Voice recognition software, spinning the blue circle and freezing when replying to email.

Due to an injury my right hand has limited use. 
I started using voice recognition software from Microsoft.  The software works reasonably well, but I found that when I use it in outlook mail that there are some problems.  In particular when I reply to an email I get a spinning blue circle. 
It is normally only when I am replying that I get this.  It is also possible that it happens when the mail is in the HTML format.  I've switched my mail to text format but when I receive one that is an HTML been the email respects the sender's format
of the email.
The spinning blue circle that occurs when im replying to an email basically freezes my mail if I go to another screen or window then it seems to calm down but when I go back the blue circle spins again.  When I look at the performance monitor I can
see that the outlook turns red, and the status turns from running to not responding .
Has anyone seen as an perhaps more importantly is there any resolution to it, im using Outlook 2003.
Thank you

Hi，
So Outlook freezes when you reply an email using HTML format, or receive an email in HTML format, right?
I suspect this issue is less related with Voice recognition software but more related with outlook itself or some anti-virus, software installed recently. I recommend you test this issue without Voice recognition software if possible to check wiether this
software is the culprit.
Some 3 rd party anti-virus software may have a Email scanner function which mainly for some protection of IE or block some website URLs, so you can temporarily turn off these anti-virus, test this issue again.
Or you can test this issue by launch Outlook in outlook.exe /safe
Another situation is that Outlook checks the restricted zones list for IExplorer looking for blocked URLs in the email, whick may cause the hangs, so clear the restricted site in IE as a test.
Yolanda Zhu
TechNet Community Support

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