Voice Monitoring Using Cisco Supervisore Desktop issue.

Hello all.
I have a probelm, I prepare for a demo and my demo contain that CUCM7.0+UCCX7.0 with premium license+ Cat2960+ 7911+7940
When I try to perform a call monitoring from the CSD the message appeare to me and say" The Cisco Supervisore Desktop dont recieve any voice ".
theis appeare either with SPAN configuration or without it.
what could the problem be?

Hello Ahmed,
One question, what kind of monitoring are you traying to configure, desktop base or SPAN bwese??
These documents will help you with both configurations:
Desktop Base
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml
SPAN base
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml
HTH
Please rate this post if was helpful
Walter Solano
CCVP, Cisco UCCX Specialist
Cisco IP Communications Express Specialist

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