VoIP and Historical report

We have CC Contact Center using Cisco Voice over IP platform, the historical report is one day behind.
See the attachment please, synchronization on Wednesday but the APP and DB on Tuesday.
http://img141.imageshack.us/img141/9383/voiphistoricalreportoa8.jpg

not sure of the issue, check out if the following troubleshooting link helps :
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080387119.shtml

Similar Messages

  • UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

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    At this point does UCCX see these agents as the same as they were before?
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    We can simplify this question along these lines
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  • Error while running historical and operational reports in OIM 9.1

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    Looking forward to hearing from you,
    Many thanks in advance

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  • Historical Reports question // UCCX 7.0

    Hello,
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    Hi DS,
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  • Historical Reporting With Multiple Subject Areas

    Hi All,
    I am working on to decide the best way to create repository. I do have a requirement from my client that they need to see both Current and Historical Reporting via OBIEE. I am keeping Type 2 SCD. My model consists of about 30 fact tables - each of them represents a business process/event.
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    BI - http://www.oracle.com/bi
    BI - http://www.oracle.com/technology/bi
    Blog - http://blogs.oracle.com/
    BI Blog - http://oraclebi.blogspot.com/

  • UCCX Historical Reports client on my pc with two clusters 7x and 9x

    I have two separate clusters, a 7x running UCCX 7x and we are building a new 9.1 cluster running UCCX 9x.
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  • CUCM 8.6 and CCX 8.5 Agent Multi Line Historical Reporting

    Hi,
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    Hi Jon,
    +5 to my friend Aman for his good notes here :)
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  • UC520 historical reporting and voicemail capacity

    Hello,
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    What I'm trying to accomplish is track the call volume routed to an extension. Is historical reporting the best way to accomplish this or is there another method?
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  • UCCX 8.5 - Historical Reports - Traffic Analysis report and Application Performance Analysis report different calls presented

    Hi,
    Please Advice.
    When I compare Traffic Analysis report and Application report, Calls presented are not same. Please Help !
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    Mohammed,
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    The best thing the reporting user can do is to run a query on his or her database such as: 
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    When you look at these records, you will see the agent that took the call from the destinationID field.  The number in that field should match up with the field called 'resourceID' in a table called 'resouce';
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    Ron Reif
    [email protected]

  • LineChart with current and historical data daily report

    Hi all,
    I'm new on BAM and I want to know if it is possible to define a LineChart showing information about today and the 30 last days.
    Is it possible using two dataobjects, one for today data and an external one provided by ODI with the contents for the last 30 days?
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    Thanks in advance.

    Hi,
    Both current and historical data are always stored within the same table. There is no option to create separate tables for each that are managed by OWM.
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  • Record is not displayed in Historical Reports-Activity with no Customer

    Hi All,
    We have an issue in Historical Reports for Activity.we are using Book of Business also.
    Now the issue is under Activity History as subject area, when an activity doesn't have any Customer it should come as Unspecified in the report.
    Like if it doesn't have account assosiated to it then it is shown as Unspecified in the report.
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    When the Customer field is removed from the displayed columns then we are able to see those activities in the report.
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    Thanks & Regards,
    Lemu
    Edited by: Lemu on Dec 28, 2010 10:33 PM
    Edited by: Lemu on Dec 28, 2010 10:34 PM

    Hi,
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  • Historical Report - export report in excel format

    Hi,
    We are on UCCX 8.0 (SU2). We have an issue with Historical when we tried to export report in excel format, the report does not display in correct column. It's very confusing. We could manually correct (rearrange) the column label but it take lots of time as we have so many reports.
    Is there anyway to fix this issue? Does anyone experience the same issue with Historical Report?
    I attached the pictures for example.
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    This type of behavior is a bug. I took a look in the bug toolkit and there are several defects filed against the Agent Summary report in 8.0 but not one that matches this behavior. I would venture a guess that a DE was sloppy when fixing another bug and introduced this on us.
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  • Issue with CRS Historical report scheduler

    Hello guys,
    I have a customer with ipccx 5.02 .
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    2. Connectivity is fine.
    I dont receivce any error from CRS client , i need little help im new in IPCC world?
    Any suggestions please?
    Thanks,
    Carlos

    Hi Anubhati,
    PC is logged during the time that scheduled is programming and also is not in sleep mode.
    I have download the CiscoSch log from CRS Historical report and i found i issue with license :
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    Carlos

  • Not able to generate UCCX Historical Report of one agent

    Dear All,
    I am not able to generate the UCCX Historical report of the agent as the Historical reports of the agent is generating upto the Feburary 2013 but we are not able to view the Historical Report of March 2013 and onwards, the realtime reports are generating and the agent name is added to the Active Directory only once, help is required in this regard.
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    Durraze Khan

    Rajesh,
    Put a breakpoint and try to debug the report step by step.
    You will findout the reason very easily.
    Whenever you have a select and are trying to append into an internal table, keep checking your internal table if it is been populated with the correct records.
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  • Historical Report - Missing data

    Hello,
    We have a problem with Historical Report, for some reason we cannot generate report "Agent State Summary by Agent" on particular date (other report have no problem on that particular date). While generating the report, we get the error message "A runtime error occurred while executing the query. Please check log for more detail.".
    HRC log:
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    4: 12/8/2010 3:34:04 PM %CHC-LOG_SUBFAC-3-UNK:Failed to run Interpreted SQL Command(call sp_agent_state_interval ('2010-11-08 17:00:00', '2010-11-09 16:59:59', 0, 0, 'NULL', 'NULL', 'NULL', 'NULL' ))
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    To fix this kind of issue we need to check if replication between two server is good or not .
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    Regards
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