Voice Mail Greeting Issue

I cannot reset my outgoing message. I'll record a new one and play it back, but when I call my phone from someone else's they get the old greeting.

Voicemail is a wireless carrier function. call them and ask.

Similar Messages

Recording a Voice-Mail Greeting

I need to capture a decent copy of a voice-mail greeting currently associated with the phone line of a relative who recently passed away, before the phone service is terminated.
Can anyone recommend an easy way of using my old OS9.2.2 G3 iMac to do that -- perhaps by somehow using its internal 56 K modem and SimpleSound?

Same problem. Hope they provide a fix

I need a multiple message voice mail app for Iphone 4S that also provides an auto-attendant, e.g the caller can dial 1 for one of business's or 2 for the other. Each of these options will need to have a different voice mail greeting. Help please?

I need a multiple message voice mail app for Iphone 4S that also provides an auto-attendant, e.g the caller can dial 1 for one of business's or 2 for the other. Each of these options will need to have a different voice mail greeting. Help please?

There are no alternative voicemail apps - the core functionality of the phone can not be replaced.
You'll have to look for an external service, that can then forward calls for each caller onto the correct phone.
At our business we use Voipfone.co.uk which allows multiple phone lines to come into one VOIP account.

Can I change my voice mail greeting remotely...i.e. without my phone in hand?

Can I change my voice mail greeting remotely...i.e. without my phone in hand?

Yes - call your number from any phone, and interrupt your greeting by pressing #. Then listen to the prompts, I think it's 4 for personal options, and from there just follow the prompts to change your greeting.

Unity Express voice mail timing issue.

Hi,
I have installed one uc520 at one of our customer. i configured voice mail but there is one issue with the voice mail timing. Suppose i retrive the voice mail the voice mail prompt is giving the wrong time. Suppose I send a voice mail to a subscriber at 3pm, the voice mail prompt is saying 'message send at 4 pm'.
I checked both cme and cue clock settings and both are showing the correct time.
Can anybody help me on this issue
Regards
Thejas

Are the calls to CUE getting dropped when you dial from an IP Phone at site 1 (callmanager) ?
How is the CME router setup in Callmanager ? Is it added as a regular H323 gateway or a H225 trunk ? Either ways, make sure the gateway registers with the correct IP that is used in Callmanager.
So if CME has a wan ip (a.a.a.a) and a lan ip (b.b.b.b), if you add b.b.b.b as the CME gateway's ip address in Callmanager, then you need to bind the H323 ip address as follows.
interface fa0/0
ip add b.b.b.b
h323-gateway voip bind srcaddr b.b.b.b
Most likely the CME gateway is sending calls to Callmanager using ip address a.a.a.a which is the wan ip, through which it has the default route to Callmanager.
Hope that makes sense!

Unity Connection Auto Attendant direct to voice mail, MWI issue

hi,
First time encountering this issue with call transfer from AA and MWI.
An Auto Attendant have been setup for a branch office. All employees at the Branch office phones are assigned a DID.
Customers can dial the 10 digit or dial the main line (auto attendant) and then dial the last 4 digit extension to reach the employee.
Problem I am having is there is a range of numbers that when being transferred from AA, goes directly to voicemail. Also when there is a message left on the voicemail, the MWI is not lit. It does show the envelope icon and the message "you have vociemail" on the phone display.
I can call the DID directly and it does not go directly to voicemail but MWI is still not on when a message is left.
This only happens within a range of numbers.. for example, I have 50 DID assigned to this office from XXX-XXX-0100 to XXX-XXX-0150. Only the phones within the range of XXX-XXX-0120 to XXX-XXX-0130 have this issue with the AA going directly to vociemail and MWI not on when a message is left.
For phones outside this range of numbers, AA transfer works fine and MWI works.
anyone ran into this issue before?
thank in advance.

