Voice Mail going to Junk Mail

I have several users complaining about their Voice Mails ending up in their Junk folder.  When a user creates a rule to allow this email, Outlook produces an error.  Outlook won’t let you create a rule unless the email comes from a valid address.  Currently all of our voice mails come from this address unityconnection@ciscocm1.
Is there a way to change this address or add a valid extension like .com to the email?
Ryan

I dont have Enable DNS Resolution checked, so no.

Similar Messages

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    Is it being marked by your email provider? Check the raw headers and see if there is an x-spam header.
    If so, you can disable Mail trusting spam headers in the Junk preferences.

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    Apple's Mail has developed a serious flaw with Junk Mail filtering for
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    Message was edited by: Neville Mayfield

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    Since upgrading to Mavericks all my mail is going straight into my Junk folder apart from a trial email I sent to myself. It seems that it is not recognising genuine mail sent from anyone other than people in my contacts.
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    Have you made any changes to the junk filter in Preferences > Junk Mail > Advanced? Try this:
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    Chip

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    I have tons of emails suddenly going into my junk folder, but they are not even being marked as junk email. These are emails that used to always come in fine. It's happening to all my accounts, so I don't think it's to do with the provider, especially since one is my Mac account. Any idea what's going on?

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  • Good mail going to Junk folder -- even Apple mail

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    Thank you Nubz N. and BobHarris for your feedback on the issue.  I had actually already tried resetting my junk settings in Apple Mail and had no success, and trust me BobHarris, I was not using the Junk key as the delete key.
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    All my new email is going into the Junk mail folder, even some old emails from one folder. Plus, my Rules aren't working when I apply them.

    Found out the problem lies with SpamSieve - once I unchecked it in Rules, everything's back to normal. I guess there's not a Leopard-compatible version yet, but what a great service it is.

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    Message was edited by: Serge Lebel

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    Hi Carpetman81,
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    Thanks for using Apple Support Communities.
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