Voice gateway SPA8000 problem sending faxes.

Hello, I am a representative of the corporation Kazakhmys using the whole range of your devices. The problem is as follows: Voice Gateway Cisco SPA 8000 does not send faxes to voice gateway Grandstream GXW4232. The problem occurs only if the two voice gateways work with each other. The call comes to the SPA 8000, but after lifting the handset, the session immediately reset. What settings I need to change?

It seems you have RTP packet Size set to 30ms. It's not optimal even for voice call. You should not exceed 20ms for voice, for the fax I propose you to use 10ms.
Note it may not solve your problem, but it increase reliability of fax session.
But now back to the issue. If I understand correctly, the attached log has been captured on
Cisco-SIPGateway/IOS-15.2.4.M7
OK. It seem that most important line of such log is:
068963: Feb 24 05:50:16.778: //6170583/D6D178518A93/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x160DE9D8, Tag=0x0, Call Id=6170583,
Call Entry(Disconnect Cause=3, Voice Class Cause Code=0, Retry Count=0)
If I understand correctly the log, the call has been terminated by SIP Gateway.
I see no apparent issue with ATA8000 (not counting the Packet Size value mentioned on top). There is a problem with SIP Gateway. Unfortunately, I'm not expert on the matter nor this forum is best forum for question related to SIP Gateway. You should ask on IP Telephony forum instead.

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I deployed 5 of these to service a mix of phones and faxes a few months ago using MGCP.
I used fax passthrough; we've had 0 problems so far with the setup.... customer has had several power cuts and no startup problems.
Regards
Aaron
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Please help: Problem sending fax to one recipient using Apple USB Modem

Hello,
I'm using an Apple USB Modem to send an receive faxes on my PowerMac G5. This is working great to the most recipients, but not one with a Philips fax machine.
The problem is, that everybody can send faxes to him - except of me
I'm using a software called Pagesender for this, I e-mailed the support and he told me, that the my fax is timing out and some of his customers have made positive reports of Zoom and Best Data Modems in cases where the Apple Modems have encountered line noise.
Also the Tiger fax solution doesn't work ... The odd things are, that I could send faxes using a stationary fax machine and don't have problems to send faxes to others ...
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Hello,
I'm using an Apple USB Modem to send an receive faxes on my PowerMac G5. This is working great to the most recipients, but not one with a Philips fax machine.
The problem is, that everybody can send faxes to him - except of me
I'm using a software called Pagesender for this, I e-mailed the support and he told me, that the my fax is timing out and some of his customers have made positive reports of Zoom and Best Data Modems in cases where the Apple Modems have encountered line noise.
Also the Tiger fax solution doesn't work ... The odd things are, that I could send faxes using a stationary fax machine and don't have problems to send faxes to others ...
Is there really no solution for this.
Best regards
René

VG 224 Voice Gateway using MCGP for fax

Does anyone have any experience or configs to set up a VG224 Voice Gateway to manage via Call Manager 4.1 using MGCP (for inbound/outbound fax)? SSCP is currently set up, but seems unstable.

try this link for VG 224 support on MGCP
http://www.cisco.com/en/US/tech/tk652/tk777/technologies_tech_note09186a0080159cf3.shtml

Problem sending Faxes from Change Order(IW32) in NW 2004s

Hello Everyone,
We have just recently upgraded our version of SAP from 4.6c and we have discovered an interesting issue when trying to fax shop papers from IW32.
In 4.6c we had configured a output device in SPAD that would redirect the output to SCOT via SAPcomm to our Rightfax fax servers. With the new version of SAP the functionality for creating an output device of type 'FAX' has been disabled since SAPConnect has replaced SAPComm.
How we used to do this is we'd goto IW32, enter an order and choose the menu function Order/Print/Order you could then enter the device type and also the recipient's fax number and the country code.
When we try this in the new system no fax is created, when we remove the device type (clear the box) we still do not create a fax output. When we specify another device (i.e. printer etc) we get an error stating that this is not a Fax device and the request fails.
Does anyone know of a way to correct this problem since our users would like to continue to fax shop papers from our system.
Regards,
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Juan,
We are able to send faxes from SAP to our rightfax system without issues. This is not the problem we are experiencing.
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Since you cannot create an output device of type FAX anymore and you cannot use another type of device type to send the fax we are trying to figure out how to get these printouts to be redirected to SAPConnect and SCOT.
Regards,
James