Hi,
The range in which you are facing issue is XXX-XXX-0120 to XXX-XXX-0130, just try to open any one of the extension in this range and go to edit -- transfer rules -- standard/alternate (if alternate is enabled) -- Transfer calls -- may be this is set to Greetings. If so the transferred call goes to voicemail directly. Try enabling Extension.
Just try this for one extension and see...
Hope this helps, i had the same issue.
Regards
Jagadish G

Unable to change my voice mail greeting

When I try to change my voicemail greeting it tells me service is unavailable... ? How can I chnage this?

Call your voicemail, press 4 (Personal Options) then 3 (Greetings) then 1 to record a new greeting. You'll be able to hear it before saving it, and given the option to re-record if necessary. I've attached a chart of the voicemail menus. Hope it's readable.

HELP I need help with Visual voice mail

I need someone who has done it before to tell me how to use a prerecorded voice mail greeting.Or at-lest how to use one for my greeting on my VVM downloaded from the web in MP3 format.

Hello,
Please follow the steps outlined below to change your voicemail personal greeting. You will not be able to use an mp3 file as your greeting.
With your device, dial *86 + send
Enter your password
Press 4 (personal options)
Press 3 (record greetings)
Press 1 (to change your personal greeting)
Choose the type of greeting you want. Press 1 for your cell number to be announced, Press 2 for your name to be announced or Press 3 for a personal greeting
For more information on voicemail, please visit the link below:
Voice Mail
For information about Visual Voicemail, please visit:
Visual Voicemail
Thank you.
KellyW@VZWSupport

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

Jabber for Windows client Voice Mail issue

hi, cisco guys
    i have a collaboration test for my customer in resent days.
    the follow picture is the topo of my test system
   1. cucm1 use ICT non-GK trunk to connected with cucm2 and the ip phones with dn 56xx registered on cm1
    the iphones and jabber clients with dn 54xx registered on cm2
   2. cm2 intergrated with Unity Connection server and Cups server
       the version of cm1 and cm2 and unity connection is 8.6.2-21900
      the version of cups is 8.6.4
3. the issue occurrenced when the ip phone user 5412 call to 5411 but no answered, user 5412 sent a
      voice mail to user 5411，only MVI of the ip phone 9951 with dn 5411 turned on but jabber client wihtout any prompt message
      but when the user 5665 which registered on cm1 called user 5411 and sent a voice mail , status in normal,
      mvi turned on , the jabber client also can recived the prompt message and the the vocie mail could be played on the jabber client
      what's the issue probably be caused by & how can i solve it
      need your help!!!!

I don't know if you have a specific subnets permitted in the CUPS ACL
This is dangerous and incorrect guidence. The Incoming ACL allows the addresses defined to bypass authentication. In other words, I could impersonate your CEO if I wanted to. There are only two common use cases where doing this is appropriate: 1) the CUxAC server IP; or 2) older versions of CCX where CAD didn't support DIGEST authentication.
As for the original question: your English is difficult to understand. Is the following problem statement accurate?
When 5412 on CM2 leaves a voicemail for 5411 on CM2, the MWI is lit for 5411 but Jabber does not reflect the waiting message?
If this is accurate, is the message also shown in the Web Inbox? https:///inbox
The serverIP should be the CUC server defined in the voicemail profile on CUPS for the user who owns 5411.
Please remember to rate helpful responses and identify helpful or correct answers.

Callmanager, Unity Issue with Voice Mail

Hello Guys,
I am currently facing an issue with a Callmanager <-> Unity integration.
The situation is the following one:
All user own a voice mail box. User A forwarded its phone to his voice mailbox. User B forwarded its phone to User A.
If now User C calls User B, he gets forwarded to User A , of course. But if user A does not take the call, User C hears the voice mailbox from User B.
I would like to have for a special situation that User C hears the voice mailbox of User A.
Is this possible?
Thanks!

