Voicemail not working.

Okay. I apologize if this has been covered, but I didn't find any solutions after a quick search. Basically, if someone calls my phone and I don't answer, it kicks into my recorded message and seems to work as it should. However, from my phone, I see that someone called but I am not receiving the voicemail. Previously, turning off the phone and turning it back on would make messages appear. That does not seem to be working at present. I have the 3GS with 3.1 software and everything else is fine. If I go into the voicemail and try to preview the greetings, default and custom, my custom greeting will not play. I get a "retrieving greeting" message at the top and a spinning wheel. It never retrieves the greeting, although the greeting is working for callers to my phone. Any suggestions for fixes would be greatly appreciated.

I have done some investigating on carrier versions. Two friends that have not updated to 3.1 have carrier version 4.0 Another friend that has updated to 3.1 has carrier version 5.0 like myself. It appears to me that updating your phone to 3.1 updates your AT&T carrier version to 5.0 I have 2 phones I have updated to 3.1 and they both have carrier versions 5.0 The puzzlement is, how can AT&T tell me they don't support anything but version 4.0 when simply updating to the latest iPhone software updates your carrier version to 5.0 Something does not make sense here. Does anyone out there that has updated to 3.1 have a different carrier version than 5.0? Just wondering. It can be found under Settings - General - About and Carrier. I have not hacked my phone. And my voicemail is now working.

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Voicemail not working at all!

I just upgraded from my original iPhone to the 16gb iPhone 3G and seem to be having issues with visual voicemail. I restored my iPhone from my old backup and everything else is working just fine(no connection issues or dropped calls for me thank goodness!) but my voicemail is not working at all. People can't leave me a voicemail and if I try to hit the voicemail tab on the phone it doesn't even enter the screen, just stays at whatever tab I was looking at to begin with. From my searches it seems no one else is having this issue with their iphone so I don't know if it is a problem with my activation of my new phone or a problem with the firmware or what! I had also just upgraded to firmware 2.0.2 before I could restore from the backup so I don't know if that is what is causing the issue. Any help would be appreciated!

I just got my iPhone 3 days ago and the holding "1" method didn't access my voicemail either.
I call AT&T and after 30 min. of "help", I was given phone# 317-664-9940 to activate my voicemail.
After setting up my voicemail there, I tried to call my number to leave a message. I still received a standard message that voicemail hasn't been set up. A few seconds later, my iPhone had a pop up
menu asking for my voicemail password. I typed it in. Tried calling my number again and voice mail works. The visual voicemail manager also was working on my iPhone.
Good Luck

Voicemail not working for incoming call

Incoming calls are sent to 6 phones simultaneously via a hunt group. One phone has voicemail set up but it only activates when called internally. The system is 9000/400 with spa941 phones.
The hunt group was set up using the wizard so it is my understanding that I need to set a call forward to activate after say, 12 seconds to that voicemail but I do not know the correct code/notation/language to invoke this outcome.
HELP!

If you transfer call directly to IPCC extension then agent state will be not ready . So ACW will not work in this senario .
Agent can go in ACW state only after talking state .

Voicemail not working - after removing and adding Dialplan

Exchange 2013
Lync 2013
I had a UM dial plan configured and it was working properly. I removed that plan and added a new one. The new one does not work.
When ever you leave a Voice-mail for a user, they never get it. If the user logs in, they still have access to old voice-mails that were left before the UM dial plan was deleted and a new one created.
My assumption is that when you activate the user for UM, it is attaching back to the existing information, instead of using the new dial plan. Anyone have any thoughts on how to stop this?
Is there a way I can just purge all UM information and start over?
Thanks,
Rogan

I did, as far as I can tell the new dial plan is working.
Currently, only I am enabled for UM in the environment. If you call my extension, you are able to leave a VM. I never get a missed call notification or the Voicemail. If I manually log into my Voicemail, I have no new voicemail and only
old ones that were left before this new UM plan was created.
I did remove UM from my account and re-add it with the new one, that did not solve the problem.
Where are the VM that are being left now going, if not into my mailbox.
Does deleting a UM remove any associated voicemails? Should it?
Do you know if there is a way for me to reset my mailbox, to fully remove the UM capabilities and then start over?

