Voice router

i am using cisco 3745 router for voice router i am facing a problem after few days all calls are blocking once it restarted the problem we can rectify
i am using the System image file is "flash:c3745-ipvoice-mz.124-1.1.bin"
any updates of flash can reolve this issue .

Configuration for voice depends on the router platform.Make sure the configuration is fine.Refer URL
http://cisco.com/en/US/products/ps6441/products_configuration_guide_chapter09186a0080541bc6.html#wp1008931

Similar Messages

  • What is the command to check if there are any active calls before restarting the voice router?

    what is the command to check if there are any active calls before restarting the voice router? thanks

    Hi.
    I can suggest show call active voice or show voice call status or show sip-ua call brief in case of SIP TSP.
    HTH
    Regards.
    Carlo

  • Error in voice router

    voice router 3745
    flash:c3745-ipvoice-mz.124-1.1.bin
    i am getting the error and router restarted automatically
    Apr 15 02:52:22: %DSPRM-5-SETCODEC: Configured codec 8 is not supported with this dsp image
    kindly help to sort out this issue

    Hi,
    can you upgrade to latest 12.4 and try again ?

  • Voice Routing: Normalization Rule vs. Route

    We're just testing some Enterprise Voice stuff within our Lync Environment but there's still one Thing not clear to me: On the specific user tab, we're able to assign a "Dial plan policy" and a "Voice policy"
    In the Dial plan policy we're able to enter the normalization rules for Digit Manipulation.
    In the Voice policy we can assign routes the call will take (e.g trunk).
    But for example if there is a normalization rule which translates +402221111 to 1111 and on the route there are just numbers allowed starting with 1, why the call will fail? In my opinion the number should be translated to 1111 right after dialing and
    this should match the proper route.
    Can someone describe how the callflow is working in Detail. Will it maybe check for the specific route before there is any Digit Manipulation process?
    Thanks in advance

    Typically you'd do it the other way around, you'd translate 1111 to +402221111 so that it's in proper E.164 format, and you'd have your routes match that. 
    What you described should work though, at a very high non-mechanical level:
    A number is typed into Lync
    The number is normalized by the users dial plan (typically to a standard such as E.165)
    The normalized number is compared against the voice policy, which will match if it finds a route that matches that's tied to the policy through a PSTN usage.
    An INVITE is sent through the trunk using the path determined. 
    What kind of errors are you getting and do you get a "pass" in the Lync Control Panel -> Voice Routing -> Test Voice Routing when you enter the information?  If not, you've got a typo or misconfiguration somewhere and giving more detail
    will help.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications
    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • TFTP error on 3925 intergrated voice router

    We have a 3925 intergrated voice router that prompts this error  cmapp_sccp_tftp_download_file: Unable to get configuration file size tftp://x.x.x.x/SKIGxxxxxx.cnf.xml, rc=-2
    It gives the IP to our call manager then a mac address of analog gatway and extension pertaining to cnf.xml. The error runs when the  router  is connected to the network and also when it is not connected to the network. I have looked in the Cisco bug toolkit did not find a bug that was related to the issue. I check the tftp in the call manager there is no file of that type which there should not be. We have 3925s voice routers already registered to the call manager. Voice router information below:
    Cisco IOS Software, C3900e Software (C3900e-UNIVERSALK9-M), Version 15.2(4)M2, RELEASE SOFTWARE (fc2)
    System image file is "flash:c3900e-universalk9-mz.SPA.152-4.M2.bin"
    Cisco CISCO3925-CHASSIS (revision 1.0) with C3900-SPE200/K9 with 1797120K/300032K bytes of memory

