Voice problems with Lync 2013 Mobile

Hi
I have a situation where Lync 2013 on both iPhone & Android has started giving problems with making and receiving voice calls. There are no problems with Windows, Mac or Phone Edition clients that I'm aware of. I have not tested anything over the VPN,
but this should not be a factor.
For receiving calls - If the user is connected to the LAN via Wi-Fi AND the call is from an internal user, all works fine. If the call is from an external user OR the user is connected via 3G, then the call just shows "Connecting" indefinitely.
This includes transferred calls.
For making calls - If the user is connected to the LAN via Wi-FI and calls either an internal or external users, all works fine. If the user is connected via 3G and calls either an internal or external user, the phone rings, but when it's answered it shows
call ended.
I have ran RUCT on a computer outside the network, with the following findings:
DNS:
Record
Type
Hostname
IP Address
Port
Weight
Priority
_sip._tls.domain.com
SRV
sip.domain.com
Edge External IP
443
100
0
sip.domain.com
A
sip.domain.com
Edge External IP
sipexternal.domain.com
A
sipexternal.domain.com
Edge External IP
meet.domain.com
A
meet.domain.com
<null>
_ntp._udp.domain.com
SRV
pool.ntp.org
NTP Server IP
123
100
0
_sipfederationtls._tcp.domain.com
SRV
sip.domain.com
Edge External IP
5061
100
0
lyncdiscover.domain.com
A
sip.domain.com
Edge External IP
lyncdiscover.domain.com
CNAME
sip.domain.com
I have ran Test Port on each entry where there is a port with successful results. Ping works on all entries.
If I query Certificate Information on sip.domain.com with port 5061 or 444, it succeeds and returns the certificate with subject sip.domain.com. If I query 443, it fails with error "An error occurred while retrieving the certificate. Unable to read
data from the transport connection: An existing connection was forcibly closed by the remote host."
On Microsoft Remote Connectivity Analyzer, all tests pass except for the certificate test:
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server sip.domain.com on port 443
The Microsoft Connectivity Analyzer wasn't able to obtain the remote SSL certificate.
Running netstat on Lync Edge gives me the following with regards to port 443:
TCP <Internal IP>:443 Lync2:0 LISTENING
TCP <External IP>:443 Lync2:0 LISTENING
Firewall allows connections on port 443 and I've tried disabling the firewall as well. Trying to open https://sip.domain.com in the browser on the Lync Edge fails also, telnet succeeds, but no data is returned.
I've restarted the AV service and also rebooted the Lync Edge server, no change. In the topology builder, I can see that AV is configured to listen on port 443.
Any ideas would be most welcome.
Regards
Lionel
MCP Windows Server MCTS .NET

I have ran a large amount of additional tests. On my latest round of testing, I have obtained the following results:
Call received via PSTN gateway on user DID, answered by desktop client inside LAN - works.
Call received via PSTN gateway on response group, answered by desktop client inside LAN - works.
Call received via PSTN gateway on user DID, answered by desktop client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by desktop client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by mobile client inside LAN - does not work.
Call received via PSTN gateway on response group, answered by mobile client inside LAN - does not work.
Call received via PSTN gateway on user DID, answered by mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on response group, answered by mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client inside LAN - does not work.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client inside LAN - does not work.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client outside LAN (3G) - does not work.
Call made through PSTN gateway from desktop client inside LAN - works.
Call made through PSTN gateway from desktop client outside LAN (behind NAT, DSL router) - works.
Call made through PSTN gateway from mobile client inside LAN - does not work.
Call made through PSTN gateway from mobile client outside LAN (behind NAT, DSL router) - works.
Call made through PSTN gateway from mobile client outside LAN (3G) - does not work.
Call from desktop client inside LAN to desktop or mobile client (regardless of location) - works.
Call from desktop or mobile client (regardless of location) to desktop client inside LAN - works.
Call from desktop or mobile client (regardless of location) to desktop or mobile client (regardless of location) - works.
There is no difference in behaviour between normal calls and conference calls. Reproducing the problem seems to require the following:
1. PSTN gateway needs to be involved
2. One party needs to be on mobile client
3. The mobile client needs to be inside the LAN or on a 3G connection, but not behind NAT on a DSL connection
The only conclusion I can make is that somehow NAT makes the problem go away, but it does not affect desktop clients (on the LAN or Wi-Fi at least, I do not have a way to test them on 3G).
The PSTN gateway (Cisco UCM) could also be the problem, but it works fine in all other cases. It has 4 trunks and makes all kinds of routing decisions, but once a call is routed to/from Lync, it should not make a difference on what type of device it is answered.
I'm really baffled by this one. Perhaps the 3G thing is a service provider issue and the issue on the LAN has something to do with the internal DNS combined with the behaviour of the mobile client. Just not sure exactly what.
MCP Windows Server MCTS .NET