Voice Gateway echo problem

Hi,
My Cisco 2821 router have 2 PVDM2-64. The "sh call active voice echo-cancel summ" result are A/F :
Voice-GW#sh call active voice echo-can summ
CallID     Port         DSP/Ch   Codec    Ecan-type Tail Called #    Dial-peers
0x111BDFE 0/1/0:15.30      0/1:5    g711ulaw SW-Extend 64 ms *29277728   797/22
0x111BEB2 0/1/1:15.31      0/1:1    g711ulaw SW-Extend 64 ms *082311888 797/40
0x111BEB4 0/1/0:15.31      0/1:2    g711ulaw SW-Extend 24 ms *62379      797/26
We find that the call at port 0/1/0:15.31 have echo problem. We monitor several times and find the echo occured when the DSP/Ch is 0/1:2 or 0/2:2. Please help to mention me the DSP/Ch 0/1:2 or 0/2:2 is which PVDM2-64? Does it mean one of my PVDM2-64 failed? If yes, which one of PVDM2 failed?
Best Regards,

We tried to upgrade IOS from 124-15.T4 to 124-25g and monitor about one days, the echo problem seems not occurred again. Please help to mention me why you recommand to upgrade IOS? Thanks a lot...

SRP527W-U trouble sending fax

hi,
we have problem sending faxes with router SRP527W-U firmware 1.2.4 (003).
We found a strange behavior of the router when the destination media gateway send two closer reinvite packets with two different media ports.
To be more clear I am going to make an example:
The srp527W-U start the sip dialog with the destination media gateway. The media gateway send the first reinvite which is telling to the sr527w-u that its media port will be the 15868 port udp. The srp527w-u answer with a 200 ok packet.
After the first 200 ok packet the destination media gateway decide to change it's media port and send another reinvite telling to the srp527-w-u that it will change its media port to 15870.
Srp527w-u answer with another 200 ok packet but it doesn't change the destination media port and the fax fail after some seconds (about 30 seconds).
After the second 200 ok the srp527w-u should change the destination port and start to send DCS (T.38) packet to the destination media gateway but instead start to send packet to the old media port so that's why the fax at the end fail.
We don't have problem sending faxes with SPA2102 firmware 5.2.12 using the same destination media gateway.
We have applied the same configuration of the SRP527W-U to the SPA2102 but with SPA2102 everything it's working fine.
I have done a couple of trace where it is possible to see what i am telling you (if someone of cisco need this traces i can send it via private message).
I hope that someone of the support staff can troubleshoot this behavior.
thanks in advance for your answer.

