Voice mail

My visual voice mail does not come up it has reverted back to calling my voice mail...how doI get visual voice mail back?

bryanp3,
You can try resetting network settings on the iPhone to see if that will fix it. To reset network settings, go to Settings > General > Reset.
If that doesn't work, contact AT&T to get them to troubleshoot your visual voicemail. You can contact AT&T General Care at 800-331-0500.
Hope this helps,
Jennifer B.

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Hello celazopdef,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning cellular issues:
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Jabber call to voice mail fails with fast busy over VPN

I have an issue that I ran into with CIPC phones over a VPN. If a CIPC phone called over a VPN and started ringing a phone the call would fail with fast busy at the time the call would be forwarded to voicemail. I found the issue was when remote the CIPC phone would negotiate the g.729 codec, when forwarded to a voicemail pilot over a SIP trunk set to g.711 the call would fail due to codec missmatch when no transcoders are present.
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We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

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My wife had the same issue on her Z10.
A quick call to customer service at AT&T and they set it up.
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Hope this helps.
Sincerely -

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