Visual Voicemail not working on iPhone 4, iOS 7.0.2

Before I get into the specifics, I want to say YES, I already called AT&T about this. Their Tier 2 support guy couldn't resolve it so it's been elevated to a support ticket and I'm waiting for a reply. I'd just like to know if there's anything I can try on my end, or if there's any telltale sign of a defective unit.
The phone: iPhone 4, 8GB, AT&T. 2 years old, off-contract. Unlocked. iOS 7.0.2
We just got back from a European trip and the visual voicemail on my wife's iPhone 4 is not working. Before we left, I unlocked it via iTunes and updated to iOS 7. I didn't want to upate the OS but iTunes was not giving me a choice, despite trying the various options to keep it on iOS 6 (believe me, I tried). Anyway, in Sweden I bought prepay SIM cards for our phones and used those on the whole trip, swapping the ATT sims back in once we got home. We both had issues with our voicemail after that, with repeated prompts for our password and having to go to AT&T to reset it and all that bizness. My 4S is working fine now, her 4 is not.
She knew she had at least 3 voicemails while we were gone but they were not showing up. Last night I checked for a carrier update, then set the iPhone to update to 7.0.2 while we slept; woke up to find the update had FAILED and the iPhone seemed bricked. After updating iTunes and repairing permissions, finally got the phone back up and updated, with a long restore from backup with apps and music. Still no new voicemails. I 'Reset Network Settings' to no avail, after working through all the steps in the Apple Knowledgebase article. So I called AT&T. The first tech did several things (on/off. more Network Settings resets) and the old voicemails did show up -- but no NEW ones would pop up when she made test calls. The tier 2 guy did some resets on their end, still no joy on showing new voicemails. As a last-ditch effort, he reset the entire voicemail account for that phone. Now visual voicemail is completely GONE. Pressing the button just calls voicemail and prompts you for the password. New voicemails are in the system, but there's no prompt on the phone that you even have one, you have to call.
SO... anyone else have this issue? The AT&T guy seemed to be at the end of his rope and had nothing left to try on his end. He thought it was a hardware issue, though everything was working fine before I a) upgraded to 7 and b) swapped SIM cards. Is there ANYTHING ELSE I can try on my end to see if its an issue with the iPhone versus an AT&T problem?
TIA,
JVK

Generally, when going out of the country and using a foreign SIM, carrier files can be changed. Go to Settings>General>About>and look at Carrier? What does it say? You may have to perform a restore. You can try a restore from a backup, that would reinstall the iOS, and would provide the latest AT&T carrier file as well. See if this will fix the problem.

Voicemail not working for weeks.

My voicemail has not been working for weeks. I cannot record messages and I don't belive I can receive any. I have looked on line and I know I am not the only one having trouble. Skype has not responded to several requests I have made to them for assitance under "Provide Skype Feedback". Anyone have any solutions? I know things usually go to hell once the New World Order controlled Microsoft buys it out. I know Microsoft spies on our Skype communication, but can they at least make some effort to ensure Skype works. Thanks.

I had the same problem and after a lot of research here and on Verizon I finally discovered that it was an app named Onavo Extend that was preventing my voicemail from working. Other people have had success resetting their phone or network settings, disabling and reenabling SIRI, or deleting the Neilsen app (which I didn't have) but those options didn't work for me. A lot of mods have claimed that this is not an Apple problem but if it is caused by an app that Apple allows to be sold in their app store, then it is an Apple problem, not a carrier problem. Of course, sometimes its just an ID 10 T problem.