    No, we are not using as CME.
    =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2015.03.26 11:13:02 =~=~=~=~=~=~=~=~=~=~=~=
    XXXXXXXX#
    XXXXXX#term len 0
    XXXXXXXX#sh run
    Building configuration...
    Current configuration : 14446 bytes
    ! Last configuration change
    ! NVRAM
    ! NVRAM
    version 15.2
    no service pad
    service timestamps debug datetime msec localtime
    service timestamps log datetime msec localtime
    service password-encryption
    service sequence-numbers
    hostname XXXXXXX
    boot-start-marker
    boot system flash:c3900e-universalk9-mz.SPA.152-4.M2.bin
    boot-end-marker
    card type t1 0 0
    logging buffered 16384
    enable secret 4 DJsu7i99xp.Xzvkf3epKdaTCS5CUguxaCh2jhXROMZ.
    aaa new-model
    aaa authentication login default group tacacs+ local
    aaa authentication enable default group tacacs+ enable
    aaa authorization console
    aaa authorization exec default group tacacs+ if-authenticated
    aaa authorization commands 15 default group tacacs+ none
    aaa accounting exec default start-stop group tacacs+
    aaa accounting commands 15 default start-stop group tacacs+
    aaa accounting connection default start-stop group tacacs+
    aaa accounting system default start-stop group tacacs+
    aaa session-id common
    clock timezone CST -6 0
    clock summer-time CDT recurring
    network-clock-participate wic 0
    network-clock-select 1 T1 0/0/0
    ip cef
    no ip domain lookup
    ip domain name textron.com
    no ipv6 cef
    multilink bundle-name authenticated
    isdn switch-type primary-dms100
    voice-card 0
    dspfarm
    dsp services dspfarm
    voice rtp send-recv
    voice service pots
    voice service voip
    allow-connections h323 to h323
    allow-connections h323 to sip
    allow-connections sip to h323
    allow-connections sip to sip
    fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
    voice class codec 1
    codec preference 1 g711ulaw
    codec preference 2 g729r8
    codec preference 3 g729br8
    voice translation-rule 1
    rule 1 /3451/ /918005336093/
    voice translation-rule 2
    rule 1 /^\(4...\)$/ /XXXXXX\1/
    rule 2 /^\(6...\)$/ /XXXXXX\1/
    voice translation-profile 5-digit-dial
    translate called 1
    voice translation-profile pstn-in
    translate called 2
    application
    global
    service alternate default
    license udi pid
    hw-module pvdm 0/0
    hw-module pvdm 0/1
    hw-module pvdm 0/2
    vtp domain BHAMA
    vtp mode transparent
    redundancy
    controller T1 0/0/0
    cablelength long 0db
    pri-group timeslots 1-24 service mgcp
    description
    controller T1 0/0/1
    cablelength long 0db
    pri-group timeslots 1-24 service mgcp
    description
    csdb tcp synwait-time 30
    csdb tcp idle-time 3600
    csdb tcp finwait-time 5
    csdb tcp reassembly max-memory 1024
    csdb tcp reassembly max-queue-length 16
    csdb udp idle-time 30
    csdb icmp idle-time 10
    csdb session max-session 65535
    interface Loopback0
    ip address
    interface Loopback11
    description
    ip address
    interface GigabitEthernet0/0
    description
    ip address
    duplex auto
    speed auto
    media-type rj45
    interface GigabitEthernet0/1
    description
    ip address 1
    duplex auto
    speed auto
    media-type rj45
    interface GigabitEthernet0/2
    no ip address
    shutdown
    duplex auto
    speed auto
    interface GigabitEthernet0/3
    no ip address
    shutdown
    duplex auto
    speed auto
    interface Serial0/0/0:23
    description
    no ip address
    encapsulation hdlc
    isdn switch-type primary-dms100
    isdn incoming-voice voice
    isdn map address .* plan isdn type national
    no cdp enable
    interface Serial0/0/1:23
    description
    no ip address
    encapsulation hdlc
    isdn switch-type primary-dms100
    isdn incoming-voice voice
    isdn map address .* plan isdn type national
    no cdp enable
    router eigrp 1
    network 10.0.0.0
    redistribute connected
    passive-interface default
    no passive-interface GigabitEthernet0/0
    no passive-interface GigabitEthernet0/1
    ip forward-protocol nd
    no ip http server
    no ip http secure-server
    ip tacacs source-interface Loopback11
    logging trap notifications
    logging facility local1
    logging source-interface Loopback11
    logging host
    logging host
    logging host
    logging host
    logging host
    access-list 18 permit
    access-list 18 permit
