Voice VLANs with Multiple IP Phone Systems

We currently have a legacy TDM ACD system used by the Call Centre running alongside CUCM 8.5 which is used by back office and admin staff.
When we implemented the Call Manager we configured all our access ports with the Voice VLAN to make any office moves and changes straight forward, regardless of whether or not the position would have a Cisco phone i.e. a cisco phone could be plugged into any floor port throughout the building and it would register.
Currently I am in the planning stages of replacing the legacy ACD system with Avaya Aura which will be running side by side with CUCM. My concern is that every time there are office moves, the access ports are going to have to be reconfigured to the Voice VLAN of the relevant system depending on which type of phone is at that desk.
Has anyone had similar experiences and found a solution?
Not ideal I presume, but was wondering if we could use the same Voice VLAN for both systems?

It's just a VLAN. Don't sweat it, stick them all in the same one. Nothing will explode.
Each phone system will have it's own way of locating the call processor.
CUCM = DHCP Option 150
Mitel = Some other DHCP option (128-130, and some others)
Avaya = DHCP option 176
etc...
So you can set all these on your scope, and each phone type will find it's server... 
Aaron

Similar Messages

  • Voice VLAN config with multiple IP Phone systems

    We currently have a legacy TDM ACD system used by the Call Centre running alongside CUCM 8.5 which is used by back office and admin staff.
    When we implemented the Call Manager we configured all our access ports with the Voice VLAN to make any office moves and changes straight forward, regardless of whether or not the position would have a Cisco phone i.e. a cisco phone could be plugged into any floor port throughout the building and it would register.
    Currently I am in the planning stages of replacing the legacy ACD system with Avaya Aura which will be running side by side with CUCM. My concern is that every time there are office moves, the access ports are going to have to be reconfigured to the Voice VLAN of the relevant system depending on which type of phone is at that desk.
    Has anyone had similar experiences and found a solution?
    Not ideal I presume, but was wondering if we could use the same Voice VLAN for both systems?

    It's just a VLAN. Don't sweat it, stick them all in the same one. Nothing will explode.
    Each phone system will have it's own way of locating the call processor.
    CUCM = DHCP Option 150
    Mitel = Some other DHCP option (128-130, and some others)
    Avaya = DHCP option 176
    etc...
    So you can set all these on your scope, and each phone type will find it's server... 
    Aaron

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    Hi all,
    I have been trying to config a voice vlan into this switchs for the last 3 hours and for me this is impossible... I know how to do in a IOS switch but with this switchs is a nightmare...
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    PC ---- IP phone ----- SW1 SRW224G4P -------- SWCORE SRW2024 --------- Router 2921 CME
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    duplex auto
    speed auto
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    description LAN
    encapsulation dot1Q 1 native
    ip address 192.168.5.95 255.255.255.0
    ip virtual-reassembly in
    interface GigabitEthernet0/0.100
    description Voice VLAN
    encapsulation dot1Q 100
    ip address 192.168.251.1 255.255.255.0
    ip virtual-reassembly in
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    The first 3 octes of the mac of my phone is inserted into Telephony OUI Table
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    The port that is conected to SWCORE has the vlan 100 configured as tagged.
    SWCORE has created the VLAN 100 and enabled as VOICE VLAN
    The port that is conected to SW1 has the vlan 100 configured as tagged.
    The port that is conected to router CME has the vlan 100 configured as tagged.
    If I config other port into SWCORE with VLAN 100 tagged I can ping from CME to that host.
    Could be the problem a vlan propagation error?
    Somebody could help me? I am desperate...
    Thank you in advance.

