Voice mails aren't showing in Lync client

We have Lync 2010 server in Exchange 2007 environment.
I have the voice message in outlook but it doesn't shows it in Lync client.
Changes made...
We powered off old two Exchange CAS servers and brought up two new CAS servers.
EWS is deployed and in Lync configuration, it shows the same "EWS deployed"
Conversation history folder, messages are getting saved.
free/busy info working as expected.
Voice messages aren't showing in Lync client and Lync status isn't getting changed, when outlook scheduled meeting. But Lync gets changing the status to In call, Conference Call, In Meeting when there is a Lync scheduled meeting.
lync srv record are there in DNS
any other record needs to be created for this issue? I mean to pull the EWS info from exchange?
Funnyghost

Lync requires Exchange EWS for this functionality. As mentioned above check if EWS has a status of "OK", if it doesnt check that Exchange autodiscover is correctly configured for the new CAS servers. This is a useful tool - https://testconnectivity.microsoft.com/.
Additionally is is always worth deleting Lync sign-in info to remove the cache and force Lync to detect servers again.
Andrew Morpeth
Lync Server Specialist - Auckland, NZ
Check out my blog

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Direct Reports not showing in Lync Clients for certain users in a pool

Hello guys, I am having issue with some users not being able to see direct reports of their managers in lync clients. Direct reports correctly shown in AD and outlook, but not in Lync. I have two paired lync pools. This issue is happening to users situated
within a pool. If I moved the manager to second pool, then users will see his direct reports. Does anyone knows how to fix this issue? Attached is sample.

Hi dareadepoju,
This information is from AD, you can try synchronizing the information manually.
Delete the .slabs file from the file share sitting on 000000000\000000000 folder and then run Update-CSUserDatabase and after 5 minutes, run Update-CsAddressBook.
The folder path:
X:\share\1-WebServices-1\ABfiles\000000000\000000000\
Best regards,
Eric

Jabber voice mail for some users.

Dears,
J4W voicemail works perfect with default config.xml file for some of the users and for some of the users it shows the attached when clicked on voicemail tab. I have create 2 no's of sevice profile, the voice mail credential set for both service profile is Unified CM IM and presence.
I can understand the prompt as it is asking for voicemail password for that reason i have to create a custom config.xml file and i have to upload in TFTP server, But my concern is why it is working for some of the users without config.xml file and for some users it is prompting for username and password.
Thanks

Dears,
the profile are different, but if i put the the other users working profile also it is not working.
The voice mail server is showing not connected in jabber,
Any hints.
Thanks

Lync User Phone Number Changed in AD - Still Showing Old (Normalized) Number Days Later in Lync Client Contact Detail

Environment: Lync 2013 backend; Lync 2010 and Lync 2013 clients. Enterprise Voice not implemented. November 2013 CU Applied on Server.
Issue: Lync user (User A) phone number changed in AD but still showing old number for others days later.
Believed Cause: User A has not logged into Lync since change to republish new phone number?
So after reading this http://masteringlync.com/ I am beginning to think that something I perceived as an issue may actually be by design?
Action:
User A work phone number changed in AD. User A has only one phone entry in AD. Normalization rule in place to basically leave number unchanged (working)
Result:
New phone number propogated fine to Exchange/Outlook fine. Old number displaying only in Lync client when viewing User A contact card detail
Lync 2010 Client displays only old number when looking at Client A contact detail (this client only presents phone numbers if they are actually normalized)
Lync 2013 Client displays two work numbers.
One that we identify as a "display number" just as entered in AD - this shows correctly as the new number. Another that we identify as the "normalized number" which is still the old
number (same as 2010 Client)
Same results whether contact is saved in Lync Client or not and is not related to Outlook contacts - in fact one test was with a Lync account that is not Mail Enabled.
I did a dbanalyze to view the SQL database detail for User A and see that Category 'userInformation' has the old phone number and the time stamp on it seems to coincide with a Lync Cllient database change (user login or refresh on that end) so this seems
to futher confirm my findings thus my reaching the point of conceding it might be out of my control.
My Question I guess is ....
Have others discovered this? Is this a bug or do normalized phone numbers actually requre a client login to accept/republish the number correctly to others even though the information is updated in AD? User detail and how it propogates seems to
be the biggest mystery and it gets harder and harder to explain to users why changes aren't displaying accuralely.

