Voice recording on agent phone

Hello,
I've UCCX agents using Device Profiles with 1 line only. For personal line and also for answering UCCX calls.
Their conversations sometimes need to be recorded with an On Demand Recording software (using Nice Perform 4.1), either for calls placed when not logged into UCCX, or for calls received through UCCX..
The recording option and recorded profile are set onto CUCM on the Device Profile.
Is it a supported configuration ?
Do you suggest I should create a 2nd line dedicated for UCCX instead of having only 1 line ?  Normally I must do this because the personal DN belongs also to a pickup group...
What I do not know also if there is a mandatory order for the lines if 2 are suggested / required ? First is UCCX line or it doesn't matter ? Personnaly I would prefer 1st Personal DN and 2nd UCCX extension
Thanks for help,
JC                
edit : running CUCM 8.6.2(SU2) and UCCX 8.5.1(SU4), phones are 8945 SCCP.

UCCX line can be any one out of the FIRST 4 lines on the phone. Your setup is supported and will work. Call Recording is only concerned with the call and does it job of Call Forking irrespective of UCCX calls or Personal Calls.
Tapan

Similar Messages

  • My daughter made a voice recording on her phone and sent it to me through a text message. Can I make that a ringtone for my Iphone?

    my daughter made a voice recording on her phone and sent it to me through a text message. Can I make that a ringtone for my Iphone?

    I did an internet search (Google) and found the following. It is from May (before the latest iOS update) so the look of some of the steps may vary slightly from the current iOS 7. http://osxdaily.com/2013/03/04/turn-any-voice-recording-into-a-ringtone-for-ipho ne/

  • N97 Voice Recording Time ???

    Hello everyone,
    I have N97 phone .
    Whenever I start voice recording on my phone, it records voice and stop automatically after 3-4 minutes.
    What is the maximum voice recording  time for N97 phone.
    When I start voice recording on N97 it shows 1:00:00.
    Does it mean 1 hour ??
    Regards.... 

    Hi , I've never used the voice recorder, but am trying it now, the only thing I can suggest is to try the settings and make sure it is saving to E mass memory and not to phone memory, it could be lack of available space for the sound file ?
    Ps Still running after 10 minutes !
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • How can I convert and/or import .3ga Android phone Voice Recorder files to iTunes playable format?

    My new Android smart phone (Samsung Galaxy S Blaze) has a pre-installed "Voice Recorder" which creates .3ga files of whatever I record with that app. But I can't find anyway to play or utilize them on my PC. I'm new to iTunes (for Windows Vista), and I'm hoping it can play these files somehow but when I drag them to the iTunes window the red circle with a line through it shows up and the file doesn't get transferred.  I've also tried importing via iTunes File > Add file to library > click on file on my PC, but then after a second the "Add to Library" window disappears and the Voice file is nowhere to be found in iTunes. Any ideas are welcome. I'm pretty low tech....
    Thanks!

    iDealshare VideoGo, the professional 3GA to MP3 Converter, can convert 3GA files whatever recorded from Android, Samsung Galaxy S1, S2, S3, S4, Nokia to MP3 format. Besides converting 3GA to MP3, it also can convert 3GA to WAV, M4A, WMA, AC3, AAC, FLAC, OGG, AIFF, RA, AU, DTS, MP2, APE and etc. It even supports to trim or split 3GA audio, merge several 3GA files into one, increase 3GA audio volume, batch convert 3GA files and etc.
    Furthermore, iDealshare VideoGo also can convert 3GP, 3GPP, AVI, WMV, MP4, MKV, MPG, RMVB, WTV, ASF, MOV, M4V, DV, MXF, FLV, F4V, Apple ProRes, QCP, SHN, AWB, AMR, VOC, FLAC, OGG, M4B, Apple Lossless ALAC, M4A, CAF, AIFF, APE, PCM, MPC, AU and etc.
    Step by step guide on How to Convert 3GA to MP3?

