone devices:
201941.312334 Internal microphone
201941.312399 Line In
201941.312623 Selected mic: Built-in Microphone / imic
201941.319687 Selected microphone is Internal microphone.
201941.319922 Selected microphone is Internal microphone.
201941.320105 Selected microphone is Internal microphone.
201941.323061 Found 2 cameras:
201941.323093 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.323137 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.323169 selectedCamera2 GUID returned Built-in iSight
201941.323186 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.329203 Microphone devices:
201941.329390 Internal microphone
201941.329501 Line In
201941.329771 Selected mic: Built-in Microphone / imic
201941.330352 Selected microphone is Internal microphone.
201941.331296 Found 2 cameras:
201941.331766 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
201941.331859 Built-in iSight - 0xfd40000005ac8502 (0x104, 0x104)
201941.331956 selectedCamera2 GUID returned Built-in iSight
201941.332020 selectCameraWithTundraDeviceID: 0x104 returned 1
201941.336642 Microphone devices:
201941.336893 Internal microphone
201941.337048 Line In
201941.337357 Selected mic: Built-in Microphone / imic
201941.337868 Selected microphone is Internal microphone.
201941.364180 BWD Configuration Data: snatmap.mac.com (16384/1)
201941.364489 Connect to bwd server:16384/1 from configuration file.
201941.365699 BWD_GetBandwidth: SendRequest (from :16386)
201941.616127 BWD_GetBandwidth: SendRequest (from :16386)
201941.866366 BWD_GetBandwidth: SendRequest (from :16386)
201942.116735 BWD_GetBandwidth: SendRequest (from :16386)
201942.367129 BWD_GetBandwidth: SendRequest (from :16386)
201942.617493 BWD_GetBandwidth: SendRequest (from :16386)
201942.867743 BWD_GetBandwidth: SendRequest (from :16386)
201943.118093 BWD_GetBandwidth: SendRequest (from :16386)
201943.368459 BWD_GetBandwidth: SendRequest (from :16386)
201943.618783 BWD_GetBandwidth: SendRequest (from :16386)
201943.869367 BWD_GetBandwidth: GotResponse
201943.869436 BWD_Get: signal failed
201943.869501 BWD GetBW failed.
201943.869523 GotBandwidth: 0/0 (up/down) @
201943.869599 BWD bandwidth: 0 kbits up, 0 kbits down.
201943.869623 videoNetworkCapable: 0 -- 0 max participants.
201943.869636 audioNetworkCapable: 0 -- 0 max participants.
201943.869678 Focus Capability (after BWD):
201943.869854 audioHardwareCapable = 1
201943.869902 maxAudioParticipantsBasedOnHardware = 9
201943.869917 audioNetworkCapable = 0
201943.869928 maxAudioParticipants = 0
201943.869940 canBeAudioMultipointParticipant = 1
201943.869951 videoHardwareCapable = 1
201943.869963 maxVideoParticipantsBasedOnHardware = 3
201943.869974 videoNetworkCapable = 0
201943.869985 maxVideoParticipants = 0
201943.869996 canBeVideoMultipointParticipant = 1
201943.870008 detectedUpstreamKbits = 0
201943.870019 detectedDownstreamKbits = 0
201943.870031 Sending VCCapabilitiesDidChangeNotification
201943.870084 BWD: Launched thread done.
201956.341569 CommNAT no result
For the iChat AV capable machine there is:
202525.

Roland UM-ONE CD-ROM does not mount on iMac OS 10.8.2 Roland driver for 10.8 installed as directed. No power ready light shows when connecting UM-ONE. System Profiler shows it, but not configured. Older UM-1X works fine. UM-ONE works on Dell Windows XP.

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I turned off the airport connection on my computer and first I tried using an ethernet cable to connect my laptop to the Airport. That didn't work. Then I tried connecting my laptop directly to the cable modem, and that didn't work either.
I used to have a DSL modem in my apartment, and if I turned my airport connection off and plugged into the DSL modem, I was still able to access the internet no problem.
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Hi,
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In other words, the changes I made to B can never be applied to A.

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Dell E1505 Windows XP Fifth Generation Ipods

I use two Ipods and don't have a problem. The way I
do it is have my ipod set to autoupdate everything
that is checkmarked. Then, I hooked up my wife's
ipod and set it to operate in disk mode and manually
update. With her's I just drag what I want on it to
it, and mine is automatic. They don't cause problems
with each other at all.
Some people say they use playlists to differentiate
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Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
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file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

Can't Connect to one person any more even though we can connect to others

I'm hoping that someone has an idea of what i can do to remedy this situation.
I have been video ichating w/ my wife from work for many months. (she does work for my office from home, so it's ok) She has a MacBook Pro and I have a MacBook. Things worked great until about three or four weeks ago. Now we cannot connect w/ video OR audio at all. I can connect w/ anybody else on my list from work and she can connect w/ anybody else on her list from home. But when we try to connect w/ each other, we get the error -22 bandwidth problem.
How is it possible that it is only our direct connection that does not have enough bandwidth when we can use our same connections to video chat w/ others??
We are both current w/ updates on all of our software.
HELP!
MacBook 2GHz Intel Core Duo Mac OS X (10.4.8) 2 GB Ram