Voicemail not working - Callers can't leave messages

Hi,
I've had my iPhone a couple of weeks but i've only just realised that my voicemail isn't working. I've done the password set-up and can access my voicemail settings by dialling and holding 1 but people calling my phone do not get the opportunity t leave messages. The phone just rings and rings until the line eventually goes dead. Is there a setting in the phone that i've missed?
BTW, i'ma UK O2 iPhone user.
Thanks,
Neil

Neil Atkinson,
O2 in the UK supports visual voicemail.
I would recommend contacting O2 and seeing if they can reset or reprovision your voicemail.
Thank you,
Nathan C.

Voicemail not working after moving a user to Office 365

We moved 30 or so users in December to Office 365 from on prem Exchange 2007. Before moving we disabled unified messaging. Once we moved them voicemail worked and we didn't have to do anything further.
Last week we moved another user and on Exchange online Unified messaging was disabled. I enabled it but it still isn't working. I tried disabling and re-enabling but it has not helped. When dialed it rings and then the call disconnects
when it should send to voicemail.
Any ideas what has changed to stop this working now?

Hi Michael, thanks for the quick reply. This is what happens when we try for the user with the problem:
PS C:\> Set-CsUser -Identity "xxxxxxxx" -HostedVoiceMail:1
Set-CsUser : A hosted voice mail policy with empty destination is assigned to
a user enabled for hosted voice mail.
At line:1 char:1
+ Set-CsUser -Identity "xxxxxxxx" -HostedVoiceMail:1
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidOperation: (CN=xxxx xxxx...xxxx,DC
   =org:OCSADUser) [Set-CsUser], ManagementException
    + FullyQualifiedErrorId : SetCSUser,Microsoft.Rtc.Management.AD.Cmdlets.Se
   tOcsUserCmdlet
But for a user whose voicemail works (both are setup identically in exchange online):
PS C:\> Set-CsUser -Identity "yyyyyyyy" -HostedVoiceMail:1
WARNING: Object with identity "CN=yyyyyy yyyy,OU=PST
Override,OU=Standard Users,OU=People,DC=xxxxxx,DC=org" was not changed.

Voicemail Not Working (Again)

I switched to Verizon about a year ago and have had repeated problems with my voicemail failing to work. I will set it up and it will indicate it is working and then without notice I get an email or phone call from someone that tells me that they had previously attempted to leave a voicemail but get a message that my voicemail has not been set up. This has happened 3 or four times to me with my LG Android phone and my brother has had this problem several times on his I-phone on his account. I am in need of a transplant and have been waiting to get an appointment at University Hospital for 2 months. I just found out today that I missed an appointment on January 7, 2015 and that several attempts to leave messages were made without apparent success. The RN in the transplant clinic thought I had received one of the messages but I haven't heard a thing. This is obviously a big deal as I was in the hospital 3 times late last year and need to get this going. What do I do to stop this problem from happening? The problem originally started when my phone was telling me to use a trial for visual voicemail which I declined each time but yet had my normal voicemail account disappear, Help me please.

Let's get your voice mail back in action, thestrohls! Have you tried dialing into your Voice Mail manually with *86 Send? Are you able to review and delete messages this way?
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

Voicemail not working from mass voicemail

My work sends out global connect voice messages for school closings, etc. My voicemail does not get a message, it just registers as a missed call. Help please

phonemommy, I can understand your concern on this issue. I don't want you missing any kind of important messages about school updates. Have you tried resetting the network settings in your iPhone? You can do that by going into Settings, General, Reset, Reset Network Settings. I can assure you that all of your other information will still be in the phone after this reset (pictures, music, videos, apps, and contacts). After you reset the network settings you will need to make sure to re-enter in your wi-fi information again. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

BUG: Verizon iPhone Visual Voicemail Not Working with Ported Number

I ported my number from ATT to Verizon with the new iPhone 5.
Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.
I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.
Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.
What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???