here the trace i have done in LAB:
|Time     | aaa.bbb.ccc.130 (SRP527W-U)| aaa.bbb.ccc.17|||| aaa.bbb.ccc.19|
|0.000    |INVITE SDP (g729) ||SIP From: 0211111111 [email protected] To:[email protected]
|         |(5061)   ------------------> (5060)   |                   |
|0.002    |         100 Trying|                   |                   |SIP Status
|         |(5061)   <------------------ (5060)   |                   |
|0.147    |         RTP (g729)                    |                   |RTP Num packets:1 Duration:0.000s SSRC:0x69AE7E33
|         |(16460) <-------------------------------------- (15862) |
|4.699    |         183 SDP (g729)                |                   |SIP Status
|         |(5061)   <------------------ (5060)   |                   |
|4.737    |         200 OK SDP (g729)               |                   |SIP Status
|         |(5061)   <------------------ (5060)   |                   |
|4.780    |         ACK       |                   |                   |SIP Request
|         |(5061)   ------------------> (5060)   |                   |
|4.789    |         RTP (g729)                    |                   |RTP Num packets:1 Duration:0.000s SSRC:0x3ADB2A29
|         |(16460) --------------------------------------> (15862) |
|6.973    |         RTP (g711A)                   |                   |RTP Num packets:1 Duration:0.000s SSRC:0x69AE7E33
|         |(16460) <-------------------------------------- (15862) |
|9.259    |         INVITE SDP (t38)              |                   |SIP Request
|         |(5061)   <------------------ (5060)   |                   |FIRST REINVITE PORT DECLARATION 15868
|9.319    |         200 OK SDP (t38)              |                   |SIP Status
|         |(5061)   ------------------> (5060)   |                   |
|9.321    |         ACK       |                   |                   |SIP Request
|         |(5061)   <------------------ (5060)   |                   |
|9.375    |         INVITE SDP (t38)              |                   |SIP Request
|         |(5061)   <------------------ (5060)   |                   |SECOND REINVITE PORT DECLARATION 15870
|9.428    |         200 OK SDP (t38)              |                   |SIP Status
|         |(5061)   ------------------> (5060)   |                   |
|9.431    |         ACK       |                   |                   |SIP Request
|         |(5061)   <------------------ (5060)   |                   |
|9.457    |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) --------------------------------------> (15868) |
|9.793    |         v21-preamble                  |                   |t38:t30 Ind:v21-preamble
|         |(16460) <-------------------------------------- (15870) |
|11.269   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) <-------------------------------------- (15870) |
|11.539   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) <-------------------------------------- (15870) |
|11.588   |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) <-------------------------------------- (15870) |
|14.309   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) --------------------------------------> (15868) |
|14.628   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) --------------------------------------> (15868) |
|14.668   |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) --------------------------------------> (15868) |
|14.948   |         v17-14400-long-training       |                   |t38:t30 Ind:v17-14400-long-training
|         |(16460) --------------------------------------> (15868) |
|16.719   |         v21-preamble                  |                   |t38:t30 Ind:v21-preamble
|         |(16460) <-------------------------------------- (15870) |
|18.610   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) <-------------------------------------- (15870) |
|18.880   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) <-------------------------------------- (15870) |
|18.930   |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) <-------------------------------------- (15870) |
|21.468   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) --------------------------------------> (15868) |
|21.788   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) --------------------------------------> (15868) |
|21.828   |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) --------------------------------------> (15868) |
|22.108   |         v17-14400-long-training       |                   |t38:t30 Ind:v17-14400-long-training
|         |(16460) --------------------------------------> (15868) |
|24.052   |         v21-preamble                  |                   |t38:t30 Ind:v21-preamble
|         |(16460) <-------------------------------------- (15870) |
|25.942   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) <-------------------------------------- (15870) |
|26.212   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) <-------------------------------------- (15870) |
|26.262   |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) <-------------------------------------- (15870) |
|27.200   |         v21-preamble                  |                   |t38:t30 Ind:v21-preamble
|         |(16460) --------------------------------------> (15868) |
|28.798   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) --------------------------------------> (15868) |
|29.119   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) --------------------------------------> (15868) |
|29.158   |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) --------------------------------------> (15868) |
|29.439   |         v17-14400-long-training       |                   |t38:t30 Ind:v17-14400-long-training
|         |(16460) --------------------------------------> (15868) |
|31.383   |         v21-preamble                  |                   |t38:t30 Ind:v21-preamble
|         |(16460) <-------------------------------------- (15870) |
|33.268   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) <-------------------------------------- (15870) |
|33.538   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) <-------------------------------------- (15870) |
|33.588   |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) <-------------------------------------- (15870) |
|35.687   |         Ukn (0x00)                    |                   |t38:v21:HDLC:Ukn (0x00)
|         |(16460) --------------------------------------> (15868) |
|35.718   |         no-signal |                   |                   |t38:t30 Ind:no-signal
|         |(16460) --------------------------------------> (15868) |
|37.346   |         BYE       |                   |                   |SIP Request
|         |(5061)   ------------------> (5060)   |                   |
|37.347   |         200 OK    |                   |                   |SIP Status
|         |(5061)   <------------------ (5060)   |                   |

HP LaserJet Pro 200 Color M276nw - Cannot Send Faxes via WIFI

Hi all,
I have a problem sending faxes from my laptop through the HP LaserJet Pro 200 Color M276nw printer.
I can send faxes from the printer device itself if i place a doucment into the feeder.
The problem exists when connecting to the all-in-one device via the WIFI, printing is fine and connection is active though when trying to fax a dcoument from my desktop utilising the FAX driver it complains about the printer being offline and cannot communicate to the all-in-one device?
any help would be appreciated.
Thanks
Jono

Hey @BSA_IT,
Welcome to the HP Support Forum.
I understand you're having an issue sending faxes from your PC through the HP LaserJet Pro 200 color MFP M276nw. I would like to assist you with this.
The following might help:
Click on Start / Devices and Printers
Double click on your printer's Fax icon
Click See What's Printing
Click Printer
If 'Use Printer Offline' is checked as you'll see in the screenshot below, be sure to uncheck it.
Next, try sending the fax through your laptop as before. If you run into the same issue, try the following steps to rule out Windows settings as interfering with fax sending capabilities:
Click on your Start menu
In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboard
When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
Select Disable All
Select Apply and OK
Restart your computer when prompted
Once the computer reboots, trying sending the fax.
To enable the programs after you've tested the machine, just open MSCONFIG the same way and under the general tab, just click 'normal startup' Hit apply and OK and reboot one final time
Please let me know the result of your troubleshooting by responding to this post.
Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Have problem with Fax in AS5400HPX Voice Gateway