Thanks Richard... your blog definitely hit home with what I was seeing but guess I just didn't want to accept that as the end of the road on this. I'm still in a little misbelief that client interaction is necessary to update a backend change.
This process really makes phone numbers in Lync an unreliable source given a user will never know if it is it up to date. And the problem with Lync 2013 client is it shows both numbers in the client ... the address book one with the
updated AD numbers and the one the normalized AD one that the user has to login to republish. I now more fully understand the process but trying to explain that to users when they see different work numbers .. ugh.
Oh well, guess the important part is to understand the process so thanks again.

My iphone 4s sometimes wont show voice mail,sometimes wont ring just shows missed call,sometimes wont receive a text till next day. can anybody help me???

My phone sometimes wont show voice mail,sometimes wont ring just shows missed calls,and some text messages wont show received till next day. Can anyone help?

Settings > General > Reset > Reset Network Settings.
Try reseating or replacing the SIM card.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).
Has any of the above been tried?

Jabber for Windows client Voice Mail issue

hi, cisco guys
    i have a collaboration test for my customer in resent days.
    the follow picture is the topo of my test system
   1. cucm1 use ICT non-GK trunk to connected with cucm2 and the ip phones with dn 56xx registered on cm1
    the iphones and jabber clients with dn 54xx registered on cm2
   2. cm2 intergrated with Unity Connection server and Cups server
       the version of cm1 and cm2 and unity connection is 8.6.2-21900
      the version of cups is 8.6.4
3. the issue occurrenced when the ip phone user 5412 call to 5411 but no answered, user 5412 sent a
      voice mail to user 5411，only MVI of the ip phone 9951 with dn 5411 turned on but jabber client wihtout any prompt message
      but when the user 5665 which registered on cm1 called user 5411 and sent a voice mail , status in normal,
      mvi turned on , the jabber client also can recived the prompt message and the the vocie mail could be played on the jabber client
      what's the issue probably be caused by & how can i solve it
      need your help!!!!

I don't know if you have a specific subnets permitted in the CUPS ACL
This is dangerous and incorrect guidence. The Incoming ACL allows the addresses defined to bypass authentication. In other words, I could impersonate your CEO if I wanted to. There are only two common use cases where doing this is appropriate: 1) the CUxAC server IP; or 2) older versions of CCX where CAD didn't support DIGEST authentication.
As for the original question: your English is difficult to understand. Is the following problem statement accurate?
When 5412 on CM2 leaves a voicemail for 5411 on CM2, the MWI is lit for 5411 but Jabber does not reflect the waiting message?
If this is accurate, is the message also shown in the Web Inbox? https:///inbox
The serverIP should be the CUC server defined in the voicemail profile on CUPS for the user who owns 5411.
Please remember to rate helpful responses and identify helpful or correct answers.

Lync Admin Users not Showing up in Lync client

I have added additional users to Lync. They show up in the Admin website but not in my lync client. Not sure how to add them?

How long has it been? This may just take some time, if you want to speed it up, run update-csaddressbook from the PowerShell, wait a few minutes, and restart a client. Within an hour they should get a fresh copy.
Check out Terence Luk's post for a better explanation and the registry key (GalDownloadInitialDelay) you'd need to speed up the client's download of the GAL after startup:
http://terenceluk.blogspot.com/2013/02/forcing-lync-2013-client-to-download.html
If you still don't see it within 24 hours, you might have a larger issue.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

My voice mail messages are not appearing as they are left. Often no voicemails show up until 4 weeks after they have been left

I am having trouble with my voice mail on the iPhone. The voicemails are not appearing until 3 even 4 weeks after they are left by a caller. Last night 10 voice messages came through all at once, one left before Thanksgiving. Is this an iPhone issue or an issue with the carrier?