I found that this was an issue (when I setup my iPhone 5) was solved when I went in and reset the network settings.
It seems that somehow the provider network settings weren't quite right:
Settings -> General -> Reset -> Reset Network Settings
After resetting the network settings, everything just worked again.
Perhaps the same thing can correct the issue for you as well. (worth a shot)

IPhone visual voicemail not working

I never figured out this problem until today:
•My visual voicemail appears to be functioning, nothing denotes otherwise.
•I was wondering why no one left me voicemail after they called, so I decided why not check it manually.
•I help down 1, and lo and behold I had at least 30 messages over the past month.
•Occasionally a message comes thru to my visual vm, but apparently not all.
So basically how do I get this working? It doesn't even alert me when I have a voicemail.
I'm on At&T, running 3.0.1 (could old firmware be the problem?, I have reasons for keeping it at 3.0.1, and no it's not jailbroken.)

First update your firmware.
You can call AT&T to make sure your account is set up properly for visual voicemail.
You can try basics from the manual (among which are restart, reset, restore):
http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf

Visual voicemail not working

....and hasn't been for over 3 weeks now. I really didn't know that it wasn't working. I just thought that people weren't leaving me any messages until my boyfriend asked why I wasn't responding to his messages. I called customer support and the lady there told me that they were doing some kind of testing in the area Of course the area she names wasn't even in the state I was in. Plus....testing for 3 weeks....I don't think so! Anyway. I've unsubscribed and resubscribed and it still doesn't work. i've called *86 and gone through someof the things there like re recording my voice message, etc. So far nothing has worked. I have my contacts synced online and I know that I'd have to redownload all my apps if I do a factory reset. Is there any way to save my text messages somewhere? there are some that I'd really hate to lose.
I've had many problems with this phone since 2.2. I wish there was an easier way to just put everthing back on the phone after a hard reset without having to download everything again and losing info.
I'd go back to regular basic voicemail, but i don't think it would work anyway since calling in to *86 doesn't work. It still tells me I have no voicemails...even though I asked a friend to leave me one and they said they did. Any help would be appreciated!

The bad thing here is that normally, I'd suggest that you re-install the Visual Voicemail app. However, that app is native to the phone (meaning that it comes installed on the phone and can't be downloaded or installed from the App Market. Therefore, you will have to do that dreaded Factory Restore to re-install the voicemail app,
I believe that Verizon Voicemail can be accessed without the visual app. I haven't looked at this process, but I remember setting up good old voicemail on my original Moto Droid before I subscribed to VIsual Voicemail. You get a voicemail and a notification in the, well, the notification bar at the top of the screen.
If you resort to performing the factory restore, be sure and follow the procedure described here as opposed to just simply letting the phone restore itself (WHAT?? No sticky yet?? Well, guys, I tried...)
"This has been verified as being the best way to stop a number of the issues that has developed after doing Froyo update, the system seem to keep the 2.1 app and settings during installation process and this seems to cause a number of incompatible issues with a number of devices.... Follow this process after completing Froyo Update to avoid problems..
Follow these settings during restore to avoid issues being restored automatically.
1. Uncheck "Back up my data" under Settings/Privacy
2. Click Factory Data Reset/Reset Phone
3. After reset is complete only Activate Phone but do not input Google Email information
4. Once phone is at homepage go back into Settings/Privacy and make sure the Automatic Restore option is unchecked, even if grayed out, activate "Back up my data" and quickly disable "Automatic Restore"
5. After being sure that the Automatic Restore option is off it will be safe to log into Google and you can continue installing preferred apps and custom settings.
This process will stop all applications and settings from restoring automatically and restoring original issues that usually resolve a number of issues."
Good luck,
Geri O

Visual Voicemail Not Working (New Problem)

I found another thread with the same title but it was a different situation, involving some kind of tethering hack.
This time I updated to 3.1.2 this morning and it seemed everything worked fine, but then I missed a call and the no Voicemail followed so I did not think it was important and didn't call back. About 2 hours later I get a call from the same person and I answer and they tell me they left a voicemail why didn't I call them back. So I did a little test and left a voicemail for myself from another phone and I never got it pushed to the phone.
I can't hear any of my voicemails unless I hold down 1 and call my voicemail.
I was on the phone with a at&t rep for about 30mins and then a technical support rep for about 30 more mins but they could not find the problem.
Does anyone have the same problem anyone have a solution?
I already tried checking the General->Network but I have no tab for Cellular Data Network
And I tried deleting a "Profile" in the General menu but I have no profile to delete.
Any help would be appreciated, please

I was having the same problem with not getting my voicemail. I switched to 3G and it solved the problem, if on the edge network no voicemail. Why is it every update comes with problems? Very frustrating...