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</SentRequest>
2013-12-20
11:33:00.781 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl
called with url = http://lyncdiscover.domain-ext.com/, hopCount = 0, maxHops =
10
2013-12-20
11:33:00.781 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/409:Allocating stream 0x11cbe40 for url -
https://lyncdiscover.domain-ext.com/ with persistent id as 6
2013-12-20
11:33:00.782 Lync[563:3a71018c] INFO TRANSPORT CTransportThread.cpp/131:Added
Request(UcwaAutoDiscoveryRequest) to Request Processor queue
2013-12-20
11:33:00.782 Lync[563:6d00000] VERBOSE TRANSPORT
CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for
url https://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected].
Sending over direct connection.
2013-12-20
11:33:00.782 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/385:Submitting new req.
UrlTrustResolver(0x1201358)
2013-12-20
11:33:00.782 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1783:Successfully started the GetUserUrlOperation
request for http://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected]
2013-12-20
11:33:00.796 Lync[563:6d00000] INFO TRANSPORT CTransportThread.cpp/343:Sent
Request(UcwaAutoDiscoveryRequest) to Request Processor
2013-12-20
11:33:00.796 Lync[563:6d00000] WARNING TRANSPORT
CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning
NULL credential for serviceId (4) type (1)!
2013-12-20
11:33:00.797 Lync[563:6d00000] INFO TRANSPORT
TransportUtilityFunctions.cpp/631:<SentRequest>
GET
http://lyncdiscover.domain-ext.com/
Request Id:
0x1201358
HttpHeader:Accept
application/vnd.microsoft.rtc.autodiscover+xml;v=1
</SentRequest>
2013-12-20
11:33:00.797 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/409:Allocating stream 0x12028f0 for url -
http://lyncdiscover.domain-ext.com/ with persistent id as 7
2013-12-20
11:33:00.798 Lync[563:6d00000] VERBOSE TRANSPORT
CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for
url http://lyncdiscover.domain-ext.com/. Sending over direct connection.
2013-12-20
11:33:00.798 Lync[563:6d00000] INFO TRANSPORT CHttpStreamPool.cpp/556:Not
setting TLS as the url(http://lyncdiscover.domain-ext.com/) is not https
2013-12-20
11:33:00.812 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:00.812 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:00.812 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:00.813 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:00.813 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:33:04.104 Lync[563:6d00000] INFO UTILITIES CHttpConnection.cpp/577:Received
kCFStreamEventEndEncountered (UcwaAutoDiscoveryRequest)isHeadersAvailable =
true responseHeadersHandle = 12c5d70
2013-12-20
11:33:04.105 Lync[563:6d00000] INFO UTILITIES CHttpConnection.cpp/628:Response
status = 200 for request UcwaAutoDiscoveryRequest
2013-12-20
11:33:04.105 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/455:Scheduling stream 0x12028f0 for release.
2013-12-20
11:33:04.105 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/173:Received response of
request(UcwaAutoDiscoveryRequest) with status = 0x0
2013-12-20
11:33:04.106 Lync[563:6d00000] INFO TRANSPORT
TransportUtilityFunctions.cpp/925:<ReceivedResponse>
GET
http://lyncdiscover.domain-ext.com/
Request Id:
0x1201358
HttpHeader:Cache-Control
no-cache
HttpHeader:Content-Length
1076
HttpHeader:Content-Type
application/vnd.microsoft.rtc.autodiscover+xml; v=1
HttpHeader:Date
Fri, 20 Dec 2013 10:33:02 GMT
HttpHeader:Expires
-1
HttpHeader:Pragma
no-cache
HttpHeader:Server
Microsoft-IIS/8.5
HttpHeader:StatusCode
200
HttpHeader:X-AspNet-Version
4.0.30319
HttpHeader:X-Content-Type-Options
nosniff
HttpHeader:X-MS-Server-Fqdn
frontend-lync.domain-int.com
HttpHeader:X-Powered-By
ASP.NET, ARR/2.5
Ôªø<?xml
version="1.0" encoding="utf-8"?><AutodiscoverResponse
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
AccessLocation="Internal"><Root><Link
token="Domain" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=domain-ext.com"
/><Link token="User" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=domain-ext.com"
/><Link token="Self" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain-ext.com"
/><Link token="OAuth" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=domain-ext.com"
/><Link token="External/XFrame"
href="https://lyncwebexternal.domain-ext.com/Autodiscover/XFrame/XFrame.html"
/><Link token="Internal/XFrame" href="https://frontend-lync.domain-int.com/Autodiscover/XFrame/XFrame.html"
/><Link token="XFrame" href="https://lyncwebexternal.domain-ext.com/Autodiscover/XFrame/XFrame.html"
/></Root></AutodiscoverResponse>
</ReceivedResponse>
2013-12-20
11:33:04.108 Lync[563:6d00000] INFO TRANSPORT
CUcwaAutoDiscoveryResponse.cpp/112:location value is internal
2013-12-20
11:33:04.108 Lync[563:6d00000] INFO TRANSPORT
CUcwaAutoDiscoveryResponse.cpp/195:User url is https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.109 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/266:Sending event to main thread for
request(0x1201358)
2013-12-20
11:33:04.109 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2013-12-20
11:33:04.109 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with
url = http://lyncdiscover.domain-ext.com/, Hops = 1, status = S_OK (S0-0-0)
2013-12-20
11:33:04.109 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/725:Response received for req.
UrlTrustResolver(0x1201358): S_OK (S0-0-0) (Success); Done with req.; Stopping
resend timer
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/393:CUcwaAutoDiscoverGetUserUrlOperation::onEvent
received. Status = S_OK (S0-0-0), url =