    access-list 18 permit
    access-list 18 permit
    access-list 86 permit
    access-list 86 permit
    access-list 86 permit
    access-list 86 permit
    access-list 89 permit
    access-list 89 permit
    access-list 89 permit
    nls resp-timeout 1
    cpd cr-id 1
    snmp-server community
    snmp-server community
    snmp-server ifindex persist
    snmp-server trap-source Loopback11
    snmp-server locatiON
    snmp-server contact
    snmp-server system-shutdown
    snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
    snmp-server enable traps vrrp
    snmp-server enable traps flowmon
    snmp-server enable traps transceiver all
    snmp-server enable traps ds1
    snmp-server enable traps call-home message-send-fail server-fail
    snmp-server enable traps tty
    snmp-server enable traps eigrp
    snmp-server enable traps gatekeeper
    snmp-server enable traps xgcp
    snmp-server enable traps license
    snmp-server enable traps ethernet cfm cc mep-up mep-down cross-connect loop config
    snmp-server enable traps ethernet cfm crosscheck mep-missing mep-unknown service-up
    snmp-server enable traps flash insertion removal
    snmp-server enable traps auth-framework sec-violation
    snmp-server enable traps ds3
    snmp-server enable traps entity-sensor threshold
    snmp-server enable traps isdn call-information
    snmp-server enable traps isdn layer2
    snmp-server enable traps isdn chan-not-avail
    snmp-server enable traps isdn ietf
    snmp-server enable traps adslline
    snmp-server enable traps vdsl2line
    snmp-server enable traps c3g
    snmp-server enable traps icsudsu
    snmp-server enable traps envmon
    snmp-server enable traps ds0-busyout
    snmp-server enable traps ds1-loopback
    snmp-server enable traps energywise
    snmp-server enable traps vstack
    snmp-server enable traps mac-notification
    snmp-server enable traps aaa_server
    snmp-server enable traps atm subif
    snmp-server enable traps cef resource-failure peer-state-change peer-fib-state-change inconsistency
    snmp-server enable traps memory bufferpeak
    snmp-server enable traps cnpd
    snmp-server enable traps config-copy
    snmp-server enable traps config
    snmp-server enable traps config-ctid
    snmp-server enable traps entity
    snmp-server enable traps fru-ctrl
    snmp-server enable traps resource-policy
    snmp-server enable traps event-manager
    snmp-server enable traps frame-relay multilink bundle-mismatch
    snmp-server enable traps frame-relay
    snmp-server enable traps frame-relay subif
    snmp-server enable traps hsrp
    snmp-server enable traps ipmulticast
    snmp-server enable traps msdp
    snmp-server enable traps mvpn
    snmp-server enable traps nhrp nhs
    snmp-server enable traps nhrp nhc
    snmp-server enable traps nhrp nhp
    snmp-server enable traps nhrp quota-exceeded
    snmp-server enable traps pim neighbor-change rp-mapping-change invalid-pim-message
    snmp-server enable traps pppoe
    snmp-server enable traps cpu threshold
    snmp-server enable traps rsvp
    snmp-server enable traps syslog
    snmp-server enable traps l2tun session
    snmp-server enable traps l2tun pseudowire status
    snmp-server enable traps vtp
    snmp-server enable traps bstun
    snmp-server enable traps dlsw
    snmp-server enable traps ipsla
    snmp-server enable traps stun
    snmp-server enable traps bfd
    snmp-server enable traps bulkstat collection transfer
    snmp-server enable traps mpls traffic-eng
    snmp-server enable traps mpls fast-reroute protected
    snmp-server enable traps mpls rfc ldp
    snmp-server enable traps mpls ldp
    snmp-server enable traps pw vc
    snmp-server enable traps ipmobile
    snmp-server enable traps snasw alert isr topology cp-cp port link dlus
    snmp-server enable traps dial
    snmp-server enable traps dsp card-status
    snmp-server enable traps dsp oper-state
    snmp-server enable traps dsp video-usage
    snmp-server enable traps dsp video-out-of-resource
    snmp-server enable traps ethernet cfm alarm
    snmp-server enable traps rf
    snmp-server enable traps vrfmib vrf-up vrf-down vnet-trunk-up vnet-trunk-down
    snmp-server enable traps mpls vpn
    snmp-server enable traps ccme
    snmp-server enable traps srst
    snmp-server enable traps voice
    snmp-server enable traps dnis
    snmp-server host
    snmp-server host
    snmp-server host
    tacacs-server host
    tacacs-server host
    tacacs-server host
    tacacs-server host