I'm having the same issue. It began three or four days ago. I'd notice that I'd miss a call but the person wouldn't leave a message.
Two days later, suddenly three or four new voicemails will pop up from the past couple of days. The time stamp on the messages is correct-- it will show that the caller left the vmail a day or two before.
Also, in what has to be a related problem, some of the voicemails appear to be corrupted and cannot be played.
I have a 4s and my software is up-to-date. I have made no material changes to my phone, other than automatic software updates to explain this.
It's enormously frustrating and as a job seeker, I can't afford to miss voicemails. Does anyone know if this is the phone or the carrier (AT&T)?
Any help and input will be enormously appreciated.

Lync 2013 (Office 365) Voice Mail to Text

Environment: Lync 2013 (Microsoft Office 365 ProPlus)
Issue: When the voice mail ends up in outlook inbox, the transcription (voice to text) is very poor. Why?
Any idea what technology MSFT is using for transcription (the voice commands within the voice mail system work well, but the transcription is very poor)? Most large businesses use Dragon (by Nuance).
Hope MSFT fixes this or just drop the transcription function until it works properly.

That's actually pretty good. Here is one I received from Lync to Lync using Polycom CX600
Hey Joy.
Wanted to give reckon on split covering -- a few will offer free sometimes this week can be.
Set up a meeting only send an email on this as well there give me a call back when you get a chance thanks bye.
Actual audio was:
Hey Georg,
Wanted to pick your brain on split tunneling, if you are free some time this week can we setup a meeting? I am going to send you an email on this as well. Give me a call back when you get
a chance. Thanks, bye.
Although they're even worse when they come from PSTN.
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
Georg Thomas | Lync MVP
Blog www.lynced.com.au | Twitter
@georgathomas
Lync Edge Port Check (Beta)

In Lync, if a call is not answered, and does not go to voice mail, is anything recorded in the Lync database ?

We are using Lync 2010. This question relates to the LCSCDR database.
In Lync, if a call is not answered, and does not go to voice mail, is anything recorded in the Lync database ? Are there any options to make Lync store a record of unanswered calls ?
Is there a way to tell from the LYnc database if a call was answered by a person or went to voice mail ?
I cannot see anything in the sessiondetails table to indicate any of the above.
Any help much appreciated.

Hello,
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Disable "Do not show my picture" on Lync client

Hi all, is it possible to disable the "Do not show my picture" on Lync client ?
I want to stop that an user can disable photo.
Thanks a lot