Hi there,
You can have a look into this setting which is available in Unity Connection 7.x ;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**
You would need to think about what impact this might have on your setup, but it does allow
for users to Forward to their personal VM at times and the Helpdesk mesage when necessary
Hope this helps!
Rob

Voice mail and Embedded-Service-Engine0/0 issue

Recently I added PSTN and SCUE-ISM-8.6-K9 to be applay (IVR and Voicemail) on my Cisco Router 2921 ,
The PSTN now is working properly ,But I facing three issue of the voicemail ,Embedded-service Engine and IVR configuration as the following:
1- I recieved the following error message when enable the Embedded-Service-Engine0/0
"Memory size does not meet the requirements of Embedded-Service-Engine0/0"
Cisco CISCO2921/K9 (revision 1.0) with 479232K/45056K bytes of memory.
Processor board ID FCZ162670HW
4 Gigabit Ethernet interfaces
2 terminal lines
1 Virtual Private Network (VPN) Module
2 Voice FXO interfaces
1 Internal Services Module (ISM) with Services Ready Engine (SRE)
Cisco Unity Express 8.6.6 in slot/sub-slot 0/0
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)
2- Kindly the attached file of the Voice mail configuration but not working.
3- Please, can you provide of a document about IVR configuration ?

Hello Ammar,
As per the error you required more memory for ESE module to work, you have only 512MB memory. Now I assuem you configured on Service-Module right ? It will work fine without any issue.
Next for your voicemail not working can verify that you have configured the SIP dial-peer to reach the Voicemail tiggered phonenumber i.e. 700 in your case.
dial-peer voice 101 voip
session protocol sipv2
session target ipv4:192.168.130.101
destination-pattern 700
Thanks
Selva

Iphone 5s phone and voice mail issues

phone app keeps freezing and the voicemails i receive cannot be listened to as the play button is greyed out. I have just started this in the last week for no obvious reason.
I turn it off and on and I am on the latest software. It is a real pain as I have work calls coming through to this phone and I can't hear the message without dialling into my voicemail manually a la 1990.
Apart from reinstalling the phone software any suggestions? I have deleted all my old voicemails and deleted voicemail in case that helped but no change.

"Apart from re installing the phone software any suggestions?"
The guy asked this. When it comes to voice mail the only way to re-install the software is to do a restore.
Now this is where you maybe getting lost.
"If you're not wanting to do a restore try doing a two button reset by pressing and holding the sleep/wake button (power button) at the same time until the phone shuts off"
Now I am being smart and I'm done arguing with you on here.
I am right in what I was trying to get across.
-Being Smart

Voice mail issue with CUCM or CUCME

Hi,
I want to know a basic information regarding voice mail configuration in CUCM or CUCME.
With the very basic configuration of CUCM or CUCME without any unity or unity connection, is it possible to have basic voice mail features with the system. Say, I have configured call manager server with voice gateway connected to PSTN. Now is it possible to have voice mail for the system without cisco unity or unity connection configured.
Same goes for CUCME. We have CME bundled router configured. Can we configure voice mail with unity express without having separate license?
Please help ,e to get the answer for this query.
Regards,
Sagar

Hi Amer,
Thanks for your help. Is this same for both CUCM & CUCME?
For welcome greetings, I have configured its-CISCO.2.0.2.0.tcl in the VG. Can you please guide me about basicAA.tcl script, i want to give it a shot.
Regards,
Sagar

Sound issues with SMS; voice mail alerts and "lock sounds"

Every since upgrading to the latest version (on my original iPhone) the sounds do not work for such things as incoming text messages; new voice mail messages and the lock sound when I shut the phone off.
I've turned the phone off and on again; I've set and re-set the sound settings and everything looks like I should be getting sounds but it's like I have it on vibrate mode, which I don't.
I'm perplexed.... has this happened to anyone else?
Thanks!

I have had the same problem as well. I can usually fix it by playing a song from the iPod. After I do this the sounds work again, still annoying though!!

Voice Mail Greeting Issue

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