http://lyncdiscover.domain-ext.com/
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/449:Received a root response
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/456:Running trust check on user url.
url = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/77:Starting CUrlRedirectAndTrustResolver with
url = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com,
maxHops = 1
2013-12-20
11:33:04.110 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl
called with url = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user,
hopCount = 0, maxHops = 1
2013-12-20
11:33:04.111 Lync[563:3a71018c] INFO TRANSPORT CTransportThread.cpp/131:Added
Request(UcwaAutoDiscoveryRequest) to Request Processor queue
2013-12-20
11:33:04.111 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/385:Submitting new req.
UrlTrustResolver(0x11d4d38)
2013-12-20
11:33:04.111 Lync[563:6d00000] INFO TRANSPORT CTransportThread.cpp/343:Sent
Request(UcwaAutoDiscoveryRequest) to Request Processor
2013-12-20
11:33:04.111 Lync[563:6d00000] WARNING TRANSPORT
CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning
NULL credential for serviceId (4) type (1)!
2013-12-20
11:33:04.112 Lync[563:6d00000] INFO TRANSPORT
TransportUtilityFunctions.cpp/631:<SentRequest>
GET
https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user
Request Id:
0x11d4d38
HttpHeader:Accept
application/vnd.microsoft.rtc.autodiscover+xml;v=1
</SentRequest>
2013-12-20
11:33:04.112 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/409:Allocating stream 0x125fa90 for url - https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user
with persistent id as 7
2013-12-20
11:33:04.112 Lync[563:6d00000] VERBOSE TRANSPORT
CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for
url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user.
Sending over direct connection.
2013-12-20
11:33:04.113 Lync[563:6d00000] INFO UTILITIES CHttpStreamPool.cpp/609:Releasing
stream 0x12028f0.
2013-12-20
11:33:04.261 Lync[563:6d00000] INFO UTILITIES CHttpConnection.cpp/577:Received
kCFStreamEventEndEncountered (UcwaAutoDiscoveryRequest)isHeadersAvailable =
true responseHeadersHandle = 11cfbd0
2013-12-20
11:33:04.262 Lync[563:6d00000] INFO UTILITIES CHttpConnection.cpp/628:Response
status = 200 for request UcwaAutoDiscoveryRequest
2013-12-20
11:33:04.262 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/455:Scheduling stream 0x11cbe40 for release.
2013-12-20
11:33:04.263 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/173:Received response of
request(UcwaAutoDiscoveryRequest) with status = 0x0
2013-12-20
11:33:04.263 Lync[563:6d00000] INFO TRANSPORT
TransportUtilityFunctions.cpp/925:<ReceivedResponse>
GET
https://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected]
Request Id:
0x12450d8
HttpHeader:Cache-Control
no-cache
HttpHeader:Content-Length
1076
HttpHeader:Content-Type
application/vnd.microsoft.rtc.autodiscover+xml; v=1
HttpHeader:Date
Fri, 20 Dec 2013 10:33:02 GMT
HttpHeader:Expires
-1
HttpHeader:Pragma
no-cache
HttpHeader:Server
Microsoft-IIS/8.5
HttpHeader:StatusCode
200
HttpHeader:X-AspNet-Version
4.0.30319
HttpHeader:X-Content-Type-Options
nosniff
HttpHeader:X-MS-Server-Fqdn
frontend-lync.domain-int.com
HttpHeader:X-Powered-By
ASP.NET, ARR/2.5
Ôªø<?xml
version="1.0" encoding="utf-8"?><AutodiscoverResponse
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
AccessLocation="Internal"><Root><Link
token="Domain" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=domain-ext.com"
/><Link token="User" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=domain-ext.com"
/><Link token="Self" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain-ext.com"
/><Link token="OAuth" href="https://frontend-lync.domain-int.com/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=domain-ext.com"
/><Link token="External/XFrame"
href="https://lyncwebexternal.domain-ext.com/Autodiscover/XFrame/XFrame.html"
/><Link token="Internal/XFrame" href="https://frontend-lync.domain-int.com/Autodiscover/XFrame/XFrame.html"
/><Link token="XFrame" href="https://lyncwebexternal.domain-ext.com/Autodiscover/XFrame/XFrame.html"
/></Root></AutodiscoverResponse>
</ReceivedResponse>
2013-12-20
11:33:04.264 Lync[563:6d00000] INFO TRANSPORT
CUcwaAutoDiscoveryResponse.cpp/112:location value is internal
2013-12-20
11:33:04.265 Lync[563:6d00000] INFO TRANSPORT
CUcwaAutoDiscoveryResponse.cpp/195:User url is https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.265 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/266:Sending event to main thread for
request(0x12450d8)
2013-12-20
11:33:04.266 Lync[563:3a71018c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req.
completed, Stopping timer.
2013-12-20
11:33:04.266 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/290:Received a root response
2013-12-20
11:33:04.266 Lync[563:3a71018c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation
completed with url = https://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected],
userUrl = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com,
status = S_OK (S0-0-0)
2013-12-20
11:33:04.266 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/725:Response received for req.
GET-UnAuthenticatedGet(0x12450d8): S_OK (S0-0-0) (Success); Done with req.; Stopping
resend timer
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/399:Cancelling all requests
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/409:Cancelling request: 0x11d4d38
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO TRANSPORT CSessionBase.hxx/158:Cancelling
request: 0x11d4d38
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO TRANSPORT CTransportThread.cpp/163:Added
