Voicemail 121 not working on iphone 5

Hi folks.  
I recently upgraded to an iphone 5 (on version IOS 7.0.4) but I can't connect to 121 to pick up my voicemails.   I can pick up my messages via 07836 121121 and then entering my mobile number, etc but that's only a work around.  
When I dial 121   I just get 3 short beeps and it ends the call without even connecting to voicemail.   
Also when I press the Voicemail icon (next to the keypad icon) I don't get Visual Voicemail (ie list of voicemails received) - it just dials 121 and cuts out as above. 
I've contacted my carrier (Vodafone) 4 times to resolve it wihtout any joy.   They deactivated voicemail on their system and then reactivated it, but it's made no difference.   I've tried hardbooting the phone itself (holding Home & Power keys at the same time until the apple icon appears) - no change.   I've tried dialling 1211 (to activate voicemail on my phone) and then 121 - again no change.   I've tried temporarily changing the carrier from Vodafone and back again - no difference.  
Can anyone help me?   I'm slowly going mad!!!  

    Being sure to receive your voicemail notifications & all notifications is important, Lucysmom94. We want to make sure this gets resolved for you. Please contact our prepay community forum for assistance http://vz.to/1wAzBp9.
We actually handle postpay service here.  We are sorry for the confusion.
TamaraH_VZW
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