Voicemail not working - Callers can't leave messages

Hi,
I've had my iPhone a couple of weeks but i've only just realised that my voicemail isn't working. I've done the password set-up and can access my voicemail settings by dialling and holding 1 but people calling my phone do not get the opportunity t leave messages. The phone just rings and rings until the line eventually goes dead. Is there a setting in the phone that i've missed?
BTW, i'ma UK O2 iPhone user.
Thanks,
Neil

Neil Atkinson,
O2 in the UK supports visual voicemail.
I would recommend contacting O2 and seeing if they can reset or reprovision your voicemail.
Thank you,
Nathan C.

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