Request(UcwaAutoDiscoveryRequest) to Request Processor queue
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO APPLICATION
CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with
url = https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user,
Hops = 1, status = W_Cancelled (W0-0-6)
2013-12-20
11:33:04.267 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation
completed with url = http://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected],
userUrl = , status = W_Cancelled (W0-0-6)
2013-12-20
11:33:04.268 Lync[563:6d00000] INFO TRANSPORT CTransportThread.cpp/343:Sent
Request(UcwaAutoDiscoveryRequest) to Request Processor
2013-12-20
11:33:04.268 Lync[563:3a71018c] INFO TRANSPORT CCredentialManager.cpp/176:getSpecificCredential
for serviceId(1) returning: credType (1) signInName ([email protected])
domain () username (mattia.spagnoli) password.empty() (0) certificate.isValid()
(0) privateKey.empty() (1) compatibleServiceIds(1)
2013-12-20
11:33:04.268 Lync[563:3a71018c] INFO TRANSPORT
CMetaDataManager.cpp/403:Received a request to get the meta data of type 0 for
url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.269 Lync[563:3a71018c] INFO TRANSPORT CMetaDataManager.cpp/467:Sending
Unauthenticated get to get the web-ticket url
2013-12-20
11:33:04.269 Lync[563:3a71018c] INFO TRANSPORT CTransportThread.cpp/131:Added
Request() to Request Processor queue
2013-12-20
11:33:04.269 Lync[563:3a71018c] INFO TRANSPORT
CAuthenticationResolver.cpp/109:Waiting on Meta Data from https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.269 Lync[563:62d4000] INFO TRANSPORT CTransportThread.cpp/343:Sent
Request() to Request Processor
2013-12-20
11:33:04.270 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/385:Submitting new req.
GET-AuthenticatedUserGetRequest(0x1201ab8)
2013-12-20
11:33:04.270 Lync[563:62d4000] WARNING TRANSPORT
CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning
NULL credential for serviceId (4) type (1)!
2013-12-20
11:33:04.270 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1189:Submitting Authenticated AutoDiscovery
request to https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:33:04.270 Lync[563:6d00000] INFO UTILITIES
CHttpStreamPool.cpp/455:Scheduling stream 0x125fa90 for release.
2013-12-20
11:33:04.271 Lync[563:62d4000] INFO TRANSPORT
TransportUtilityFunctions.cpp/631:<SentRequest>
GET
https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
Request Id:
0x1206198
HttpHeader:Accept
HttpHeader:X-MS-WebTicket
xxxxxxxxxx
</SentRequest>
2013-12-20
11:33:04.271 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1662:Ignoring GetUserUrlOperation event as
current state is 6
2013-12-20
11:33:04.271 Lync[563:62d4000] INFO UTILITIES
CHttpStreamPool.cpp/409:Allocating stream 0x11c0a40 for url - https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user
with persistent id as 15
2013-12-20
11:33:04.271 Lync[563:3a71018c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1664:Request
url was http://lyncdiscover.domain-ext.com/?sipuri=sip:[email protected]
2013-12-20
11:33:04.272 Lync[563:62d4000] VERBOSE TRANSPORT
CHttpProxyHelper.cpp/436:CHttpProxyHelper::discoverProxy : No proxy found for
url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com.
Sending over direct connection.
2013-12-20
11:33:20.621 Lync[563:3a71018c] INFO UTILITIES
CNetworkMonitor.cpp/217:Reachabilility Flags IsWWAN(0):Reachable(0):TransientConnection(0):ConnectionRequired(0):ConnectionOnTraffic(0):InterventionRequired(0):ConnectionOnDemand(0):IsLocalAddress(0):IsDirect(0)
2013-12-20
11:33:20.623 Lync[563:3a71018c] INFO UTILITIES CNetworkMonitor.cpp/186:Updated
networkAvailableToConnect(CellularDataNetwork) -> NoNetwork,
isInAirplaneMode(0) -> 1
2013-12-20
11:33:20.623 Lync[563:3a71018c] INFO APPLICATION
CUcmpConversationsManager.cpp/4091:CUcmpConversationsManager::canDoVideoBasedOnNetworkAndPolicy
returns false because RequestWiFiForAudio or RequestWifiForVideo is true and
current network : is not WiFi
2013-12-20
11:33:20.623 Lync[563:3a71018c] INFO APPLICATION
CUcmpConversationsManager.cpp/1672:CUcmpConversationsManager::queryCapability
on StartP2PVideoCall returns false because
canDoVideoBasedOnNetworkAndPolicy
returned false
2013-12-20
11:33:20.904 Lync[563:3a71018c] INFO UTILITIES
CNetworkMonitor.cpp/217:Reachabilility Flags
IsWWAN(1):Reachable(1):TransientConnection(1):ConnectionRequired(0):ConnectionOnTraffic(0):InterventionRequired(0):ConnectionOnDemand(0):IsLocalAddress(1):IsDirect(0)
2013-12-20
11:33:20.905 Lync[563:3a71018c] INFO UTILITIES CNetworkMonitor.cpp/186:Updated
networkAvailableToConnect(NoNetwork) -> CellularDataNetwork,
isInAirplaneMode(1) -> 0
2013-12-20
11:33:20.905 Lync[563:3a71018c] INFO TRANSPORT CEventChannelManager.cpp/826:Received
network monitor event so restarting event channel.
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO TRANSPORT
CEventChannelManager.cpp/520:Moving the event channel aggressive mode.
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO APPLICATION
CUcmpConversationsManager.cpp/4091:CUcmpConversationsManager::canDoVideoBasedOnNetworkAndPolicy
returns false because RequestWiFiForAudio or RequestWifiForVideo is true and
current network : is not WiFi
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO APPLICATION
CUcmpConversationsManager.cpp/1672:CUcmpConversationsManager::queryCapability
on StartP2PVideoCall returns false because
canDoVideoBasedOnNetworkAndPolicy
returned false
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/2070:adIsEnabled
= 1, sipUri = sip:[email protected], m_internalADUrlInput =
m_externalADUrlInput =