    tacacs-server key
    control-plane
    voice-port 0/0/0:23
    voice-port 0/0/1:23
    ccm-manager fallback-mgcp
    ccm-manager redundant-host 10.244.200.33 10.227.210.33
    ccm-manager mgcp
    no ccm-manager fax protocol cisco
    ccm-manager music-on-hold bind Loopback11
    ccm-manager config server X.X.X.X. X.X.X.X X.X.X.X
    ccm-manager config
    ccm-manager sccp local Loopback11
    mgcp
    mgcp call-agent X.X.X.X. 2427 service-type mgcp version 0.1
    mgcp dtmf-relay voip codec all mode out-of-band
    mgcp rtp unreachable timeout 1000 action notify
    mgcp modem passthrough voip mode nse
    mgcp package-capability mf-package
    mgcp package-capability rtp-package
    mgcp package-capability sst-package
    mgcp package-capability pre-package
    mgcp default-package line-package
    no mgcp package-capability res-package
    no mgcp timer receive-rtcp
    mgcp sdp simple
    mgcp fax t38 inhibit
    mgcp fax t38 nsf 000000
    mgcp rtp payload-type g726r16 static
    mgcp bind control source-interface Loopback11
    mgcp bind media source-interface Loopback11
    mgcp profile default
    sccp local Loopback11
    sccp ccm X.X.X.X identifier 1 priority 1 version 7.0
    sccp ccm X.X.X.X identifier 2 priority 2 version 7.0
    sccp ccm X.X.X.X identifier 3 priority 3 version 7.0
    sccp ip precedence 3
    sccp ccm group 1
    bind interface Loopback11
    associate ccm 1 priority 1
    associate ccm 2 priority 2
    associate ccm 3 priority 3
    associate profile 2 register Amarillo_XCODE
    associate profile 3 register Amarillo_MTP
    associate profile 1 register Amarillo_CNFB
    switchback method graceful
    switchback interval 8
    dspfarm profile 1 transcode
    codec g729abr8
    codec g729ar8
    codec g711alaw
    codec g711ulaw
    maximum sessions 20
    associate application SCCP
    dspfarm profile 2 conference
    codec g729br8
    codec g729r8
    codec g729abr8
    codec g729ar8
    codec g711alaw
    codec g711ulaw
    maximum sessions 8
    associate application SCCP
    dspfarm profile 3 mtp
    codec g711ulaw
    codec pass-through
    maximum sessions hardware 42
    maximum sessions software 200
    associate application SCCP
    dial-peer voice 1 pots
    translation-profile incoming pstn-in
    incoming called-number .
    direct-inward-dial
    dial-peer voice 10 pots
    destination-pattern 9[2-9]11
    port 0/0/0:23
    forward-digits 3
    dial-peer voice 11 pots
    preference 1
    destination-pattern 9[2-9]11
    port 0/0/1:23
    forward-digits 3
    dial-peer voice 12 pots
    destination-pattern 911
    port 0/0/0:23
    forward-digits 3
    dial-peer voice 13 pots
    preference 1
    destination-pattern 911
    port 0/0/1:23
    forward-digits 3
    dial-peer voice 20 pots
    destination-pattern 9[2-9].........
    port 0/0/0:23
    forward-digits 10
    dial-peer voice 21 pots
    preference 1
    destination-pattern 9[2-9].........
    port 0/0/1:23
    forward-digits 10
    dial-peer voice 30 pots
    destination-pattern 91[2-9]..[2-9]......
    port 0/0/0:23
    forward-digits 11
    dial-peer voice 31 pots
    preference 1
    destination-pattern 91[2-9]..[2-9]......
    port 0/0/1:23
    forward-digits 11
    dial-peer voice 40 pots
    destination-pattern 9011T
    port 0/0/0:23
    prefix 011
    dial-peer voice 41 pots
    preference 1
    destination-pattern 9011T
    port 0/0/1:23
    prefix 011
    dial-peer voice 50 pots
    incoming called-number .
    direct-inward-dial
    gatekeeper
    shutdown
    call-manager-fallback
    secondary-dialtone 9
    max-conferences 8 gain -6
    transfer-system full-consult
    ip source-address X.X.X.X port 2000
    max-ephones 700
    max-dn 1400 octo-line
    system message primary Operating in SRST mode
    system message secondary In SRST mode
    transfer-pattern .T
    voicemail XXXXXXXXXXXX
    translation-profile incoming 5-digit-dial
    call-forward pattern .T
    call-forward busy XXXXXXX
    call-forward noan XXXXXXXX timeout 10
    time-zone 8
    banner exec ^C
    ^C
    banner login ^C
    ******************* WARNING NOTICE *******************
    ^C
    line con 0
    exec-timeout 15 0
    password
    line aux 0
    exec-timeout 15 0
    password
    line vty 0 4
    exec-timeout 60 0
    password
    transport input all
    line vty 5 924
    exec-timeout 60 0
    password
    transport input all
    scheduler allocate 20000 1000
    ntp access-group
    ntp server
    ntp server
    ntp server
    ntp server