I've problem in my system.AS5400 Voicegateway.when I send fax from my system,it's ok.But when i receive fax from another number in out system,data in fax loss.about 1/2 data in paper loss.
-from my system to outside :ok
-from outside to my system: not good
please help me

Hi,
FYI, you can see the file configuration of AS5400. Please detect this issue to correct for my customers as soon as you can.
Thanks
Vo.

Call Manager register fxs port with voice gateway- problem

I have a CUCM 6 and a Voice Gateway V224. I've configured the voice gateway's voice FXS ports as MGCP.
I have a Voip connected and registered to the CUCM and a Pots phone connected to the Voice Gateway.
If i dial from the Voip to the Pots phone it rings. The problem is that i cannot ring from the Pots to the Voip phone.
I have no dial tone.
If i write no shut down on the voice port i have a tone. If i configure mgcp on the voice port i have a busy ringtone.
I've entered no mgcp and mgcp commands and i've reset the voice gateway.
How can i call from the pots to the voip phone?
The ios version on the voice gateway is Version 12.4(22)T4.
Here is an outghtput from the Voice gateway.
ccm-manager mgcp
ccm-manager fax protocol cisco
ccm-manager music-on-hold
ccm-manager config server 10.1.1.33
ccm-manager config
mgcp
mgcp call-agent CCMIOSS 2427 service-type mgcp version 0.1
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp validate domain-name
mgcp rtp payload-type g726r16 static
mgcp profile default
timeout tone busy 600
timeout tone dial 600
dial-peer voice 999223 pots
service mgcpapp
port 2/23
dial-peer voice 999222 pots
service mgcpapp
port 2/22
dial-peer voice 999888 pots
service mgcpapp
port 2/23
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Is your campaign using CPA? If so, what's the behavior if CPA is not enabled?
I think the best thing to do is to run a trace...
Call Manager > Cisco Unified Serviceability > Trace > Configurations
Select a CUCM server - any subscriber would work.
Service Group - CM Services
Cisco CallManager (Inactive)
Enable SIP Stack Trace and apply to all nodes. Download and install RTMT
Make a bunch of outbound tests and then open RTMT > Trace & Log Central > Collect Files > Check "All Servers" for Cisco CallManager > Next > Next > Relative Range if you made the test calls within the last X minutes, otherwise you can set a From and To datetime. Click Finish and go through your SDL logs and see what errors you find and post them here.
Also, make sure your phone is in the correct CSS in Call Manager

Problem while sending FAX (Error Message 802 if checked in SOST)

Hi all,
I'm using FM SO_NEW_DOCUMENT_SEND_API1 to send Email and Fax through ABAP prog.
The Email is going fine but there is a problem in sending Fax, when i chek in SOST i get the following message.
Msg No <b>802</b> No delivery to 0091802299922, as recipient unknown.
This is my Fax No. +91 91-80-2299922
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Email ID : External Email id
Fax No: 802299922 ( Passing Fax No in this format )
Country IND
The following is the code of my program, please show up some light on any mistake made in the same.
*& This is my Source Code
report z_email.
tables : somlreci1.
data : e_document_data like sodocchgi1,
e_document_type like soodk-objtp value 'RAW',
e_put_in_outbox like sonv-flag value 'X',
e_commit_work like sonv-flag value 'X'.
data : it_object_header type table of solisti1 with header line,
it_object_content type table of solisti1 with header line,
receivers type table of somlreci1 with header line.
data : i_lines type i.
select-options : s_mailid for somlreci1-receiver no intervals.
parameters : p_faxno type somlreci1-fax,
p_contry type somlreci1-country.
start-of-selection.
e_document_data-obj_name = 'Test'.
e_document_data-obj_descr = 'Email Test'.
e_document_data-obj_langu = sy-langu.
e_document_data-proc_type = '1'.
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it_object_content-line = 'This is a report used to send starts and'.
append it_object_content.
clear it_object_content.
it_object_content-line = ' stops to foreign distri. via E-Mail or Fax'.
append it_object_content.
clear it_object_content.
*--For Doc Size
describe table it_object_content lines i_lines.
e_document_data-doc_size = ( i_lines - 1 ) * 255 +
strlen( it_object_content ).
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loop at s_mailid.
receivers-receiver = s_mailid-low.
receivers-rec_type = 'U'.
append receivers.
clear : receivers.
endloop.
*--Fax
if p_faxno is not initial.
receivers-rec_type = 'F'.
receivers-fax = p_faxno.
receivers-country = p_contry.
receivers-com_type = 'TELFAX'.
append receivers.
clear : receivers.
endif.
*--Call function module
call function 'SO_NEW_DOCUMENT_SEND_API1'
exporting
document_data = e_document_data
document_type = e_document_type
put_in_outbox = e_put_in_outbox
commit_work = e_commit_work
IMPORTING
SENT_TO_ALL =
NEW_OBJECT_ID =
tables
OBJECT_HEADER =
object_content = it_object_content
CONTENTS_HEX =
OBJECT_PARA =
OBJECT_PARB =
receivers = receivers
exceptions
too_many_receivers = 1
document_not_sent = 2
document_type_not_exist = 3
operation_no_authorization = 4
parameter_error = 5
x_error = 6
enqueue_error = 7
others = 8
if sy-subrc = 0.
message id sy-msgid type sy-msgty number sy-msgno
with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
commit work.
wait up to 2 seconds.
submit rsconn01 with mode = 'INT'
with output = 'X'
and return.
write :/ 'Message sent successfully..!'.
endif.
Regards,
Balavardhan.K