  • IPhone 4s running on ios 7.0.4 voice recorder

    I have been using my iPhone on ios 6 for over a year and the voice recorder had no problems. After I updated my iPhone to ios 7 (I am currently using 7.0.4), the voice recorder showed 3 problems. First of all, it sometimes stops recording alone although I have more than 25 gb available in the memory. It also displays some of the recordings' durations as 00:00 and doesn't want to play them even though they take up part of the memory. The third problem happens when I'm listening to a recording and i try to unlock the phone for some reason. The recording stops playing alone. The ios 7 voice recorder is really disappointing and I have to use the recorder frequently. Any help? If I can't solve these problems, is there a way I can get the ios 6 voice recorder back??
    Thanks in advance..

    It will show up depending upon the carrier. Many carriers do not allow the settings to be cganged so the settings will not appear.

  • Speakerphone problem - lost voice from speakerphone while playing music or gaming youtube, while call or voice recording playing - all works fine, so speakerphone is working but not on all apps. hard reset done - no changes

    or gaming youtube, while call or voice recording playing - all works fine, so speakerphone is working but not on all apps. hard reset done - no changes.
    iphone 4
    SOLVED plugin to charger solved it - so problem was with contacts -- no idea why - phone is new - no water - no havy dust - usual using  
    hope will never return. Thanks

    We checked it with an iPhone 5 in house multiple times and could not reproduce this Problem. Must be something specific to your device. Maybe your speakerphone volume is turned down completely?
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • When I make a call, I can hear the person on the other end but they can't hear me. It's not the mic, I use the voice recorder all the time and I have no problems w FaceTime. My headphones and Bluetooth do the same thing as far as not being able to be hea

    When I make a call, I can hear the person on the other end but they can't hear me. It's not the mic bc face time or voice recorder are not affected. I can't even use my headphones or Bluetooth to get around the problem. This has stumped 2 geniuses, they just try to swap it out for $150.

    I am having the same issue with my iPhone 4. I can hear everyone but they can't hear me. Visited Apple Store and they said speakers were out, both bottom mic and top one for speaker phone. Said they were busted. Reloaded all software and didn't work. Got in parking lot and worked for 1 call. Now it's out again. Wanted $150 for new phone, haven't done it yet. don't know what to do.

  • I have a digital voice recorder with a 3.5mm mic and headphone jack and want to transfer some recorded lecture to my mac book pro.  The mac book does not have 3.5mm  jacks.  Does anyone know if a jack to USB converter would work?

    I have a digital voice recorder with a 3.5mm microphone and headphone jack and want to transfer some recorded lectures to my mac book pro.  The mac book does not have 3.5mm  jacks.  Does anyone know if a jack to USB converter would work?

    Is there a pattern to the time of day or other detail that may be
    traced back to a OS X system cause of this odd phenomenon?
    Are there any copies of system files on any of the attached USB
    external drives? Any libraries, such as iTunes, iPhoto, etc?
    Once the drives are indexed by Spotlight, are their permissions
    ignored by the OS X? Content, if neutral, should not affect the
    wake or sleep cycle; especially if they're ignored by the OS X.
    Could there be a bad cable or other component? If so that would
    be a difficult process of elimination to detect it. Usually replacing
    most suspect components in the USB stream (external to Macs)
    is a rote way to mechanically test that idea; & not 100% sure.
    Does the equipment all have a good ground to the utility or house
    electrical field? An intermittent ground may affect more than sleep.
    Hard to say at this point. Maybe a late-night talk radio guru on
    remote viewing could peer into your situation and sleuth it out?
    Sorry to have run out of ideas, but the process must be electrical
    & mechanical to some extent. - Or perhaps odd software inspired.
    Do you have any phone-home spyware items inside, just jumping
    at the chance to spill your information? Little Snitch may help.
    PS: Perhaps the computer needs to go into Apple & have a genius
    or product specialist at AASP test the unit thoroughly... BlueTooth?
    see:
    https://www.google.com/?gws_rd=ssl#q=Wake+reason:+XHC1
    Good luck & happy computing!
    edited 2x

  • How can i use a voice recording as ringtone?