  • Voice router reboot automatically

    Hi all,
    I have cisco router C1841  IOS 12.4, when I made a voice call through the router it reboot automatically, but download and internet conection work fine. I already replaced three times (router, modem) but the problem still occur. is every one can help me?
    Thanks in advance,
    Regards,
    Rja

    Hi Paolo,
    I don't have a service contract for C1841 to download the update, Give me please if you are able to download it.
    IOS c1841-advsecurityk9-mz.124-22.YB5.bin is running in my router now.
    Thanks,
    Rja

  • SPA 3102 Voice router and gateway

    Hello,  I was told to get this device but i do not know what is does and I did not find information on the Linksys website about its purpose.    I am setting up a desktop PC as a webserver thru a cable conection that does not have a static IP.     My understanding is that this device will cause it to behave like a static IP.   Is this correct?
    I followed the instructions to connected it but I don't know how to fine the "DNS" numbers to imput into the field
    I am running Windows Vista Home edition as the OS.   The server will run a voice response system.
    Any suggestions.

    First of all, you can get the information for the device on this site.
    http://www.cisco.com/en/US/products/ps10027/
    This unit is part of Cisco-Linksys Small Business Voice Gateways and ATAS.
    By the way, static IP has nothing to do with the SPA3102. If ever you'd like to setup a
    webserver, it requires you to set a static IP on the server itself (IP of the PC) and at least a
    Static IP for your WAN connection. WAN Static IP will be provided by your ISP and you need
    to subscribe that IP from them.If in case your server requires you to open a port number for
    the Server then that's the time you forward it to the router.

  • DRAM slot usage on 1760 Voice router

    I have a 1760 router with 96MB DRAM. Is there a way I can find out, without opening the router up, (1) how many slots there are for installing DRAM; and (2) which of the slots are occupied with DRAM and which are free?

    I think with 1760, only one DIMM slot is available and in ur router, it is fixed with 64 MB RAM.This router already has 32MB on board by default; plus the 64Mb DIMM; total 96Mb.SO, to upgrade u may have to remove that 64MB and replae it with the memory size u want. But as of now, there is not any command that will tell you which banks or slota are filled for dram. They are looking into implamenting this in future ios's. But as of now there is no command.