CUCI-Lync 9.2 with CUCM 8.6 - Cisco Unity Connection Visual Voicemail Not Working

Hi
I have CUCM and CUC 8.6.2 running and MOC with CUCI-Lync 8.5 (with visual Voicemail) running OK with full registry configuration (see below). We are moving to Lync 2013 and want to use CUCI-Lync 9.2.
A basic install of CUCI-Lync 9.2 works fine with CUCM (with manual setup of TFTP, CCMIP and CTI) but not with CUC. I can only call the VM Pilot but I don't get my visual voicemail. In the CUCI-Lync parameters I type in my CUC server IP adress and credentials but get a message saying that it can't connect.
As the config guide describes a config with CUCM 9 (with UC services) which I don't have in V8.6. I've tried using the old registry configuration or no registry configuration at all, I can't get CUCI-Lync to connect to CUC...
Has anyone done this ? Any suggestions ?
OLD REG Configuration:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Unified Communications\CUCIMOC]
"RememberMe"=dword:00000001
"AutoLogin"=dword:00000001
[HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Client Services Framework\AdminData]
"TftpServer1"="1.1.1.1"
"TftpServer2"="2.2.2.2"
"TftpServer3"=""
"UseCUCMGroupForCti"="1"
"CcmcipServer1"="1.1.1.1"
"CcmcipServer2"="2.2.2.2"
"CcmcipServerValidation"="0"
"CsfStatsServer"=""
"CsfStatsCollectionEnabled"=""
"EnableNativeDirectoryProvider"="1"
"VoicemailPilotNumber"="12345"
"VoiceMailService_UseCredentialsFrom"="PHONE"
"VVM_SystemServer_0"="3.3.3.3"
"VVM_SystemServer_1"="4.4.4.4"
"VVM_SystemServer_VmwsProtocol_0"="HTTP"
"VVM_SystemServer_VmwsProtocol_1"="HTTP"
"VVM_SystemServer_VmwsPort_0"="80"
"VVM_SystemServer_VmwsPort_1"="80"
"VVM_Mailstore_Server_0"="3.3.3.3"
"VVM_Mailstore_Server_1"="4.4.4.4"
"VVM_Mailstore_ImapProtocol_0"=""
"VVM_Mailstore_ImapProtocol_1"=""
"VVM_Mailstore_ImapPort_0"="143"
"VVM_Mailstore_ImapPort_1"="143"
"VVM_Mailstore_InboxFolderName"=""
"VVM_Mailstore_EncryptedConnection"=""
"VVM_Mailstore_PollingInterval"=""
"AutomaticDeviceSelectionMode"="0"
"SSO_Enabled_CUCM"="false"
"DeviceProviderServer1"="1.1.1.1"
"DeviceProviderServer2"="2.2.2.2"
"DeviceProviderServerValidation"="0"
"DeviceProviderType"="CCMIP"

The UC Services are a CUCM 9.0 feature. In 8.x these existed within CUPS under Applications > CUPC/Jabber > CTI Gateway and Profile. Other things that frequently cause this to break: 1) deskphone not associated to your end user object; 2) primary extension not set; 3) standard cti enabled and standard ccm end users group membership missing; 4) the IP/FQDN of the CTI Gateway is not a CUCM node running CTI Manager.
Please remember to rate helpful responses and identify helpful or correct answers.

Voicemail not working.

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