2013-12-20
11:33:20.906 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/255:Discovery is in progress and process state is
6Ignoring request to start network discovery
2013-12-20
11:34:04.274 Lync[563:62d4000] INFO UTILITIES
CHttpStreamPool.cpp/455:Scheduling stream 0x11c0a40 for release.
2013-12-20
11:34:04.275 Lync[563:62d4000] ERROR UTILITIES CHttpConnection.cpp/517:Connection
timedout for request (0x%u0x12d1ea0) - notifying error E_ConnectionTimeoutError
2013-12-20
11:34:04.275 Lync[563:62d4000] INFO TRANSPORT
CHttpRequestProcessor.cpp/173:Received response of request() with status =
0x22020005
2013-12-20
11:34:04.276 Lync[563:62d4000] INFO TRANSPORT
CHttpRequestProcessor.cpp/201:Request
resulted in E_ConnectionTimeoutError (E2-2-5). The retry counter is: 0
2013-12-20
11:34:04.276 Lync[563:62d4000] INFO TRANSPORT
CHttpRequestProcessor.cpp/266:Sending event to main thread for
request(0x1206198)
2013-12-20
11:34:04.277 Lync[563:3a71018c] INFO TRANSPORT
CMetaDataManager.cpp/581:Received response for meta data request of type 60
with status 570556421
2013-12-20
11:34:04.277 Lync[563:3a71018c] ERROR TRANSPORT CMetaDataManager.cpp/597:Unable
to get a response to an unauthenticated get to url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:34:04.278 Lync[563:3a71018c] INFO TRANSPORT CAuthenticationResolver.cpp/210:MetaData
retrieval for url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
completed with status 570556421
2013-12-20
11:34:04.278 Lync[563:3a71018c] INFO TRANSPORT CAuthenticationResolver.cpp/239:Deleting
1 pended Meta data requests for url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:34:04.278 Lync[563:3a71018c] ERROR TRANSPORT CAuthenticationResolver.cpp/288:Unable
to get the meta data for server url https://frontend-lync.domain-int.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain-ext.com
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO TRANSPORT
CAuthenticationResolver.cpp/293:Failing request to the request manager
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO TRANSPORT CRequestManager.cpp/273:Failing
secure request UcwaAutoDiscoveryRequest with status E_ConnectionTimeoutError
(E2-2-5)
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1284:Received autodiscovery response with status
E_ConnectionTimeoutError (E2-2-5)
2013-12-20
11:34:04.279 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryService.cpp/1242:Raising Autodiscovery event with status
E_ConnectionTimeoutError (E2-2-5) for eventType 0
2013-12-20
11:34:04.280 Lync[563:3a71018c] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/417:Received
event for type 0 with status E_ConnectionTimeoutError (E2-2-5)
2013-12-20
11:34:04.280 Lync[563:3a71018c] INFO APPLICATION
CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/496:Raising Autodiscovery event
with status E_ConnectionTimeoutError (E2-2-5) for eventType 0
2013-12-20
11:34:04.280 Lync[563:3a71018c] ERROR APPLICATION
CUcwaAppSession.cpp/2066:Auto-discovery failed, aborting sign-in!
2013-12-20
11:34:04.280 Lync[563:3a71018c] INFO APPLICATION CUcwaAppSession.cpp/998:CUcwaAppSession::setNewActualState()
state=0
2013-12-20
11:34:04.294 Lync[563:3a71018c] INFO UTILITIES
CBasePersistableComponent.cpp/230:Storing 7 out-of-sync components took 10ms
2013-12-20
11:34:04.295 Lync[563:3a71018c] INFO UTILITIES CiOsAppStateQuery.h/147:Clearing
keep-alive timer callback
2013-12-20
11:34:04.295 Lync[563:6d00000] INFO TRANSPORT
CHttpRequestProcessor.cpp/134:Clearing request processor for component
UcwaAutoDiscoverySession on sign-out.
2013-12-20
11:34:04.295 Lync[563:62d4000] INFO TRANSPORT
CHttpRequestProcessor.cpp/134:Clearing request processor for component
MetaDataManager on sign-out.
2013-12-20
11:34:04.295 Lync[563:3a71018c] INFO APPLICATION CAlertReporter.cpp/64:Alert
received! Category 1, Type 201, level 0, error E_ConnectionTimeoutError
(E2-2-5), context '', hasAction=false
2013-12-20
11:34:04.296 Lync[563:6d00000] INFO UTILITIES CHttpStreamPool.cpp/609:Releasing
stream 0x11cbe40.
2013-12-20
11:34:04.296 Lync[563:62d4000] INFO UTILITIES CHttpStreamPool.cpp/609:Releasing
stream 0x11c0a40.
2013-12-20
11:34:04.296 Lync[563:3a71018c] INFO APPLICATION CAlertReporter.cpp/117:Alert
cleared of Category 1, Type 201, cleared 0 alerts
2013-12-20
11:34:04.297 Lync[563:3a71018c] INFO APPLICATION
CTransportRequestRetrialQueue.cpp/725:Response received for req.
GET-AuthenticatedUserGetRequest(0x1201ab8): E_ConnectionTimeoutError (E2-2-5)
(RemoteNetworkTemporaryError); Done with req.; Stopping resend timer
2013-12-20
11:34:04.298 Lync[563:3a71018c] INFO UI CMAudioUtil.mm/322:stopSound
2013-12-20
11:34:04.298 Lync[563:3a71018c] INFO UI CMAudioUtil.mm/322:stopSound
2013-12-20
11:34:04.298 Lync[563:3a71018c] INFO UI CMAudioUtil.mm/322:stopSound
2013-12-20
11:34:04.298 Lync[563:3a71018c] INFO UI CMAudioVideoToastViewController.mm/992:Cancelling
local notification
2013-12-20
11:34:04.299 Lync[563:6d00000] INFO UTILITIES CHttpStreamPool.cpp/609:Releasing
stream 0x125fa90.
2013-12-20
11:34:04.300 Lync[563:3a71018c] INFO UI CMRootViewController.mm/378:ActualState
= 0 DesiredState = 2 DataAvailable = 0
2013-12-20
11:34:04.300 Lync[563:3a71018c] INFO UI
CMDetailViewController.mm/229:ActualState = 0 DesiredState = 1 DataAvailable = 0
2013-12-20
11:34:04.300 Lync[563:3a71018c] INFO UI CMDetailViewController.mm/262:ActualState
= IsSignedOut DesiredState = BeSignedIn DataAvailable = 0 Showing UI =
CredentialTableViewController
2013-12-20
11:34:04.300 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/705:desired
view is alert, size 1
2013-12-20
11:34:04.301 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/745:adding the