  • Pbx to voice router connection...?

    Hi
    i`m facing some problem in the detail connction between a pbx system and voice gateway to make calls from pbx system go via wan instead of the
    pstn.
    what module will be installed in both,  the pbx and the voice gateway and how to configure both of them.
    Fxs port on pbx will be connected to fxo port on the gateway....?
    is a vwic module will be installed to the gateway..? what type..? what is multiflex and drop and insert..?
    Can you guide please to a link (pdf) to know all of these details...........?
    thanks for your permanent help.

    thanks for replay,
    what i need is only some help ..
    i`m a cisco voice certified and i don`t have sufficient experience as i`m only installing my first project.
    i studied very hard and i`m having a lot of concept and info but you konw the feeling when you install and configure
    a physical devices for the first time and you may forget simple things and concepts.
    hope u got my point and thanks again.

  • Voice Routing and Normalization Rules

    Hello All, 
    I am very weak about Lync ENT voice. I want to configure the Lync 2013 for below scenarios. 
    PABX extensions – 2xx, 3xx.
    Lync extensions – 4xx
    Access code – 9 for external access (This will be added from the AudioCodes gateway)
    What should i configure ? 

    please may i know the Build Numbers of latest patches ? 
    i have Cu4 on of Lync 2013 Server.
    Should i want to add below line ? 
    $x = New-CsClientPolicyEntry -Name "ShowExtensionInFormattedDisplayString" -Value "True"
    $y = Get-CsClientPolicy -Identity Global
    $y.PolicyEntry.Add($x)
    Set-CsClientPolicy -Instance $y

  • Lync Enterprise with Single BE Server and Voice Routing

    Hi team,
    I read that the best way for a HA topology is to go ahead with 3 FE server pool(Although MS has said it's workable, many recommend not to). Now this leaves me with another problem, can I go ahead with just 1 SQL Back-End server. I know in this case SQL will
    have no failover. But if we ok with the downtime, will it work properly when the BE is up?
    The front-end includes the following:
    Basic Lync functions
    Mediation
    Monitoring
    Archiving
    Thank you.
    Chris!

    Hi Crypto_J,
    After the Back End Server is up, you could verify if the services of Lync Servers are normally started, and take a test.
    For more details about restoring the Back End Server, please click on the link below.
    Restoring the server hosting the Central Management store in Lync Server 2013
    http://technet.microsoft.com/en-us/library/hh202172.aspx
    To ensure high availability for your Back End Servers, you can use either synchronous SQL mirroring or SQL clustering.
    Using one of these solutions optional, but is recommended to maintain your organization's business continuity.
    Best regards,
    Eric

  • Cisco Voice enabled Router

    Hello,
    I would like to know how to configure a voice router in terms of translation rule and then option 150 .
    Please explain in details.
    Thanks in advance.

    Voice translation-rule/profile:
    http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml
    Option 150:
    http://www.cisco.com/en/US/docs/ios/12_2/configfun/configuration/guide/fcf002.html#wp1020232
    After reviewing these documents, if you have any questions, ask away.
    HTH
    Adam
    remember: please rate if helpful

  • New Dial plan & Voice policies not taking effect with Polycom CX 600 Desktop Phone in production deployment, Worked fine in Testing