Hi ,
I am facing similar problem , in case you have a resolution about the FAX number , then please let me know .
Thanks,
Abhishek
([email protected])

Line Alignment Problem while sending Fax from SAP Script

Moderator message: please do not post the same question in different forums
Hi Experts,
While sending fax the horizontal lines are not displaying till the end of the page.
But in the print preview the lines are displying till the end.
If this is printed using local printer the lines are printing fine but the problem is with the fax.
Please provide me a solution for this.
Regards,
Rajesh.
Edited by: Matt on Nov 25, 2008 2:51 PM

Puzzling.
I've seen where the printed output doesn't match the print preview but not a fax not matching a print.
Do you use SAPConnect or the older SAPComm method for faxing?
How do you produce the horizontal lines? BOX commands, ULINE, '-', etc.?

Problem while sending fax through a SAP Smart Form

Hi,
I am trying to send fax through a smartform but it is not working, please see the details below.
I am calling the Function Module "SSF_FUNCTION_MODULE_NAME" in a PAI event. After storing the FM name "/1BCDWB/SF00000029"in a local variable "ls_frm_name", I am using that for printing the Form and at the same time to fax out the same by passing the following export parameters.
control_parameters type ssfctrlop with values
la_ssfctrlop_struc-device      = 'TELEFAX'.
la_ssfctrlop_struc-no_dialog   = 'X'.
la_ssfctrlop_struc-langu       = ls_supplier_info-spras.
output_options type ssfcompop with values
ls_ssffaxop_struc-tdteleland   = ls_supplier_info-land1.
ls_ssffaxop_struc-tdtelenum    = lfa1-telfx.
ls_ssffaxop_struc-tdfaxuser    = syst-uname.
ls_ssffaxop_struc-tdnoprint    = 'X'.
along with "fax_details = ls_zap1_fax_details" declared as interface parameters to the Smart Form.
But the Function Module is throwing following exception and not sending any Fax.
SY-MSGID-->OL
SY-MSGNO-->356
SY-MSGV1-->NOAUTHORITYCHECK
Do I need to pass any other values to the FM, I felt that this is not an authorization problem after debugging.
Can any one please help me in handling this exception and send the fax,
Thanks,
Srinivas.
Edited by: Venkata Srinivas Inavilli on May 20, 2008 2:40 PM

may it be that in those cases where it doesnt work, that you got no fax number?
Since it works soemtimes, it seems there are no errors, but rather in some cases some important info is missing, fax number may be one of thsoe important info in a FAX scenario.