I give up,
There are so many routers, osx, macs and settings that it is difficult to find a repeatable bug.
It just feels like that there are three factors that cause connection problems.
And then different combinations when you look backwards.
So what I have to say is that I cannot pin it down or remotely claim I have firm reason to believe what I say is right but I do see some "combinations of plausible suspects causing the same error message"
The first Macbook Pro was a hard one, refined, improved etc but a non connector.
And it was very hot, uncomfortable hot. I think the designers had been a little to enthusiastic speeding up the processor time.
Now the heat wouldn't be a real problem, the amount of calculations within a very short time might have caused the probook to
be the king of not connecting. There was a certain issue with a card that time so not impossible. Another variable caught the eye.
The graveyard of routers. Understandable, you hide your router and hope you never have to see it again. They do age though, fast.
Updates and firmware did bring some relieve but the Apple chips are something completely different then when tests showed all was good with your good old router. Yet my G4's did respond and my G5 did not. Something totally different caused the error but it gave the same error tekst. it was me who managed to give my computers the exact same identity. Well the error message was: "user does not respond" and I was convinced that it was some kind of bug causing the universal iChat "does not respond" mistery. The port-forwarding was the only fair chance for connecting, and with endless patience and effort Ralph and a lot of others almost personally fixed every possible router combination sold by Apple. The design and coding assignment however was complete the opposite, plug 'n play. Somehow our neighbor was iChatting just by pointing at his router and we did not respond.
In the beginning the specs looked good, it worked fantastic when you managed to avoid to get one or two "show stoppers" in your setup.
A lot of bandwidth, the right sort of router for your specific setup (os version, router software and maybe the right camera and much more)
It is a miracle that some of us got it right the first time. It ran flawlessly if you had the right combination of settings, hardware and software.
And oh boy, what a pain if you got them all wrong. I've been busy at night so to say.
But there is hope, I've seen Macs go online right out of the box (10.4.8) and it looks promising. They all went full motion video chat with no change to settings or any other effort then clicking on your language etc. Splendid. I dare to say that you need to put an effort in it to get it wrong.
The new 802.11n routers that are leaving the shops are fast and steady, 10.4.9 is ready, and in the distance there is a cat waiting that is awesome. I think I already know which airport/router/musicstore/videoshop I'm going to buy.
Just hope Apple doesn't forget to sync the time with MS, it could take a while to debug.
Regards,
JP
Some tips if you can't wait to chat:
1st, it makes no real difference who your ISP is in this case as your issue is not ISP related.
2nd, whether your computer is named or not in the file sharing prefpane should have no bearing on how well your computer hooks back up to the wireless network following sleep.
3rd, PPPoE is not a setting for your wireless network and shouldn't be a setting for any other computers on the wired network behind your router....the router is the only device that might need PPPoE parameters set in order to communicate with the DSL Modem --- and these days, not all DSL Modems are using PPPoE.
D-Link has been in the past very interesting in how they comply with the overall 802.11g/b standards.....some of their default settings can cause issues for the Macintosh WiFi cards because Apple has implemented the standards in a standard way while D-Link chose to implement them such that they caused the least interference for the way that Windows is implemented......which is not quite to standard.
On your router (using the html embedded control pages) you should be able to fine tune the wireless network performance parameters by hooking your computer to the wired LAN port(s) in the back of the router, turning off your Airport card and then checking the Network prefpane to ensure that your computer has an IP address assigned in the range of 192.168.0.xxx ----
Now open your browser and send it to http://192.168.0.1 then log into the control page with the default username - admin - and no password.
This should bring you to the built in control pages Home......check to see if your router has an Advanced tab and if so, select it, then select the Performance button ------ this should be where you can fine tune the wireless network parameters that D-Link has set to their choice for defaults.
The setting that I seem to recall causing the most issues for Macintosh wireless networking in the past was the length of the Preamble ---- I believe that the choice that should work best is the Short Preamble......
The other setting that would best be adjusted is the one that uses any proprietary accelleration techniques to "double" the speed. On a similar vintage DI-624 I had to disable the "Super G" mode in order to keep the wireless network robust for all clients.
I hope this rambling response helps get you back on track.
So in summary, I think your new MacBook CD2 wireless card should be just fine.......your big challenge is in fine tuning the performance parameters that D-Link chose for the DI-524 so that your router can work in a more standard mode and then your new laptop should hook up as advertized.
When you upgraded the firmware, did you make sure that you had the proper version for your revision model? The D-Link support site Firmware Update page lists several different revisions to that model.
mb2.33hrz Mac OS X (10.4.8) (38518353)|

Voice connection problem, one direction

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