    Hi David,
    Thank you for the purchase of the switch.
    .Like anything,  even riding a bike,  the switch is actually very easy to configure, if you have a little bit of practice on it.. 
    You mentioned you are using the " Telephony OUI Table" i guess you have a SF300-24P or ordering p/n SRW224G4P-K9-NA.  Please be specific with the switch models you are using. 
    Are you using the older SRW series or the refreshed SRWxxx-K9 (300 series) switch in the core?
    Firstly, make sure you are using version 1.1.0.73 of the switch firmware. Do that change now or verify that 1.1.0.73 is the active image on the switch.
    The switch has two areas for storing firmware images.  It stores the new firmware in the unused image area.  Check the administration guide for how to upgrade firmware and select new firmware for the next reboot.
    CDP is enabled on the switch when you use the new software, it was not there with older firmware, hence my insistance at upgrading firmware.
    ( Personally  i would prefer you to have a catalyst switch for your ISRG2 CME application, for tech support purposes. But this is the land of the free..)
    I found the following when I added my SG300-28P  to a VLAN aware UC500.
    The UC500  was advertising vlan100 as a voice vlan, configured that by Cisco Configuration Assistant, you might try CCP on your ISR.
    I had a IP phone plugged into switch port G7 and a uplink to my UC500 via port Gig27. 
    The following in blue is a screen copy from my 300 series switch CLI interface.
    You will note the switch automatically populated both VLAN and port information, the only command I added was "no passwords complexity enable," and some usernames,  which  removed from the screen capture below.
    the switch basically configured itself.
    ------------------ show system ------------------
    System Description:                       28-port Gigabit PoE Managed Switch
    System Up Time (days,hour:min:sec):       00,00:12:04
    System Contact:                          
    System Name:                              switch4cf17c
    System Location:                         
    System MAC Address:                       d0:d0:fd:4c:f1:7c
    System Object ID:                         1.3.6.1.4.1.9.6.1.83.28.2
    Fans Status:                              OK
    ------------------ show version ------------------
    SW version   1.1.0.73 ( date  19-Jun-2011 time  18:10:49 )
    Boot version  1.0.0.4 ( date  08-Apr-2010 time  16:37:57 )
    HW version    V01
      Gateway IP Address        Activity status       Type  
    192.168.10.1            Active                  dhcp    
        IP Address         I/F       Type       Status   
    192.168.10.17/24    vlan 1    DHCP        Valid      
    ------------------ show ipv6 interface ------------------
    IPv6 is disabled on all interfaces
    ------------------ show running-config ------------------
    interface gigabitethernet7
    storm-control broadcast level 10
    exit
    interface gigabitethernet7
    storm-control include-multicast
    exit
    interface  gi27
    spanning-tree link-type point-to-point
    exit
    vlan database
    vlan 100
    exit
    voice vlan oui-table add 0001e3 Siemens_AG_phone________
    voice vlan oui-table add 00036b Cisco_phone_____________
    voice vlan oui-table add 00096e Avaya___________________
    voice vlan oui-table add 000fe2 H3C_Aolynk______________
    voice vlan oui-table add 0060b9 Philips_and_NEC_AG_phone
    voice vlan oui-table add 00d01e Pingtel_phone___________
    voice vlan oui-table add 00e075 Polycom/Veritel_phone___
    voice vlan oui-table add 00e0bb 3Com_phone______________
    hostname switch4cf17c
    no passwords complexity enable
    no snmp-server server
    interface gigabitethernet7
    macro description ip_phone_desktop
    exit
    interface gigabitethernet27
    macro description "switch | no_switch | switch"
    exit
    interface gigabitethernet7
    !next command is internal.
    macro auto smartport dynamic_type ip_phone_desktop
    switchport trunk allowed vlan add 100
    exit
    interface gigabitethernet27
    !next command is internal.
    macro auto smartport dynamic_type switch
    switchport trunk allowed vlan add 100
    exit
    switch4cf17c#sh cdp nei
    Capability Codes: R - Router, T - Trans Bridge, B - Source Route Bridge
                      S - Switch, H - Host, I - IGMP, r - Repeater, P - VoIP Phone
                      M - Remotely-Managed Device, C - CAST Phone Port,
                      W - Two-Port MAC Relay
      Device ID        Local      Adv  Time To Capability   Platform     Port ID
                       Interface  Ver. Live
    SEP503De50F133A      gi7      2     158      H P     CISCO IP        eth0
                                                         Phone
                                                         SPA525G2
    68bdab0fdcfd        gi27      2     169      S I     Cisco SG         gi9
                                                         300-10P
                                                                                               (PID:SRW2008P-K9)-VSD
    switch4cf17c#sh vlan
    Vlan       Name                   Ports                Type     Authorization
    1           1                gi1-28,Po1-8           Default      Required
    100         100                 gi7,gi27            permanent    Required
    Switch automatically figures which ports should be tagged into VLAN 100.
    I did not tell the switch it was connected to VLAN100. I did not add vlan100 to the VLAN database.
    So get the ISR router to advertise VLAN100 as a voice vlan.
    regards Dave

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    I am using 3750 stacks in the access closet with the floor VLANs routed through a 4500. I am trying to determine the best way to get the Nortel IP phone to attach to the voice VLAN and have the internal port default to whatever the floor VLAN is. I am using Microsoft DHCP and I will not initialy trust the port but use a policy to set the trusts. Does anyone use Nortel and what do you believe is the best way to set this? Are there any documents anyone may be aware of to lead me in the right direction?
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    Take a look at the following post.
    http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddbd67a
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    Jason,
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    mso-bidi-language:#0400;}
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    In new software (for Cisco switches) we provide multiple fallbacks for MAC authentication (MAB):
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    I have a 1130 AP connected to a 500 series express catalyst switch. I want to have two vlans one for guest internet access only and the other that can have both internet and internal access. I want to have two SSID one for guest and the other for internal employee which should match the vlan. Can anyone guide me to a good doc. that can help me implement this solution. And is the 500 series switch is capable of doing this.
    Thanks.

    To anwser your first question Yes your 500 series switch is capable of doing vlans (See Link: "http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps6545/product_data_sheet0900aecd80322aeb.html") (first time pasting a link sorry if it doesnt work) here is another link that you can utilize on config examples. and as for you access point you can do the same as well (http://cisco.com/en/US/products/ps6087/tsd_products_support_configure.html)

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