Voicemail Displays incorrect timestamp

Normally, my online number's voicemail works fine...but occasionally it displays the wrong timestamp. This is a serious problem for us, as some of our customers leave messages that say that they need a delivery "tomorrow."*
Is there a fix or workaround?
-Jeff
*e.g. Order for Friday Delivery left on Thursday is listed with a timestamp that says it was left on Friday, so we think it's an order for Saturday. End result, very unhappy customers and a very unhappy me (at least -$15,000/year per lost client).

hearthstonebaki wrote:
Normally, my online number's voicemail works fine...but occasionally it displays the wrong timestamp. This is a serious problem for us, as some of our customers leave messages that say that they need a delivery "tomorrow."*
Is there a fix or workaround?
-Jeff
*e.g. Order for Friday Delivery left on Thursday is listed with a timestamp that says it was left on Friday, so we think it's an order for Saturday. End result, very unhappy customers and a very unhappy me (at least -$15,000/year per lost client).
Sounds like you should go through http://support.skype.com/ and file a request there. If you have a subscription, you may be able to do more than file a request - you may have the option to have a real-time keyboard chat with someone.
BTW if you are truly losing that much money per client your business loses and you can't get Skype's voicemail to work like you want, it would be highly advisable to find some other mechanism for voicemail. Maybe even a mobile phone just for this purpose. Depending on how you obtain that voicemail, you could set up your Skype account to forward unanswered calls to that voicemail. If you have a subscription that covers calling to the number for that voicemail, you would not be billed by Skype for the forwarded calls. It would certainly be cheaper than losing a fraction of that $15000/year for just one lost client.
I don't know where you are, so I can't offer specifics on pricing for that. I'm in the US. Along with my Skype account, I forward unanswered Skype calls to a mobile number here in the States. The costs for calling the US mobile number are covered by my US$ 7.99/month Unlimited North America subscription (I also call Mexico), but the US$ 2.99/month Unlimited USA & Canada subscription would be more than enough to cover the costs of forwarded calls. And if I'm not logged into Skype, I can simply answer the incoming Skype calls - including those from my online numbers - on the mobile. I have an "unlimited talk/text/data" plan on my mobile phone, so there are no additional charges from the mobile carrier to receive those forwarded Skype calls.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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