    Cant figure iut how to do it or find instructions. any ideas if its possible?
    Any advice appreciated. Thanks!

    Nope. Nothing there at all. The voice recorder has also gone, so I'm sorry about the bother with this.
    In the end I downloaded a Google voice recorder and am using that.
    This works fine.
    However, I don't find the idea of the walkman containing files too logical and also the 'blind' voice info function switched on and left me unable to use the phone for 2 hours till I worked out how to swicth it off.
    But anyway, regarding the voice ringtone things, thanks fro trying to help! Much appreciated.

  • Wish list: Voice recorder & address book

    I would love to have a built-in voice recorder for recording memos. Doesn't seem that hard to do.
    I would also love to have an icon for the address book, a la OS X, instead of having to go through the phone icon.
    How about BlueTooth syncing?
    What other things would people like to see added?
    dual 2.0 GHz G5, 4 GB RAM, 2 TB HD SATA RAID   Mac OS X (10.4.10)   MacBook Pro, dual 1.25 GHz G4, iMac core Duo

    For voice memo...have you tried leaving yourself voicemail?
    You can ask Apple for iPhone changes via this link:
    http://www.apple.com/feedback/iphone.html Though if you're requesting hardware changes for iPhone v2 you may want to wait a week (or a month?)...they're probably going to be inundated right now by requests for software changes to the current iPhone.

  • Caller doesn't hear a ring back if the call is ringing on agent phone

    Hi team,
    can anybody help me? Here in Germany there are a lot of customers that don't understand why the caller doesn't hear a ring back when the call is ringing on agent phone for instance with UCCX 8. I read some discussions here for that issue but the only solution for that should be to change the MOH on CUCM. This is not a very good solution when the call in queue is set to hold he will hear the ring back tone in the queue as well :-(
    Has anybody another solution for that issue???
    All the discussion I've read was for IPCC version 4 or so. Is there another solution for this issue in version 8.x
    In one discussion I found the following solution:
    Yes, To resolve this issue,Set up a Send H225 User Info Message  service parameter for Cisco CallManager service in CallManager. Perform  the following steps:
    In Cisco CallManager Administration, select Service > Service Parameter.
    Select the correct server from the drop-down list.
    Set the service to Cisco CallManager.
    In  the Send H225 User Info Message field, under the Cluster Wide  Parameters (Device - H323) section, select H225 Info for Ring Back.
    Reset the H.323 voice gateway.
    After completing this procedure, the caller hears ring back when the agent phone is ringing.
    Does it realy work?
    Need you help!
    Thanks in advance.
    Tobias

    Hi Tobais
    you right one of the solutions is to change the MOH to the ring back one
    however there are two types of MOH that you need to select
    use MOH is the music to be played while the call on hold/ in queue
    use Network MOH which is the oneyou need to change to the ring back MOH source file so when the call get transferred to an agent ring back MOH will be played
    these options under the CTI ports in UCCX
    also you can search the forum here and there are many discussions about this topic
    HTH
    if helpful Rate

  • WP8.1 MDM Restrictions - Voice record and safe search not working as expected

    Hi
    I'm having some issues with the new restrictions - 
    Voice recording
    After setting Experience/AllowVoiceRecording to 0, voice recording no longer works as expected in the Nokia recorder app, however you can still voice record from other apps such as One note.  Is this expected or should this restriction be applied at
    OS level?
    Safe search level
    Setting Search/SafeSearchPermissions to 0 or 1 causes the UI in settings > search for the level to be greyed out and states that it is disabled - but it does not show the correct level set.  It seems this restriction is not working or the values
    I am using are incorrect.
    Thanks
    Scott

    Hi Scott,
    I was checking the documentation and it seems vague. However, I have a few thoughts...
    Are you running this as PolicyManager/My/<Area>/<policy name> or PolicyManager/Device/<Area>/<policy name>? In Windows Phone 8.1, the PolicyManager configuration service provider is new. "My" path handles the policy configuration
    request coming from the server and "Device" is a read only path to reflect the plicy values that are enforced at the device.
    I would check to insure that you've set it up in the correct area. To troubleshoot, you could also try setting it up in either the opposite area and/or both areas.
    I hope this helps!
    David

  • Enough already with Voice Recorder's 1h limit, PLE...