    Hi,
    We are in the process of Migrating Cisco CUCM & Voice Gateway (From another vendor to Cisco).
    The requirement is all internal calls between Cisco IP Phones & Lync to be flown through CUCM. Means internal extension to extension. Remaining all calls like Mobile, National, International, Toll Free, Emergency, Shared numbers calling to be routed
    to Cisco Voice Gateway.
    We created the test dial plan, Voice policies, Route and assigned it to couple of user from Lync (2 extensions) and from Cisco side we have taken 2 IP Phones which is pointed to new CUCM. We tested all below scenarios,everything was working fine.
    Lync to Lync Call using internal Extension number – Routed through Cisco new CUCM
    Lync to Cisco Call using internal Extension number – Routed through Cisco new CUCM
    Cisco to Lync Call using internal Extension number – Routed through Cisco new CUCM
    Lync to Hotline Numbers (66XX, 68XX Numbers) – Routed through Cisco Gateway
    Lync to Shared Numbers starting with 600 (Verified the number 600535353) - Routed through Cisco Gateway
    Lync to Emergency numbers & Toll Free Numbers (Not verified the emergency Number as we decided to do it at end) - Routed through Cisco Gateway
    Lync to Landline Numbers – Any 7 digit numbers - Routed through Cisco Gateway
    Lync to National Numbers – Starting with 3,4,6,7,8 followed by 7 digits - Routed through Cisco Gateway
    Lync to Mobile Phones – Starting with 05 contains exactly 10 digits - Routed through Cisco Gateway
    Lync to International Numbers – Starting 00 contains at least 11 digits - Routed through Cisco Gateway
    All Incoming calls – From Landline, Mobiles, International Numbers - Routed through Cisco Gateway
    Call Transfer – To another Lync Extension, Cisco Extension, Landline, Mobiles, International Number
    Conference – with another Lync Extension, Cisco Extension, Landline, Mobiles, International Number
    Call Forwarding – To another Number, Voice mail
    Response Groups
    Click to call – As if user try to place a call by directly click the number from Outlook, Websites will be in E.164 format
    Dial in meeting – Conference calls are works fine
    But when we roll out to the production we are facing issues listed below
    1) The phones we used during testing are working which is using same dial plan, Voice policy, Route, PSTN Usage. But from production most of the phones are not working (using the same dial plan, voice policy, Route). Also Problem is only with external calls
    as the internal calls are working fine between Cisco & Lync even in production (Routed through CUCM) NOTE: All incoming calls are working fine (From international, local, national, extension)
    2) How long its going to take for Lync to push the new voice policies, Dial plans to the Phones?
    3) Is there a way to forcefully update the policies, dial plans to the Phone?
    4) Also the environment is using over 100 dial plans, so I just copied and pasted the Normalization rules that we tested and working fine.  Most of the dial plans are assigned to individual users as every dial plan contains a normalization rule for
    international calling with Unique Prefix (Example: User John international Normalization rules says #1234#00#CountrycodePhonenumber, means if John has to place the international call he need to dial #1234# followed by 00 and then country code, then actual
    phone number). In this case how long its take for the users / phones to get updated with new dial plans? 
    6) Is it recommended to use multiple dial plans ? What are the best practices?
    5) Also calls are working fine one & failing on subsequent tries. Means when I dial first 1 or 2 times. Call fails, but when I try 3rd time and subsequently it works. After some again there will be failure during 1 or 2 attempts. Why is it so?
    6) After updating the dial policies, voice Route, Voice policies If i reboot all the phones from Switch, Will the changes take effect immediately?
    7) Also when some one calling from mobile or external number to Lync extensions they cant here any Dial tones or caller tunes? Its working fine when they call Cisco Extensions. Also to Lync its working if we dial in E.164 Format, if we dial like 023XXXXX
    format its not working. Any guess about this issue?
    Waiting for some one to help, 
    Best regards
    Krishna
    Thanks & Regards Krishnakumar B

    Hi,
    1.  As all incoming call worked normally, please double check outgoing ports for Lync FE Server and Mediation Server.
    You can refer to the link of “Ports and protocols for internal servers in Lync Server 2013” below:
    http://technet.microsoft.com/en-us/library/gg398833.aspx
    2.  When an administrator makes a change to Lync Server (for example, when an administrator creates a new voice policy or changes the Address Book server configuration settings) that change is recorded in the Central Management store.
    In turn, the change must then be replicated to all the computers running Lync Server services or server roles.
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    3.  You can run the following cmdlet with Lync Server Management Shell on FE server to
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    4.  As you used over 100 dial plans, it may be the issue of multiple dial plans. Would you please tell us why you created different dial plan for individual user with unique prefix?
    5.  Multiple dial plans and undue normalization rules may cause call fail. You can double check the normalization rule.
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

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