Problem while sending FAX through PRINT_TEXT    FM

Hi All,
I have a problem while sending a fax.
we are sending fax through the FM PRINT_TEXT.
Below is the FM we are passing paramenters.
CALL FUNCTION 'PRINT_TEXT'
       EXPORTING
            APPLICATION              = 'TX'
            DEVICE                   = 'TELEFAX'
            DIALOG                   = SPACE
            HEADER                   = fs_header
            OPTIONS                  = fs_popt
       IMPORTING
            RESULT                   = fs_pres
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            LINES                    = <b>int_fax</b>
       EXCEPTIONS
            CANCELED                 = 1
            DEVICE                   = 2
            FORM                     = 3
            OPTIONS                  = 4
            UNCLOSED                 = 5
            UNKNOWN                  = 6
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            TEXTFORMAT               = 8
            COMMUNICATION            = 9
            BAD_PAGEFORMAT_FOR_PRINT = 10
            OTHERS                   = 11.
if sy-subrc ne 0.
    p_flag = lit_x.
endif.
In INT_FAX internal table we have two fields one is tdformat second one is tdline
The lengh of the TDLINE is 132 char,Initially for all reocords we have only 108 char length,But according to user requirement we added one more field in taht
Now the lengh increased to 132 for each records.
When i checked in debugg mode the INT_FAX internal table have all 132 characters.
The problem is while checking in SOST trnasaction it is showing 108 characters in one line and remaining in second line,can you please help on this.
Thanks In advance
Sriman.

may it be that in those cases where it doesnt work, that you got no fax number?
Since it works soemtimes, it seems there are no errors, but rather in some cases some important info is missing, fax number may be one of thsoe important info in a FAX scenario.

Problem on sending fax with Apple USB modem

Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
Look forward to your advice. Thank you,
Victor Tang
Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
When I connect my phone to the jack, I do get a dial tone and can talk on the phone (which I do frequently). I have been provided with two additional new Apple USB modems to try to see if that would fix the problem. It did not make any difference which of the three modems I use, I cannot send or receive faxes. Yesterday, I booted up my old iMac (OS X 10.4.11 with a collapsing hard drive, but an internal modem). I attached this computer to the same phone jack and was able to freely send faxes - every single try.
I downloaded and set up the application PageSender just to see if it was the fax software (I have been trying to just use what came with my MacBook Pro). Using the Apple USB external modem (as I have had to do with this computer and operating system), I could not send any faxes - could not get a dial tone, according to PageSender.
I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
I partitioned my harddrive into two partitions HD and HD_2. I loaded OS X 10.5.5 (from my CD) onto the second partition. I then copied the IOSerialFamily.kext on my thumb drive (from OS X 10.5.5 the version was 92). Then I upgraded to 10.5.6, and copied the ioSerialFamily.kext on my thumb drive - this time with 10.5.6 the version was 93. I went back to my first partition where I have 10.5.7 (version 94) and tried to transfer version 93 IOSerialFamily.kext to the extensions. As soon as I tried to mount the Apple USB modem I received the following message:
"System extension cannot be used
The system extension”/system/Library/Estensions/IOSerialFamily.kext/contents/PlugIns/Motor olaSM56KUSB.kext was installed improperly and cannot be used. Please try reinstalling it or contact the product’s vendor for an update."
At that point I tried to exchange the version 93 with the one that I removed - version 94, but I continued to get the same message. I decided to reinstall 10.5.7 again hoping that this would solve the message problem. No such luck! I did now have version 94, but the same error message. At this point, I tried a permissions repair. This solved the error problem... but I was still not able to send or receive faxes, because the fax programs could detect not dial tone.
Because I have never sent or received faxes with this computer - only my iBook (10.4.11), I decided to go back to the second partition on my computer and see if I could send a fax from the macBook Pro with 10.5.6. The results are sporadic. I had to try several times, and occasionally I would get a dial tone and could send the fax, but more often, I could not. There was no difference in any of the 2 modems I tried (by now I had returned 1 to the Apple Store), or whether I used the front USB port or the rear USB port. The sending of a fax with MacBook Pro and 10.5.6 was not consistent or reliable and I could only occasionally get a dial tone... with 10.5.7 I can never get a dial tone.
According to my AppleCare representative the engineers are "on this". But I see that the original post was in November, which was prior to 10.5.7; I purchased my MacBook Pro with 10.5.5 in December, so imagine that this problem has been around through several upgrades of 10.5.
This is unbelievably frustrating! Has anyone been able to easily send and receive faxes with 10.5.5?
Chris (hopefully you are still around), did you get any error messages when you exchanged your 10.5.6 IOSerialFamily.kext for the 10.5.7 IOSerialFamily.kext - especially when you mounted- or tried to attach the external modem? If so, how did you handle that?
Sorry that this has been such a long post. I have tried to provide as much information as I could in the hopes of finding a solution. Any ideas???
THANKS!

Voice gateway SPA8000 problem sending faxes.

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