    I'm hoping this post will also be read by someone who works on the applications that are built-into Nokia phones.
    I have recently made extensive use of the voice recorder feature of my Nokia N85, and I was reminded how extremely inconvenient the arbitrary one hour limit to the recording is.Thanks to it, one has to always check whether the hour has finished, and if it has, manually start another recording. If it hasn't, just check back...
    I had to spend a good amount of time searching for third-party voice recorders, none of which I found satisfying, either because of their price or because of the fact that, for some reason, the recording quality never comes close to that of the in-built voice recorder. I therefore have to continue to go with it, although I really wish Nokia realised that it is ridiculous to cripple the functionality of an essential application, especially in more recent phone models.
    I have 8GB on my memory card and want this to be the only limitation my voice recordings. The one hour limit may have made sense 10 years ago, but not any more, and I doubt any one appreciates a "legacy feature" like that. Please show a bit of flexibility, Nokia, and address this issue in your future firmware versions. Thank you.

    I have to agree, this is annoying. So many choices made in included software seem to be placeholders for third-party or nokia-developed premium apps. Nokia provides quite a bit free of charge, and is good in so many ways, that I hope they'll reconsider the iPhonification of their lines and provide solid value with included apps, instead of charging for basic functionality.
    hadimassa, no personal offense meant to you, but i have to respectfully disagree, this is exactly where grievances should be aired, and what we can do about it is discuss it.

  • E65 voice recorder going haywire!

    Please help! My nokia e65 has started going crazy, it keeps popping up with a voice recorder, that asks you to say someones name. It started last night when it was charging, and would just randomly start. It was annoying, and i needed to sleep, so i closed the slider, and locked it, which was a mistake because now there is 5 hours worth of it popping up every second. Can someone please tell me how to shut it down, because my phone is not usuable until i do, because it keeps popping up every single second!!
    Thanks

    The same is happening to mine. Nokia have reloaded software but the problem is still there and they have it in their workshop again. Did you get your problem sorted and if so how?
    Do you sync from a mac by any chance?
    Cheers

  • Best position for voice recording ?

    What is the best position for iPhone to voice record (with official apple app) ? On its back side ? Front side ? Others ?

    It uses the same microphone you use for making phone calls. Amny position that doesn't obstruct it should work.

Maybe you are looking for

  • My iphone 6 camera quit working

    My Iphone camera does not work with the app open. when I touch the screen circle to take a pic, the home screen returns

  • Invalidate ARFC Metadata Cache

    Hi, I am working on NW 7.0 S 12. Everytime I make changes to my Adaptive RFC I require to take a J2EE server restart to invalidate the metadata cache. I am aware of the 'Invalidation of ARFC Metadata Cache link under Web Dynpro Console on the Porta I

  • Can I change email report name?

    Hi everyone, This question has gone unanswered in the forums so I must ask... Can I change the name of the report from report.pdf to something more meaningful when using DESTYPE = MAIL? I'm using Forms 6. Thanks. Lesley

  • Brand new iMac using a lot of memory????

    i just bought a 2013 27 inch imac from the apple store in green hills tn last week. i bought the quad core i5 with 8 gb ram. i upgraded to 24 gb as soon as i got home.i installed iphoto and ms office along with a few other things. i have noticed afte

  • Linking pdfs correctly

    I have a RH10 project that contains several pdf links in chm, webhelp, multiscreen, and epub outputs. I have a technical question... Do I store the pdfs in a folder called "pdfs" in the main directory. no folder in main directory, or in the same fold