desired view
2013-12-20
11:34:04.302 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/480:reposition
floating views
2013-12-20
11:34:04.302 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/110:showalert
is 1
2013-12-20
11:34:04.302 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/114:showalert
is 0
2013-12-20
11:34:04.302 Lync[563:3a71018c] INFO UI CMUIUtil.mm/402:Mapping error code =
0x22020005, context = , type = 201
2013-12-20 11:34:04.303 Lync[563:3a71018c] INFO UI
CMUIUtil.mm/1680:Mapped error message is 'Non riesco a connettermi al server
perché potrebbe essere occupato o temporaneamente non disponibile. Riprova.
2013-12-20
11:34:04.304 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/89:before: view height 1024.000000, width
45.000000, x 64.000000, y 0.000000
2013-12-20
11:34:04.304 Lync[563:3a71018c] INFO UI
CMNotificationManager.mm/1089:viewFrame: origin x 64.000000, origin y 0.000000,
height 1024.000000, width 45.000000
2013-12-20
11:34:04.304 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/1195:resize
alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width
936.000000
2013-12-20
11:34:04.305 Lync[563:3a71018c] ERROR UI CMDismissButtonBaseViewController.mm/104:after:
self.label.frame height 41.000000, width 936.000000, x 44.000000, y 2.000000
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.305 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.306 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/705:desired
view is alert, size 1
2013-12-20
11:34:04.306 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/718:desired
view is same as the current view
2013-12-20
11:34:04.306 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/480:reposition
floating views
2013-12-20
11:34:04.306 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/110:showalert
is 0
2013-12-20
11:34:04.306 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/89:before: view height 1024.000000, width
45.000000, x 64.000000, y 0.000000
2013-12-20
11:34:04.307 Lync[563:3a71018c] INFO UI
CMNotificationManager.mm/1089:viewFrame: origin x 64.000000, origin y 0.000000,
height 1024.000000, width 45.000000
2013-12-20
11:34:04.307 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/1195:resize
alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width
936.000000
2013-12-20
11:34:04.307 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/104:after: self.label.frame height
41.000000, width 936.000000, x 44.000000, y 2.000000
2013-12-20
11:34:04.337 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.337 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/705:desired
view is alert, size 1
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/718:desired
view is same as the current view
2013-12-20
11:34:04.338 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/480:reposition
floating views
2013-12-20
11:34:04.339 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/110:showalert is
0
2013-12-20
11:34:04.339 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/89:before: view height 1024.000000, width
45.000000, x 64.000000, y 0.000000
2013-12-20
11:34:04.339 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/1089:viewFrame:
origin x 64.000000, origin y 0.000000, height 1024.000000, width 45.000000
2013-12-20
11:34:04.339 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/1195:resize
alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width
936.000000
2013-12-20
11:34:04.339 Lync[563:3a71018c] ERROR UI
CMDismissButtonBaseViewController.mm/104:after: self.label.frame height
41.000000, width 936.000000, x 44.000000, y 2.000000
2013-12-20
11:34:04.340 Lync[563:3a71018c] INFO UI CMSplitViewController.mm/162:Details
Pane is in Full screen with controller
2013-12-20
11:34:04.340 Lync[563:3a71018c] INFO UI CMSplitViewController.mm/204:Split view
frame orientation UIInterfaceOrientationLandscapeLeft Height = 748.000000 Width
= 1024.000000 origin.x = 20.000000 origin.y = 0.000000 keyboardHeight =
0.000000
2013-12-20
11:34:04.341 Lync[563:3a71018c] INFO UI CMSplitViewController.mm/162:Details
Pane is in Full screen with controller
2013-12-20
11:34:04.341 Lync[563:3a71018c] INFO UI CMSplitViewController.mm/204:Split view
frame orientation UIInterfaceOrientationLandscapeLeft Height = 748.000000 Width
= 1024.000000 origin.x = 20.000000 origin.y = 0.000000 keyboardHeight =
0.000000
2013-12-20
11:34:04.343 Lync[563:3a71018c] INFO UI
CMToolsViewController.mm/349:ActualState = 0 DesiredState = 1 DataAvailable = 0
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI
CMAlertViewController.mm/93:ObservableListItem Added event received
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/103:showalert
is 1
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.344 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMConversationCommon.mm/43:not signed
in
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/705:desired
view is alert, size 1
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/718:desired
view is same as the current view
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMNotificationManager.mm/480:reposition
floating views
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/110:showalert
is 1
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMAlertViewController.mm/114:showalert
is 0
2013-12-20
11:34:04.345 Lync[563:3a71018c] INFO UI CMUIUtil.mm/402:Mapping error code =
0x22020005, context = , type = 201
2013-12-20
11:34:04.346 Lync[563:3a71018c] INFO UI CMUIUtil.mm/1680:Mapped error message
is ‘Cannot connect to the server because it could be busy or temporarily
unavailable. Retry.’