Try this script, I've edited it to make it a little clearer what areas need to be changed.
# script to re-enable AD photos for users that have disabled them
# DNS Name of SQL Server - Leave Blank for SQL Server Express
$sqlserver = ''
# This is the directory where exports will be placed temporarily - you must have write access to this directory
$exportdir = 'C:\Lync-Scripts'
########## DO NOT EDIT BELOW THIS LINE ##########
"Checking for Export Directory"
If (-not (Test-Path "$exportdir" -pathType container))
"ERROR: Your Export Directory doesn't exist!"
Exit
"Cleaning up old files..."
If (Test-Path "$exportdir\Export-Pictures.xml") { Remove-Item "$exportdir\Export-Pictures.xml" }
If (Test-Path "$exportdir\Import-Pictures.xml") { Remove-Item "$exportdir\Import-Pictures.xml" }
# check to see if we need to have an sqlserver argument to DBImpExp
If ($sqlserver -ne "")
"Query will be run against SQL server ""$sqlserver"""
$sqlserver = "/sqlserver:$sqlserver"
"Exporting users..."
$p = [diagnostics.process]::start('"C:\Program Files\Common Files\Microsoft Lync Server 2010\Support\DBImpExp.exe"', "/hrxmlfile:""$exportdir\Export-Pictures.xml"" /restype:user $sqlserver")
$p.WaitForExit()
# check that XML was exported
If (-not (Test-Path "$exportdir\Export-Pictures.xml" -pathType leaf))
"ERROR: Verify that $exportdir is writable!"
Exit
"Loading XML"
$d = [xml] (Get-Content "$exportdir\Export-Pictures.xml")
"Processing..."
$changes = 0
foreach ($hr in $d.HomedResources.HomedResource)
$found = 0
foreach ($c in $hr.Containers.Container)
foreach ($p in $c.Publication)
If ($p.CategoryName -eq 'contactCard' -and $p.InstanceNum -eq 6 -and $p.Data.contactCard.displayADPhoto -eq 'false')
$hr.UserAtHost
$p.Data.contactCard.displayADPhoto = 'true'
$p.Version = (([int] $p.Version) + 1).ToString()
$p.PrevPubTime = $p.LastPubTime
$p.LastPubTime = (Get-Date -Format s).ToString()
$found = 1
$changes++
If ($found -eq 0) { [Void]$d.HomedResources.RemoveChild($hr) }
"Changes: $changes"
If ($changes -ne 0)
"Saving XML..."
$d.Save("$exportdir\Import-Pictures.xml")
"Importing users..."
$p = [diagnostics.process]::start('"C:\Program Files\Common Files\Microsoft Lync Server 2010\Support\DBImpExp.exe"', "/import /hrxmlfile:""$exportdir\Import-Pictures.xml"" /restype:user $sqlserver")
$p.WaitForExit()
"Finished import, cleaning up..."
If (Test-Path "$exportdir\Export-Pictures.xml") { Remove-Item "$exportdir\Export-Pictures.xml" }
If (Test-Path "$exportdir\Import-Pictures.xml") { Remove-Item "$exportdir\Import-Pictures.xml" }
"Done"
Also, please note that the default installation of Lync uses SQL Server Express and you don't need to provide the SQL server.

Lync client show contact is adding audio and the "Call was not completed"

the incoming call show is adding audio, the call can't pick up.
User is using Lync certificated headset. Others incoming calls is able to pick up.
Any idea?
Thanks.

Hi,
To narrow down the issue, please test the issue with this issued Lync account on other computer Lync client (use the issued headset, then change to other well-worked headset), check if the issue still happen or not.
If the issue not happen on other Lync client, it can be the issue of Lync user profile, please try to delete the user profile with the following path:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Also delete the Lync user configuration information in registry with the following path:
HKCU\Software\Microsoft\Office\15.0\Lync\[email protected]
If the issue also happen on other Lync clients, it can be the issue of the Lync account itself, please try to disable it on Lync Server side, and then enable it again to test the issue.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

New 4S does not show waiting voice mails? How do I fix?

New 4S does not show waiting voice mails? How do I fix?

What do you mean by waiting voicemails? It tells you a number that includes missing calls new calls voicemail too. If its red circle under messages or the phone it means something is new.

Show picture in lync client

hello : everybody can help me
i add user photo to Active Directory some lync client show user picture but some lync client do not show user picture
thanks a lot

Hi,
Please also check if the photosize of these issued people in AD is larger than the MaxPhotoSizeKB in Lync server.
You can refer to the link below of "Microsoft Lync 2010 Photo Experience" may help you understand the issue clearly:
http://blogs.technet.com/b/nexthop/archive/2010/11/22/microsoft-lync-2010-photo-experience.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

My voice mail indicator is not showing new messages

The message indicator not lighting up...collecting messages for several days without me knowing it. What do I do?

this is probably happening because your carrier doesn`t support visual voice mail, so your iphone won`t count your voice mails and show it to you.

Voice mails aren't showing in Lync client

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