Hi Kent,
thanks a lot for your reply!
I created _sip._tls.domain-ext.com SRV record in the external DNS and now autodiscovery works fine. At the beginning I had not created it because I thought lyncdiscover.domain-ext.com A record was enough for autodiscovery. I still cannot understand
why lyncdiscover.domain-ext.com points to reverse proxy, while _sip._tls.domain-ext.com points to Edge server. It's strange because both are part of the research order of Lync 2013 desktop clients.
By the way, mobility still does not work. I tried to insert bot the https URLs as manual configuration but Lync 2013 for iPad was not be able to login. I tried to paste both the URLs in the web browser and:
with https://<ExtwebFQDN>/Autodiscover/autodiscoverservice.svc/Root appears the "Root.json" file to be downloaded;
with https://<IntwebFQDN>/AutoDiscover/AutoDiscover.svc/Root
the message "500-Internal error of server" appears.
Any suggests from you about how to check the configuration of ISS/ARR 2.5?
Thanks again!

Lync 2013 Mobility in coexistense with Lync 2010

Hi
I am facing Issue when connecting my internal mobile client with Lync Server 2013. The Mobile Client doesn't sign in to Lync Server 2013.
Currently we are in co-existence phase with Lync 2010.
There was no mobility service configured or installed in Lync 2010 environment before when we deployed Lync Server 2013 Enterprise pool with only one front end server.
The SRV record _sipinternalts is currently pointing to Lync server 2010 pool and the lyncdiscoverinternal.domain.com is point to the IP of Lync Front End Server.
Is it necessary to configure and deploy mobility service on Lync 2010 front end server in order to allow Lync Server 2013 users to connect using mobile client??

Hi Abdullah Salam,
For WP8 root certificates need to have HTTP URLs in the CRL (Certificate Revocation List). If root certs doesn’t contain these CRL attributes than the certificate won’t be accepted by WP8
and sign-in would fail.
Same cases for your reference.
https://social.technet.microsoft.com/Forums/en-US/cd6c1558-02e4-4ad8-86af-c6aee82a4ff0/passive-authentication-redirection-fails-for-wp81?forum=lyncint
https://social.technet.microsoft.com/Forums/en-US/70932e7d-4df5-4f48-8f33-b0e19e2a02f9/unable-to-sign-with-windows-phone-lumia-925-windows-81-to-lync-2013?forum=lyncprofile
Best regards,
Eric<o:p></o:p>

Confused with Lync 2013 Autodisocver and mobile app

Hello
i am confused about some stuff related to lync 2013 client discovery and mobility:
1) internal client will try to resolve lyncdisocverinternal , then why on the internal CA request i can see lyncdiscover &lync disocoverextrnal?
2)for auto discover to work from extrnal does it look for the A record "sip.mydomian.com" or its searching for lyncdisocver?
3) does Mobility (client for ipad or Andriod) try to connect to edge server if if its located on the internal network or it can understand if its on the internal wifi to use internal and its outside the network it will use external?
please help

All Mobility Service traffic goes through the reverse proxy, regardless of where the origination point is—internal or external.
The Lync Server 2013 Autodiscover Service returns all Web Services URLs for the user's home pool, including the Mobility Service (Mcx and UCWA) URLs. However, both the internal Mobility Service URL and the external Mobility Service URL are associated with
the external Web Services FQDN.
You can run the command Set-CsMcxConfiguration –ExposedWebURL internal.
The parameter internal indicates whether the URL used by the Autodiscovery Service is accessible to users both inside and outside the organization firewall (External) or only accessible to users inside the firewall (Internal).
If you set to internal, you can’t connect externally.
For details, check
http://technet.microsoft.com/en-us/library/hh690030.aspx
Lisa Zheng
TechNet Community Support

Lync 2013 Mobility Client - Video Call Issue (Everything Else works).

Hey Technet’ies,
I have been struggling for a couple of weeks now to resolve one of the final issues with a Migration/Upgrade Project on Lync Server 2013.
I have nearly every Lync Client Scenario working well except the Mobility Client (outside of the domain) which cannot successfully complete a Video
Call to a Windows Desktop Client (inside the domain) – the toast pops up, but when we click accept - it just times out after 15 seconds
K
The strange thing is every other Video Call scenario works;
Mobility Client (Outside Domain)
àWindows Desktop Client (Inside Domain)
= Unsuccessful
Mobility Client (Inside Domain)
à Windows Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (All Scenarios)
à Mobility Client (All Scenarios) = Successful
Our setup is pretty standard;
All OS servers are Win Server 2012 R2
Lync 2013 Standard FE Server
Lync 2013 Edge Server
Reverse Proxy IIS AAR (Also Win Server 20012 R2)
Lync 2013 Desktop Clients, Lync 2011 Mac Clients, IOS and Android Mobility Clients – all latest versions.
External NAT (via Cisco Routers ACL’s)
Internal Windows Firewall Currently off on all Servers
All Certs / DNS Configured as per Technet Recommendation
I have reviewed / analysed a number of log/trace files – looking for some/any information on the problem;
Mobility Client (cmlogX.log)
Windows Desktop Client (*.etl) / Microsoft Message Analyzer
Lync 2013 Server (CSController)
With all my looking I could not make out an error except a timeout (15 seconds) on the Mobility Client log (which I currently can’t find).
Clearly we are missing something and I have gone up and down our implementation a number of times, the only semi-unknown is our old 2010 Pool / Central Management Server (which is currently pretty much redundant but the majority of users still on).
I would really appreciate any feedback anyone can provide or any insight anyone may have on this challenge.
Thanks in advance, Alex.
Alex

Hi Andrew,
Thanks for the quick contact!!
Sorry - typo in my post, I have now corrected it;
Mobility
Client (Outside Domain) àWindows
Desktop Client (Inside Domain) = Unsuccessful
So I completely missed that blog post of yours (out of the 100's I have read) and you are the first person to clearly say (in simple terms) to point the lyncweb.contso.com to the public IP address on my internal DNS, I have just made that change and see
if it will correct the issue - will wait for replication.
Also I am running IIS / AAR as Reverse Proxy (not ISA) and had the Internal DNS Host A of lyncweb.contso.com and lyncdiscover.contso.com point back to my Reverse Proxy Internal NIC (i.e. 10.1.1.32) as the External NIC is isolated on in the Perimeter Network,
is this correct?
So it now goes like this
*Inside Domain*
lyncdiscover.contson.com --> 10.1.1.32 (Reverse Proxy Internal Nic) --> 10.1.1.26 (Front End Server)
lyncweb.contson.com --> 201.183.0.1 (Reverse Proxy External Nic - Public IP) --> 10.1.2.16 (Reverse Proxy External Nic) --> 10.1.1.26 (Front End Server)
Does this make any sense, I know ISA and IIS/AAR are pretty much interchangeable.
Thanks again Andrew and look forward to any feedback,
Alex.
Alex

Setting up a Test Voice VLAN for Lync 2013

I want to set up a second voice vlan to be a test vlan.
In the current situation the customer has voice and data running on vlan1. The customer insist on taking incremental steps to improve QoS. I have advocated separated vlans for voice and data. They just want to move everything (phase 1) to a different
vlan. They want to see how getting all traffic of vlan 1 will improve there performance. Again, I recommended the best practice, they want to try this approach first.
I am conducting a pilot test with just one cx600 IP phone. and a single switchport. I created a new vlan99 using VTP. I configured the switchports on the Cisco 2960-x switch as follows.
#switchport mode access
#switchport access vlan 99
The phone gets its correct vlan id, and pulls its IP from the correct dhcp scope. However the phone displays "connecting with the lync server" for a long time, then "connecting to download its certificates". This takes a long time then fails.
If I change the switchport back to vlan1 it works fine. What can be the problem? Does the vlan99 need to be defined on the lync server? How many vlans can be supported by Lync 2013?
Thank you,
gigiu

Did you set the VLAN Configuration for Lync Phone Edition?
You can check the following links:
http://blog.schertz.name/2011/01/manual-vlan-configuration-for-lync-phone-edition/
http://www.bricomp.com/blogs/post.cfm/dedicated-voice-vlan-for-lync-devices
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please
make sure that you completely understand the risk before retrieving any suggestions from the above link.
Lisa Zheng
TechNet Community Support

Voice problems with Lync 2013 Mobile

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